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Sr. Business Analyst Resume

SUMMARY:

  • Web API technical writer documenting structured data in JSON and XML.
  • Experience with requesting and validating Web Services, SOAP and REST API using Soap UI.
  • Help the QA team test Web Services, validated request and response XML, SOAP calls, RESTFul calls and WSDL using SOAPUI.
  • Experience with Sales force Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration inSalesforce.com CRM and Force.com Platform
  • Well versed in MS Visio, SharePoint, BluePrint and JIRA.
  • Project Scope Document, Project Management Plan, Requirements Management Plan, Business Process Maps, Business Requirements Document, Functional Requirements Document, Business/System Use Cases, User Stories, Business Rules Document, System Requirements Specification, Supplementary Specification Document, Requirements Traceability Matrix.
  • Experience managing staff in highly matrixed, cross - functional environments.
  • Well versed in MS Office Suite (Word, Excel, PowerPoint, Project), and Tableau.
  • Knowledge of VBA Programming and Macros for data management.
  • Excellent communication and interpersonal skills. Clear communicator of functional requirements to the project team, as well as the technical solution to executives, business sponsors and stakeholders. Effectively fosters and maintains collaborative relationships with business partners, executives, and managers.
  • Proficient in lead JAD sessions with stakeholders, application developers, end users and other analysts to elicit, define, and refine requirements.
  • Proficient in business process management, business process improvement, business process re-engineering.
  • Experience with wireframing.
  • Work in both Waterfall and Agile/ Scrum environments.
  • Proficient in project planning, tracking, change management, risk/ issue management, scope management, executive level status reporting.
  • Well versed in Microsoft SQL Server Management Studio.
  • Knowledge of SQL Server Reporting Services (SSRS) and SQL Server Data Tool (SSDT).
  • Well versed in managing offshore teams for projects in both languages English and Spanish.

EXPERIENCE:

Sr. Business Analyst

Confidential

Responsibilities:

  • Validate API’s using Soap UI and POSTMAN.
  • Manages offshore teams located in India and Israel.
  • Create and manage functional MD050.
  • Help the technical team write the MD070.
  • Vehicle telematics systems Onprem and Cloud testing.
  • Conducts JAD sessions to elicit requirements using company best practices.
  • Interact with business owners, SMEs, and key stakeholders.
  • Setting up meetings such as identifying stakeholders, managing and facilitating requirements elicitation and open questions/actions during the meeting, closing out meetings with next steps and action items.

Sr. Business Analyst

Confidential

Responsibilities:

  • Lead requirements elicitation, prioritization and documentation from stakeholders using various methods, such as user stories, interviews, document analysis, requirements workshops, story boards, wire frames, brainstorming sessions, surveys, site visits, business process descriptions, use cases, scenarios.
  • Produced a multitude of organizational templates and reporting standards, as well as ad-hoc reports for executive level as needed.
  • Managed offshore teams in multiple countries.
  • Managed a team of seven Requirement Analyst.
  • As part of gap analysis, authored and reviewed ‘As-Is’ and ‘To-Be’ business process flows to capture the business user needs and new capabilities required to meet the business goals.
  • Conduct reviews of requirements and issues with development and testing team.

Sr. Business Analyst

Confidential

Responsibilities:

  • Responsible for gathering the requirements by coordinating with the business analysts, developers and project managers, in order to better customize, and utilize the full functionality of theSalesforce.com CRM solution.
  • Efficiently worked with standardSalesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
  • Designed, developed and deployed the Custom objects, tabs, Page layouts, Custom Components.
  • As part of gap analysis, authored and reviewed ‘As-Is’ and ‘To-Be’ business process flows to capture the business user needs and new capabilities required to meet the business goals.
  • Manages offshore teams in multiple countries.
  • Serve as a business liaison to communicate requirements to the development team and facilitate detailed requirement gathering with stakeholders during development lifecycle.
  • Establish Business Analysis as a practice; develop best practice guide and templates to set a Solutions Design Standard.

Sr. Business Analyst

Confidential, Vienna, Virginia

Responsibilities:

  • Closely worked with senior level executives to ensure strategic and financial portfolio alignment. Emphasis on managing relationships with both business owners and stakeholders vested in the new product.
  • Led team through implementation of a vendor based solution.
  • Assigned Lead Requirement Analyst on three different projects.
  • As part of gap analysis, authored and reviewed ‘As-Is’ and ‘To-Be’ business process flows to capture the business user needs and new capabilities required to meet the business goals.
  • Managed requirements traceability matrix (RTM) across the critical project elements using BluePrint.

