Business Analyst / Aftermarket Account Manager Resume

SUMMARY:

Project Management | Vendor / Supplier Management | Customer Satisfaction
Innovative business professional that has successfully led several large scale projects from conception to completion while ensuring all significant milestones were met.
Track record of successful vendor/supplier management tactics.
Ability to produce results that increase revenue while maintaining client partnerships.
Recognized as a positive influencer who is able to build cross - functional relationships and increase unity to the organization’s goals.
Employs a leadership style that is built upon authentic relationships, accountability, and a fun but productive work environment.

KEY STRENGTHS:

Project Management

Customer Satisfaction

Vendor / Supplier Management

Effective Communicator

Cost Control & Reduction

Performance Metrics

Research, & Analytics

Process Improvement

Business Development

PROFESSIONAL HISTORY:

Confidential

Business Analyst / Aftermarket Account Manager

Responsibilities:

Collaborated with customers to forecast spare parts usage in order to decrease lead times and ship eighty percent of distribution supported parts from stock.
Leveraged relationships with customers to maintain and grow existing sales.
Communicated with internal departments when production schedules were delayed in order to actively participate in a successful vendor / supplier management relationship.
Ensured spare parts coverage was in accordance with specific contractural agreements for each customer.
Analyed customer purchasing trends in order to optimize purchasing decisions while also reducing excess inventory.
Oversaw a customer aftermarket sales account for a leading US airline with annual sales revenues in excess of twelve million dollars.
Managed the production schedule for intercompany sales, and consistenly achieved an on-time delivery performance in excess of ninety-eight percent.
Constructed new logistical procedures to support program schedules that resulted in shipping costs decreasing by ten percent.

Confidential - Winston-Salem, NC

Account Manager

Responsibilities:

Business professional for a manufacturer of aftermarket aviation components.
Professionally communicated regarding the on-time delivery of orders, and liaised with internal supply chain or production professionals when situations arose.
Completed research and data analysis to resolve warranty claims.
Conducted periodic market analysis to maintain fair market value of products, and recommended price changes when warranted.
Involved in the initial audit by a large manufacturer for the eventual multi-million dollar contract of new business.
Forecasted parts usage in order to reduce repair station turn-around time by 72%.

Confidential - Milwaukee, WI

Operations Coordinator

Responsibilities:

Coordinated large scale construction projects while managing a team of five maintenance workers to ensure tasks were completed on-time.
Performed disaster responsiveness duties while successfully coordinating the appropriate emergency response based upon communication with other disaster response officials.
Active participant in the Confidential ’s annual review which resulted in six consecutive perfect inspections.
Developed a communications strategy that allowed for earlier communication between operations coordinators and aircraft pilots which enabled earlier proper coordination of resources.