Work Summary

• Dedicated Information Technology Professional with 20 years of hands-on, practical, progressive, varied and extensive experience as a Business Architect/Enterprise Architect, Business Process Management Consultant, Senior Business Analyst, IT Application Portfolio Management, Project Manager, Senior Systems Analyst.
• Proven Business Process/Business Architecture/Business Modeling Skills 18 years of Business Process Modeling Notation BPMN2.0 /Repository Business Decision Management Solutions Business Rules Requirements Management Application Architecture/IT Portfolio Management Repository Business Process Framework/Re-engineering IT Governance Processes Operational Readiness Review Board, Architecture Review Board, Application Retirement Readiness Business Decision Management System.
• Solid Business/IT Architecture Experience 10 years with frameworks like FEAF, TOGAF and Gartner, including the methodologies like the Federal Segment Architecture Methodology FSAM and federated architecture, ITIL V2. Almost all of my projects the last several years included several components of infrastructure including: Enterprise Service Bus ESB Integration Layer services using SOA COTS Integration and interfaces required deep understanding and knowledge of information and not just data relational databases, data marts, data warehouses, reporting etc.
• Strong Project Management Skills 15 year's extensive experience leading and working with full software life cycle development, from the business requirements' phase through deployment using several different methodologies. Have supervised up to 32 individuals. Proactively managed the complex project relationships of time, resources, quality and budgets to meet or exceed customer expectations. Manage the requirements traceability matrix.
• Extensive Requirements Management Experience and Knowledge 15 years of heavy requirements gathering and analyzing business operations, policies, and procedures including Business Process Re-engineering and workflow improvements and use of agile methodology . Synthesizing and identifying different types of organizational information processes, applications, data, technologies, other disparate sources of information, etc. , looking for common touch points and interdependencies of interrelated systems and processes and always looking for ways to improve the business processes and minimize the pain points
• Diversified Broad-Based Experience 20 years working in and exposed to a wide array of environments, technologies, platforms, languages, tools, operating systems, networks, relational databases, applications, functional areas for various industries domestic and global and several government agencies State and Federal . General domain knowledge includes railroad transportation Amtrak , supply chain John Deere and logistics Lucent Technologies and Healthcare Several Blue Cross Organizations and Health Benefit Exchanges MD, VA, DC .
• Excellent Customer Interface and Strong Communications Skills 18 years for multi-location and multi-discipline stakeholders effective through multiple iterations, phases and releases for major, complex and multi-year software projects. Also provided strategic direction, progress reports to CIOs, Business Vice Presidents and C-level management and other senior management in large, global organizations.
• Tenacious Analytical, Problem Solving, Conceptual, Issue Resolution and Negotiating Skills 20 years of thinking globally, keeping continuous process, quality, and performance improvement in mind. Seek out new challenges and concepts.
• Determined Facilitation Skills 18 years' experience facilitating JAD Sessions, Requirements Gathering, Analyzing and Mining, Use Cases, and Design Sessions
• Convincing Mentoring Skills 18 years mentoring more junior members of the Project Team, to both technical and business staff, utilizing several Methodologies and technologies including agile Business Architecture and Business Process Management/Modeling as well as Rational Unified Process RUP -- Principles, Use Cases, Best Practices, Tools.

