SUMMARY

• Over 8+ years of Industry experience as a Business Analyst with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, and Application Design Expertize include Creating Business Requirements Documents (BRD), Functional/Technical requirement document (FRD/TRD), Change requests, Use Cases, RFP’s, Business Systems Design and Requirements Traceability Matrix (RTM).
• Experience in effective project management techniques and creating project plan, project budget, tracking project milestones and resource allocation for senior management reporting.
• Through knowledge of Software Development Life Cycle (SDLC) methodologies like Agile, Waterfall, RUP and having through understanding of various phases like Requirements, Analysis, Design, Development and Testing.
• Designing UML diagrams - Sequence Diagrams, Activity Diagrams, Process flow Diagrams and Data Flow Diagram using MS Visio and Rational Rose.
• Extensive experience writing SQL and Access queries for data extraction and reporting purposes
• Extensive experience with User Acceptance Testing (UAT), GUI Interface testing, Functionality Testing, System testing including Integration, Performance, Stress, Load and Regression Testing of Web and Client/Server based applications
• Possess good knowledge Medicare, Medicaid and regulatory standards such as HIPAA, X12, HL7
• Strong Technical writing skills for Deliverables such as Quality Assurance Plan (QAP), Design Specifications, Standard Operating Procedures (SOP), Traceability Matrix (RTM), User manuals, Training materials, FAQ’s, service level agreements (SLA's) and Standard operating procedures (SOP)
• Experience in designing test plans, defining test cases, developing and maintaining test scripts, analyzing bugs and interacting with development team members in fixing the defects.

TECHNICAL SKILLS

Methodologies: SDLC-Waterfall Model, Agile/ Scrum, RUP, Business Process Model Notation (BPMN), V-Model, JAD;

UML Diagrams: Structure Diagram- Class & Object Diagram; Behavior Diagram- Use Case, Activity, Sequence and Swim Lane Diagrams; Activity Diagrams, Process flow Diagrams

Requirement and Test: Rational Requisite pro, Rational Software Architect (RSA), Quality Centre (QC), Rational Requirement Composer (RRC);

Content Management Tools: SharePoint, Knowledge Link, Consensus;

Testing tools: Mercury interactive tools- Win Runner, Test Director, Quality Centre (QC), Application Life Cycle Management (ALM);

Web technologies: HTML, XML, ASP.Net, JSP, Java, IBM Web Sphere, J2EE, VB.Net;

MS Office Suite: MS Word, MS Excel, MS PowerPoint, MS Project;

Modelling tools: MS-Visio, Rational Rose, Erwin, cvp, QC

Reporting tools: Business Objects, Tableau, Crystal Reports;

Other Tools: Mat lab, ETL tool - informatics;

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential, Dallas, TX

Responsibilities:

• Helped the Project Manager in documenting the scope of the project.
• Managed compliance reviews for Contracts and Service Level Agreements between WF Bank and domestic ATM partners, reducing costs and enforcing financial compliance.
• Involved in analyzing various web services in the organization and related to the ATM.
• Interviewed Business Users to gather Functional, Business and Technical Requirements and analyzed the feasibility of their needs by coordinating with the Project Manager and Technical Lead.
• Acted as a technical SME for all of the group's Enterprise Content Management Systems (CMS) and Imaging Systems Workflow such as Documentum, IBM FileNet, and other internal tools.
• Involved in testing the conversion of the application into web-based application using XML web services.
• Provided detailed requirements for visual design mock-ups and user-interfaces.
• Worked in developing the wireframe and mock-ups for the prototype of the web-based portal application in MS Visio.
• Performed User Acceptance Testing (UAT) for various web based portal and database related applications.
• Documented all the requirements in a structured BRD format that included multi-level functional views broken down by functionalities.
• Assigned tasks among development team monitored and tracked progress of project following Agile methodology.
• Prepared Business Requirement Documents (BRDs) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Conducted User Acceptance Testing (UAT) and collaborated with the QA team to develop the Test Plans, Test Scenarios, Test Cases and Test Data to be used in testing based on business requirements & technical specifications.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, Technical Specifications and/or Product Knowledge.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.

Environment: MS Word, MS Excel, MS PowerPoint. MS Visio, MS Project, MS SharePoint, RUP, UML, IBM File Net.

