SUMMARY:

• Business/Systems Analyst, with over 8 years of extensive experience with in - depth knowledge of Business Requirement Gathering, Business Process Flow, Business Process Modeling
• User Acceptance Testing, Business Analysis, Data Analysis, Data Mapping and Data Modeling. Successfully bridged the knowledge and communication gap between
• Business and Technology channel groups in various situations. Proven ability to understand a customer’s business and use cases and know how to deepen relationships and trust to ensure retention and growth.
• Hands on experience and involvement in phases of Software Development Life Cycle such asWaterfall, Scrum, Hybrid (Scrum-Waterfall) environment and extensive knowledge on Extreme Programming, and Rational Unified Process.
• Worked closely withBusinessUsers, Product Owners, Project Managers, Technical teams, Solution Architects, Quality Assurance, Deployment, Maintenance team, DevOps team and Scrum teams through all phases of SDLC.
• Experience managing/working with both onshore and offshore teams at multiple locations.
• Experience ininformationsecurity management andgovernance-risk-compliance management.
• Proficient in Creating and Transforming Business Requirements into software requirement specification (SRS) using MS Word and Rational Requisite Pro.
• Created User Requirement Specification (URS), Functional Requirement Specification (FRS), business process flow System.
• Adept at creating page mock-ups, wireframes, and dynamic UI prototypes using MS Visio and MockupScreens. Created UML diagrams like Use Case diagrams, Sequence diagrams, and Activity diagrams using MS Visio and RationalJazz.
• Experienced in conducting Daily Scrum meeting, Planning Sessions, Backlog updates, User Stories updates
• Hands full of experience in MS Office Suite, MS Project for Project Plan, MS Visio, Rational Suite Rational Rose, Rational Requisite Pro, Rational Clear Case and Rational Clear Quest.
• Organized many Joint Application developments (JAD) and Joint Requirement Planning sessions (JRP), Interviews, workshops and requirement Elicitation sessions, sessions with end-user/clients/stakeholders and the development group.
• Experience in setup, development, deployment & implementation of enterprise applications and web components using Application Servers like Oracle AS, JBoss, Apache Tomcat, Web sphere and Web Logic.
• Experience in designing and developing web-based applications using Java/JEE, Web Services, both SOAP/WSDL and REST, MVCframework,spring, Hibernate, Struts, Oracle and SQL.
• Experience in creating interactive, analyticalBusinessIntelligence (BI) dashboards using Tableau and Excel. Proficient in SQL queries like Joins, Subqueries, and Aggregate functions to ensure Integrity between DB and UI.
• Strong experience working inSpringframework-SpringBoot, MVC, IOC/AOP, Spring Transaction, Spring JMS, Spring Web Services,SpringDAO,SpringIntegration with Hibernate and JPA.
• Experience in implementing Ecommerce platforms like Web Commerce andATGfor online store integration, mobile functionality as well as offline/customer-service integration.
• Collaborated with the ETL developer to create Source to stage and Stage to Target Data mapping documents indicating the source tables, columns, data types, transformations required andbusinessrules to be applied.
• Exhaustive knowledge of implementing Data warehousing, Data Migration, Schemas, Data Marts and OLAP Operations such as Roll-Up, Drill-Down, Slice, Dice, and Pivot. Strong knowledge of Data-Governance Processes.Collaborated in User Acceptance testing (UAT), and Functional (Black Box).
• In-depth knowledge of Test Driven Development (TDD), Behavior Driven Development (BDD), and Acceptance Test Driven Development (ATDD).
• Working experience onDataMapping, PhysicalDataModelling, establishingDataDictionary for Wealth & Asset Management.
• Collaborated with the Quality Assurance team in all phases of Software testing Lifecycle (STLC) for project success.
• Exposure to Project Management concepts and academic experience in Scheduling, Creating Scope Statements, Traceability Matrix, RACI Chart.
• Extensive knowledge of Service Oriented Architecture (SOA), 3-tier and n-tier architecturesystems. Extensible Markup Language (XML), JavaScript Object Notation (JSON) and Asynchronous JavaScript and XML (AJAX).
• Adept at the technical documentation of web service Application Programming Interfaces (APIs) such as Representational state transfer (REST), and Simple Object Access Protocol (SOAP) using Swagger.
• Worked with theBusinessIntelligence (BI) team in creating custom reports and dashboards for data visualization using Tableau.
• Experience with Oracle SQL and Toad,TeradataDW andTeradataSQL Assistant.
• Solid understanding of Reference Data services using Wget, Java\JSON, .NET\SOAP and ETL process methods.
• Knowledge in the ETL (Extract, Transform and Load) ofdatainto adataware house/date mart andBusinessIntelligence (BI) tools likeBusinessObjects Modules (Reporter, Supervisor, Designer, and Web Intelligence).
• Proactive with excellent interpersonal and communication skills, experienced in working with different personalities, and with developing positive and cooperative working environments.
• Strong problem-solving, team-building, leadership, critical thinking, business acumen, strategic thinking, presentation, negotiation skills and adept at creating, editing, and coordinating extensive communication networks.