Professional Experience

CURRENT EXPERIENCE

Business Architect/Senior Business Analyst

Confidential

• Reporting directly to the Director, I was brought on as a Business Architect specifically to develop true end-to-end Business Processes for the entire 2015 Consumer Direct Individual Renewal Marketplace. This involved all aspects of the CareFirst Individual health insurance marketplace medical dental and vision .which included three different state jurisdictions, including Maryland, Virginia Federal and the District of Columbia. This included synthesizing of the business capabilities or required competencies of being able to process individual subscribers enrolling or renewing coverage through the three state exchanges, or coming directly through a private web portal exchange called eHealth, an independent capability of enrolling or renewing health insurance from an independent, external vendor. The Private vendor only handling individuals/families enrolling or renewing without any subsidized health insurance premiums. The three state-operated Health Insurance Exchanges all determined eligibility of the individual or family to see if they might also qualify for any subsidized premiums or cost sharing reductions, based upon either household income or household size or a combination of the two. Once they were determined eligible, they would qualify for and could select which plan that fit their needs the best.
• Developed high level business flows for the Individual Renewal processes that included the Communication Strategies to the subscriber automated and manual letters, postcards, portal communications, etc. , Front-end transaction processing using inbound 834 transactions for Enrollment new and Renewal, maintenance, change in circumstances, etc. X12 5010 Transactions , Business rules processing, workflow processing including the routing of internal errors to tech reps for manual resolutions , updating the FACETS system to add/update/delete enrollment , process invoicing with appropriate premium amount, handling live event changes, updating several downstream systems, updating external vendor systems, processing outbound 834 transactions for acknowledgements, terminations for non-payment, effectuations, etc. Reconciliation processing from the three exchanges redetermination files /tax authorization file processing , Fulfillment processing ID Cards, Contract Generation, Welcome letters, etc. Error Reporting and Management services provide traceability of Requirements PRDs to Special Operating procedures SOPs to handle internal errors and manual processing.
• Developed and then drove the requirements gathering and requirements development sessions to ensure that the business processes could handle very complex scenarios and to derive additional requirements, flesh out additional issues and construct the wording of Business, Legal Decisions that need to be conveyed to the Legal team, Business Leadership team, IT Leadership Team and the Project Management Office team.
• Interpret mandated requirements from Federal and the State Jurisdictions apply the requirements from an end-to-end perspective, across all business processes, across different business operations and all applications/systems from inbound transactions through to outbound transactions. When required for interpretation of any specific mandates, document the issues, coordinate with the mandates team and raise up to senior leadership and have them go back to the various exchanges for clarification, additional guidance and resolution, which sometimes required a legal determination from the legal department. This included the Federal, DC and MD 834 Companion Guides.
• Served as a liaison between the internal/external business community and the IT organization in order to provide technical solutions to meet user needs.
• Convey information needs of the business to IT and data constraints to the business
• Apply equal conveyance regarding business strategy and IT strategy, business processes and work flow automation, business initiatives and IT initiatives, and benefit realization and service delivery
• Drove JAD sessions to Drive Needed Business Decisions with IT concurrence
• Translates business requirements into functional specifications for the IT organization, manage changes to such specifications, and educates the IT organization on the direction of the business. Investigate and analyze feasibility of moderate to complex enhancements, automations and processes.
• Lead and participate in the creation of complex PRD Project Requirements Document which includes defining Business, User, functional and non-functional requirements needed for approval by Business and for use by Design, Development and Testing teams.
• Lead and facilitate in requirements analysis and verification sessions for complex business processes across several business and technical units as well as the Project Management Office.
• Lead and facilitate discussions in the tracking and management of complex open issues utilizing cross functional teams consisting of several levels and areas of expertise from the technical teams, several levels and several different business units or business area subject matter experts SME as well as differing levels of the Business leadership team Key Business Stakeholders when business decisions needed to be made for resolutions.
• Maintain communications with technical counterparts to adopt best practices and ensure integration of specific application architecture into overall enterprise technology strategy.
• Lead discussion and participate in the exploration of alternative business solutions for moderate to complex processes, programs or applications, and lead the exploration of alternative business solutions to create, maintain and enhance business value or to solve existing production support problems.
• Provide oversight and support the production of Requirements Traceability Matrixes RTM and RTM gap analysis reports for complex enhancements, automations and implementations.
• Manages assigned enhancements, automations and implementations from concept through implementation.
• Create, develop, maintain and report on project schedules for key deliverables by developing project plan, monitoring milestone completion, coordinating project progress and representing the Business Analysis area on all project related meetings.
• Provided back-up support and reviewer of all SHOP small-Mid size Businesses related Project Requirements Documents and helped integrated common processes between Individual and SHOP processes
• Mentor/Coach junior business analysts on the team throughout the project lifecycle

