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Salesforce Administrator / Business Analyst Resume

SUMMARY

  • Highly motivated Salesforce Administrator / Business Analyst with experience working closely with Clients to gather requirements and deliver projects that are on budget and within short timeline constraints.
  • Extensive experience documenting business and system requirements, process improvement initiatives, business process mapping, user acceptance testing and user training.
  • Strong Microsoft Office skills including Excel, Access, PowerPoint, and Word used in documenting requirements, analyzing data, creating reports and delivering presentations.
  • Experience leading meetings and training sessions in a virtual and matrix team environment.

TECHNICAL SKILLS

CRM: Salesforce, NPSP

Methodologies: SDLC, Waterfall, Agile / Scrum

Requirements Management Tools: CA Agile / Rally

Administrative Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Access, Visio, Outlook), Snag - It

Content/Document Management: SharePoint

Databases/Languages: SQL Server, Microsoft Access, SQL

Meeting Tools: WebEx, AdobeConnect, LiveMeeting, Lync, Skype

PROFESSIONAL EXPERIENCE

Salesforce Administrator / Business Analyst

Confidential

Responsibilities:

  • Administer and configure Salesforce including maintaining user roles, profiles and security settings.
  • Lead the analysis and documentation of business requirements for system changes and enhancements to Salesforce.
  • Develop and maintain Salesforce objects, fields, workflow rules, page layouts and validations rules.
  • Perform data imports and updates using data loader tool.
  • Configure and customize Reports and Dashboards in Salesforce.
  • Support maintenance and improvement of data management including record merging, updates and correcting data duplication issues.

Business Analyst

Confidential

Responsibilities:

  • Work with Product Owners and Project Stakeholders to analyze requirements translating the business needs into user stories that are communicated to a team of Developers, QA and Architects.
  • Update and Maintain Salesforce objects, fields and page layouts.
  • Create user stories in CA Agile Central / Rally for new Application projects and Enhancements for the E2 Solutions Application.
  • Utilize Visio to document and develop high-level business and process workflows.
  • Perform User Acceptance testing (UAT) and support team throughout entire project lifecycle.

Business Analyst

Confidential

Responsibilities:

  • Facilitate requirements gathering sessions for projects and enhancements for the My Online Services (MOS) Member Portal Application and Mobile website.
  • Document requirements and create business requirement documents (BRD), functional specifications, as-is and to-be process flows, and use case diagrams.
  • Communicate business requirements to the technical development staff to design system solutions.
  • Coordinate and lead User Acceptance Testing (UAT) efforts.
  • Provide training and knowledge transfer to the Customer Service and Application Support teams.

Business Analyst

Confidential

Responsibilities:

  • Lead Business Analyst on new Application and Reporting projects including facilitating requirement gathering sessions and documenting business and functional requirements.
  • Worked closely with clients to assess business needs and provide technical solutions.

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