TECHNICAL SKILLS:

Process Methodologies: RUP Rational Unified Process, Waterfall, SAFe, Agile, Scrum, Six Sigma, CMMI, BPM, Smarter Process

Object - Oriented: Rational Rose, VISIO, Irise Studio

O ther Tools: Appdynamics, SOAP-UI, Crystal Reports, TOAD, SPLUNK

Process Modelling Tools: MS Visio, Mockup Screens, Draw.io, Lucid Chart, IBMRationalJAZZDesign Manager,UML Unified Modeling Language

Quality Management: JIRA, Mercury Quality Center, Track Wise, VersionOne, RTC, HP ALM R eporting: SSRS, Cognos, MSAccess, Irise Manager

Project Management: MS Office Suite, MS SharePoint, MS Project, MS FrontPage

Change Management: Bugzilla, Clear Quest, SharePoint, Rational Clear Case

Configuration Management: PVCS, CVS, Clear Case, SharePoint

Testing: SIT, UAT, Unit test, Rational Robot, Rational Test Director, Win Runner, Load Runner and Manual Testing, Cucumber, Jenkins v2.4

Defect Tracking Tools: HP Quality Centre, Atlassian JIRA,RationalClearQuest, IBMRationalJAZZQuality Manager, HP Quick Test Professional, Selenium, Service Now

Requirements Tools: UML, Enterprise Architect, IBMRationalRose,RationalRequite Pro/(Dynamic Object Oriented RequirementsSystem) DOORS, IBMRationalJAZZ Requirement Manager, Irise Manager

Web Languages: PowerBuilder, CSS, HTML, XML

Languages: C, C++, Java, Visual Basic, J2EE, JSON, Python, .NET

Databases: Oracle (9i), MS SQL Server, MS Access, ETL Informatica, SSIS, SSAS, OLTP, OLAP, Teradata, Erwin, PL/SQL

Office Tools: MS Word, PowerPoint, Project, Outlook, Advanced Microsoft Excel ( including Pivot Tables, Vlook Up,Macros)

Business Intelligence Tools: Tableau, Cognos

PROFESSIONAL EXPERIENCE:

Confidential, Allentown, PA

Business Systems Analyst

Responsibilities:

