SUMMARY

• Business Analyst/ UAT Analyst and Product Owner with over 9+ years of experience in Banking/Finance, Petroleum, Automotive & E - Commerce sectors.
• Understanding of SDLC methodologies like Waterfall, Rational Unified Process (RUP) and Agile-SCRUM and Agile-KANBAN methodologies.
• Performed application configuration and customization of CRM system/s (building screens, designing custom objects, developing workflows, etc.), including testing and evaluation to ensure quality and consistency.
• Collaborated with the team for Iteration planning, Sprint Planning, Sprint Review, and Sprint Retrospective meetings in Scrum methodology.
• Extensive knowledge of writing user stories, prioritizing requirements using Moscow techniques, and managing stories in product and sprint backlogs using JIRA tool.
• Knowledge and Understanding of Scaled Agile Framework (SAFE), and hybrid Agile based software development approaches.
• Expert in analyzing the Iteration Burn Down charts, Sprint Burn down charts and Release burn down charts in JIRA in Scrum Methodology.
• Expert in Identification of a Business problem and analysis using 5 whys and Root cause analysis techniques and convert them into an Opportunity.
• Efficiently managed the overall performance and delivery of cross-functional teams Onshore and Offshore.
• Coordinated with Project Manager for Project charter documents and have a better understanding of in scope requirements.
• Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (R, Python, MySQL, etc)
• Experienced in Anti-Money Laundering (AML) Due Diligence/Know Your Customer process.
• Experience in performing Gap Analysis, Risk Analysis, SWOT, ROI, Cost-benefit analysis, Impact analysis, Use case Analysis, baseline acceptance criteria and deliverables.
• Extensive experience in creating Use Cases, Process Flows, Workflow Analysis, and Unified Modeling Language (UML) Diagrams like Swim lanes, Activity, Class, Sequence, and ER diagrams.
• Extensive experience in creating Business Requirements Documents (BRD), Use Case Specifications and Functional Specification document (FSD).
• Understanding of SQL and Relational databases for data analysis.
• Knowledge with Web Services and XML technologies (SOAP, WSDL, XML).
• Expert in Traceability’s of Roles and Responsibilities of tasks using RACI matrixes.
• Proficient in User Acceptance Test (UAT) planning, test cases writing, execution and validation.
• Expert in defect management and Triaged UAT defects in HP Quality Center/ALM.
• Proficient in using the tools like Mingle, Ax soft, Rally, MS Visio, and MS Office.
• Highly motivated team player with excellent communication, presentation, and interpersonal skills with an experience to work in challenging and cross-platform environment.

TECHNICAL SKILLS

Operating Systems: Windows vista, XP 2000, Unix, Linux, Android, IOS, mac OS.

Databases: Oracle, MS SQL Server, Firebird, DBeaver, SQLite

Debugging/Testing Tools: HP Quality Center, Bugzilla, JIRA, ALM, Rational Clear Quest / Quick Test Professional (QTP), Load Runner, Clear Reports

Project Design & Architecture: Microsoft Visio, Gliffy, Rational Rose, Rational Requisite Pro, SnagIt.

Other Tools: Toad, VMWare, MS Suite, Share point, Tableau, Microsoft Office, Version 1 (Project Management), CRM

PROFESSIONAL EXPERIENCE

Confidential, San Diego, CA

Sr. Business Analyst/ Product Owner

Responsibilities:

