SUMMARY

• Total 11 years of experience in software industry in the area of Software Development, Software Quality Assurance (SQA), Quality Management, Business Analysis and project Management and worked in various Software/System Development Life Cycle methodologies.
• Strong communication, collaboration, organizational & team building skills with proficiency at grasping new technical concepts quickly & utilize the same in a productive manner.
• Worked in Manufacturing, Insurance, Human Resources, Automobile and Banking Industries.
• Proficient in analytical, logical, interpersonal, communication and presentation skills.
• Excellent problem solving and root cause analysis skill.
• Work closely with Business users, Subject Matter Expertise, Process owner for requirements gathering, analysis and documentation.
• Strong decision - making skills and business judgment.
• Conducted workshops on various QMS topics and techniques and Provided many product/application presentations and trainings to Project stakeholders, Business and End users throughout the career years

TECHNICAL SKILLS

Web Technologies: JSP, Servlets, Struts, IBM WebSphere

Database: SQL, Oracle 9i

Development Tools (IDE): MyEclipse 5.1.0 WASAD 5.1, RAD 6.0

Other Tools: Microsoft Office 2010, SharePoint, VSS, SQL Developer, TOAD, JIRA, CQ, Microsoft Visio 2010, PPM, MINI TAB, Tortoise SVN, SPLICE-M (Software Project Life Cycle Management Tool at L&T Infotech), Synergy

Methodology: ISO, CMMI, HIPAA, ISAE3402 SSAE16(SOX), Lean Six Sigma, ITSM, ITIL

PROFESSIONAL EXPERIENCE

Confidential, New York

Senior Business Analyst

Responsibilities:

• Analyzed SQL code of old legacy system (GinnieNet) to define new business rules for new Mortgage Industry Standard Maintenance Organization (MISMO) based system (SFPDM).
• Performed reverse engineering on a legacy system and documented All GinnieMae single family pool system business requirements to develop a modern industry based application
• Documented Business/Functional Requirement Documents based on various requirement gathering techniques such as Brainstorming, Focus group, JAD, interviews and prototyping
• Worked with business, technical and QA team throughout the entire process of Software development Life Cycle including analysis/design, business and functional requirements analysis, data analysis, System design, development, testing and implementation.
• Responsible for managing multiple projects as a BA/PM
• Documented User stories in JIRA for various Agile methodology based applications such as Platinum Processing, Unclaimed Funds System (Claims & Deposit), Access Management Console, MyGinnieMae Mae Portal, BOBj Reporting Upgrade etc.
• Led many detailed review sessions of requirements gathering, analysis and system solution approaches with Business
• Worked with UX Designer to design and finalize the new application prototypes and workflows (using VISIO) based on the requirement analysis
• Responsible for new system demonstration to all required stakeholders at every phase to showcase the latest updates.
• Involved in SCRUM and responsible for project monitoring and tracking the team activities for each Sprint throughout each project
• Responsible for writing the QA test scripts, perform end to end testing and prepare test results
• Responsible for functional testing before QA cycle and UAT testing support
• Responsible for coordinating and executing various project related conference calls with necessary stakeholders
• Involved in QA and UAT defect analysis and causal analysis resolution.
• Documented User Manual Guide for newly developed system for various Ginnie Mae projects
• Documented Quick Reference Cards(QRCs) for multiple project for application end users
• Provided various Presentation and new system trainings to the Business as well as to End Users

Environment: - Microsoft office 2010(Word, PowerPoint, Visio), SQL, JIRA, ALM (Application Lifecycle Management), SOA, SharePoint

Confidential, Detroit

Senior Process Consultant

Responsibilities:

• Responsible for all CMMI level 3 process quality assurance activities for entire 'Integrated Panel Cluster' and 'Body Control Modeling' unit of Confidential software factory
• Member and Leader of 'SIG'(Special Interest Group) formed to work on defining and implementing new processes to achieve CMMI level 3 with third party assessment of Broadsword consultancy
• Led the ‘Management tools evaluation’ activity with third party to evaluate and select the appropriate ‘Application Lifecycle Management’(ALM) tool for the entire software factory unit
• Defined and created new Process Swim lanes to implement CMMI process areas using Visio
• Coordinated and executed process improvement approach calls for a department with stakeholders across the multiple countries.
• Conducted several training for CMMI level 3 awareness and new process implementations
• Conducted project's functional and process audits for the compliance adherence
• Responsible for reporting the process implementation progress for the entire unit to senior management
• Responsible for writing new processes apart from the CMMI needs
• Analyzed an organization goals/objectives and aligning them with business objectives through quantitative measurement of the projects
• Participating in various training workshops by 'Broadsword' on CMMI practices and working closely with them to implement the same in the projects.
• To collect and analyze the project data to come up with project baselines.