• Linked business processes to organizational objectives, performed critical path analysis and identified opportunities for business process improvement.
• CreatedWBSand Project Plan for Program Manager and led meetings with stakeholders from Technology, Security and Architecture.
• Involved throughout the System Development Life Cycle (SDLC) and performed a primary liaison between thebusinessand the technical areas.
• Assisted Project Manager in creating Project deliverables, KPI's, milestones, resource estimation and work breakdown structure using MS Project.
• Collaborated with relevant management members to fully document current user requirements and oversee userinterfaceof new system implementation.
• Ensured an effective implementation of Agile/Scrumprocesses by providing coaching and training at the team, department, and company levels to maximize its benefits and adoptions.
• Identified and mapped stakeholders to RACI (Responsible, Accountable, Consulted, and Informed) matrix to ensure smoother change process and to clarify roles and responsibilities in the cross-functional project environment.
• Facilitated daily stand-ups, sprint planning, release planning, sprint review sessions, sprintretrospectives,backloggrooming and other project planning and issue-resolution meetings.
• Created business process workflow diagrams (Activity diagrams) for the GAP as-is and to-be process in Visio, Rational Rose.
• Documenteduserstoriesfor new requirements and modifications, conducted JAD sessions for requirements elicitation.
• Created Business Use-Case Model and Business use Case specifications after accessing the status and scope of the project and understanding the business processes.
• Produced functional specifications and led weekly JAD meetings with development consultants and business units to discuss outstanding technical issues and deadlines
• Validated the requirements & user stories inJIRAand ensured its traceability in various applications likeJIRA, Google Docs, session recordings.
• PreparedBusinessRequirement Documents (BRD) as well as high-level project plans and used Rational RequisitePro to manage, analyze, and convertbusinessrequirements into functional specifications.
• Documented and created Functional Requirement Document (FRD), System Requirement Specification (SRS), and data mapping documents for XML.
• Analyzed the development of project outcomes using Gantt charts andWBSto estimate cost and budget packages during the different phases of a project.
• Also gathered requirement for Treasury Management products(Payment Manager,ACH,Wires, Lock Box, Tax payment, Liquidity Management).
• Used Invasion in enhancing the user experience; worked closely with the technical and programming team to prepare Screen Mockups, User Interface designs using wireframe prototype for this Ecommerce mobile/web redesign.
• Developed, tracked and maintained all project management artefacts includingWBS, schedules, budget, deadlines, changerequests, issue logs, and risks.
• Managed all the requirements (Business and Application use cases) in RequisitePro, making requirements available to all team members and to maintain traceability between requirements, design, and UAT test cases.
• Designed and AdministeredTeradataScripts, Tables, Indices and Database Objects.
• Perform Data mapping between sourcesystemsto Targetsystems, logical data modeling, create class diagrams and ER diagrams.
• Used JIRA for user story management, issue tracking, and requirement traceability. Co-ordinated with the team to document plans and product knowledge in Confluence. Analyzed the teams Sprint Burn-Up and Burn-Down Chart, and assisted Scrum Master in calculating their velocity to track progress and prepared the status reports.
• Engaged closely with Developers and Quality Assurance Analysts to ensure theuserstoriesand design documents are completely understood.
• Used Definition of Done (DoD) as a checklist to verify whether all necessary value-added activities were completed, after a feature or sprint is done.
• Created service catalog based on ITIL Service Level Management infrastructure utilizing SharePoint (SOA).
• Developed a number ofmacrosto boost team efficiency and improvefinancialmodels
• Use SharePoint to maintain project status, tasks and project documentations. Create new bugs and track status of bug using ALM. Execute test cases and document the result using ALM.
• Performed data analytics inPython, SQL and Excel to derive key metrics.
• Worked with the Development Team to create Source to stage and Stage to Target Data mapping documents indicating the source tables, columns, data types, transformations required andbusinessrules to be applied.
• Developed Tableau dashboards incorporating Waterfall charts, Bubble charts, Heat Maps, and Histograms for portfolio managers viewing their investments in the front office and senior management viewing risk exposures.
• Tested the Hadoop data lake using Data Manipulation Language (DML) statements in SQL to ensure data has been stored correctly. Also used subqueries to improve the performance tuning of the new datasystem.
• Created technical documentation for REST APIs using Swagger. Tested request and response, source and targets for web services using Swagger. Good understanding of WSDL and service level agreements (SLAs).Analyzed user requirements, attended Change Request meetings to document changes and implemented procedures to test changes using the Rational ClearQuest.
• Wrote Insert and Updated SQLs in Teradata Scripts and validated the load process into the target tables. Performed application level DBA activities creating tables, indexes and monitored and tuned Teradata BETQ scripts using Teradata Visual Explain utility.
• Created the backlog, wrote, prioritized and groomed user stories with the agile development team. Led Sprint and release planning for Agile and Dev Ops team.
• Ability to write complex SQL queries, script, stored procedures, creating triggers and indexes to improve database performance in SQL servers.
• Implemented ITIL process for IT governance, IT support and data center management. Implemented Project management processes and guidelines for the enterprise.
• Developed ETL interfaces to load data from data marts to MAS application (SQL Server database).
• Interacted closely with QA team in different phases of testing such as System testing, Functional testing, Regression testing and Integration testing for Quality Analysis using Quality Center and resolving the issue assigned on JIRA.
• Supported the QA team by assisting with automated testing sessions using WinRunner and logging and maintaining the results via a traceability matrix.
• Updated the issues log with all issues identified during UAT and created defect tickets in ClearQuest for all defects and enhancements identified during UAT.
• Weekly meetings with theProgram Management Office (PMO)take place to identify action items and due dates of deliverables.