Technical Environment: Agile Methodology using Scrum meetings, Joint Application Requirements JAR sessions, Microsoft Project, SDLC, some SOA based Architecture, Web Services, External Business Services, TIBCO, Pega rules engine and workflow, FACETS Claims, Financial Managements/premium payment, etc. , over 40 different interfaces to FACETS, several external Vendor systems, SharePoint, Microsoft Lync, HP Quality Center Requirements Traceability Matrix, test cases, etc. Business Process Modeling AS IS and TO-BE with Gap Analysis , BPMN, This required interpretation of legislative Federal and state mandates to document requirements.

PAST EXPERIENCES:

Business Process Consultant / Senior Business Analyst

Confidential

• Lead Business Process Consultant/Business Analyst for the Maryland Health Benefit Exchange Project part of Obamacare/CMS specifically for the Business Architecture. This Business Architecture included definition and documentation of business processes for the individual Exchange Enrollment process and all service definition activity. This included documenting Business processes to the level that included the Integration Layer.
• The Integration layer is the technical architecture which includes an Enterprise Service Bus ESB infrastructure, platform and application services. This integration layer included all three COTS product integration points and any and all external systems integrations including: Federal Data Hub A composite service for all Federal System integrations of legacy systems, the State Data Hub for all State System integrations including legacy systems integration with all Insurance Carriers certified for the Health Benefit Exchange.
• Documented in the business processes, integrations with a Document Management System, a Call Center System and Tivoli for role based access control, identity management, security components, Single-Sign-On, security monitoring, etc.
• Documented in the Business Process Models, the integration layer that provides audit events services notifications services document management services Document Repository storage and retrieval messages between the COTS products and several Federal and State external entities other communications services including outreach programs, event driven Reporting, Auditing Events and all Federal and State oversight reporting and other monitoring reporting required. The Integration Layer also provides any necessary metadata and the architecture supports a data warehouse and data marts in a future release.
• Established and drove a functional fit and gap analysis between requirements and what needs to be custom developed by the IT teams: 3 different COTS product development / Customization teams, as well as the IT integration team. The development teams were in several US locations and Overseas also.
• Identified changes in policies and/or the business processes themselves that may affect deployment activities.
• Managed the Requirements Management process, including: requirements analysis, requirements gathering, requirements management, requirements development and integrating the business policy and simplifying requirements ,
• Supported stakeholder agencies in the planning and development of new business policies and standard operating procedures aligned to the capabilities of the new IT systems.
• Conceptualize and produce comprehensive / complete system diagrams that illustrate dependencies of all interrelated systems and processes within Business Process Modeling Notation BPMN . This includes building business use cases for several end-to-end business scenarios including: Plan Enrollment redeterminations for cancellations and terminations for Medicaid, CHIP Children's Health Insurance Plan , MCHP Maryland's Children's Health Insurance with financial assistance and QHP Qualified Health Plan with and without financial assistance and some assistance with life events pregnant woman processes Carrier Administration Portal which included carrier management
• Built or expanded the existing Requirements Traceability Matrix, mapping Business requirements to Functional Requirements to Business processes. This also included mapping integration layer Business services including: document generation, audit events, notifications and documenting the generation of 834 and 8001 transactions
• Co-Lead the Individual Exchange business area effort to get the business processes certified by the State and Federal Agencies involved. This includes working closely with the independent state business process consultants with oversight responsibility
• Completed several end-to-end scenarios to use to demonstrate the completeness of the system to the State and Federal agencies prior to the start of User Acceptance Testing.
• Collaborate closely with the Systems Analysts team to coordinate the integration points for all the business services
• Collaborate closely with the Testing teams for Test Case testing and User Acceptance Testing UAT to ensure that the deployed solution will meet the specified business requirements
• Adapt the business processes as necessary as business processes and business functionality get deferred to another release. Establish the To Be processes and roadmap for the future releases

