SUMMARY:

• IT consultant and Senior IT Project Manager with a width experience supporting many IT & telecommunications companies around the world. I have more than 20 years of international experience.
• My experience gave me the opportunity to handle a largeproject in IT & telecommunication industry. As an operator startup for the fix network USD 25M or BSS & OSS implementation over USD 5M.
• Professional with ability to work both independently and as a team member. Strong ability to develop competence and to share knowledge. Good analytical skills and result oriented, always persevering in achieving the team’s goals.
• Business oriented, always looking for new opportunities and ways to create more business, this is the reason

PROFESSIONAL EXPERIENCE

Confidential

Senior Project Manager & Consultant

Responsibilities:

• Plan rollout plan preparation
• Project manager BSS application as catalog and CPQ & OSS as Order management and provisioning.
• Responsible for solution delivery strategy execution for .
• Senior member of the company Strategy process implementation and Project delivery process group.
• Strategic management responsibilities as a project manager for sales activities.
• : Ericsson (Mexico City - Mexico) - Top 5 vendor and telecommunication providers Senior Customer Project Manager
• BSS upgrade for billing platform for the Iusacell and Nextel (today AT&T) over BSCS platform.
• Supported Process optimization using market best practice framework.
• Delivery OSS platform 5%.
• Developed technical proposals and estimates (RFP’s and RFI’s) in consultation with the sales team, ensuring technical and professionally accuracy a CFR (Customer fulfillment responsible).
• Coordinated solution delivery, include initial configuration, solution handover from project, disaster recovery protocols definition.
• , risk management, change management
• Resource management following people management internal process.

Confidential

Senior IT consultant & Project Manager

Responsibilities:

• Defined Helpdesk and call center support and operation over HP-OpenView platform to support ITIL operation.
• Demarcated Project delivery plan to install helpdesk and transition phases over 5 years plan.
• Prepared technical plan, software applications, professional services, maintenance and post-sales services, and define the services levels agreement (OLAs & SLAs).

Confidential

Senior Project Manager & Consultant

Responsibilities:

• Project office setup, process definition, and staff on Mineros (gold mine company).
• Implemented PMP & ITIL processes.

Confidential

Senior Project Manager

Responsibilities:

• BSS upgrade for the billing platform upgrade (USD4M) for the mobile pre-paid services.
• Drive product engineer and on field engineers meeting, product documentation.
• Awalnet ( Confidential /delta partners ), Riyadh (Saudi Arabia) Consultant Process Specialist (ITIL) & Project Manager.
• ITIL process definition for fulfillment, incident management, release management, configuration management and other for the IT group and tech-support to align IT operation with Business operation define over ETOM.
• These new processes help the product specialists and managers to control the existing & new solutions. Awalnet network technology infrastructure included a regular cable connection, WIFI & Wimax.
• Improve call center process adopting ITIL framework.

Confidential

Senior Consultant & PMO

Responsibilities:

• ajor transformation project to the BSS platform (Billing, CRM, store application, mid-ware), data migration, GIS and define a new set of services and products.
• OSS major implementation to provide a new mediation system, internal CRM, automatic provitioning to support the company operation.
• Operation & Business process to integrate the engineering and the business area using ITIL model.
• Infrastructure consultant, supported the complete network capacity review to guarantee the new services to be launched over the complete brand-new BSS & OSS solution (fix re-launch project).
• Controlled Billing migration (BSCS) for the network connectivity, system integration, data migration and new products definition.
• Defined Process definition for internal & external escalations to guarantee services stability. Upgrade Disaster recovery protocols and processes.
• Call center definition to support the new operation, provide in the new systems, services and operation.

Confidential

IT & networking Consultant

Responsibilities:

• Consulting activities and advice the company CTO for the turnkey solution for the emerging technologies practice that includes an RFID and wireless LBS systems practice.

Confidential

Pre-Sales Engineer & Project Manager

Responsibilities:

• Project Manager for the WIFI/Billing/CRM projects for a different Canadian customers (Rogers, Cogeco, Hamilton Hydro, Persona, etc).
• Product Manager for the IT & networking product portfolio as included Trilithic, Motorola Canopy, Tropos, ip-unplugged. Document the product incidents and new requirements to the vendors
• Supported the sales effort by analyzing customer requirements and providing solutions in the following products: Trilithic, cable modem network testing devices, Motorola Canopy and Tropos wireless mesh networking, Ruckus, Telco Systems, IPUnplugged for seamless and secure roaming across public and enterprise WAN/LAN.

Confidential

CTO (Chief Technical Officer)

Responsibilities:

• Technical Lead the company Kickoff launch for the long-distance services, platform setup, and the international traffic exchange and voice connectivity.

Confidential

Technical Sales & Product Manager

Responsibilities:

• Product Manager for Billing and voice solutions, a gateway vendor manufacturer.
• Developed a reseller channel for Doxum VoIP products and solutions in Latin America, USA, Canada, France and Africa increasing company revenue by $500,000 .
• Structured marketing, business strategies and new sales process design for new products and emerging markets.
• Sales and technical experience in IP Telephony and VoIP solutions; Soft-switch, Billing, VoIP software solutions, gateways (digital and analog lines) and other applications for IP telephony.