Experience Summary:

• Approx 7.5 years of IT -experience in Property and Casualty Insurance performing various roles along the way encompassing a wide range of skill set, leadership roles and domain verticals.
• B2T Certified Business Analyst with experience as a senior Business Analyst in Waterfall/Iterative Methodology as well as Agile Environment .
• Excellent analytical skills proven working as a senior business analyst on varied business rules and business processes.
• Strong 6.5 years of experience in enterprise operations and predictive analysis.
• INS 21/22/23 certified P C Insurance domain expert.
• Experience as a subject matter expert overseeing performance and business intelligence metrics for enterprise operations.
• International Software testing qualification board certified ISTQB with excellent quality monitoring skills and managing testing team.
• Strong 5 years of experience in data warehousing and data mining techniques. Excellent knowledge of business data modeling, data dictionary, business rules, adhoc and canned reporting.
• Rich client facing project management experience including planning resource allocation, senior management reviews and project health checks.
• Expertise in COGNOS Reporting.
• Expertise in Complex SQL for adhoc and canned reporting using Teradata SQL assistant.
• Experience in business data modeling and data mapping.
• Excellent communication skills, interpersonal skills, presentation skills and team player.
• Strong business analysis understanding along with onsite offshore coordination
• Conceptualized, structured and headed BA Forum to set up BA practices and BA knowledge base responsible for tracking the forum progress.
• Worked directly with BA practice head as a lead for L T Infotech onsite BA team to create BACC framework, BA performance metrics, rewards and recognition, governance, and BA dashboard.
• Created internal BA certification for BACC.
• Worked on many 'Request for proposals' and 'Request for Information'.
• Experience as trainer for property and casualty domain.
• Helping the Account Manager in resource planning and resource allocation.
• Headed initiative at client location to customize waterfall batch projects to adopt Agile processes.
• Core member of L T Infotech leadership team in personal insurance.
• One of the 15 associates selected all over organization for Program for Account Management Excellence.

Skill Set: Analytical Tools

Compare It, IBM Rational Requisite Pro, IBM Rational Clear Case, IBM Rational Clear Quest, Rally Designing Tools Visio, SnagIt Database SQL, Teradata, DB2, MS Access Tools Cognos 8.4, Teradata, Visual Source Safe 6.0, MS-Office Good Knowledge of Excel Macros Automation Tools QTP 8.2 Test Management Tool Mercury Quality Center 9.0 Programming languages C, C , Java, HTML, MVS, JCL, COBOL, VSAM, CICS, DB2,TSO/ISPF, IMS-DB Project Management Tools Microsoft Project 2000 Key Achievements:

• University topper in MCA.
• First person in L T Infotech to complete B2T 'BA Certified' certification.
• First person in L T Infotech to complete Diploma in General Insurance.
• Conducted multiple training sessions on property and casualty and INS 21/22/23.
• Winner of best speaker and best team in insurance domain transform transcend program prastuti .
• One of 15 associates to be selected from Program for Account Management Excellence.

Key Projects: Worked on over 100 support requests, enhancements in addition to the key projects mentioned below: Confidential

• Working as a Lead BA on IVR Voice Recognition Redesign project that involves building new transaction management system middleware layer to be able to support various strategic initiatives focusing on customer experience mobile bundling, customer intelligence, big data . It will provide improved customer experience and intelligent processing of customer data used by business centers, pay by phone services and other web services.
• Working as a Lead BA and responsible for resource allocation and project status reports for L T Infotech.

Role: Lead Business Analyst Responsibilities:

• Performing the dual role of Business analyst and Business Stakeholder Business Intelligence Data warehousing.
• Lead Business Analyst:
• Working as a Lead Business Analyst with the involvement of multiple complex applications.
• Responsible for coordinating tasks and reviewing deliverables of business analysts.
• Provide status updates and reporting the team progress to Program Business Analyst and Project Manager/Program Manager.
• Responsible for preparing plan/schedule for requirements gathering, documentation and requirements walkthrough for each application.
• Setup JAD sessions for each application and helping the individual BAs to plan for the JAD sessions by mentoring and guiding them.
• Prepared a Project Work Flow diagram thereby identifying the key areas where changes are expected thus helping the individual BAs and stakeholders understand and foresee the changes.
• Scheduling initial requirements kickoff sessions for each application.
• Constant interaction with the individual BAs to collect daily status and understand their roadblocks and planning for risk mitigation.
• Review the minutes of meeting notes for each meeting and provide suggestions/feedbacks for the same.
• Closely monitor the requirements progress for each project and step in if needed in case of issues.
• Attend daily higher management status meeting and report on Issues/Risks associated with requirements gathering.
• Review the draft versions of requirements documents and provide feedback, recommendations for the same.
• Attend each requirements gathering sessions and help out the individual BAs during the same.
• Responsible for task allocation to other team members and getting status on the same.
• Accountable for quality of checkout performed by quality team.
• Responsible for interviewing and approving new team members.
• Managing all requirement documentation in Rally.