• Ensured the team for having better understanding of the Project Vision, Scope and Roadmap and Product backlog in collaboration with the Product Owner.
• Served as a functional Liaison with Information Services in relation to system implementations, conversions, and upgrades.
• Performed business analysis for new business unit or subsidiary to define CRM related business requirements.
• Worked with CRM (Salesforce.com) Global Program Management, Developers and consultant resources to convert the requirements to functional design.
• Demonstrated proficiency with direct marketing principles, database marketing, customer contact strategy and systems and the design and implementation of CRM, loyalty and referral programs.
• Utilized expertise of application features to recommend solutions that meet business requirements and resolve questions related to process changes impacting CRM and related applications.
• Provided CRM insights to develop product roadmaps; assessed the suitability of features to ensure technical solutions meet current and future business objectives.
• Assisted in the development of business requirements and evaluation of software capabilities as a user in order to ensure the best design of business system solutions.
• Assisted Information Systems as a functional user in the testing of system patches, tables, reports, and software upgrades.
• Reviewed documentation for all new commercial accounts and risk rate accounts using the AML system risk rating module.
• Monitored and validated risk ratings for all new personal accounts using the AML system risk rating module.
• Performed analysis of core application and AML system reports that identify potential suspicious activity including case management.
• Interacted with Senior Management on the Compliance, Legal and business sectors concerning AML issues.
• Provided support for and participate in updates/issue resolution of FCRM systems (e.g. Enterprise Case Manager, KYC system, AML system).
• Extracted and analyzed data from various systems, such corporate business systems.
• Worked with the business group to identify and scope new opportunities for data analysis applications to evaluate business performance and to support business decisions.
• Worked internally and with the business group to define, secure and prepare data for modeling.
• Analyzed, identified and assessed data attributes using statistical software packages and developed recommendations to improve operational performance ensuring adherence to department policies and procedures.
• Formulated and prepared ad-hoc and project-related business reports to respond to departmental reporting needs.
• Maintained and administered MS SQL, Azure and RDS databases on-premises and in the cloud. This applies to all MS SQL components SSIS, SSAS, SSRS as well as data warehouses
• Monitored database performance, implement changes, tuning methods and apply new patches and versions when required
• Gathered Requirements from business team and spilt epics into smaller user stories.
• Scheduled and led technical review meetings for data gathering, project planning, and final implementation of project components facilitating high-level automation of server maintenance and 3rd party patching cycles.
• Conducted GAP Analysis and risk assessment during the project and maintained traceability.
• Efficiently managed the overall performance and delivery of cross-functional teams Onshore and Offshore.
• Worked closely with Vulnerability team (QVR) to understand their needs and integration and with DMAN team to integrate their needs with AMCT.
• Worked closely on PeopleSoft and Remedy database to pull data for our tool.
• Worked on SharePoint to pull User Detail Reports.
• Worked extensively on wireframes and prototypes to get approvals for UI of the system under development.
• Used XML Publisher to create PeopleSoft reports to address the complex business requirements and from there conducted user interviews and analyze the feasibility of their needs by coordinating with the project manager and technical team.
• Involved in Data mapping, Data Integration and Data Validation.
• Created source to target data mapping documents identifying key data elements and preparedata flow diagrams.
• Worked extensively on Wireframes and Prototypes to get approvals for UX/UI of the system under development. This was done to provide end users with the look and feel before final delivery.
• Work with Business Users for UAT test execution to ensure coverage of all business requirements.
• Wrote a variety of technical documentation for internal and external use such as: client user guides, manuals, documenting development, and information architecture.
• Analyzed customer input to determine the features wanted and translate requests to the Product team.
• Provided assistance to development teams by facilitating discussions with Product Management to clarify or adjust user stories and acceptance criteria.
• Proficiency with MS Excel, including ability to summarize data via formulas, lookups, and pivot tables.

Confidential, Grand Rapids, MI

Sr. Business System Analyst/ Product Owner (Banking)

Responsibilities:

• Played a key role in keeping current on federal and state legislation related to individual and family plans, developing and executing implementationplans as needed.
• Involved with leading and coordinating clinical trials aspects in conjunction with project teams and in accordance with standard operating procedures (SOP), good clinical practice (GCP), and specific HIPPA regulations.
• Proficient knowledge with origination servicing systems such as Black Knight MSP (BKFS), LoanSphere, BDE data, LoanIQ, ACAPS, KeyView, CLS.
• Responsible for Report Center (RC), Statement Center (SC), Anti Money Laundering (AML), Fraud Prevention, Enterprise Reporting Engine (ERE) and ACCESS Insight (AI) applications.
• Reviewed daily OFAC reports to identify accounts which may be subject to OFAC sanctions or blocking and escalate possible OFAC matches.
• Conducted extensive due diligence investigations using public and private databases in accordance with Anti-Money Laundering (AML).
• Worked with Business Users (Financial Intelligence Unit) for UAT test execution to ensure coverage of all business requirements.
• Actimized Risk Case Manager (RCM) Designer expertise which includes working with Designer for developing RCM objects and migrating them from one environment to another.
• Communicated status of releases, and any changes in plan/scope effectively across all cross functional groups. Maintained the release schedule for all core services and ensure alignment across key merchants and large accounts.
• Performed vendor and market research to translate customer requirements into recommendation and evaluations.
• Ensured that Citi's KYC activities reflect the current state and knowledge of customers by integrating KYC profile information with suspicious activity monitoring.
• Supported other AML KYC initiatives including metrics reporting and drafting business requirements.
• Responsible for internal work stream reporting and updates across the KYC Compliance organization, to include Sub-Committee and KYC Program Committee reporting.
• Coordinated with upper management to ensure an effective communication and training strategy is in place for the program to drive program awareness and adoption to the desired levels within the client’s defined goals.
• Managed visibility to overall project priorities and uses this to facilitate iteration planning, Market research, slice planning, story mapping, and resource management.
• Managed project scope and ensured project tasks/deliverables are completed according to specifications and on time; identified and communicated issues to management and sponsors in a timely manner. Proactively managed changes in scope through formal change control methods.
• Demonstrated critical thinking and problem solving by using appropriate information to diagnose project problems and identify possible solutions; document pros and cons of proposed solutions.
• Participated in project planning and keeping management in alignment with scope and recommended resolutions for all assignment-specific issues.
• Performed structured process mapping sessions of current state business processes to identify opportunities to enhance efficiency and effectiveness.
• Collaborated with Systems Configuration teams and Technical Experts to identify gaps in claims payment logic and benefits configuration.
• Performed data analysis for projects, document all project status updates including overview, barriers, next steps and accomplishments.
• Educated end-users on CRM functions.
• Performed application configuration and customization of CRM system/s (building screens, designing custom objects, developing workflows, etc.), including testing and evaluation to ensure quality
• Evaluated and implement Salesforce AppExchange solutions and add-ons to enhance the CRM systems.
• Prepared and documented data conversion requirements for mapping from company systems into CRM.
• Developed streamlined process / workflows working closely with IT peers and Business Users across all departments by understanding current technology capabilities and potential improvements of and correlations between business and clinical areas.
• Expert in evaluating a broad range of technology investments with advanced critical thinking and analytical skills providing our business partners with the greatest flexibility and vendor management solution options.
• Developed and implemented a sourcing vendor management strategy for these categories assigned.
• Maintained Product Configuration Identifier files, which are the codes for every combination of equipment that are entered into the system to identify the equipment.

Confidential, Atlanta, GA

Business Analyst/ UAT Analyst II (Banking)

Responsibilities:

• Used XML Publisher to create PeopleSoft reports to address the complex business requirements and from there conducted user interviews and analyze the feasibility of their needs by coordinating with the project manager and technical team.
• Building and implementing Actimize models, either from the templates provided by the vendor or from scratch.
• Participated in the Anti-Money Laundering Due Diligence/Know Your Customer process and makes recommendations regarding banning high risk patrons from property
• Conducted GAP Analysis and risk assessment during the project, and maintained traceability.
• Followed the Elicitation techniques like JAD/JAR sessions, workshops, user stories, and focus groups.
• Identified errors, issues and completeness of requirements related to transaction monitoring.
• Analyzed customer accounts for financial fraud through in-depth research.
• Conduct extensive due diligence investigations using public and private databases in accordance with Anti-Money Laundering (AML).
• Perform the sanity check on the applications and worked with developers to review modules for compliance purposes.
• Involved in Data mapping, Data Integration and Data Validation.
• Identify the source systems and data needed bySuspicious Activity Monitoring(SAM) solution.
• Create source to target data mapping documents identifying key data elements and preparedata flow diagrams.
• Assisted with enforcing robust system change control processes for the bank’s AML transaction monitoring system.
• Responsible for working with AML Teams as well as Business Stakeholders to ensure Program strategy is aligned with process execution.
• Perform data analysis to recommend and support business process improvements.
• Worked extensively on Wireframes and Prototypes to get approvals for UX/UI of the system under development. This was done to provide end users with the look and feel before final delivery.
• Defect Trackingthrough HP ALM and timely closure and sign off on defects.
• Work with Business Users (Financial Intelligence Unit) for UAT test execution to ensure coverage of all business requirements.
• Wrote a variety of technical documentation for internal and external use such as: client user guides, manuals, documenting development, and information architecture.
• Create, edit, and maintain technical documentation for current and future applications like technical reference manuals and production control manuals.
• Developed and executed test suites and operation scenarios to detect report and track defects using Quality Center.
• Actimize Risk Case Manager (RCM) Designer expertise which includes working with Designer for developing RCM objects and migrating them from one environment to another

