SUMMARY

• Around 8 years of Professional experience as a Business Analyst in deployment of Web - based and Client-Server applications, with extensive experience in business process design, streamlining and gathering requirements in fields as diverse as IT, Business, Banking, Finance and Insurance.
• Experience in Business/Data Analysis, Business Requirement Gathering, Business Process Flow, Business Process Modeling, Data warehousing, Data Mapping and Financial Analysis
• Proficient in Software Development Life Cycle (SDLC) methodologies like Waterfall and Agile.
• Experience in various phase of SDLC like Requirement Analysis, Systems analysis, Systems design, Development, Testing and Deployment.
• Experience in content management services like Adobe Experience manager AEM, and Web Experience Manager WEM
• Experience in using AEM tool for better management, documentation and delivery.
• Well versed in Adobe Acrobat, Adobe Photoshop, IBM Web sphere, CMS, WCM, Adobe CQ5/AEM, WEM and Confluence.
• Expertise in conducting Rapid Application Development (RAD), Joint Requirement Planning (JRP) and Joint Application Development JAD sessions, interviews, workshops and requirement gathering sessions with business users, stakeholders and development team.
• Actively Participated in implementing Request for Proposals, Business Requirement Documents (BRD), product presentations, and requirements gathering with users (User Interface) through functional specification Documents (FSD), process mapping, process flow generation, video conferencing.
• Work experience reviewing and testing of data & mappings between various legacy systems and relational databases
• Excellent technical documentation skills in preparing Business requirements document (BRD), Use Case Document, Functional Requirement Document (FRD), Software Requirements Specification (SRS), Workflows and Analysis Papers.
• Experience of working as Testing lead and involved in planning, monitoring all testing activities, collaboration with stake holders, devising test objectives and strategies, quality assurance (including User Acceptance Test(UAT) plans, System Integration Testing(SIT) & Production Acceptance Testing (PAT)), implementation, technical writing (handbooks, manuals), workflow and document management.
• Conducted Data Analysis in inspecting, cleaning, transforming, and modeling data satisfying data requirements.
• Possess good technical and business acumen, problem solving skills, and dedication to efficiency and accountability. Results and solutions-driven with demonstrated excellence in professional ethics, organizational, interpersonal and communication skills.
• Experience in creating and managing project templates, use case templates, Test Case templates and Requirement Traceability Matrix (RTM)
• Skilled in Object Oriented Analysis and Design with experience in creating Use Cases, Class Diagrams, Activity Diagrams, Object Diagrams, State Diagrams, Sequence Diagrams, Unified Modeling Language (UML) using MS Visio and Rational Rose.
• Created analytics reporting using SQL stored procedures and Ad-hoc SQL queries.
• Experience in interaction with different stakeholders like Project Manager, Business Analysts, Security Analysts, Developers, client's/end users.
• Excellent knowledge in Oracle Business Flows (Procure to Pay and Order to Cash), Solution design and Business Process Mapping.
• Coordinated between QA team, conducted User Acceptance Testing (UAT), and documenting Test Cases.
• Strong ability to multi-task and handle multiple projects/work simultaneously and coordinate and communicate across multiple teams.
• Experience on working with tools like Quality Center and JIRA, MS Office suite, Mockups, MS Office, MS Project, MS Visio, SharePoint, SQL, HTML, CSS, and Agile Scrum
• Strong Communication and Presentation Skills substantiated in past assignments with developers, project managers, subject-matter experts, stakeholders, system implementers, and application end-users.

TECHINICAL SKILLS

Methods: Waterfall, SDLC, Agile, ITIL, JIRA, Project Management, Program Management, Business Analysis, Microsoft Project, MS PowerPoint, Visio, Git, SharePoint and Visual Basic, VB.Net, Advanced MS Excel

Web development & design: HTML5, CSS3, Javascript, Adobe Suite, Adobe Photoshop, Adobe Illustrator, UI/UX consultation, Sketch, Mobile Responsiveness, Adobe Target

Content Management System (CMS) Tool: Team Site version 6, 7, 8, Adobe CQ5 (AEM)

Software Languages & Technologies: C/C++, R, Python

Business Intelligence: SPSS, SAS, Tableau, QlikView

Web & Digital Analytics: Google Analytics, Adobe Analytics

Database Systems: MySQL, MS SQL Server, MS Access

Other: A/B Testing, QA & Software Testing

PROFESSIONAL EXPERIENCE

Confidential, Des Moines, IA

Sr Business Analyst

Responsibilities:

• Gather requirements for creation of website home page, internal pages, header, footer and landing campaign pages using Adobe Experience Manager (AEM) and document them as JIRA stories.
• Worked with cross functional teams like User Experience UX, Design, AEM authoring, marketing operations, digital experience and AEM Analytics to gather end to end process and data flow
• Within WCM/ Digital Asset domains performed business analysis, technical specification writing, design and development for various clients on several enterprise CMS and Portal frameworks.
• Create Business Requirements Documents including High level Requirements, Details level requirements and Business Rules documents for CMS.
• Used Adobe Experience Manager AEM and Web Experience Manager WEM for content changes.
• Write and maintain a Web Content Management System (CMS) User Guide; a website documenting a customized implementation of Adobe Experience Manager (AEM).
• Actively participated in requirements gathering & facilitation, architecture, proof of concept development, testing (designing A/B and multivariate testing scenarios), and deployment on Drupal Content Management System.
• Conducted meetings/interviews and JAD sessions with Stakeholders, Business Users, SMEs, Business Analysts Development team and to collect business requirements.
• Actively participated with the team for a variety of tasks concerning the implementation of the Adobe Experience Manager (AEM) Digital Asset Management (DAM) module and other marketing technology solutions.
• Participate in JAD sessions with the reporting team to determine requirements for data that will be sent from AEM to reporting environment to meet the business reporting needs.
• Create functional specifications for the data files that will be sent from AEM to reporting environment team, based on the data models created by the architectural and reporting environment teams. This involves working closely with the architectural team to understand the data model and make suggestions for changes or improvements as needed.
• Worked with various functional and technical teams in gathering requirements for CMS, Portals, WCM, Mobile, Marketing and Analytics.
• Participate in UAT status /bug reporting meetings with the business UAT team and triage reported bugs in the UAT environment.
• Involved in technical project management, road mapping, documentation, website design site development, deployment monitoring, and operational support.
• Performed gap analysis of the new AEM Approach vs existing Portal Approach.
• Designed Business Requirements for applications using Content management (Adobe-AEM).
• Participated in Proposal writing, Business Process Modeling, RFP response, and Agile Project support for AEM Drupal and Site core projects.

Environment: JAD, HP Quality Center, JIRA, AEM, CMS, .NET, Linux, Agile methodology, Waterfall / Structured Systems Analysis and Design Method (SSADM) Microsoft Office Suite, Microsoft Project, SharePoint, and Web services, ETL testing, SQL, Flat Files.

Confidential, Charlotte, NC

Business Analyst

Responsibilities:

• Gathered requirements from governance stakeholders and built new taxonomy structure in AEM DAM.
• Distilled requirements into Functional and Non-Functional, and created documents such as BRDs, FRDs and SRS.
• Created keywords with advertising team for products with the highest conversion potential.
• Create functional specifications for the data files that will be sent from AEM to report environment
• Identified defects by reviewing code and AEM content changes in multiple environments
• Worked closely with business users to understand content reporting needs and translated in terms of current AEM configuration
• Analyzed the business requirements and functional specifications of the AEM along with the actual business use-cases to recommend best practice and system level configurations.
• Facilitated requirement gathering sessions, helped business to understand what can be accomplished quickly out of the box on AEM when compared to customizations.
• Interacted with the AEM Product Owner consult with the various web teams to facilitate migration from legacy content management systems to the AEM platform.
• Conducted JAD sessions with Management, SME, Vendors and other Stakeholders for open, pending and critical issues.
• Coordinate with Cox development team and Adobe developers to handle AEM issues and defects
• Participated in Daily Scrum Meetings as well as other Scrum ceremonies like Sprint Planning and Sprint Review Meeting.
• Worked on Functional and Integration testing for all components including but not limited to RIS, Filenet, MyLink, Message center, CMS tool.
• Closely worked with the design teams in understanding the UI and UX aspects that Business requested and how it transforms to AEM component designs.
• Managed digital properties using Adobe Experience Manager (AEM) and its tools including AEM Sites, AEM Assets and AEM Forms.
• Built strong relationships with clients as well as internal and external resources and managed all phases of campaign development from concept through to reporting.
• Developed Test Plan, Test Cases and Test Scenarios to be used in testing based on business requirements and technical specifications.
• Assigned problems to appropriate software development team and tracked resolution.
• Extracted, compiled and tracked data, and analyzed data to generate reports.
• Leveraged analytical tools to develop efficient system operations. Documented enhancements for data cleansing/data quality. Performed Data Mapping from Source to Target.