SME:

• Attend the feature mining and capability sessions with the project team for other applications and provide capability requirements for billing operations.
• Help Program Business Analyst to derive stories based on signed off features.
• Provide feedback on business capabilities of web services.
• Review the mockups of the tasks completed for stories to make sure that the model matches the expected features and is customer focusing.
• Involved in vendor selection for voice support.

Confidential

• Working as a lead BA and data subject matter expert to create data warehouse for billing operations with data mining capabilities that could support years of historical billing events that will be helpful from reporting perspective. Daily, weekly, monthly reporting created out of this data warehouse will be used to improve billing operations, market trending, agent performance monitoring and day to day analysis and research.
• Worked as business stakeholder for the project team to build new publishing layer in Cognos for reporting to interface with the database to enable real time reporting by power users for trending and making business decisions.

• In addition to project responsibilities involved in project management and internal initiatives for L T Infotech.

Role: Lead BA/Business Stakeholder Responsibilities:

• Performing the dual role of Business analyst and Business Stakeholder Business Intelligence Data warehousing.

• Business Stakeholder:

• Accountable for reviewing and monitoring the project health and keep checkpoint with SAs and project manager to track the progress on deliverables and keep a check on budgeting.
• One of the power users for Cognos Reporting adhoc and canned reporting
• Expert in creating complex reports in Cognos with ability to create report templates and edit SQL/MDX
• Expert n complex SQL queries using Teradata SQL Assistant.
• Provide SAs and MI QAs with all the data requirements and data mining capabilities envisioned with the support.
• Work with the training team on data dictionary, training needs and FAQs
• Work with marketing team on communication and broadcasts.
• Responsible to coordinate with client senior management to understand Day 1 reporting needs by collating business questions and evaluating the metrics involved with the same.
• Responsible for tracking status on development and testing teams based on delivery milestones.
• Responsible for creating publishing layer framework and project charter with project manager.

Lead Business Analyst:

• Responsible for conducting requirements gathering session with Business
• Responsible for creating business data model.
• Create Story Cards and Story documents for each reporting story
• Create predictive analysis model for each business area.
• Responsible for updating project share point site with requirements and stories for each reporting needs.
• Help Business to prioritize canned reports based on business forecasting and iterative analysis on data needs.
• Help the team to understand business objective of the business reporting metrics.
• Started BA Forum for L T Infotech at the client location and responsible for coordinating different events for the same.
• Co-ordinate/conduct sessions and trainings for BAs at client location
• Involved in creating responses to several RFIs and RFPs.
• Responsible for managing core BA team working on creating BACC framework and governance model in L T Infotech.
• Responsible for creating skill assessment and BA internal certification.

Confidential

• In order to be in the same business marketing trends as other leading insurance companies, one time payment capability ACH was built on customer's website, agent portal and business center websites. Agents and customer service representative could now make one time ACH payments on behalf of the customer.
• All payments made on a day before 11:00 PM were cut in a payment file and posted to billing department. All payments made after 11:00 PM were included in next days payment file.

• New reports were built similar to the credit card reports to present daily ACH payment status.

Role: Sr Business Analyst Responsibilities:

• Responsible for actively participating in analyzing critical business problems, selecting the optimal solution and determining the scope of suggested solution.
• Accountable/Responsible for gathering requirements for business solution queue items enhancements and projects set on priority to be implemented on a quarterly basis.
• Schedule meetings, census/surveys and questionnaires with Business owners/stakeholders, gathering requirements, creating work plan for task allocation in project lifecycle, prepare and send Minutes of Meetings to Business and all Stakeholders.
• Prepare Workflow diagrams based on understanding of the system and provide suggestions to the Stakeholders to optimize process.
• Provide estimation for the queue items identified for the version. Perform detailed analysis pertaining to the requirements. Presenting the Business Owner/Stakeholder with multiple solutions and helping them to decide and arrive at the best optimized solution.
• Preparing Business Requirements Document, Functional Requirements Document, Process Flow Diagram, Story Boards, Use Cases, and Requirements Traceability Matrix.
• Conduct Business requirements walkthrough with the business owners, stakeholders and SMEs.
• Facilitate functional requirements walkthrough with developers and QA, resolve their queries and make sure everyone is on the same page with respect to the requirements.
• Guide the technical team in technical requirements package creation.
• Prepare testing consideration documents Test Strategy, Test Plan, Test Conditions and Test Cases to assist QA in devising better and effective Test Strategy/Test Plan.
• Review Test Plan prepared by the QA and provide suggestions.
• Assist QA in testing the queue item in case they need help.
• Responsible for managing knowledge repository based on ISO 2000 and CMMI Standards.
• Presented white paper to the BA vertical group on the topic 'Principles of Business Analysis'.
• Heading the 'BA Processes and Techniques' group for the BSACC vertical at onsite for all clients in USA for L T Infotech. The team is responsible for collecting data and formulating framework/templates customized based on data collection lesson learnt pertaining to Processes like Estimation, Requirement Planning, Execution, Requirement Management, Signoff, and Metrics from various projects. Worked on implementing BA Maturity Index, Performance Index for the appraisal of resources
• Created an internal certification in line with B2T for BAs in association with a vendor to save certification cost keeping in mind that the content still matches the industry standards.
• Headed BA skill assessment and governance framework.