Technical Environment: DB2, Microsoft SQL Server, Agile Methodology using Sprints, JAR//RAD, MS Project, SDLC, SOA based Architecture, Web Services and SOA Governance Internal and External Business Services-- interoperability, portability, and operational requirements include , Internal and External Web Services, Enterprise Architecture, Visio, Business Rules Engines, Integration and customization of three different COTS products to deliver the Health Benefit Exchange part of Obamacare, CMS Centers for Medicare and Medicaid Services including: Curam for Customer Intake Management, Integrated Case Management, Account Management, Verification and Eligibility Determination Connecture for Health Insurance Carrier Management, Insurance Plan Management Eligible Plan Presentment, Plan Shopping and Plan Enrollment Financial Management System FMS for Insurance Premium Payment and all other Financial Reporting. Some usage of the IBM WebSphere Process Server for Orchestration Layer, Enterprise Service Bus ESB some automated workflow and limited use of WS-BPEL engine. This required interpretation of legislative mandates to document requirements.

Business Analyst/Requirements Analyst/Business Process Consultant

Confidential

• Lead Requirements Analyst for a Contact Center Integration Project to replace an end-of-life Visual Response Unit VRU /Interactive Voice Response IVR proprietary platform. Navy Federal Credit Union wanted a more integrated, open system improved architecture improve cross-channel routing and reporting scalable as needed with over 1600 agents with high 24x7 365 day availability.
• Collaborated with Business Analyst on Business Requirements Document which included AS IS and TO BE business processes, a gap analysis and an initial Requirements Traceability Matrix
• Conducted extensive research on best-of-breed versus integrated solutions on state of the art for all Contact Centers integration capabilities
• Collaborated with Business team including Delivery Channels, Contact Center, Mortgage Services, Loan Services, Collections, as well as Regulatory/Compliance requirements, etc. for Request for Information RFI to go out to Vendors for a 3rd party outsourced vendor solution
• Collaborated with Information Systems technical team for technical and data requirements as well as Enterprise-wide standards required by Enterprise Architects, SOA Architects, Network, Security, Telephony Infrastructure, mufti-channel interactions, Data security, Data Warehousing, etc.
• Coordinated technical standards requirement needs like Service Oriented Architecture SOA , ITIL standards, use of an Enterprise Service Bus ESB when possible, Extensible Markup Language XML , Web Services, increasing use of data warehouses and data marts for reporting and analytics move to more Internet Protocol, including Session Initiation Protocol SIP and VoIP Voice over Internet Protocol .
• Investigated and wrote some interface requirements including VOIP Voice over Internet Protocol , Presence tools, multimedia contact routing and prioritization, Computer Telephony Integration CIT , Automated Call Distribution ACD , Analytics. Work Force Management and Automation, Web services interfaces, email response management, Web chat, Collaborative Browsing, Social media, mobile customer service applications, universal agent desktop UAD , speech recognition, long-term integration with a Customer Relationship Management CRM system. Integration with a sister project on improving the customer experience, etc.
• Worked in a team environment to help create a collaborative Request For Information RFI including the Procurement group as well as the other business stakeholders

Technical Environment: DB2, Microsoft SQL Server, UML, RUP, JAR//RAD, MS Project, SDLC including BRD Business Requirements Document, SRD System Requirements Specification , RFI Request for Information, RFP Request for Proposal . This required interpretation of legislative mandates to document requirements.

Senior Business Analyst

Confidential

Wrote and collaborated on several proposals, producing high-quality, and technical solutions/responses to Request for Proposals RFP , all within the IT industry. This included commercial, Federal Government and quasi-governmental agencies proposals. This also included some partnering with and sub-contracting to other, larger system integrators. Some of these proposals included network infrastructure components

