SUMMARY

• Detail - oriented, hands-on Business Analyst and Project Manager with strong leadership and communication skills. Eight years of experience advancing information technology solutions.
• Project Management: Ability to smoothly manage in challenging environments. Manage multiple project work-streams and achieve discrete deliverables. Build strong trust-based relationships with project owners, stakeholders and managers. Ensure the timely completion of projects and meeting deadlines.
• Business Analysis: Experience with dealing room applications and trading technology. Clear writing skills. Active listener. Experience in requirement gathering and writing BRDs.
• Electronic Recordkeeping: Deep understanding of full Document Management life cycle. Expertise in Data Mining tools, managing and building metadata. Assessed recordkeeping tools (e.g. HP Autonomy and Bloomberg Vault).

AREAS OF EXPERTISE

• AGILE and SDLC
• JAD Sessions
• Workflow Management
• Gap Analysis
• Business Requirements
• User Interface Design
• Recordkeeping Solutions
• Murex Trading Systems
• Document Management

PROFESSIONAL EXPERIENCE

Confidential

PM/Senior Business Analyst

Responsibilities:

• Managed and monitored end to end program implementations from concept to design, planning to development, and training to rollout
• Managed the Change Management function by proactively working with the project stakeholders to analyze, review proposed changes and associated costs as well as the impact on the projects timeline/critical path.
• Established end-to-end processes for cross-functional areas that helped streamline business critical need.
• Managed the development of various communication and trainings, process flows that helped achieve desired future state outcome.
• Worked with the stakeholders and working group team to collect requirements.
• Directly provided the weekly updates and clarifications to the steering committee.
• Conducted various requirement gathering sessions and managed requirements through JIRA.
• Co-ordinated with various separate application teams (SYNC, Sentinel, ARM) and collected requirements for integration with Inquiry express.
• Developed Test Plans and Test Cases using business requirements and design documents while specifying Testing Overview, Approach, Strategy, and Scope.
• Created UAT test cases and conducted UAT with the client teams.
• Logged and managed any defects or enhancements through JIRA.
• Worked with QA team and monitored testing statuses and provided to the working group.
• Formulated daily defect status reports by querying data from JIRA and then consolidating data from these reports to produce presentations that were delivered to the project's steering committee.
• Provided post deployment Hypercare to the business; which provided full support with defect handling and resolution through subsequent releases.
• Logged the Independence Inquiries details which include: Engagement team Client Name, Question, Lead Audit Engagement Partner contact, Response, FDC {Field Document Clearance Memo} if issued or not in our internal system (KIITS) and close them. Run a report of the number of inquiries received, resolved and closed and provide the data to our Independence Directors/Partners on a weekly basis.
• Developed a Personal Independence Audit tool for Confidential internal compliance review.
• Worked with the Independence team to understand current state and review existing application.
• Gathered requirements and conducted GAP analysis to cover all requirement aspects.
• Used JIRA for requirements and defects management and tracking.
• Worked with the development team during entire process to meet crucial deadlines.
• Managed the QA team to track all testing efforts and defect management.
• Created detailed UAT test cases and conducted UAT testing with end users.
• Coordinate the intake of Independence inquiries related to PCAOB and SEC, AICPA regulations as well as Firm policy and assign projects to adequate resources.

Confidential

Senior Business Analyst

Responsibilities:

• Coordinated information transfer and data gathering sessions with over 20 separate managers to understand the needs and requirements of individual programs.
• Worked with users in identifying current system and Data Mapping between multiple systems.
• Created Business Requirement Documentations (BRD), Workflows, Functional Specifications and User Stories.
• Identified and led improvements in existingreportingcontrols and change programs forBusiness Control team
• AnalyzedBusinessdata and production processes and made recommendations for improvement in GovernanceReporting
• Partnered with technical teams developing long termreportingsolutions; Supported tacticalreporting solutions using SQL Server Management Studio, Access and Excel
• Developed process flow diagrams, swimlane diagrams, using MS Visio in an effort to identify and analyse existing process flows in the current environment.
• Gathered Functional and Data Requirements, analysed workflows and created Use Cases, Requirement Specifications, Report Specifications, Data Mappings and Data Flow Diagrams.
• Worked with IT in Data Extraction and Migration between various environments.
• Worked with report developers and application team to resolve production issues.
• Assisted IT in modifying data universe to add new required field objects.
• Developed complex Business Object Reports for various programs.
• Developed CRM Reports to ensure the data accuracy between multiple systems.
• Developed and conducted UAT to ensure all requirements were met.
• Conducted regular meetings with IT and Business Users to monitor progress and to adhere to the project timeline.

Confidential

Project Manager, Senior Business Analyst

Responsibilities:

• Managed implementation of Document Management System meeting requirement deadlines.
• Lead application support and defect handling for 50,000 person user-base.
• Experienced in full functionality of major Document Management Products including installation, Development and maintenance.
• Used Agile Methodology in defining the problem and gathering requirements and prepared use case specification.
• Organized JAD Sessions to develop an architectural solution that the application meets the business requirements, resolve open matters, and change requests.
• Worked with the UI team to define user interface design guidelines, and performed usability engineering to finalize system UI.
• Provided strategic support in development of detailed project plans, work assignments, target dates etc.
• Conducted weekly meetings with the clients to review functional specifications and resolve open issues.
• Involved in creating Business Requirement Documentations (BRD), Workflows, Functional Specifications and User Stories.
• Developed process flow diagrams (Flow Charts) using MS Visio in an effort to identify and analyze process flows in the system.
• Gathered Functional and Data Requirements, analyzed workflows and created Use Cases, Requirement Specifications, Report Specifications, Data Mappings and Data Flow Diagrams using MS Visio.
• Involved in Gap analysis around the identification of business rules, user administration, requirements and assumptions.
• Involved in setting up an Application Support Team for managing major Defect Handling.
• Acted as a liaison between Development, Integration, Configuration, Testing and Infrastructure teams.
• Collaborated extensively with the QA team, designed Test Plan and Test Cases for the UAT.
• Conducted User Acceptance Test (UAT) to ensure that requirements were provided in the application.
• Worked on Oracle CRM for Application Support and tracking.
• Enhanced and created SQL queries for standard and custom reports, supported senior survey data manager and business group members by identifying and correcting data as part of ETL.
• Regularly interacted with senior management, including meeting management for issue escalation, resolution, reporting, and presentations.
• Assessed project plans and progress; collect, consolidate and review status and related reporting in an accurate, timely and comprehensive fashion.