SUMMARY:

• Multiple IT, Information Security and customer service support roles
• Experience with PKI, SSL/TLS, key management services and Adobe CDS.
• Experience installing, configuring and supporting Active Directory domains.
• Experience installing, configuring and supporting Cisco switches.
• Experience supporting end users in a law enforcement department.
• AD installation, configuration and administration in a Windows Server 2003/2008 environment.
• Configuration, imaging, and migration of systems on Active Directory to common operating environment image utilizing SMS and SCCM. Operating System migrations. Windows NT to Windows XP. Windows XP to Windows 7.
• Installation, configuration, and support of COTS software.
• Installation of Windows OS, MS Office, and Symantec Endpoint Protection software critical security patches.
• Analysis of LAN/WAN network communications, operations, hardware and application software. Patch verification on client and server machines receiving software updates and patches via SMS/SCCM. Manual update as needed.
• Configuration and support of incoming mobile devices, Blackberry typically, for incoming personnel. Verification of BES accounts and activation for Blackberry units.
• Analysis of software/hardware and identifying network problems as reported by email, telephone, or Remedy service ticket.
• Liaison with service providers for custom physical access control software and hardware design and implementation. Verbal and written communication with internal/external customers, contractors, and vendors to resolve challenges/issues, fulfill requests, or place orders as needed.
• Responsible for security log reviews/reporting for server and client operating systems
• Responsible for yearly Risk Management Process review for Law Enforcement Unit.
• Provided support for end users via telephone, remote desktop services through BOMGARD and at customer desktop. Tracked support and service calls with Remedy ticketing system.
• Key Management Services, PKI, SSL/TLS, and certificates such as Adobe CDS.

PROFESSIONAL EXPERIENCE:

Confidential - San Antonio

IS Professional Intermediate Analyst

Responsibilities:

• Administer Confidential token and encryption, processes, policies, regulations, and governance. Initiates process changes and improvements.
• Able to handle simple thru complex, multi-tiered escalations, and problems independently by utilizing key information security administration practices and policies.
• Lead and resolve severity escalations and identify root cause and creating corrective action plans.
• Represent on compliance calls, meeting with both internal and external auditors.
• Collect and analyze evidence (deliverables) with internal/external compliance and auditing agencies/officials and add intelligence into the information collected.
• Process entitlement, compliance review requests and/or incident/change management handling for Confidential ’s global customer base within established support thresholds, including bulk requests and housekeeping tasks.
• Creates, maintains and performs annual review of all documentation including Process Control Manuals associated with specific systems assigned.
• Able to perform various ID or Functional ID related processes.
• Group, profile and role management, Functional and Temporary ID management.
• Perform Certificate and key management.
• Demonstrate complex application or system knowledge, performs UAT, COB and vulnerability assessment testing of new and existing platforms.
• Interacts with vendors, provides feedback and drives product enchantments.
• Ensure adherence to pre-assigned SLO requirements, contribute to MIS reports for designated requests at a personal and team level.
• Perform system setup, packaging and installation.
• Identifies need for new tasks and CMP products.
• Conduct Confidential Marketplace product maintenance.
• Utilize key information security administration tools.
• Maintain excellent availability to achieve strong results. Interprets and guide others in the principle of Information Security concepts and policies, develops and implements into day-to-day work.
• Ability to explain principles behind IS/GIDA policies and guidelines.
• Checks and reviews implementation of established security procedures within the framework of specific system assignments, focusing on the full scope of GIDA Service Catalog requirements for simple thru complex, multi-tiered applications. for the service/compliance quality and accuracy.
• Identifies registers and escalates potential compliance issues.
• Responsible for performing physical and digital token/key inventory.
• Abides and encourages a compliance based IS culture.

Confidential - San Antonio

Information Security Analyst

Responsibilities:

• Key focus is on implementation of established procedures, policies and audit guidelines defined by the Global Identification Administration (GIDA) organization.
• Effectively manage time to meet overall management target goals.
• Collaborate via Lync and live meetings with other members of the GIDA organization on projects and initiatives.
• Participate in workgroups, conference calls and team meetings related to the transition of new systems into the GIDA Fulfillment center.
• Implementation of established security procedures within the framework of specific system assignments, focusing on password resets and account deletions for applications.
• Utilize request processing tools such as ResolveIT, Confidential Market Place (CMP) & Service Now Client interactions, either by phone or email, with clear, concise terms while adhering to the GIDA Customer Service Guidelines.
• Bulk customer requests for granting of entitlements.
• Support and participate in assembling facts and input for escalation issues to be submitted to senior team members when needed.
• Maintain established access and keep up to date and active for all systems assigned.

Confidential - San Antonio

Information Technology Contractor

Responsibilities:

• OS migrations, user state backup and recovery, software installations, and hardware removal/replacement performed.

Confidential - San Antonio

Access Control System Technician

Responsibilities:

• Information security professional tasked with designing, provisioning, implementing, and administering access control and CCTV systems on a secure stand-alone network solution. Responsible for implementation and administration of all aspects of access control system impacting 100+ staff in San Antonio office.
• Directly responsible for staff orientation to, and support of, the physical access control systems.
• Active support of end users in a secure financial environment on various OS and hardware platforms.
• Design, build, configure and install server and desktop solutions for use with custom and common-off-the-shelf applications.
• Active network support for token ring, ATM, Frame Relay and Ethernet networks.