Senior Business Analyst/Business Rules Analyst/QA-UAT MISMO Test Analyst Freddie

Confidential

• Responsible for assisting Freddie Mac in integrating and testing in the User Acceptance Testing UAT Environment, a large project called Rules Management/MISMO Release 1. This project is a Mortgage Industry Standards Maintenance Organization MISMO based Selling System integrated with several different componentized systems required as part of the Single Family Loan Delivery system with a simplified product construct and an enterprise rules service mentioned below that can be re-used by other Business Processes. This also involved writing and executing Functional Test Cases and tracing these test cases into the Business Requirements Document BRD and any appropriate Functional Requirements Document FRD as well as documenting defects.
• Brought in because of my MISMO experience at Fannie Mae, I was responsible for assisting Freddie Mac Decision Modelers to tailor, test and implement a Commercial-Off-The Shelf COTS product called Sapiens DECISION. This product is an Enterprise-wide Business Decision Management Solution BDMS , which enables efficient and cost-effective decision process management and execution across the Freddie Mac organization. This production BDMS also supports SQL queries and analytical support as well as customer specific rules implemented in the Loan Purchase Process and also included the ability to manage rules using an iLog repository/data warehouse. DECISION is the first fully integrated Solution to elicit, organize and manage business logic including all related business decisions business rules and provides an automatic solution for creating business rules and Business Rule Families that provided re-usability from business policies and logic with no need for IT intervention. This tool also allowed the design of business rules at several different levels. It includes a data warehouse/repository to house and support business management of rules and incorporates a patented The Decision Model process.

Technical Environment: Oracle, Microsoft SQL Server, SQL queries, UML, RUP, JAR//RAD, HP Quality Center, MS Project, DOORS, Sapiens Modeling DECISION Business Decision Rules Management , iLog, ITIL v2. Oracle Data Warehouse, BRD, FRD and SRS System Requirements Specification .. This required interpretation of legislative mandates to document requirements for implementation.

Senior RUP Business/Systems Analyst/Business Rules Analyst

Confidential

• I was responsible for the User Interface part of a Congressional mandated improvement to the web-based Fannie Mae Loan Delivery system using an XML MISMO 3.0 standard formatted interface. The user interface was totally redesigned to become more user-friendly, improved the usability and streamlined the business processes while vastly improving the data quality, data accuracy and transparency of the home mortgage as an asset class through the use of a more integrated business rules process User Interface business rules, Server side business rules and enterprise-wide business rules through the use of the iLog Business Rules Engine .
• Redesigned 15 screens with future releases modifying 66 more screens with the same look and feel. Worked with the business to set-up a prototyping session 4 options with external customers for their review and approval of screens
• Designed some XML interface components of an iLog business rules engine data warehouse/repository
• Encapsulated new and existing Business Rules, based in industry standardized MISMO rules as well as tailored validation rules specific to Fannie Mae
• Provided collaboration to the Business rules team, writing new and re-writing existing business rules, so that each business rule provided only one error message answer
• Worked extensively with the business rule team to provide clearer, more consistent error messages, more easily interpreted and ease of use in correcting the specific error s from either the online or batch processes. Then tied the message to the primary data element
• Worked closely with the business rules team to tie the primary data element on the more complex business rules and cross-functional, with multiple data elements, for ease of use in correcting that error
• Incorporated moving from a Sybase to Oracle database for over 900 data elements
• Provided data mapping from over 430 screen attributes to the Oracle database tables and columns including over 85 new reference tables to provide enumerated values.
• Provided XML interface specifications from the incoming data sources for ETL transformation into an Enterprise-wide data warehouse and then into more specific data marts.
• Co-authored with the Business Data Architect on his high-level Data Requirements Document DRD which was later encapsulated into the BRD
• Worked with the business teams to deliver the UI Business Requirements Specifications BRS ,
• Co-authored the UI Solutions Specifications over 350 pages which was then incorporated into a full Program Release Functional Requirements Document FRD .
• Co-authored the UI Reporting Solutions Specification which was then encapsulated into a full Program Release Functional Requirements Document FRD .
• Worked with the development team to provide the Screen Prototypes for approval using the agile methodology
• RUP Mentor/liaison to the Business Team for the enhanced application system, coaching them on adapting a requirements traceability strategy utilizing RequisitePro and established project specific requirements definition and management into a Business Requirements Document BRD
• Worked with the Business teams and the technology teams to provide a workflow based approach on various states in the life of a mortgage loan from initial delivery to the submission as a mortgage based security.
• Assisted the Enterprise Architect with providing a state transition diagram
• Developed high level business process flows, use cases and screen flows and documented each into the Business Requirements Document BRD and Functional Requirements Document FRD

Technical Environment: Oracle, Sybase, UML, RUP, JAR//RAD requirement sessions, HP Quality Center, MS Project, IBM DOORS/RequisitePro, SQL queries, data warehouse, data marts, agile/RUP methodologies. This required interpretation of legislative mandates to document requirements.

