SUMMARY

• A goal - oriented Business Analyst/Project Manager with extensive experience in planning and scheduling of projects.
• Possess excellent coordination and motivation skills with a proven record of accomplishment driving projects successfully through go-live as well as providing post implementation support.
• Oversees the planning, implementation, and tracking of projects from conception to completion with specified deliverables.
• 3 years’ experience conducting daily stand-ups, release planning, backlog grooming sessions, sprint planning, demo reviews, change request management, and retrospectives.
• Experience in project execution, project scheduling, monitoring, overall direction, coordination, implementation, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.
• 10+ years of BA and QA experience.
• ETL, EDI, Data Mapping, Data Migration, EDIFACT, ANSII 4010 & 3041 formats, 837 (I, D, P), 835.
• Software Integration implementations with 3rd party applications experience.
• Proficient in writing & designing detailed functional & technical system specifications to support various IT System Solutions.
• Configure & customize software as well as compose complex business requirements for various technology solutions.
• Extensive End User Training preparation and delivery.
• Business Process Re-engineering, planning and analysis.
• Experience with best practices in finance and automating finance processes and procedures.

TECHNICAL SKILLS

• Version One
• J2EE
• Service Now
• Confluence
• Concur
• Microsoft Office Suite (including MS Project)
• ACE Project
• MS Visio and MS Access
• SharePoint
• SQL Server, MySQL
• TFS (Team Foundation Server)
• HPQC
• Sage Software (MAS 90/200)
• Access, Oracle, SAP, SQL
• JavaScript, XML, HTML

PROFESSIONAL EXPERIENCE

Business Systems Analyst

Confidential

Responsibilities:

• Gathering & defining requirements with Business leaders, Compliance, and Product management teams.
• Writing User Stories & requirements to build an Enterprise-wide system that is FCRA compliant and streamlines processes for end users.
• Collaboration with Development in every phase of each iteration.
• QA testing, UAT & Post Release Production testing.
• Provide training material and assist Training team with rolling out new features to the team.
• Lead Technical Writer in writing and publishing SOP’s that integrate new features from each release.

Sr. Business Analyst/Project Manager

Confidential

Responsibilities:

• Analysis and management of implementing a cloud based CRM solution.
• Provide training material for end-users.
• Built and maintained vendor and client relationships.
• Create staff development process documents.

Sr. Business Analyst/Project Manager

Confidential

Responsibilities:

• Built QA Test Scripts & led testing for various SDLC projects.
• Providing strategic direction during the implementation stages to client, vendors and project team.
• Shifted existing projects from Waterfall to Agile or Waterfall/Agile methodologies.
• Working with Business Units as a Project Manager to implement web based product offerings for clients.
• Project Manager over internal database implementations & enhancements.
• Document new database properties, standards and procedures for IT Operational support.

Sr. Project Manager/Business Analyst

Confidential

Responsibilities:

• Managed and lead web-based/SaaS projects for multiple clients and acquired companies with potential revenue of $50K - $2M+.
• Executed SQL Queries for client research, QA and client post-implementation support.
• Mitigated any roadblocks, risks, scope creep and any lack of resources.
• Created, modified and approved User Stories in Version One and ServiceNow.
• Provided post-implementation support, training, Lessons Learned Sessions, and transitioned clients to Client Service Representative (CSR) responsible for the on-going relationship with the client.
• Identified and contributed to process improvement opportunities by providing proactive and strategic solutions in an Agile/Waterfall environment. Led daily/weekly SCRUM meetings.
• Configured clients in Oracle database using SQL inserts and in pharmacy processor’s system using ServiceNow
• Created and maintained Functional Requirements, Project Plans, LOE’s and Test Case Plans, Test case scenarios, throughout each SDLC.
• Gathered requirements from client and translate into technical documentation including project scope, data mapping, business rules, data flow, and ftp protocol for Engineers and IT Operations.
• Troubleshoot and analyze failed jobs by reviewing JavaScript code for errors.

Business Analyst/Staff Accountant

Confidential

Responsibilities:

• Integration of Accounting Business Units (Acquisitions) with various financial software onto SAP ECC 6.0.
• SalesForce Integration with SAP (CRM/SD) to provide internal customer/vendor relations tracking system.
• Master Data Governance analysis, preparation and presentation to board monthly.
• Query, reconcile and analyze large volumes of data utilizing various tools.
• Identify & escalate problems/issues with SAP functionality (HPQC).
• MRBR: Design user interface, test and maintain G/R I/R tracking.
• Used to Bridge Gap to A/P and Purchasing.
• Offshore Liaison: Provide ongoing training and support to IT team, A/P Team, Procurement and Financial Analysts.
• Business to Business (B2B) Accounting & Telecom SME: Requirements gathering, document workflows, process flows, (EDI Billing/Invoicing Feeds).
• PCI Compliance Officer: Primary contact for any PCI issues and provided governance for new and existing standards.

Business Analyst

Confidential

Responsibilities:

• Developed project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structure (WBS) and directed team in achieving project milestones.
• Led testing of IBM EDI feeds.
• Assist in streamlining/documenting processes & procedures for monthly reconciliations.