Environment: AEM, Adobe Dreamweaver, Tableau, Business Objects, SQL, MS Visio, MS Project, DB2, MS Word, MS Excel, MS Power Point, MS SQL Server, UNIX, MS Access, MS Outlook, MS SharePoint, MS Visio, HP Quality Center, WebEx, Rup UML.

Confidential, NYC, NY

Business Analyst

Responsibilities:

• Gathered requirements from various end users and analyzed, evaluated, and implemented these requirements into appropriate Business and Technical solutions.
• Utilizing Sprint retrospective Meetings to understand the impediments and improve the productivity of the team.
• Participated in JAD sessions with the reporting team to determine requirements for data that will be sent from AEM to report environment to meet the business reporting needs.
• Interacted with the project manager specifically in requirements gathering methodology and creating AEM functional specifications.
• Used MS-Visio to document current work flows, manual processes and end-to-end processing of system interactions
• Participated in Scrum and Sprint Planning meetings, ensured successful and timely project implementation.
• Interacted with the Scrum Master, Product Manager, Agile coach and development teams throughout planning, design, development, testing, and implementation of feature product releases.
• Conducted workflow, process diagram and gap analysis to derive requirements for existing systems enhancements
• Followed Agile/Scrum Software Development Life Cycle methodology for project execution.
• Project tracking and ensuring timely delivery of functionalities including documentation and proper approvals.
• Performed Data Analysis of existing data through SQL and MS Access.
• Executed SQL queries, to retrieve data from different databases, for data validation & analysis, researching underlying data errors, and generating reports.
• Created the Data Mapping Document, for defining data flow between data source and target, along with business rules
• Wrote extensive SQL scripts for validating the data generated by the UATs.
• Working extensively in JIRA to upload Requirements, Test plans, Test Steps, Log defects and to follow up to fix.
• Conducted Regression Test on the system to make sure that the existing Dashboard reports are working fine.
• Created Requirements Traceability Matrix (RTM) to track requirements and testing activities, as well as maintained forward and backward traceability throughout the testing and development lifecycle.
• Conducted User Acceptance Testing (UAT).

Environment: Agile, JIRA, Microsoft Office(MS Word, MS Excel, MS SQL, MS PowerPoint, MS Visio, MS Access), XML, Java, Oracle, SQL, Quality Center.

Confidential - Boston, MA

Business Analyst

Responsibilities:

• Gathered and analyzed Business Requirements from requirement sessions and created User stories, Acceptance Criteria as per agile methodology Life Cycle.
• Provided Mockups as additional support documents to User stories as Functional understanding document for the IT Development team.
• In Agile Environment, interacted on a daily basis with the project manager and development team to translate the business requirements to technical requirements.
• Performed and conducted SWOT Analysis on the project including the key project members in the discussion for analysis.
• Using Requirement Traceability Matrix (RTM) tracked and maintained Stakeholder requested enhancements and changes
• Involved in JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Identified Roadblocks to mitigate project risks to complete the project and created process improvement plan.
• Created UML diagrams such as use case diagrams, activity diagrams and Sequence diagrams.
• Performed GAP Analysis on a regular basis with the project manager and development team to identify the gaps in requirements and resolve the gaps during different stages of the life cycle.
• Worked with Business Banking Teams and Wealth Management Business Teams for Client Onboarding activities.
• Worked closely with the testing teams on Test Cases and Test Data, functional, regression, system, integration, End to end and black box testing.
• Documented sections of Test Plan, Test Scenarios and reviewed test cases and created defects in Quality
• Center making sure Business User requirements are satisfied.
• Conducted User Acceptance Testing (UAT) by writing UAT Test Scripts, gathering UAT Real Time Data, collected UAT feedback from Business to incorporate changes before application go live
• Responsible for defect tracking, validation and management using HP-ALM.
• Extensively interacted with the QA Team in executing the Test Plans, Providing Test Data, Creating Test Cases, make reports upon detection of bugs and collecting the Test Metrics. Used SQL for data mapping and querying.

Environment: Agile, SDLC, Rally, JIRA, HP Quality Centre (HP ALM), Microsoft Office 2010 (Word, PowerPoint, Access, Excel Macros and Pivot, Outlook, Project), Confluence, QTP, Load Runner, SQL