Environment: - Microsoft office 2010(Word, PowerPoint, Visio), Synergy 7.1, IBM Rational Statemate, MATLAB, Altia Design, SharePoint

Confidential, Hoboken

Senior Business Process Analyst

Responsibilities:

• Defined new set of matrices at engagement level like Requirement Stability Index & Risk monitoring Index.
• Worked with KPMG to understand and define, also monitor the control objectives and their proper execution of SOX 404 assessment for Confidential & Mercer client.
• Set up the benchmark for defect prevention parameter at engagement level for different lines of business using statistical methodology.
• Worked on financial parameters of the project like SGPM, BMI and Pyramid ratio for projects.
• Started and led the “High Maturity Academy” which takes care of detailed workshop mode training program of CMMI 1.2 and 1.3 for Quality and Project associates
• Conducted Work Product Deliverable Audit to check whether the end product had met the given requirements or not
• Performed GAP analysis of business rules, business and system process flows, user administration, and requirements.
• Performed six sigma methodologies to increase the Customer Satisfaction Index (CSI).
• Involved in the project from initial budgeting till making RFP and planning.
• Conducted ISAE3402 SSAE16(SAS 70), Operational and IT Audits
• Worked on Six Sigma project for the Customer Satisfaction Index (CSI) improvement

Environment: - Interwoven Team site 6.5, Java, J2EE, JSP, Hibernate, Spring, JBOSS, Eclipse 3.2,TOAD, TESTNG, Find Bug, GWT, Check style, SDLC Methodologies, MINI TAB

Confidential

Senior Process Analyst

Responsibilities:

• Implemented ISAE3402 SSAE 16 and CMMI processes at level 5(Version 1.3).
• Defined and Implemented project matrices for Agile projects.
• Participated in story point project estimation.
• Implemented different causal analysis techniques like Fish-bone and five why to come up with various preventive action plans and measured its quantitative performance throughout with Annova tests.
• Implemented ITSM practices.
• Conducted different process, work product and configuration Audits.
• Performed IT risk monitoring & management at project/Account/Engagement level and execution of the mitigation plans for the same
• Conducted ISAE3402 SSAE16(SAS 70), Operational and IT Audits

Environment: - .NET,SQL Database, VSS, QC, Rally, Microsoft Office Vision & PowerPoint, Wiki, Agile methodology

Confidential

Process Analyst

Responsibilities:

• Defined and documented various processes for Resource Augmentation (Outsourcing Project models) projects.
• Conducted different process, work product and configuration Audits.
• Provided training and consultation to all project managers to adhere to Quality Management System Compliance for their projects and Project Management activities.
• Implemented ISAE3402 SSAE 16 and CMMI processes at level 3(Version 1.2).
• Implemented ‘Complexity Point’ estimation technique.
• Performed baseline at project level for Productivity and effort variance.

Environment: - Java, J2EE, SQL, IBM WebSphere, JIRA,RAD, SharePoint, MINI TAB, Microsoft PowerPoint & Visio, PPM

Confidential

Developer

Responsibilities:

• Involved in Requirement Analysis, Development & Design of various modules.
• Responsible for development of Rapid serve modules which involved the activities like Requirement tracking & its analysis, Coding, Unit testing, functional testing.
• Maintained the Requirement Traceability Matrix table(RTT) for all Change Requests(CRs)
• Actively involved with technical architecture group to understand the best technical approach to execute the project development.
• Test case development & Testing for different modules
• Coordinating with the client for functional understanding.

Environment: - Java,J2EE,IBM WebSphere, MyEclipse, SQL plus, VSS, Apache Struts, Lotus Notes