Confidential

• Billing unit has a voice response unit so that the customers can check their billing status by an automated phone service.
• With the implementation of credit card installment payments via the websites, the new support had to be implemented via pa by phone also.

Role: Business Analyst Responsibilities:

• Worked as a Business analyst as well as Work Order Lead for L T Infotech during this duration.
• Accountable/responsible for gathering requirements for projects/mini projects under Pay by Phone subject area.
• Schedule meetings with Business Owners/ stakeholders and responsible for gathering requirements.
• Preparing Business Requirements document, Functional Requirements document, Process Flow diagrams and Requirements Traceability Matrix.
• Conduct requirements walkthrough with Business, Stakeholders, Developers and Quality Analysts.
• Created scripts to be recorded by vendor company for VRU options.
• Assist Developers with the technical requirements.
• Assist the QAs to prepare test plan, test strategy and provide signoff for the same.
• Perform Acceptance/Customer testing and providing signoff.
• Responsible for effective planning, coordination and communication with offshore as well as onsite team ensuring proper time management and seamless knowledge transition to make sure quality product is delivered on time.
• Helping subject matter experts to build phone scripts using existing credit card logic from response time perspective and making sure that the standards align with website payment.
• Updating the functional requirement documents with existing website functionality for credit cards.
• Work together with the vendor company and client technical architects to walkthrough requirement for creating phone scripts.
• Determine timeouts and advertisements requirements.
• Helping the Spanish team understanding the requirement package.
• Adding phone events for credit card to existing reporting scripts for websites used to generate daily credit card payment reporting.
• Coordinating with offshore team members for downtime testing and payments made after midnight.

Confidential A new functionality was developed in Billing Operations where customers can make down payment on their insurance premium online via credit card. All the front end web based input system including comparative raters would support the credit card option on their billing page and then feed billing department with the down payment amount collected to post the payments to the respective customer's account. There were more than four input systems to implement the new support that were tested in rollout phase. Role: Business Analyst Responsibilities:

• Worked as a Business analyst as well as Work Order Lead for L T Infotech during this duration.
• Accountable/responsible for gathering requirements for projects/mini projects under real time credit card subject area.
• Schedule meetings with Business Owners/ stakeholders and responsible for gathering requirements.
• Preparing Business Requirements document, Functional Requirements document, Process Flow diagrams and Requirements Traceability Matrix.
• Conduct requirements walkthrough with Business, Stakeholders, Developers and Quality Analysts.
• Assist Developers with the technical requirements.
• Assist the QAs to prepare test plan, test strategy and provide signoff for the same.
• Perform Acceptance/Customer testing and providing signoff.
• Responsible for effective planning, coordination and communication with offshore as well as onsite team ensuring proper time management and seamless knowledge transition to make sure quality product is delivered on time.

Confidential

• This project processes ISSUE INPUTS, PAYMENTS, and creates BILLS for ABS system.
• It creates an average of 90,000 payments a day into Personal Lines for over 20 million dollars

• A day. It creates an average of 60,000 BILLS per day for Personal Lines Products.

• It is essential to the cash flow of the Personal Lines Organization.

• It is a critical, complex batch and real-time system, with many partners which include

• Web Processing

• Issue System sets up New Business Policy Term, Premium, Commission Rates and formats ISSUE NEW BUSINESS transactions for ABS, MI, EPUB.

• It receives Issue New Business transaction next day PRIOR FEED .