Lead Business Analyst

Confidential, Vienna, Virginia

Responsibilities:

  • Assisted project manager during the project planning phase by preparing ‘Requirements Management Plan (RMP), coordinating weekly status meetings, giving presentations to customers etc.
  • Successfully led a team of business analysts over the entire project lifecycle.
  • As part of gap analysis, authored and reviewed ‘As-Is’ and ‘To-Be’ business process flows to capture the business user needs and new capabilities required to meet the business goals.
  • Documented the functional, non-functional requirements, business rules, user interface requirements etc. based on the feedback from the requirements workshops.

Sr. Business Analyst

Confidential, Vienna, Virginia

Responsibilities:

  • Participated in numerous sprint session, as part of a scrum team member.
  • Extracted Functional, Non-Functional Requirements, and business rules from the user stories.
  • Developed approximately 20-30 user stories for the key module.
  • Worked closely with the product owner to establish criteria for requirements, attributes, and process for prioritizing the requirements.

Sr. Business Analyst

Confidential, Del Mar, California

Responsibilities:

  • Assisted QA team in terms of mapping requirements to the test cases, documenting the test cases and hands-on support for complex use cases.
  • Translated Business Requirements into Functional and Non-Functional Requirements by analyzing the process flows.
  • Adopted use case methodology to capture the detailed system requirements. Also, created screen mockups to provide enhance visibility of the product.
  • Created business process library using BPMN 2.0 standards.
  • Created Use Case UML diagrams such as Use Case diagram, activity diagram, state machine diagram etc. using MS-Visio.

Business Analyst

Confidential, Fairfax, Virginia

Responsibilities:

  • Coordinated work among team members and managed project deliverables like business requirement document (BRF), functional requirements document (FRD), Requirements Traceability Matrix (RTM), system use cases etc. through regular meeting with internal stakeholders.
  • Actively engaged in analyzing and documenting business requirements, documenting Functional Specifications and interpreting business rules to the technical team.
  • Participated and Conducted Joint Application Development (JAD) session with SME and Stakeholders.
  • Scheduled and conducted interviews with user and sponsors, reviewed systems environment and functionality, researched and analyzed business processes.

Business Analyst

Confidential, Pasadena, California

Responsibilities:

  • Assisted lead business analyst in mapping ‘Conceptual Model’ of the solution.
  • Created a ‘Business Process Directory’ for ‘Enrollment Process’. This captured the ‘Current State’ as well as ‘Future State’ of the business.
  • Created UML-based work products like use case diagrams, activity diagrams, state chart diagrams. Also, authored multiple system use cases to capture the detailed system level specifications.
  • Since the project was to be delivered as a web-based solution, as against client-server, documented the non-functional requirements as part of supplementary specification document.
  • Assisted team lead in ‘User Acceptance Testing’. Documented the future requirements, issues, concerns raised by the SMEs.

Business Analyst

Confidential, Chicago, Illinois

Responsibilities:

  • Analyzed the business processes and the applications supporting the processes across multiple market segments.
  • Provided recommendations on process improvements and effective use of application.
  • Played key role in providing a transformation map as part of effective change management process.
  • Provided suggestions on improving the user experience in terms of web site navigation, screen layout, data reusability etc.
  • Captured requirements as per standard templates, as provided by client.

Business Analyst

Confidential, San Jose, Costa Rica

Responsibilities:

  • Analyzed the business processes and the applications supporting the processes across multiple market segments.
  • As part of business architecture, mapped atomic level business processes for both, current state as well as future state for all the business units.
  • Established Key Performance Indicators (KPIs) and the metrics required to track the process improvement across different business units.
  • Coordinated work among team members and managed project deliverables like business requirement document (BRF), functional requirements document (FRD), Requirements Traceability Matrix (RTM), system use cases etc. through regular meeting with internal stakeholders.
  • Played key role in providing a transformation map as part of effective change management process.
  • Provided suggestions on improving the user experience in terms of web site navigation, screen layout, data reusability etc.

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