Summary

Distinguished, well rounded Information Technology executive with expertise in diverse range of technologies. Demonstrated success managing all facets of IT Department. Well organized, results oriented individual with the ability to implement innovative solutions on time and within budget to improve business functionality. Extraordinary management skills, capable of leading and motivating individuals to maximize levels of productivity both individually and within a team. Exceptional communicator, focused on building strong employee and customer relationships.

Qualification Highlights

Professional Experience

• Reporting to the President senior management position responsible for leading and managing company IT department with a staff of 32. Includes Software Development, Networking, Quality Assurance, Help Desk, and Business Analyst.
• Responsible for strategic planning, technology direction, policy development, operational management, budget planning, and business continuity / disaster recovery planning.
• Restructured IT Department and implemented best practice policies, procedures, and controls resulting in significant quality improvement and timeliness of delivered services.
• Established metrics and measurements to ensure IT services are delivered in accordance with business requirements.
• Increased staff from 15 to 32 full time employees. Responsible for recruitment, hiring, and team building.
• Developed and implemented IT policies to conform to OCC requirements including Acceptable Use Policy, Security Policy, Incident Response Policy, Risk Management Policy, Change Control Procedures, and others.
• Implemented required controls, processes, and reporting in preparation for SSAE16 SOC II audit. The audit was completed in July 2012 resulting in no findings in the final report.
• Interface with peer senior managers and key client, vendor, and other business partners to ensure IT projects are delivered within scope and on time.

Confidential

IT Manager

• Directed all facets of IT department including Software Development, Database Administration, Network Services, Quality Assurance, Telecommunications, Hardware, and Help Desk.
• Established and maintained multi-year IT Strategic Plan.
• Developed, maintained, and monitored 7.4M annual IT budget. Consistently controlled IT purchases and expenses within budgeted amounts.
• Assembled product roadmaps through collaboration with customers and employees ensuring systems were developed to meet business requirements.
• Directed product management and IT projects in accordance with IT Strategic Plan and business requirements. Consistently delivered quality products on time and within budget. Key projects include:
• o Online Filing Online Java/J2EE portal that allows AF Members the ability to file and respond to arbitration filings using AF's website. Application resulted in a 15 staff reduction.
• E-Subro Hub Online Java/J2EE application that allows insurance subrogation and claim departments the ability to trade electronic subrogation demands and responses including supporting documentation e.g. photos, police reports, witness statements , reducing recovery cycle time and costs.
• VMware/EMC SAN Implementation of 8 VMware ESX servers hosting 60 virtual machines utilizing EMC SAN for physical storage. Significantly reduced datacenter footprint, reduced deployment cycle for new servers, and improved disaster recovery preparedness and scalability.
• MPLS WAN Recommended and lead effort to replace legacy Sprint Frame Relay WAN with MPLS. Quadrupled network bandwidth and reduced costs by 30 .
• Commercial Co-location facility Recommended and directed the movement from on premise server room to commercial co-location facility. Significantly increased company's disaster recovery capabilities.
• Recommended and planned Cisco Unified Communications enterprise VOIP phone system which will increase customer satisfaction, significantly improve disaster recovery preparedness while saving approximately 100,000 annually.
• Developed and maintained comprehensive IT Disaster and Continuity Plan.
• Created comprehensive corporate Document Retention Policy. Planned and directed implementation of Symantec Enterprise Vault to ensure electronic documents are maintained in accordance with Document Retention Policy.
• Contract negotiation and vendor management for all IT related services.
• Created and implemented key IT and corporate policies including Acceptable Use Policy, Document Retention Policy, Document Confidentiality Policy, and Administrator Access Policy.
• Speaker at National Association of Subrogation Professionals NASP 2003 and 2005 Conference outlining AF's Electronic offerings and future direction.

• Managed all facets of Software Development Department.
• Analysis, design, planning, and implementation of all software development projects.
• Development and monitoring of software development budget.
• Research and development of various software development technologies.
• Data Modeling
• Oracle Database Administration

• Development and enhancement of PowerBuilder based Case Processing System.
• Research and development of emerging software development technologies.
• Oracle Database Administration
• Internal Customer Support