Salesforce Administrator / Business Analyst Resume

SUMMARY

Highly motivated Salesforce Administrator / Business Analyst with experience working closely with Clients to gather requirements and deliver projects that are on budget and within short timeline constraints.
Extensive experience documenting business and system requirements, process improvement initiatives, business process mapping, user acceptance testing and user training.
Strong Microsoft Office skills including Excel, Access, PowerPoint, and Word used in documenting requirements, analyzing data, creating reports and delivering presentations.
Experience leading meetings and training sessions in a virtual and matrix team environment.

TECHNICAL SKILLS

CRM: Salesforce, NPSP

Methodologies: SDLC, Waterfall, Agile / Scrum

Requirements Management Tools: CA Agile / Rally

Administrative Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Access, Visio, Outlook), Snag - It

Content/Document Management: SharePoint

Databases/Languages: SQL Server, Microsoft Access, SQL

Meeting Tools: WebEx, AdobeConnect, LiveMeeting, Lync, Skype

PROFESSIONAL EXPERIENCE

Salesforce Administrator / Business Analyst

Confidential

Responsibilities:

Administer and configure Salesforce including maintaining user roles, profiles and security settings.
Lead the analysis and documentation of business requirements for system changes and enhancements to Salesforce.
Develop and maintain Salesforce objects, fields, workflow rules, page layouts and validations rules.
Perform data imports and updates using data loader tool.
Configure and customize Reports and Dashboards in Salesforce.
Support maintenance and improvement of data management including record merging, updates and correcting data duplication issues.

Business Analyst

Confidential

Responsibilities:

Work with Product Owners and Project Stakeholders to analyze requirements translating the business needs into user stories that are communicated to a team of Developers, QA and Architects.
Update and Maintain Salesforce objects, fields and page layouts.
Create user stories in CA Agile Central / Rally for new Application projects and Enhancements for the E2 Solutions Application.
Utilize Visio to document and develop high-level business and process workflows.
Perform User Acceptance testing (UAT) and support team throughout entire project lifecycle.

Business Analyst

Confidential

Responsibilities:

Facilitate requirements gathering sessions for projects and enhancements for the My Online Services (MOS) Member Portal Application and Mobile website.
Document requirements and create business requirement documents (BRD), functional specifications, as-is and to-be process flows, and use case diagrams.
Communicate business requirements to the technical development staff to design system solutions.
Coordinate and lead User Acceptance Testing (UAT) efforts.
Provide training and knowledge transfer to the Customer Service and Application Support teams.

Business Analyst

Confidential

Responsibilities:

Lead Business Analyst on new Application and Reporting projects including facilitating requirement gathering sessions and documenting business and functional requirements.
Worked closely with clients to assess business needs and provide technical solutions.