Role: Business Analyst Responsibilities:

• Worked as a Business analyst as well as Work Order Lead for L T Infotech during this duration.
• Accountable/responsible for gathering requirements for projects/mini projects under ABS subject area.
• Schedule meetings with Business Owners/ stakeholders and responsible for gathering requirements.
• Preparing Business Requirements document, Functional Requirements document, Process Flow diagrams and Requirements Traceability Matrix.
• Conduct requirements walkthrough with Business, Stakeholders, Developers and Quality Analysts.
• Assist Developers with the technical requirements.
• Assist the QAs to prepare test plan, test strategy and provide signoff for the same.
• Perform Acceptance/Customer testing and providing signoff.
• Responsible for effective planning, coordination and communication with offshore as well as onsite team ensuring proper time management and seamless knowledge transition to make sure quality product is delivered on time.

Confidential

• Work done during the period.-
• Office Code Expansion.

• This requirement needed to change the size of the agent office codes which is widely used in System

• First Data Merchant Service.

• This Requirement is replacement of MSA by FDMS for Credit Card Transaction made by the customer.

• New Amendments/Requirement:

• This includes changing the Report data, Report formatting, Adding New data as per the requirement for production report

• Production Discrepancy: Solving Production Discrepancy within limited time.

Role: Business Analyst Responsibilities:

• Worked as a Business analyst as well as Work Order Lead for L T Infotech during this duration.
• Accountable/responsible for gathering requirements for projects/mini projects under ABS subject area.
• Schedule meetings with Business Owners/ stakeholders and responsible for gathering requirements.
• Preparing Business Requirements document, Functional Requirements document, Process Flow diagrams and Requirements Traceability Matrix.
• Conduct requirements walkthrough with Business, Stakeholders, Developers and Quality Analysts.
• Assist Developers with the technical requirements.
• Assist the QAs to prepare test plan, test strategy and provide signoff for the same.
• Perform Acceptance/Customer testing and providing signoff.
• Responsible for effective planning, coordination and communication with offshore as well as onsite team ensuring proper time management and seamless knowledge transition to make sure quality product is delivered on time.

Confidential

• The Confidential is the client's subsidiary Company operating in the State of Confidential. Due to Market Changes and Change in federal laws, Travelers decided to operate their business directly in the New Jersey State. So that they can implement better rate plans to get edge in the Market. They wanted to modify their Applications to Issue the auto Insurance policies. Issuing the Policy refers to User's Data collected Online and Premium generated on successful Execution of Application. Our Project Involved modifying their Application to customize New-Jersey requirements and enable the system to Issue the Policies for that State.
• The Application required to understand the 'AS IS' functionality, determine problem areas, propose 'TO BE' solution for smooth transition and the serve as a liaison between the IT and QA team when the actual conversion took pla

Role: Business Analyst Responsibilities:

• Worked as a Business analyst as well as Work Order Lead for L T Infotech during this duration.
• Accountable/responsible for gathering requirements for projects/mini projects under auto rating subject area.
• Schedule meetings with Business Owners/ stakeholders and responsible for gathering requirements.
• Preparing Business Requirements document, Functional Requirements document, Process Flow diagrams and Requirements Traceability Matrix.
• Conduct requirements walkthrough with Business, Stakeholders, Developers and Quality Analysts.
• Assist Developers with the technical requirements.
• Assist the QAs to prepare test plan, test strategy and provide signoff for the same.
• Perform Acceptance/Customer testing and providing signoff.
• Responsible for effective planning, coordination and communication with offshore as well as onsite team ensuring proper time management and seamless knowledge transition to make sure quality product is delivered on time.

Confidential

• Confidential is an Auto Pricing Enhancement Project. It is the refinement of the premium process used for pricing. It is a new automobile rating structure that was implemented by the Personal insurance business with initial implementation as a one week pilot in office 948 followed by full implementation in the state of TN. State rollouts proceeded throughout the year on a monthly basis according to Quantum State Rollout Plan.
• The project mainly dealt with understanding the application i.e. the business logic involved and thereby creating requirement package to determine the overall functionality of the Policy Administration Application.

Role: Business Analyst Responsibilities:

• Worked as a Business analyst as well as Work Order Lead for L T Infotech during this duration.
• Accountable/responsible for gathering requirements for projects/mini projects under auto rating subject area.
• Schedule meetings with Business Owners/ stakeholders and responsible for gathering requirements.
• Preparing Business Requirements document, Functional Requirements document, Process Flow diagrams and Requirements Traceability Matrix.
• Conduct requirements walkthrough with Business, Stakeholders, Developers and Quality Analysts.
• Assist Developers with the technical requirements.
• Assist the QAs to prepare test plan, test strategy and provide signoff for the same.
• Perform Acceptance/Customer testing and providing signoff.
• Responsible for effective planning, coordination and communication with offshore as well as onsite team ensuring proper time management and seamless knowledge transition to make sure quality product is delivered on time.