SUMMARY

• Versatile IT professional possessing more than 18 years of experience in systems requirements design and analysis, business process assessment, application security, and client support.
• Analytical thinker skilled in providing in depth solutions to meet unique client requirements.
• A respected team leader able to motivate a team of culturally diverse professionals to achieve peak performance in driving project success.
• Fully versed in the software development life cycle employing either a Waterfall or Agile methodology.
• Effective communicator able to deliver compelling presentations to engage stakeholders and garner support. Able to forge long term and collaborative relationships with colleagues, clients, and business partners.
• Subject matter expert possessing knowledge across IT infrastructure, software, operations, and security.

AREAS OF EXPERTISE

• Team Leadership
• Strategic Planning
• Project Management
• Problem Solving
• Analytical Thinker
• Waterfall & Agile Methodologies
• Systems Administration & Security
• Presentation & Training
• Requirement Design & Analysis
• Professional Communication
• Reporting & Documentation
• Workflow Analysis
• Cross Organizational Collaboration
• IT Infrastructure
• Software Development Life Cycle
• Relationship Management
• Disaster Recovery
• AVAMAR Backup
• Quality Assurance

TECHNICAL SKILLS

Operating Systems: Windows XP Professional/2000/NT/98 Windows 2000 and 2003 Active Directory servers, Microsoft Exchange Server 5.5 and 2000, Novell 3.20 VMWare Workstation 5.5.1, Linux Redhat Enterprise 4

Application Servers & Web Servers: Oracle 9ias Oracle 10g database, Oracle Enterprise Manager (OEM)Oracle Apache Web Server, Web Logic, Citrix, Oracle Collaboration Suite

Directory Servers: Microsoft Active Directory Server 2003/2000. Microsoft Exchange Server 2003/2000Novell 4.0/3.2

Technologies: Servlets, Applets, J2EE, JMS, Networking, ODBC, JND, RMI, Micro - focus, Lincoln PDF

Languages: SQL, PL/SQL, Java Script and XML

Query Tools: Toad/SQL Plus/SQL Developer

Monitoring Tool: Oracle Enterprise Manager

Databases: Oracle 11g/ 10.2/9.0.2.5/8.1.7/7.0 , Microsoft SQL Server 2003/2000 and MS Access 2000

Programming Tool: Pervasive software/ Data Junction ETL

SCM Tools: Net Suite, PVCS Tracker, Version Manager- Version 5.5 through 6.7, JIRA, Balsamiq

Protocols: TCP/IP, FTP, SFTP, SMTP, SSL, SOAP, and HTTP

PROFESSIONAL EXPERIENCE

Confidential

Senior Technical Business Analyst

Responsibilities:

• Headed a new pilot program for a mobile application platform, designed to increase user productivity and automate time consuming tasks along with ease of use.
• Hosted multiple user interviews to gather/analyze requirements resulting in more clear and comprehensive user stories.
• Inspired teamwork by participating in meetings where business users were encouraged to collaborat, and share ideas that allowed for further enhancement of the product.
• Collaborated with management and offshore team in order to set realistic expectation on deliverables.
• Uncovered data integrity issues, worked with the development team in order to resolve and identify root cause.
• Provided extensive support for all end users and stakeholder through training and documentation.
• Active participant in all sprint related calls.

Confidential, NEW YORK, NY

Senior Technical Business Analyst

Responsibilities:

• Wrote requirements for a highly visible Customer Portal Project where the goal is to create an interface that is centrally accessible.
• Documented an EMC client workflow to in corporate the AVAMAR backup
• Documented and tested EMC Client SLA agreements with the goal of automating the SLA process and improving optimization and efficiency.
• Wrote use cases and PRDs for various client projects.
• Wrote test plans and cases for one client project.

Confidential

Systems Business Analyst/ PM

Responsibilities:

• Administered the mission critical 24/7 Commercial Underwriting System generating more than $700 million in annual revenue.
• Led project team comprising both onshore and offshore professionals in the configuration and design from single tier to multitier environments for Oracle applications, the web, and database servers.
• Performed as liaison across multiple IT organizations engaging diverse stakeholders including corporate VPs, network architects, and firewall security administrators.
• Facilitated training for the support team on application security and support.
• Oversaw the release management process ensuring adherence to all business requirements.
• Managed the approval process for change control and change management.
• Employed NetSuite to track service and business requests, and known bugs.
• Point of contact for SOX audit complaints providing application reports and documentation as required.
• Evaluated corporate wide changes from impacting such areas as storage area network (SAN), domain migrations, and various security patches providing authorization to proceed or rejecting the initiative.
• Created documentation and provided input for annual business continuity planning.
• On behalf of the Lexington Commercial Underwriting Application setup and configured the producer tables, installment plans, and security policies.
• Responsible for all of Lexington’s coverall environment upgrades.

Senior Systems Analyst/Application Support

Responsibilities:

• Key participant in classifying data elements through collaboration with data architects while ensuring private information was secured.
• To create new URLs and port openings designed topology diagrams for ECC submittals to the Firewall Team.
• Contributed feedback on disaster recovery testing provided invaluable insight for data center consideration.
• Performed the configuration for multiple UAT and TEST database servers.
• Employed subject matter expertise to create scope of work and business requirements documentation.
• Oversaw the resolution of all technical problems and database issues including database security, data validity and migration of production data across DMZ.
• Functioned effectively as Database Administrator performing monitoring, implementing solutions, and executing required maintenance.
• Utilized SQL Developer and Crystal Reports to generate reporting for business planning and SOX Audits.
• Point of contact for IBM aiding in the resolution of SAN issues across various networks and platforms.
• Interacted with multiple software release team to coordinate tasks and ensure environment upgrade completed in allotted time.