Business Analyst

Confidential, Chicago, IL

Responsibilities:

• Led the resource planning effort and worked with Third Party Vendors (TPV) for specialized services required for the project.
• Identified potential cross-pillar dependencies, risks and solutions for mitigation approaches.
• Conducted all Scrum Ceremonies (Backlog Grooming, Release/Sprint Planning, Estimations, Retrospectives).
• Worked extensively with Quality Engineering to ensure Zero Defect Releases.
• Facilitated Agile Training sessions for team members.
• Conducted various team building activities to increase morale and productivity.
• Extensively gathered requirements from all users, experts, and key personnel to understand the functional requirements.
• Developed and implemented SharePoint Plan for organization wide collaborative document sharing.
• Responsible for creating UI mock ups using Balsamiq.
• Performed Data Analysis and Data Validation by writing complex SQL queries using TOAD against the ORACLE database.
• Closely interacted with designers and software developers to understand application functionality, navigational flow, and updated them about end-user sentiments.
• Created, assigned, and maintained tickets in JIRA for bugs and defects.
• Led both internal peer review and external reviews of Use Case Specifications and in the process clarifying the finer details of the requirements.
• Involved in developing Test Plans, Test Conditions, and Test Cases to be used in testing based on business requirements using Quality Center.
• Created and maintained the Requirement Traceability Matrix between the requirements and other products such as Design Documents and Test Plans.
• Conducted User Acceptance Testing (UAT), System Testing, Integration Testing. Validated and helped verify defects to weed out cosmetic problems and keep the project on schedule.

Environment: OO Modeling, Web Sphere, Rational Requisite Pro, Rational Rose, DOORS, Rational SODA, RUP, UML, Load Runner, MS Project, MS Visio, Java, MS Office, Windows XP, JIRA.

Business Analyst

Confidential, Bloomington, IL

Responsibilities:

• Gathered User and Business Requirements through interviews, surveys, prototyping and studying the AS-IS processes.
• Conducted Feasibility Study and GAP Analysis before implementing a new feature.
• Worked as an interface between Business Users and the different teams involved in the application development for better understanding of the business and IT processes.
• Created Business Requirement Specifications (BRS) and Functional Requirement Specifications (FRS) documents.
• Followed Software Development Life Cycle using RUP Methodology, which was based on iterative and incremental development.
• Created Use Cases, Use Case Diagrams, Activity Diagrams and Business Flow Diagrams using Power Designer.
• Facilitated JAD sessions to gather business requirements from Stakeholders, SMEs, Servicing Agents for CIA application, Business Users and External Users.
• Collaborated with CIA and CCN development teams in identifying impacted requirements for any changes brought in by business users.
• Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Collaborated with Quality Assurance Analysts in Bugzilla to track defects and to maintain consistency in the builds.
• Set up definitions and process for test phases including Product Testing, Integration Testing, System Testing and User Acceptance Testing (UAT).
• Involved in analysis of the technical specifications of the current system and the infrastructure needs performed GAP Analysis.
• Conducted Training Sessions to familiarize users with system.
• Automated ETL jobs to perform weekly data enrichment and integration using SQL Triggers and Views.
• Load the data to SAS and SPSS data source files such as XLS and CSV.
• Performed preliminary data quality analysis in SAS and SPSS.
• Designed a unified data mart from multiple open source databases.
• Performed Data Analysis on Insurance related data to ensure compliance requirements.
• Design Dashboards in R and Tableau to visualize the data and portray research findings.

Environment: RUP, SQL, XML, MS Excel, MS Power Designer, MS PowerPoint, MS SharePoint, Bugzilla, Lotus Notes, Oracle, Java, SAS, SPSS, Watson, R programming, Tableau, SQL Development.

Business Analyst

Confidential, Seattle, WA

Responsibilities:

• Closely worked with the Project Sponsor and Project Coordinator to develop and finalize the project charter.
• Coordinated, scheduled and conducted brainstorming sessions in order to document existing process, that is AS-IS current state analysis.
• Developed project procurement documents inclusive of project statement of work, request for proposal, and contract terms and conditions in coordination with the procurement department.
• Provided technical design leadership by conducting detailed design sessions with the tech team and Stakeholders.
• Implemented new Change Control process with executive team from Bebe.com, and established a change control board for this project.
• Ascertained the level of efforts involved in implementing Functional and Non-Functional Requirements, and prepared the Work Breakdown Structure, and finalized the cost, time, and scope baselines.
• Authored project management plan, time management plan, cost management plan, scope management plan, risk management plan, stakeholder management plan, procurement management plan, and communications management plan.
• Extensively worked with developers to determine alternative functionality options and associated level of effort and to communicate any tradeoffs between usability and cost to the business units.
• Liaised with tech team to help drive successful implementation, especially in terms of testing and Impact Analysis for proposed changes.
• Coordinated with the project management office to ensure adherence to the enterprise environmental guidelines for project management.
• Utilized organizational process assets such as lessons learned of similar projects to identify risks, and risk responses for the project.
• Maintained continuous alignment of project scope with strategic business objectives, and make recommendations to modify the project to enhance effectiveness toward the business result or strategic intent.
• Built project performance report, and sprint summary dashboard for the Stakeholders on a weekly basis and prepared milestone status report for the senior management on a monthly basis.
• Effectively monitored and resolved variances in cost, time, and scope during build, and testing project phases.
• Closed all procurements as per the procurement management plan, and documented lessons learned for all procurements.
• Ensured the successful completion of each sprint release as per the project plan, and worked closely with the product owner to ensure proper product backlog grooming.

