SUMMARY

• Certified Business Analyst (CBA), Certified ScrumMaster (CSM), and Certified Scrum Product Owner (CSPO), with 10+ years of experience as a Business Analyst, Sr. Business Analyst, Scrum Master and Team Lead.
• Proficient at identifying and capitalizing on synergies that accelerate SDLC through improved coordination, accurate prioritization and higher accountability.
• A reliable, efficient, and versatile communicator with strong experience of working with product managers and developers in Retail, Financial Services, Insurance, Life Sciences, Business Research, and Sales & Marketing domains.

TECHNICAL SKILLS

• Requirements Gathering
• Process Documentation
• Leadership
• Analytics
• Financial Services
• Testing
• Market Research
• SQL
• JIRA, HP Quality Center
• Project Management
• Agile
• Strategic Planning

PROFESSIONAL EXPERIENCE

Confidential

Lead Business Analyst

Responsibilities:

• This team was formed to fix several issues in an existing system. We were using Agile methodology entirely, with the only exception of documenting requirements for process approval purposes. My role was to engage with stakeholders, document business requirements and translate them into user - stories.
• Lead the definition of user-stories and Acceptance Criteria Facilitated cross-team requirements review.
• Liaise between Actuarial SMEs, various business units, technology groups, support group and stakeholders.
• Propose and discuss system issues with the Prioritization Board to get the most critical ones planned for in the quarterly roadmap of the team.
• Ran sprint reviews and managed Kanban board, in absence of the scrum master.
• Contributed to sprint planning by addressing questions from agile team & validate implementation of user-stories.

Confidential

Project Manager/ Business Analyst

Responsibilities:

• Handled multiple ongoing projects, as a part of the Configuration Automation Strategy Team, which required a strong combination of analytical, assessment, organizational and relationship management skills.
• Worked closely with both the technology and business groups to coordinate sizing’s for incoming work, manage/coordinate small projects (low risk, under $250k), groom the product backlogs and drive continuous improvement in these areas.
• Acted as a liaison between client area and technical organization by planning, conducting, and directing the analysis of highly complex business problems to be solved with automated systems.
• Provided technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements.
• Worked with user groups to provide training, resolve questions, assess user needs, and recommend changes. Prepares specifications for system changes.
• Acted as an internal consultant within technology and business groups by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies.

Confidential

Business Analyst/Scrum Master

Responsibilities:

• Communicate with clients and stakeholders to gather functional/non-functional requirements. Translated them for offshore development team.
• Elicited Key Performance Indicators from stakeholders.
• Collaborated with Prequin, which is Pinnakl’s vendor, for integrating their CRM with prequin.
• Worked on Google Analytics Integration to track in-house user engagement and reporting.
• Learnt about Messaging frameworks and HTTP and Websockets.

Confidential

Business System Consultant

Responsibilities:

• Data Cleansing & Load: Lead the task of cleaning 100,000+ data elements, loading them in Business Architecture Repository, and mapping them as required.
• This required coordination with 30+ stakeholders.
• Once in production, I prepared the user guide and conducted trainings to help users understand all the functionalities of this product.
• Testing: Conducted testing extensively. Designed all the test cases, did System Integration Testing, User Acceptance Testing, Functional and Regression testing.
• Coordinated with the developer to get the defects developed and redeployed.

Confidential

Team Lead

Responsibilities:

• Provided business and data analysis support to the Life Sciences consulting team that generated annual revenue of approx. $40 million.
• Used Agile Project Management & SCRUM to facilitate the development and implementation of IMS application.
• Worked with project managers, project coordinators and developers to introduce an organization-wide information management system (IMS) that replaced every department's individual IMS. The new organization-wide system, a web based app, was a strategic asset to the firm and produced reports that helped the management in tracking every team’s efficiency and productivity levels. It used ASP.NET, the backend was in C#. The database used was SQL server. The database server was hosted in Microsoft Azure, which is their cloud platform.
• Worked as the primary liaison between business users and developers throughout the project cycle. Tracked the project status, using MS Project
• Performed GAP Analysis to understand the difference between both the IMS. Designed ER Diagrams, User Stories and authored the BRD, FSD and traceability matrix. Resolved issues with the QA team.
• Communicate project status on a regular basis to stakeholders and senior management. Responsible for recruitment, training and professional development of team members.

Confidential

Senior Analyst

Responsibilities:

• Managed a team of four BAs. The software forecasted company's expenses and assisted in renewing policies along with invoices.
• Facilitated requirements discovery process through meetings, discussions and research with product managers to design and implement tools and controls to achieve performance goals.
• Made presentations on a regular basis to update all the stakeholders and also collect their opinion. Used Visio to create project plan.
• Gained deep understanding on Confidential 's CRM, Contact’s Tool, ETL and Social Media operation platforms.
• Used HP Quality Center for doing testing.

Business Analyst

Responsibilities:

• Conducted user interviews, gathered requirements to create BRD. Performed Use-Case analysis using UML.
• Worked on the flowchart and process diagram along with sequence diagram using Microsoft Visio.
• Analyzed Business Requirements, performed Gap Analysis and segregated them into high level and low-level Use Cases, Activity Diagrams.
• Developed various test cases to ensure the system was built as per the requirements. Validate test conditions and review data values utilizing multiple web browsers and operating systems. Extensively worked with all standard testing procedures such as System Integration Testing, User Acceptance Testing, regression and functional.
• Conducted extensive market research, competitive analysis, industry sizing and literature search.