SUMMARY:

• Experience working into customer facing role in small and large financial institutions dealing in Banking, Insurance, Capital Markets and Real Estate Finance.
• Extensive experience in interacting with Customers, Subject Matter Experts and Project Managers by gathering Business Requirements across multiple business process areas.
• Hands on experience with Google Suite and Microsoft Office Applications.
• Well Versed in Project Management tools like MS - Project for status reporting and project planning.
• Well versed in Change Management, Gap Analysis and problem solving to check the compatibility of the work flow structure.
• Good understanding of SQL and HTML languages.

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Operations Analyst

Responsibilities:

• Responsible for serving SPL, Inc Clients across Santa Clara, Monterey and Santa Cruz Counties.
• Supervise Document Recording, Quality Control, Client Management and Inventory Management.
• Responsible for executing a streamlined process for the E-Recording of Title Documents.
• Responsible for Customer Success by serving their needs including problem solving, communications, support and throughout the E-Recording Life Cycle, and maintaining Client Relationships.
• Collaborate with Operations Manager to ensure procedures are current and documented.
• Maintain records retention and disposal schedules in compliance with records management guidelines.
• Exclusively responsible for managing recording process for Chicago Title and Fidelity National Title Company.
• Go-to person for resolving document rejections which involve detailed root cause analysis, communication and coordination with customer for timely resolution of discrepancies.
• Organise and Manage large set of data for daily recording and reporting.
• Analyse Title documents including insurance policies, loan documents, corporate contracts and other legal documents
• Handle various documents - deeds, mortgages, mortgage satisfactions, land contracts, rights-of-way, leases, tax rolls, tax satisfactions, releases of judgement, or any other instrument affecting the title to real property as to necessary dates, signatures, acknowledgments, s, legal description, etc.
• Assist departments with the development of new document categories and fields for storage.
• Assist with client inquiries and onboarding as necessary on daily basis.
• Complete transactions such as new account setup, account maintenance, account closures, new account requests, research, troubleshooting, etc
• Maintain SPL, Inc. dashboard for daily releases and holds from different title companies.
• Participate in team meetings and planning to achieve department and individual goals.
• Constantly improving workflow to build positive relationships with internal and external clients.
• Generate daily transactions report and Recording status reports using spreads.
• Use Pivot Table to organise the records and separate unrecorded order numbers from the recorded.
• Established new document tracking and management reporting system to improve availability and accuracy of recordings.
• Provide support to Records Management team to determine departmental needs and backup as required.
• Work on special projects, as assigned. Compile reports on various aspects of changes in inventory.

Confidential, Milpitas, CA

Mortgage Finance Consultant

Responsibilities:

• Implement and evolve high impact strategies for cross-selling mortgage products to existing clients and to target new business opportunities and market.
• Establishes standards for measuring performance against process requirements.
• Attend daily stand ups, Drafted meeting agendas, supplied meeting materials, executed follow ups for meetings and team conferences.
• Analyzing borrower’s detailed financial and credit data to match their requirements to an appropriate loan program and level of risk.
• Communicate with clients and loan processors to obtain all requisite loan documentation required in the loan application submission.
• Prepare, review and ensure the timely delivery of complete loan disclosures to clients in accordance with all governmental and investor requirements.
• Work alongside with Loan Originator, Underwriter and funding manager to ensure loan closing in timely manner.
• Keeping clients updated with product and pricing information.
• Analyze credit score, provide loan quotes, home value and LTV Ratio to clients, Used online tools like FastWeb and Optimum Blue
• Keeping track of house listings on Zillow, RedFin and MLS listing.
• Outlined revised electronic Pipeline Management System using Ellie Mae’s Encompass360 to improve the efficiency in creating duplication of client files and datas.
• Interacting with outsourcing teams on post closing issues and providing them with all the necessary documents and details for timely deliverables.
• Review preliminary title reports and coordinate the clearing of title issues related to closing; ensure lien position is secure.
• Assists in the initial underwriting of home loans by obtaining and reviewing financial statements, credit bureau reports, business reports, legal searches, internal credit and depository histories.
• Performed gap analysis to introduce new tool Knack HQ to the existing system.
• Coordinate with in-house experts or contacted outside legal counsel on technical transactions.
• Generated daily sales reports, activity reports and revenue forecast in MERS and updated the same in Ellie Mae.
• Constructed Requirement Traceability Matrix (RTM) using MS Excel to monitor compliance of loan processing and to handle Change Requests efficiently.
• Served as a liaison between client and funding department, while managing and keep track of loan process.
• Contributed to 25 loans per month for new mortgage finance and 20 loans per month for refinance sale amounts ranging from US $300K - $2 million.

Confidential

Wealth Management Advisor

Responsibilities:

• Interview clients to determine their current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance, or other information needed to develop a financial plan.
• Managing the customer leads and following up on customer enquiries in timely manner.
• Recommend to clients strategies in cash management, insurance coverage, investment planning, or other areas to help them achieve their financial goals.
• Perform detail analysis of clients’ financial information to determine plans best suited to meeting individual clients' requirements.
• Review clients' accounts and plans regularly to determine whether financial performance indicate a need for plan reassessment.
• Manage client portfolios, keeping client plans up-to-date.
• Contact clients periodically to determine any changes in their financial status.
• Prepare or interpret for clients information such as investment performance reports, financial document summaries, or income projections.
• Recruit and maintain client bases.
• Explain to clients the personal financial advisor's responsibilities and the types of services to be provided.
• Present appropriate investment opportunities to clients for their future financial securities and investments.
• Guide clients in the gathering of information, such as bank account records, income tax returns, life and disability insurance records, pension plans, or wills.
• Monitor financial market trends to ensure that client plans are responsive.
• Build and execute strategies for clients to accumulate, preserve, and switch funds between equity and debt markets,
• Keep track of client’s investments using Portfolio Flow tracker and Performance Tracker.
• Meet with clients' other advisors, such as attorneys, accountants, trust officers, or investment bankers, to fully understand clients' financial goals and circumstances.
• Devise debt liquidation plans that include payoff priorities and timelines.
• In order to meet the team’s Q4 sales target of INR 8 million (US $ 120K) I exceeded personal sales target by achieving sales of INR 1.2 million (US $18K).

Confidential

Accountant

Responsibilities:

• Perform internal audit, financial accounting, tax preparations, reporting and forecasting in compliance with GAAP.
• Prepare financial documents, financial reports and statements such as P&L accounts, balance sheet, cash flow statement.
• Assist with audit preparation and end of year closing.
• Analyze wide range of financial documents to find discrepancies.
• Perform balance sheet reconciliation, as well as accounts payable and receivable.
• Compose and input journal entries into Tally and QuickBooks software.
• Provide clerical support to accounting staff by maintaining clients records in Workbook.
• Audited Company accounts like Sutex Bank, NJ Investments, MSCIT University, Bank of Baroda, Adinath Furniture, etc