Environment: Waterfall-Scrum Hybrid, MS Office 2016, JIRA v6.4, Confluence v5.9, RedHat JBoss BPM Suite, MS Visio, Hadoop, Hortonworks Data Platform (HDP) v2.5, Apache Sqoop v1.4.6, Flume v1.5.2, Kafka v0.10, HBase v1.1.2, HDFS, Tableau v9.3, REST API, .NET, HP QC 12.55, Bootstrap v3.3.4, HTML5, CSS3, Web Services, TeradataSQL Assistant, Rational Requisite Pro, Rational ClearCase, SharePoint, Rational ClearQuest, Jenkins v2.4, Microsoft Visio, JIRA, ETLInformatica, data warehousing, JSON, XML, Java, Spring.

Confidential, Fort Washington, PA

Business Systems Analyst

Responsibilities:

• Assured all artifacts/signoffs were in compliance with corporate policies and guidelines and archived.
• Applied RUP methodology and conducted brainstorming sessions to understand the client specifications and requirements.
• Identified and analyzed issues and risks, and recommended solutions to minimize impacts by risk tracking
• Prepared RFP for new projects as per client requirements.
• Responsible for requirements generation and analysis using Requisite Pro.
• Conducted individual and group (JAD) sessions with business and technical units.
• Created user stories with use cases inJIRAto have enhanced traceability and visibility to the entire team.
• Prepared Business requirement document (BRD) and Functional Specification (FRD).
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams using UML.
• Provided a high level of data analysis and insights using Business Intelligence tools such as Cognos & Business Objects.
• Contracting with and managing a single vendor for the design and implementation of the Enterprise Data Warehouse.
• Participated in Product Backlog Grooming, Daily Scrum meetings, Sprint Planning, and Sprint Review. Analyzed the Sprint Burn-down Charts to monitor the completion of work within time-boxes.
• Conducted GAP analysis, User Acceptance Testing(UAT), SWOT analysis, Cost-Benefit analysis, ROI analysis.
• Routinely create new templates and models in excel with use of VBAmacrosdesigned to assist in various modeling and analysis tasks.
• Part of development team in developing an application using Model-View-View-Model (MVVM) layered architecture pattern using .net4.5 frameworks.
• Assisted the development team in identifying source and target data elements in the database.
• Interacted with work stream's Business and IT Restatement managers ensuring production support requirements were being met and evenly enforced across all projects with company wide initiative.
• Effectively worked inInformaticaversion-based environment and used deploymentgroups to migrate the objects.
• Use Microsoft Project to manage resources and create a project work breakdown structure (WBS).
• Handled regular modifications, change management, and Traceability Matrix.
• Created various types of reports/sub reports and drilldown like standard and cross tab - reports with bar chart, pie chartand line chart-graph representation reports using Tableau for easy comparison and decision making.
• Designed and maintained team's reporting infrastructure using Tableau, Oracle Business Intelligence, SQL Server and Power Query.
• Used SSRS, Power Pivot, and SSAS to develop and implement multiple data analyses. Implemented data collectionsystemsand other strategies that optimized statistical efficiency and quality. Designed BI solutions using SSIS.
• Developed SQL stored procedures to extract data for reports rendered in SSRS 2008 R2, or for ad-hoc querying purposes. Supported analysis of data through traditional ROLAP, and operational data store environments.Performed extensivedatamodelling to differentiate between the OLTP and Data Warehouse datamodels.
• Ensured seamless operations by creatingAppDynamicsdashboards to monitor CPU usage, memory consumption, and conducting GC analysis.
• Developed data accuracy and validation reports for several clients (UsedInformaticaand Oracle Toad).
• Involved in scheduling the session's tasks comprising of different mappings in order to load data into different databases.
• Develop project schedules, timelines, status, system schematics and process workflows.
• Involved in BI reports development efforts by working closely with Micro strategy,Teradata, and ETL teams.
• Performed UAT testing for various reports created from the data marts.
• Involved in Defect tracking using Rational Tools.
• Creation of test plans and testing strategies, ensuring Data masking, Data validation, making simple SQL queries.
• Participating in testing events facilitated by the SI and Program Management Office (PMO).
• Responsible for the cleansing of data to ensure data integrity andbusinesslogic are transferred during data mining.
• Analyzed highly complex and massive data sets by and performed ad-hoc analysis and data manipulation.
• Responsible for interpreting data and analyzing results using statistical techniques, identifying patterns and trends in data sets and reporting the results back to the senior management of the various lines ofbusiness(LoB).Worked closely with enterprise datagovernance, data stewards, data analysts, data architects, model owners and business SMEs to meet data certification scope.
• Developed the design specification, testing information (use cases), installation instructions, and use documentation which provided end-to-end IT Service Management(ITSM) based on ITIL Developed wireframes and mock ups using Adobe Dreamweaver.
• Assisted the testing team in writing test cases, logging defects and creating an error repository to support them in testing, tracking defects and systematically manage defects. Assisted the team during continuous integration
• Assisted the development team in the technical documentation of requests and responses from web service APIs.
• Gained Formal acceptance of the Project in the Project Closing Phase.

