Service Technician Resume

SUMMARY

Electrical engineer with an extensive professional experience in customer service operations. Ability to learn new concepts quickly and prioritize workload.
Exceptional analytical skills combined with strong interpersonal skills utilized to effectively communicate to customers and colleagues.
Skilled at adhering to established procedures and regulations to ensure safety and best practice adherence. Seeking to establish a career in the electrical engineering industry with a reputable
Organization that values hard work and an aptitude for performing under pressure.areas of strength and expertise

SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Service Technician

Responsibilities:

Support customer service department in quote creation and approval process, complaint analysis, and relevant product resolution.
Achieve targeted performance goals to manage costs and support industry leading operational standards.
Decrease monthly expenses by extensively evaluating and troubleshooting serviceable devices.
Cross - train on multiple medical devices to become a greater asset to the company, collaborating with team of technicians and engineers to resolve repetitive medical device issues.
Constructed a replica test station for New Product Development for the Service Department; which is regulated by the FDA.

Confidential

Sales Associate

Responsibilities:

Executed merchandising strategies and ensured correct product displays.
Provided store associate training on product knowledge while promoting teamwork.