Experience:

Confidential

Business Analyst

• Forging and maintaining relationships with clients throughout the full lifecycle of the Benefitfocus product implementation
• Eliciting and documenting client business requirements
• Facilitating requirements gathering sessions and validation sessions
• Leading product demos and training sessions for clients
• Participating in system testing and defect resolution
• Testing enrollment on the Federally Facilitated Marketplace test site- IMP1A
• Acting as a subject matter expert on CMS Centers for Medicare and Medicaid Services user interface requirements for issuers by staying up to date on CMS documentation which includes the CMS Direct Enrollment API Guide for Issuers
• Gathered and wrote the initial requirements for several pieces of the Benefitfocus Federally Facilitated Marketplace Shop and Apply integrated solution including:
• Requirements for federally required and/or recommended messaging within the Benefitfocus application
• Requirements for determining applicant eligibility from the Federally Facilitated Marketplace Fetch Household Eligibility Spec
• Requirements for error handling when an error is returned from the Federally Facilitated Marketplace upon application submission from Benefitfocus Shop and Apply
• Collaborating with user interface designers regarding product modifications
• Participating in engineering reviews of requirements
• Created new documentation for the Benefitfocus Guided Shopping Solution for use by sales and product implementation teams
• Assisted in the call center during Open Enrollment by resolving and tracking customer issues using the Salesforce Platform

Confidential

• French Teacher, French 3, 4 and AP, Westlake High School and French 6th Grade, Sandtown Middle School, 2012-2013
• French Teacher, French 2 and 4, Westlake High School, Atlanta, GA, 2011-2012

Confidential

Service Quality Analyst

• Provided operational, analytical, and quality support related to billing and customer care operations
• Collected and analyzed customer enrollment data in new markets and sent out weekly and monthly reports on enrollment data to management
• Conducted analysis on promotional codes
• Verified that promotional codes were functioning properly in the billing system
• Acted as Defect Coordinator to ensure the resolution of system defects
• Entered new system defects and reported the defects to the technical team
• Tracked the defect status through resolution

Confidential

Senior Analyst, Financial Systems

• Acted as a liaison between Finance and IT on various Finance projects
• Participated in unit testing, functional integration testing, and user acceptance testing
• Created business process flow diagrams for current state business processes for freight payables using Visio
• Operations Business Analyst, Store Operations, Workforce Management Project
• Acted as the operations business lead for Employee Self Service ESS , Manager Self Service MSS , and Reporting on the Workforce Management Project
• Gathered all business ESS/ MSS and Reporting Business Requirements
• Elicited ESS/ MSS requirements by visiting a selection of Home Depot stores, observing the Schedule Writers, observing the clock in/ clock out process, interviewing store managers, and meeting with Store Operations executives
• Elicited Reporting Requirements by analyzing reporting redundancies, interviewing past and present store managers, meeting with the data team, and presenting these findings to management
• Documented all ESS/ MSS and Reporting specifications for the RFP
• Participated in vendor selection by attending vendor demos, evaluating responses to the ESS/ MSS Reporting sections of the RFP, and providing feedback for final vendor selection
• Performed GAP analysis for each vendor's system as part of the vendor evaluation process
• Completed detailed ESS use cases for Architecture Review Board RRB
• Defined required ESS and Reporting scenarios and necessary data requirements for detailed system deep dive

Confidential

Business Systems Analyst

• Worked on a team that provided web application development, testing, and support for FPL.com web applications
• Developed and executed test plans for new applications or application enhancements
• Documented test results and communicated potential problems/ fixes to programmers
• Managed Incident Report Spreadsheets for larger scale testing efforts
• Worked on projects for business units including HR, Marketing, and Supply Chain
• Business Analyst, SAP/ HR Implementation
• Acted as a liaison between programmers and organizational unit stakeholders throughout the full project life cycle
• Gathered requirements for Training and Events Management Module by using a variety of elicitation techniques such as interviewing and facilitating meetings.
• Participated in unit testing, regression testing, and integration testing of HR modules including Org Management Personnel Administration, Benefits, Personnel Development, Training and Events Management, and Payroll
• Configured workflow for Training and Events Management
• Wrote implementation documentation for Training and Events Management and Benefits including: Additional Design Requests for system changes, End User training documents, and Business Process Procedure Documents
• Wrote Business Process Procedure Documents which were used by consultants to create Quick-Tip guides for FPL Human Resources employees for Go-Live
• Conducted User Reviews for the TEM module which facilitated sign-off on configuration before Go-Live
• Lead group training sessions and one-on-one training for business users of the Training and Events Management module

Skills / Keywords:

Microsoft Excel, Microsoft Office, fluent in French, organized, analytical, excellent communication skills, willing to relocate, self-starter, experience with web applications, member of the Alliance Fran aise d'Atlanta, ERP applications, Bilingual French / English, retail experience, technical writing, training, formal requirements gathering, interviewing, observation, process documentation, Visio, test planning and test execution, process modeling, Gap analysis, use cases, requirement meeting facilitator, adept at getting sign off, ability to work with different levels of the organization