Environment: Rational Unified Process (RUP), SOA, Rational Suite (RequisitePro, ClearQuest, ClearCase), JavaScript, MS Visio, MS Project, Python, J2EE, .NETFramework 4.5, Oracle 11g, XML, Java, jScript/jQuery, API, Web Methods, SOAP, WSDL, appdynamics, Wealth Management, Portfolio Management, Cloud, Jenkins v2.4, MS SQL Server, Rational Rose, MS Access, iRise, Business Objects, Tableau v 8.2.10, Power Query, Jira

Confidential

Business Systems Analyst

Responsibilities:

• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Coordinate the activities of subordinates in the Interface Team and organize weekly status Meetings.
• Worked in collaboration with information technology shared services (ITSS) and project management (PMO) teams.
• Facilitated JAD sessions with the clients and assessed the facts of the discussion to not only gain an understanding of the issues but to drive to a solution for Data Retention.
• Responsible for writing detailed descriptions of user needs, program functions, and steps required for developing or modifying software programs using Rational Rose (UML).
• Actively interacted with different business groups to perform the Gap analysis to identify the deficiencies in the system by comparing the actual objectives with the system objectives desired.
• Documented existing applications with the creation of UML sequence diagram and class diagram to document.
• Involved in development & documentation of Software Requirements Specification (SRS) using Borland Caliber RM.
• Deeply understood and documented process flows for Credit applications in compliance with PCI-DSS to ensure deletion of cardholder data after the retention period.
• Ensured data retention period falls under Escheatment Process of SEC (Securities Exchange Commission), FinCen (Financial Crime Enforcement Network), and OCC (Office of the Comptroller of the Currency).
• Project coordinated the new StateRecordsCenter software implementation.
• Perform analysis ofrecordsto develop and implementrecordsmanagementprograms and procedures
• Performed data and admin duties for the new Secretary of StateRecordsCenter software.
• Provide assistance to directorates onrecordsmanagementprogram to ensure that all offices are adhering to applicable laws and regulations as well as standards, procedures and guidelines from the National Archives andRecordsAdministration.
• Wrote PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.
• Created and managed Project Templates, Use Case Project Templates, Requirement Types and Traceability Relationships in Requisite Pro.
• Prepared Use cases and activity diagrams for a source system using Enterprise Architecture (EA) tool.
• Used MS Visio to design the process flow for data deletion utility for cardholder data which exceeds the data retention period.
• Used BEA (BPM Tool) to map Process flows and migrated Visio Process flows into BEA Tool.
• UsedInformaticaand Data Stage for extracting, cleansing, transforming, integrating and loading data into data warehouse database.
• Detected and documented the defects using Mercury Quality Center.
• Use of data transformation tools such as DTS, SSIS, Informatica or Data Stage.
• Jointly worked with Security Analyst in creating Incident Response Plan.
• Developed test plans in conjunction with team leads and business personnel and performed unit, integration, regression testing.
• Execute test scripts, coordinated & conducted UAT testing.
• Worked with the Project Manager in documenting the Project Progress to ensure deliverables.
• Assisted the Project Manager in setting realistic project expectations and evaluating the impact of changes.

