SUMMARY:

• Senior - level Business Analyst 10+ years experience expertise leading requirements efforts focus on business software, process, systems, and infrastructure initiatives
• Performing decomposition of business needs into business/functional/non-functional requirements and business/system rules
• Using JAD sessions, research, interviews and shadowing to identify and validate requirements.
• Identifying project opportunities and risks and brainstorming solutions
• Creating and managing project and work stream plans
• Leading, defining and participating in User Acceptance Testing
• Creating business use cases, system use cases, use case maps, use case flows, user stories/story cards, wireframes and low-resolution prototypes, process flows and process maps, traceability matrices, UAT scripts and project plans.
• Building strong working partnerships with teammates, clients, designers, developers, testers and vendors at all organizational levels (staff, management, senior management).
• Working in Agile, Hybrid Iterative, and Waterfall project environments.
• Member: International Institute of Business Analysis (IIBA).

TECHNICAL SKILLS:

Methodologies: Waterfall, Agile, Hybrid Iterative, RUP, UML, BPMN

Documentation Tools: JIRA, Confluence, Visio, Word, Excel, PowerPoint, Rational Requisite, Rational Rose, SharePoint, Snag-It, Balsamiq, Blueprint

Internet Technology: HTML, JavaScript, CSS

Project Management Tools: Microsoft Project, Excel

Web Analytics Reporting: Confidential, Web Trends

Quality Management Tools: HP Quality Center (ALM), IBM Rational (ClearQuest)

Content Management Tools: Adobe CQ5, Documentum

DETAILED WORK EXPERIENCE:

Business/Business System Analyst

Confidential

Responsibilities:

• Providing senior-level and lead BA/BSA support on initiatives within the business and technical teams to which I am assigned.
• Facilitation of full-cycle requirements and charter-definition efforts across multi-disciplinary teams (elicitation, documentation, prioritization, traceability, change control), business and technical process flow definition and maintenance, current state analysis to identify business rules and detailed business requirements for technical initiatives where no documentation exists, definition of new methodology standards, guidelines and templates within my assigned departments, first line customer support for issue triage and resolution, management of customer-facing communications such as internal information portals and service disruption messaging, requirements and artifact management in Blueprint, JIRA, SharePoint and Filenet, mentoring and training junior-level analysts and contract BAs as needed.

Business Analyst (Consultant)

Confidential

Responsibilities:

• Functional requirement elicitation and authoring culminating in the delivery of requirements packages including, but not limited to: requirements narratives, process flows, system interaction flows, actor definitions, business-level scenarios/use cases.

Business Analyst

Confidential

Responsibilities:

• Working with internal maintenance team to support defect resolution and enhancements on all digital services including their web presence and back-office support systems.
• Working with project and program managers to organize, staff, estimate, and coordinate enterprise-wide association management system replacement effort. Business requirements elicitation resulting in user stories, use cases, design mock-ups, wireframes and process flows.
• Responsible for presenting weekly Agile showcases of completed work.

Product Manager/Business Systems Analyst

Confidential

Responsibilities:

• Product Manager responsible for the definition and execution of tactical and strategic business plans for two web-based professional products targetinginternational healthcare facilities with large English-speakingnursing populations. Product lead for UI redesign effort including vendor identification and selection, definition and authoring of business and functional requirements, acting as business project manager, and over-seeing remote usability studies performed by vendor.
• Creation of various levels of project documentation including status reports, business/functional requirements, user interface mockups, agile stories, project plans, and project roadmaps. Setup and management of analytics reporting and migration from Web Trends to Confidential .
• Collaboration with marketing team to develop and execute brand stories,campaigns and promotional materials.
• Direct customer and sales team training and domestic trade show support.
• Business System Analyst responsible for authoring and management of business and functional requirements to support a globally-dispersed team assigned to the online 400+ journal platform, eHealthConnect.com. Implemented product’s first requirements methodology/plan (RUP).
• Creation of detailed requirements packages including, but not limited to narrative business/system interaction use cases, process flows, system interaction flows, flat interface prototypes, UAT script authoring and user acceptance testing.
• Administration and enforcement of corporate Sarbanes/Oxley standards.
• Development and maintenance of team Intranet and extranet sites.

Senior Business Analyst

Confidential

Responsibilities:

• Responsible for authoring and management of business and functional requirements to support conversion of existing manual paper workflow to electronic workflow system.
• Creation of detailed requirements packages including, but not limited to narrative business use cases, process flows, system interaction flows, actor definitions, flat interface prototypes, business/system interaction use cases.
• Comprehensive release and post-release support including, but not limited to: development of functional and deployment requirements, training and implementation support for end users, user acceptance testing, implementation Help Desk management, and the creation training manuals and presentations.

Technical Project Coordinator/Manager (Consultant)

Confidential

Responsibilities:

• Responsible for management of extensive issues log and creating system flows to support conversion of existing manual paper workflow to electronic workflow system.

HMTL Developer (Consultant)

Confidential

Responsibilities:

• Responsible for supporting the initial HTML build of the Confidential website.

Project Manager

Confidential

Responsibilities:

• Responsible for 5 new and 18 legacy web and software products.
• Budgeting, cost tracking, invoice preparation and reconciliation of financial data with internal accounting. Internal and external resource management.
• Requirements elicitation and authoring using company-defined methodology.
• Creation of requirements packages including business use case narratives, flat interface prototypes and user acceptance script authoring and testing. HTML and graphics development and maintenance.