Business/Enterprise Architect/Application Portfolio Management Consultant

Confidential

• As an Enterprise Architect, my responsibilities included:
• Provided oversight for the initial pilot project, a major initiative called SAM Strategic Asset Management , which over a period of the next 5 years will touch 75 of all of Amtrak's business areas/segments with all processes being moved to SAP. This included the business areas/segments of: HR, Finance, Engineering, Mechanical, Procurement, Operations, Materials Management, Railroad Transportation and CRM Customer Relationship Management .
• Established BPMN Business Process Modeling Notation methodology, including drawing standards, naming standards, best working practices and guidelines and created Amtrak specific templates and stencils using the Amtrak Gartner EA Framework, ITIL and TOGAF .
• Oversaw the conversion or addition of over 450 diagrams related to business areas/segments into the Amtrak standard format and provided a governance process, and a QA Quality Assurance process for standards adherence.
• As a member of the Amtrak EA team, oversaw and provided governance to roll out the BPMN standards to several projects and requiring all AS IS and TO BE processes to be re-drawn to the Amtrak standards for all current and future projects that require business process modeling.
• Project Manager for the researching, selecting, implementation and configuration of a COTS product, a BPMN Modeling Tool-Orbus I Server.
• Institutionalized the chosen BPMN Modeling Tool-Orbus iServer.
• Defined the necessary processes, standards and roles for an Enterprise-wide Business Process Management Center of Excellence COE produced a multi-year roadmap.
• Worked with Procurement to establish mandatory BPMN standards and tool for both IT and business BPMN projects.
• Acted as Business Architect/liaison conveying information in suitably accurate models between the business unit and their counterparts within Information Technology. The scope of this included business requirements, data constraints, business rules, models of strategy and motivation, processes, accountability, and many other business and IT operational needs including Networks.
• Supported technical EA standards governance as part of Enterprise Architectural Review Committee EARC including any Network and Security infrastructure components.

Application Portfolio Management APM Manager

responsibilities included

• Maintained the whole application portfolio which contains over 342 applications within the entire enterprise.
• Project Manager for researching, selecting, installing and configuring a COTS product, an APM tool which was embedded within the Microsoft Portfolio Management Server 2007.
• Made several PowerPoint presentations to the CIO and direct reports staff meetings on the state of the Application Portfolio as well as several other topics, including the Business Process Modeling initiatives
• Collected, prioritized and validated stakeholder and user business requirements in support of the APM tool selection effort under the Amtrak enterprise architecture initiatives.
• Created and maintained the Quarterly Application Portfolio 5 year Forecast to synthesize and analyze the results each quarter and presented the findings to the CIO and his direct reports and made quarterly presentations to the CIO.
• Built a more formal Application Retirement Process, including governance, requirements, using checklists, etc. to fully retire an application. This includes not only a business focus, application focus, a data focus and an IT Operations focus with all its components including Network and Security.
• Coordinated with several cost saving retirement initiatives including, retiring the business mainframe as well as reducing licensing and maintenance costs
• Assisted and consulted with the IT Security and Network group on Personally Identifiable Information PII and encryption for all data in transit and at rest across all applications at Amtrak
• Coordinate with a Data Center outsourcing to the IBM cloud and move for each application, including using a standardized DNS naming convention and other Network Administration coordination.
• Voting member of Operational Readiness Review ORR Governance Board for all applications moving into production using ITIL processes and always involved Network Infrastructure and Network Security.