Environment: Mercury Quality Center, SSIS, Informatica, SDLC, Oracle, MS Office, MS Project, MS Visio, TeradataSQL Assistant, Oracle, Rational Unified Process (RUP), Rational Suite (RequisitePro, Clear Quest, ClearPro), Windows XP, Java, .NETFramework 4.5, Jira, Toad, Socket Programming

Confidential, Conshohocken, PA

Business Systems Analyst

Responsibilities:

• Followed Agile Iterative development approach and was involved in all iterations of the development lifecycle and risk management.
• Defined program and project goals, objectives, products, services, constraints, assumptions, risks and facilitated processes by working with the project team, sponsor, and stakeholders to baseline the scope of the work and enable development of the plan.
• Designed the business requirement collection approach based on the project scope and SDLC methodology.
• Extensively worked with Project Manager to determine the current best practices for requirement gathering.
• Facilitated JAD sessions to analyze and prioritize competing for business needs.
• Interacted with Subject Matter Experts (SME's) and stakeholders to get a better understanding of client business processes and gather business requirements.
• Analyzed business requirements and segregated them into high level and low-level use cases, activity diagrams, and sequence diagrams using Rational Rose according to UML methodology.
• Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures and create a Business Requirement Document (BRD).
• Wrote clear, concise detailed system requirements specification (SRS) documents and user documentation in accordance to guidelines and standards of a level where developers can interpret, design and develop the application with minimum guidance.
• Managed a pipeline of 'change process requests' by prioritizing requests, researching/developing solutions, and communicating change.
• Project Representative on the Database Reconciliation Tools Task Force to work on Feature Usage Tracking.
• Set up Demand deposit accounts automatically to adjust to interest rates when rate changes occur in money market accounts like mortgage accounts, bond accounts.
• Analyzed the strategies of Risk management, Mortgage, Fixed Income and Derivatives in the investment division and conducted Portfolio Performance measurement: return, calculation, and attribution.
• Analyzed problem incidents, debug SQL and implement fixes.
• Used SQL to Work on developing complex data extracts, database applications, and ad-hoc queries as requested by internal and external customers.
• Research and address compliance and risk findings for the department. Collaborate with auditors to determine high-risk processes and applications and develop controls to decrease business risk.
• Assisted in creating the Work Breakdown Structure (WBS) based on the information the project manager provided & involved in creating the Project Management Plan using MS Project.
• Develop process maps and procedures. Document risks and controls for process and IT assets.
• Involved in reporting the schedule and the plan of the project using Business Intelligence.
• Used HP Quality Center to log all the test scripts and test casesand generated the reports on a daily basis.
• Examined, analyzed and modeled test plans, test scripts, test procedures and use case scenarios based on RUP methodology.
• Used Test Director to coordinate and manage the master test plan, test scripts, testing resources, pass vs. fail cases and the entire testing process.

Environment: Agile, UML, Requisite Pro, Rational Rose, Clear Quest, SQL, Windows XP, MS Office Suite (Word, Excel, Access, PowerPoint, Outlook), PL/SQL, Oracle, Enterprise Data Warehouse, Ms visio, SharePoint, HP Quality Center, Java

Confidential

Business Analyst

Responsibilities:

• Identified As-is and To-be process maps as part of Gap Analysis for new functionality requirements, and thereafter prioritized them in order to align them with the project roadmap.
• Write descriptions of steps taken to configure systems consistent withITILand SDLC methodologies.
• Conducted JAD sessions with supply chain management and development team to brainstorm Point of Sale (POS) and Inventory and Order Management System (IOMS).
• Documented and analyzed the business process for receiving and processing customer sales based on "Opportunity to Order" and covers business-to-business (B2B) and business-to-consumer (B2C) sales.
• Made sure that the implemented (POS) point of sale system aligns with the objective of the company.
• Interacted with project managers and process analysts to understand thebusinessprocesses.
• Custom tools upgrade client had created marketing, merchandising product tools to support their custom web application which needed to be re-architected to work with ATGs eCommerce suite.
• Analyzed and interpreted trends in customer perception, preferences, and behaviors across the e-Commerce/website channel through full shopping cart life cycle and conversion funnels using Google Analytics.
• Prepared user training manual for merchandising team on managing commerce assets throughATGBCC (BusinessControl Centre).
• Using OracleATGCommerce Suite, created Functional Specifications for different Ecommerce Modules - User Access Management, Shopping Cart Management, Online Payments, User Account Management.
• Extensive use of Adobe Web Analyst/Omniture Site-Catalyst for website analysis.
• Responsible for analysis of overall SEO efforts including keywords, page ranking, technical SEO, and content optimization.
• Main point of contact and liaison betweenPMOand Operations, Executive Committee, Customer Service, Legal, and Marketing.
• Creation of business and functional requirement documents and use cases supporting them with wireframes and other visual documentation as required.
• Worked with swim lane diagram and helping design team to see visual element used in process flow diagrams, or flowcharts, that visually distinguish job sharing and other responsibilities for the business process.
• Served as a Scrum master and conducted sprint planning, review, and retrospective meeting.
• As a scrum master, I was a key player in taking vital decisions during the sprint meetings.
• Decompose high-level concepts and requests into Epics and User Stories that are consumed by agile teams across multiple parts of the organization that directly lead to on-time deployments through agile release planning efforts.
• Anticipate communication andnetworkingproblems and implements preventive measures.
• Accountable for creating, maintaining and ensuring User stories to have coverage on business values, story points, and acceptance criteria.
• Collaborated with Product Owners to write up and prioritize customer centric documents like User Stories for Product Backlogs.
• Prepared and documented Sprint Backlogs to identify and monitor the activities performed in the time boxes.
• Rebuild customer review system and integrate the payment methods to improve customers' experience by shortening the payment process.
• Involved in development and testing of POS Point of sale systems and applications for Payment Card Industry (PCI) Compliance initiative.
• Developed task flows and wireframes for an upgrade to a system used by underwriters to manage excess policies.
• Used Invasion in enhancing the user experience; worked closely with the technical and programming team to prepare Screen Mockups, User Interface designs using wireframe prototype for this Ecommerce mobile/web redesign.
• Participated in Daily Standup Scrum meetings and worked with the team in resolving issues that could potentially cause delays in the sprint completion.
• Created various current state and future state models for use within the organization as a base to build scenarios and conduct feasibility studies with web based services using x-paths for web services, WSDL Configuration,XML, HTML
• Provided analytical support and recommendations on stocking strategies and inventory placement.
• Assisted in creation of Standards and Guidelines for Risk Data ManagementGovernance.
• Managing onboardings and offboardings through Confidential 's SharepointGovernancePortal website.
• Worked directly with the business units to facilitate Information Technology (IT) risk assessment and riskgovernanceprocesses, and work with stakeholders throughout the enterprise on identifying acceptable levels of residual risk.
• Developed process flows and procedures for purchasing and forecasting functions.
• Worked with B2B e-commerce with advance online selling, merchandising, personalization and targeting capabilities.
• Developed digital strategy plans for B2B clients following the Digital Analytics skills.
• Analyzed and managed Supply Chain reports, dashboards and performance metrics.
• Wrote copy for the digital team site and encouraged user adoption of the site.Created Burn-down Charts to monitor the completion of work within the time-boxes.
• Optimized and deliver content for mobile devices for B2B and B2C models.
• Participated in the testing of B2B and B2C websites, including creating test plans and test cases, executing test cases(including regression and ad-hoc testing), and defect management.
• Monitor system performance and health through use of Sitescope, Altiris, Zenoss, andAppDynamics
• Create and review test plans and test case for UAT sessions, as well as conducting UAT sessions.
• Manage, schedule, track, and publish views, dashboards and stories to production server after performing valida-tions in Test and QA environments.
• ImplementingITILprocess- Incident, Change and Release Management process.
• Set up and manage Tableau server in creating new projects folders, creating groups, adding users to the groups, assigning permissions, and reports migration.

Environment: Scrum, Adobe web, JIRA, UML, .NETFramework 4.5, MS Word, Rational RequisitePro, Rational Clear Quest, Quality Center, AppDynamics, OracleATG11.2, TeradataSQL Assistant, MS Visio, Tableau, SharePoint, XML, JSON, HTML, Adobe acrobat, Java