Confidential, Gilbert, AZ

Business Analyst/ Product Owner

Responsibilities:

• The aim of the project was to enhance the functionalities of various existing applications linked to ecommerce.
• Used Endeca search engine for Meta data identification and search refinements.
• Used Scrum Work Pro and Microsoft office software to perform required job functions.
• Product creation and supply chain groups worked together to address critical dependencies between processes like demand, supply, tolling and warehousing.
• Gathered requirements and conducted training to explain some of the Hybris features to both the business and QA users.
• Developed, documented, and executed test plans to assess the integrity and accuracy of business processes, CRM module functionality setups and modifications, enhancements, customizations, and patches.
• Constructed summary and detailed views in Salesforce.com (SFDC) for all CRM subject areas (campaign, lead, prospect, opportunity, pipeline, account, and revenue activities).
• Gave guidance for system/process workflow template development and data filtering criteria within CRM system/s.
• Created interface mock-ups, either directly or by collaboration with UX designers
• Consulted with sponsors and team members to define and articulate the business problem and product vision, developed user stories and acceptance criteria to describe success for the story.
• Ensured consistency of CRM usage conventions, compliance with best practices, and integrity of data.
• Analyzed the system for the effectiveness of the E- commerce operations.
• Identified and documented retail procedures for emerging retail chain.
• Created Physical Inventory process for retail stores, consisted of data integration and Inventory process with third party vendor.
• Created Mapping Documents, Reports Mockups and modified existing report mockups as to CMS requirements and finalized for development.
• Analyzed data and created class diagrams and ER diagrams for designing databases.
• Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives.
• Created Mock-up forms in MS word for better visualization and understanding of the software solutions.
• Develop and maintain sales reporting using in MS Excel queries, SQL in Teradata, and MS Access.
• Performed extensive data modeling to differentiate between the OLTP and Data Warehouse.
• Reported and assessed all application defects, user issues and resolution status to the higher manager using JIRA BUG tracking software.
• Identified various frequently used modules within the application as well as the peak user volume for load testing purpose.
• Developed strategies with Quality Assurance group to implement Test Cases in Test manager for User Acceptance testing (UAT).

Confidential, Houston, TX

Business Analyst/ Product Owner

Responsibilities:

• Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings with team members, also interacted with the stakeholder, developers, project manager and SME’s to facilitate JAD sessions to formulate business processes.
• Gathered requirements fromBusinessManagers, Supervisors, stakeholders, through meetings to understand needs of the system.
• Gave oversight on mass data uploads into CRM system/s. implemented new departments into Salesforce CRM platform.
• Followed new releases, patches, and system updates of CRM system/s.
• Drove user adoption of CRM systems to ensure compliance and success of the tool.
• Responsible for interfacing with the company’s CRM to both provide break-fix solutions and implement enhancements for the portfolio of CRM Applications.
• Created Use case diagrams, Activity, Sequence and Collaboration diagrams using UML methodology.
• Participated in the development and grooming of Project Backlog Stories (Requirements) with business and technology partners. Supported the product owner in maintaining the product backlog and scheduling next release.
• Worked directly with quality resources to ensure testing activities are in line with the defined businessrequirements.
• Intensively involved in project testing efforts by doing Integration Testing, Regression Testing and by helping UAT team in User Acceptance Testing.
• Analyzed and reviewed case management audit reports and data for the EMR.
• Gathering business requirements, analyzing and performing definition of user functional requirements by translating development and maintenance requirements into system specifications for the MMIS Web Portal.
• Responsible for gap analysis in changing oldMMISand Involved in testing newMMIS.