Environment: RUP, SQL, XML, MS Word, MS Excel, MS PowerPoint, MS SharePoint, MS Visio, MS Project, Java.

Business Analyst

Confidential, St cloud, MN

Responsibilities:

• Evaluated alternative solutions and recommended solutions that best meet the needs of the business.
• Defined and planned software releases in accordance with other software applications.
• Collaborated with analysts to decide the ETL methods and overall data flow architecture and translated the business rules. Created Data Flow Diagram & Physical and Logical Data Models for a new request.
• Interacted with various SMEs to understand the scope of central build and have created business requirements, system requirements and designed documents for 2 major collections applications.
• Prepared the System Requirements and Functional Specifications Documents for the Data Modelers and the ETL Teams for Card Data Warehouse.
• Created Wireframes/Screen Mockups using MS Office for the new GUI - dashboard to ensure all requirements are captured correctly.
• Interviewed various SMEs for detailed business processes and to understand the Collections and Recoveries side of the business segments.
• Interacted with the Business Team through JAD sessions to gather requirements and develop complex business maps.
• Managed various levels of Projects in accordance to SDLC Standards, worked as a project lead/PM for various central build and regional build projects.
• Acted as project manager/lead with creating detailed project plans and assisted in developing, scheduling and tracking project timelines using MS Project. Have been a primary POC and IT liaison for 2 Major Collections Applications.
• Responsible for various configuration/parameter changes on Queue Management System and Online channel.
• Worked in Agile/Scrum Methodology for better and rapid delivery of the business solutions. Suggested planning features one sprint ahead of the implementation in the Sprint Retrospective to achieve maximum utilization of resources and comfortable and thoroughly tested deliveries.
• Worked with the Business Analysts/Data Analysts in conducting Data Discovery sessions to obtain the business names and descriptions of the data elements across the lines of business. Helped in creating data mapping and data dictionary document.
• Involved in system interactive testing and helped testers in understanding the business and the design specifications.
• Managed business approval process, risk governance process, and change management process for all the releases in Collections COAT team.

Environment: Agile, Informatics, MS Office Suite, MS Visio, MS Project, SAP Data Services.

Business Analyst

Confidential, Bloomfield, CT

Responsibilities:

• Directly worked with senior project manager for planning and organizing project activities and communicated with other business center managers and stakeholders of the project.
• Analyzed and documented detailed business requirements and system technical requirements in support of the application and software development process.
• Worked with business users and compliance advisors to gather requirements.
• Utilized Waterfall process to configure and develop process, standards, and procedures and create Business Requirement Document (BRD) and System Requirement Specification (SRS).
• IncreasedSecurityReferencedatamanagement workflow eliminating manualdatacomparison by designing an automated systematicdataimport and validation process to improvedataintegrity and to avoid manual errors.
• Worked with the business unit to define business requirements and transform them into Functional, technical, and non-functional requirements. Responsibilities included requirement gathering, business process flow, business process modeling, and business analysis.
• Created complex use cases, test plans, and scenarios to validate application functionality and ensure integration with existing systems.
• Facilitated requirement gathering sessions with business stakeholders and project team members.
• Wrote Complex SQL queries and optimized SQL Queries.
• Performed Data Mapping, Data Analysis and Data Manipulation of source data from SQL Server and other data structures to support the business organization.
• Documented requirements and maintained the high profile Applicability Matrix in a requirement management tool.
• Created and Maintained data mapping documents.
• Implemented Test Director as a testing tool defined the customizations and general workflow process for the Requirements, Test Lab, and Defect Tracking modules in Test Director.
• Provided defect logging/tracking using HP Quality Center.
• Performed System Integration testing, User Acceptance Testing (UAT), and created test cases and test scripts.