SUMMARY

• Around 9 years of IT experience with expertise in Business Analysis. In depth domain knowledge of Retail and Ecommerce Industries.
• Extensive success in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML).
• Strong business analysis skills and an understanding of the software development life cycle (SDLC) utilizing Rational Unified Process (RUP).
• Managed product flow from inception to sell through, working with creative, sourcing, manufacturing and retail.
• Excellent working experience with Manhattan Associates WMOS.
• Experienced in MFP for both front - end and backend. Extensively used tools Manhattan WMS, Oracle Retail Assortment Planning.
• Ability to work with non-technical resources on the team to translate data needs into Big Data solutions using the appropriate tools
• Extensive experience working with vendor e-commerce tools like Microsoft commerce as well as helping construct and integrate in-house ecommerce applications.
• Experienced with multiple WMS systems and IT technologies related to WMS systems in a high-volume retail warehouse.
• Experienced in working with key retail platforms like IBM Sterling Order Management system, Sterling Integrator, JDA, Magento
• Successfully completed business training courses on effective business practices, collaborative negotiations, product marketing, and customer loyalty.
• Expert in customer care/communications, problem solving, relationship building and user training and support. (Customer Loyalty)
• Extensive success in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML) in an SOA environment.
• Proficient as long-time liaison between business and technology with competence in Full development Life Cycle of System (SDLC) development with Waterfall and Agile with Scrum methodologies.
• Experienced in conducting requirement analysis, use case design, designing test plans and developed database schemas based on the logical models.
• Extensive experience in Ecommerce portals web application developments and B2B, B2C environments.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, Primavera, Promodel, MS Excel, MS Access, MS Visio, technical assessment tools, Data Warehousing concepts and web design and development.
• Proficient in developing Use Case Model, Analysis Model, Design Model, Implementation Model, Use Case Diagrams, Behavior Diagrams (Sequence diagrams, Collaboration diagrams, State chart diagrams, Activity diagrams), Class Diagrams based on UML using Rational Rose

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential - Bentonville, AR

Responsibilities:

• Responsible for requirements gathering, analysis, detailed process flow design, user acceptance testing, and rollout of new & modified feature functionality deployed on the E- website applications.
• Responsible for creating the test scripts and testing the integration between the OMS, Manhattan WMS and Material Handling Equipment.
• Conducted project discovery through the interviewing of key stakeholders to flush out business rules, operational specifications and interface specification solutions to address identified business opportunities and/or strategic initiatives.
• Collaborated with supporting Business Consultants from functional areas such as SAP Finance
• Coordinating operational research and improvement activities with warehouse control vendors (Intelligrated and Beumer) within a Manhattan WMS 2014 environment.
• Analyze the current Supply Chain Management from receiving an order in OMS (Order Management System), WMOS (Warehouse Management Open System) and complete processing till final delivery to customer and suggest best remedial methods.
• Demandware, SAP Inventory, Manhattan WMS, global integration, and transaction emails to ensure that
• Analyzed automated in-house WMS system to increase productivity while remaining compliant
• Analysis of existing business verticals, their data storage and usage to define a Big data solution to deliver a Single customer view as a horizontal.
• Analyzed the complete Supply Chain, from receiving an order in OMS (Order Management System) and complete processing till final delivery to customer.
• Tracked and Maintained accuracy of inventory through the use of WMOS. Support warehouse and business operation teams through WMS Testing Manhattan WMoS patches and help WMS users with configurations
• Manhattan WMS implementation to support Ecommerce Growth with automation, process optimization and integration with new WCS system.
• Develop, execute and manage the User Acceptance Testing process using JDA and industry best practices.
• First point of contact supporting Manhattan WMS application issues in QA/UAT/Production Support the planners with correcting of POS data by working with EDI team.
• Partnered with the internal PMO, Architecture, Integration & Infrastructure team such as the Web Team (ATG), DOM, DS, JDA,
• Contributed to development and support in customer loyalty module (Campaigns) for the product marketing for sales boom and growth.
• Created company website with MS FrontPage and hosting company web development tools, site included eCommerce and affiliate networking campaigns.
• Tested and implemented new developments in Manhattan WMS.
• Prepared request for proposal (RFP) and statement of work (SOW) to order the interface from vendor.
• Worked on broad range of technologies, including business process tools such as Microsoft Project, Primavera, Promoted, MS Excel, MS Access, MS Visio, technical assessment tools, MicroStrategy Data Warehouse Data Modeling and Design

Environment: MS Office Suite(Word, Excel, Access, PowerPoint & Outlook),MS Visio, Rational Rose, Rational Requisite Pro, Lotus Notes, iOS, Android, Blackberry

Business Analyst

Confidential - Mahwah, NJ

Responsibilities:

• Involved in development phase meetings for Business Analysis and Requirements Gathering.
• Provided recommendation for use of ATG Commerce for B2B and B2C business.
• Installed a Manhattan WMS (Warehouse Management System) in the DC to handle all the cross-docking messaging from Trends.
• Worked on Implementation of Warehouse Management System (Manhattan WMOS) for ASCENA's e-commerce warehouses as Product Owner.
• Involved in jobs and analyzing scope of application, defining relationship within & between groups of data, Star Schema etc.
• Created Customer web-based portal so that customers could manage newsletters for Customer loyalty and Customer Relationship Management.
• Utilized corporation developed Agile (waterfall) SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Tested JDA application patches for fixes provided.
• Consulted with IT-teams with applications that work on top of the base Manhattan WMS 2012 system.
• Collaborated with multiple teams for design and implementation of big data clusters in cloud environments.
• Interaction with the third-party systems - Exact Target, JDA, Sterling team and ensuring the requirements are well understood.
• Working with business requirements to configure Manhattan WMS 2012 within tight deadlines
• Consulted other IT-teams with applications that work on top of the base Manhattan WMS system.
• Analyzed Technical specs for JDA Global Supply Chain application new functionality, enhancements, and fixes.
• Designed digital brand engagement and e-commerce strategies to increase brand loyalty with millennial generation.
• Collaborated with IT and business clients to understand business objectives and provide integrated order-to-cash solutions for product launches on company websites.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of RUP effort in different iterations and phases of the Software Development Life Cycle.
• Analyzed the given source Dimensions and target Fact table structures to develop Surrogate Key tables referencing required dimensions.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Helped IT developers design the service-oriented architecture (SOA) for the application based on the available resources, and the business requirements.

Environment: Lotus Notes, iOS, Android, Blackberry, MS Office Suite(Word, Excel, Access, PowerPoint & Outlook),MS Visio, Rational Rose, Rational Requisite

Business Analyst

Confidential, Columbus, OH

Responsibilities:

• Analyzed the existing claims process and specific business rule logic will be applied in the ACP model.
• Prepared questionnaire based on the System Analysis Performed for all entities.
• Considered Unified Dimensional Model (UDM) using views, and Unified Modeling Language (UML) and object-oriented design.
• Responsible for generation of project artifacts such as Charter, Business Case, Detailed (Functional/Non-Functional) Requirements, SharePoint documentation.
• Improve the reach, effectiveness and trustworthiness of the ecommerce application.
• Interface with product stakeholder groups to define clear user stories and acceptance criteria for the backend eCommerce.
• Using Crystal Reports create, test and implement clear and informative database reports based on customer needs
• Create user-friendly step-by-step documentation for a variety of internal procedures and customer information Built effective relationships with customers by demonstrating commitment and quality through effective turnaround time.
• Utilized corporation developed Agile SDLC methodology. Used ScrumWork Pro and Microsoft Office software to perform required job functions.
• Conducted extensive Joint Application Development (JAD) sessions for all business-related issues.
• Involved in Logical & Physical Data Modeling. Database Schema design and modification of Triggers, Scripts, and Stored Procedures in Sybase Database Servers.
• Worked extensively on Oracle CRM / ERP modules - Service Contract, Order Management, Inventory, Install Base, Marketing Online, Oracle Sales, Field Sales, Sales Online, Telesales, Territory Manager, Account Receivables, Siebel CRM modules.
• Maintained records and statistical information for E-Commerce managers, E-Commerce personnel, other departments and outside vendors
• Design, development, implementation and roll-out of MicroStrategy Business Intelligence applications
• Determined project scope and engineering requirements, estimated schedules, tracked item completion, certified milestones and maintained project documentation and corporate e-commerce web site Testing.
• Established connectivity to all major buy-side vendor order management systems (OMS).
• Designed flexible project foundation enabling rapid implementation of e-commerce website capabilities
• Custom tools upgrade client had created marketing, merchandising product tools to support their custom web application which needed to be re-architected to work with ATGs eCommerce suite
• Prepared High Level Logical Data Models and BRD's (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Identify customer marketing opportunities by applying data mining models and writing advanced T-SQL stored procedures and queries.
• Documented the meeting minutes with issues of about discussed and solutions resolved.
• Gathered information and documented on Conceptual design and Technical design for phase III systems.

Environment: MS Visio, Rational Rose, Rational Requisite Pro, MS Office Suite(Word, Excel, Access, PowerPoint & Outlook)

Business Analyst

Confidential

Responsibilities:

• Gathered and documented business requirements for existing and future business systems.
• Acted as a liaison between business staff and technical staff to articulate needs, issues and concerns.
• Project duties included multiple task project assignments, scheduling and tracking; facilitating meetings with all levels of the business community for requirements gathering, project development, design considerations, impact and risk analysis, and quality control of client acceptance testing.
• Assisted in the filing of the company's annual report to the states in which we conducted business as well as assisting in the annual budget projection.
• Analyzed software requirements specification (SRS), prepared functional specification document (FSD), and designed documents as per standards.
• Involved in with the access and fiber technologies, as well as IP routing and Ethernet switching solutions along with end-to-end integration of the entire network team.
• Working with the Product Owners and Product Managers to introduce new features and integrate various data sources to offer Sale price, Promotions, Discounts, Gift Cards, and Loyalty programs to the customers.
• Designed and reviewed the various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents.
• Evaluate budget savings and incorporate them into the ongoing budget monitoring.
• Extensive success in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML) in an SOA environment.
• Prepared Business Requirement Documents (BRD's) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.

Environment: Lotus Notes, iOS, Android, Blackberry, MS Office Suite(Word, Excel, Access, PowerPoint & Outlook),MS Visio, Rational Rose, Rational Requisite