Technical Environment: SAP CRM, Supply Chain, Billing, ECC6, ERP , WebSphere, BEA WebLogic, DB2, Oracle, Microsoft SQL Server, MVS/ESA, UNIX Solaris , UML, RUP, JAR//RAD requirement sessions, Orbus iServer, Visio, MS Project, MS Application Server, DB2, Oracle, Microsoft SQL Server, IBM ES/90xx, MVS/ESA, UNIX Solaris , UML, RUP, JAR//RAD requirement sessions HP Quality Center, MS Project, MS SharePoint, Business Process Modeling AS IS and TO-BE with Gap Analysis , BPMN, ITIL V2. This required interpretation of legislative mandates to document requirements.

Requirements Manager/Senior Business Analyst

Confidential

Responsibilities included:

• Provide assistance in requirement management, cross-project coordination, performing short-term studies, other ad-hoc analysis, as well as generating reports, presentations, and other documentation
• Developed a process that fully defines the linkages, dependencies, and hand-offs between the maintenance of the Requirements Traceability Matrix RTM Change Control, and Issues and Risk Management Methodologies.
• Conducted requirements gathering and documentation sessions as tasked and assist in the preparation and delivery of training to communicate the Requirements Gathering and Documentation processes and expectations to project IPT members.
• Completed all the Enterprise Life Cycle ELC Artifacts relating to the Requirements Management process, i.e., Business System Concept Report, Business System Requirements Reports, Business Requirements document BRD , and Functional Requirements Document FRD
• Utilized the Business Requirements Rules Management BRRM framework for all requirements and, harvesting and capturing business rules.
• Assisted in tailoring the ELC artifacts for TE/GE projects, monitoring implementation and assisting the Government in monitoring project execution and deliverables for adherence to standards and best practices and using some agile techniques

Confidential

As part of the infrastructure strategy team, worked on sections of the IRS Infrastructure Strategy Plan as part of the IRS Enterprise Architecture Framework , including such things as mapping goals and objectives to business drivers, pain points to strategic approaches, research on Gartner infrastructure technology trends and directions, gap analysis, IT Governance, and research on the various infrastructure maturity models. This also included several components of Network Architecture and Security Architecture

Technical Environment: WebSphere, BEA WebLogic, DB2, Oracle, Microsoft SQL Server, MVS/ESA, UNIX Solaris UML, RUP, JAR//RAD requirement sessions, Visio, MS Project, DB2, Oracle, Microsoft SQL Server IBM ES/90xx, MVS/ESA, UNIX Solaris , UML, RUP, JAR//RAD requirement sessions, HP Quality Center, MS Project, MS SharePoint. Business Process Modeling AS IS and TO-BE with Gap Analysis , BPMN, ITIL V2. This required interpretation of legislative mandates to document requirements.

Confidential

Responsibilities included:

• Drive and manage user, business and technical requirements for a project to standardize the enrollment and benefit exchange of information for third party drug coverage
• Develop and maintain the Requirements Management Plan and document the requirements strategy and approach as well as defining the Requirements Traceability Matrix, tracing requirements from the Project Charter through Test Cases
• Maintain the Requirements Management sections of the overall project plan and adapt as the business needs change
• Manage a small team of Business Analysts
• Facilitate Requirements gathering and document to elicit all business requirements from the business subject matter experts SME's Business Use Cases, Business Scenarios/Events, business rules, etc. user requirements system use cases, user scenarios, business triggers, functional requirements, Service Level Agreements and other non-functional requirements and technical requirements business rules, data rules, interface requirements, etc. . Business Requirements Document BRD , Functional Requirements document FRD and System Requirements Specification

Technical Environment: DB2, Oracle, MVS/ESA, UML, RUP, JAR//RAD requirement sessions, Visio, MS Project, IBM ES/90xx, MVS/ESA, UML, RUP, JAR//RAD requirement sessions, MS SharePoint. Business Process Modeling AS IS and TO-BE with Gap Analysis, HL7, ICD 9

This required interpretation of legislative mandates to document requirements. .