SUMMARY:

• 15+ years of extensive Business Analysis, Product Management, and Marketing Support experience with complex information systems.
• Website and Partner Portal Re - Design, CMS and eCommerce Projects
• Global/Regional Applications - User Experience, Localization, Permission/Rules based content
• Web Marketing - Campaign Management, Marketing Automation Workflow, Profile Registration
• Reporting/Analytics Applications - Data Enrichment, ETL, User/Usage Analysis. Segmentation
• Business and Functional Requirements
• Use Case Scenario Documentation and User Acceptance Testing
• User and Application Demonstrations
• Project Team Leadership and Mentoring
• Excellent Written and Verbal Communication Skills
• DOD & EBI Security Clearances (no longer current)

HIGHLIGHTED TOOLS AND APPLICATION EXPERIENCE:

Interwoven Teamsite: Content Management Systems

Jive Groups: cloud-based collaboration platform

Google Search Appliance: Admin

HP Quality Center: Use Case, Integration and UAT Testing

Remedy: Service/Support Management System

Ariba: Contract Management System

Business Objects: Business Intelligence/Analytics

Webex & Webex Social: Collaboration and Social Networking

Microstrategy: Business Intelligence

MS Office Applications: Excel, Power Point, Project, Visio

Apple Mac: OS and desktop applications

Adobe Photoshop: UI Design and Requirements Presentation

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Sr Business Analyst

Responsibilities:

• Gather and document system requirements and business process flow for Global Equity tracker automation project.
• Collaborate with business stakeholders and integration team to propose solution options to meet upcoming transition to revised vesting period and required taxation calculations for equity vesting. Provide UAT support and document User Guide, and coordinate release activities.
• PayPal post-split data cleanup project to remediate system records per legal guidelines.
• Work with Confidential Litigation team to provide Analysis and Discovery documentation for records that Confidential is legally obligated to remove as a result of company split.
• Business Analysis and UAT support for Localization project for Intellectual Property(IP) Portal. Integration effort with existing Patent Portal to enable localization support for submissions in German, Simplified Chinese, and Korean leveraging automated translation tool.
• Contract Management System replacement project. Meet with Regional Stakeholders to gather and document Business and Functional Requirements for next generation Global Contract Management Solution and Vendor POC (SAP/Ariba and SFDC). Project currently in post-vendor selection and preparing detailed requirements for 2017 implementation.
• SalesForce Ticketing System to capture employee inquiries to the Global Stock Team. Gather and document requirements to replace the existing Stock Team inquiry system to re-host onto a SalesForce based platform.

Confidential, San Jose, CA

Sr IT Business Analyst

Responsibilities:

• Analyze, prioritize and document business and functional specifications for eCommerce project release deliverables.
• Product Configurator Enhancements and Integration with Quote and Order Systems
• Business and Functional Requirements
• Use Case Documentation, UAT and Release Management
• Regional/Localization/Multi-Language Feature Enhancements
• Federal/Trade Agreement Act Compliance Enhancements
• Product Search and UI Enhancements
• Project Lead for Large Scale Message Localization - Managed Cross Functional project to standardize and apply localization to over 11K Product Configuration Instructional messages.
• Reduced 11K unique messages to 1500 by applying standardization and re-use
• Improved efficiency, Reduced Maintenance and Support
• Partner Adoption Tracking and Trending Analysis utilizing Business Objects and Excel reporting analysis
• Production Support problem analysis and resolution utilizing Remedy and Business Objects reporting analytics, Quality Center Test Verification
• Product Management and Production Support to BU/Product Owners for Product Supply Chain Definition and Setup (Cisco eGenie platform).

Confidential, Mountain View, CA

Senior Business Analyst

Responsibilities:

• Support complete Software Development Lifecycle
• Manage Enhancement and Operations Support activity
• Lead Business Analyst for Content Management System, Application UI, Registration and Profile Administration, and Interface/Integration components
• Single Sign-On and Interface components to vendor applications such as SalesForce.com (SFDC)
• Integrated Google Search Appliance with complex secure access and content management requirements.
• Content Management requirements specification, validation and using Interwoven Teamsite
• Supply Chain Management - Order Management and Reporting
• 3rd Party Site Integration

Confidential, Mountain View, CA

Senior Business Analyst and Product Management

Responsibilities:

• PartnerNet Re-Architecture following Confidential /VERITAS merger
• Business Analyst and Project Management role for several key functional analysis and requirement tracks
• Project Lead for the Content Management System (CMS - Interwoven Teamsite 6.5), PartnerNet Application UI and Systems Integration
• Project achieved considerable goals in scalability, availability, and reduced maintenance effort
• PartnerNet 3.x releases
• Business Analyst role for ongoing PartnerNet CMS and Application Layer support
• Integrated Google Search Appliance (GSA) using unique content feed to index localized content and support permission based content access.
• Extensive Interwoven Teamsite support for Global Content Management
• Delivered 3 Major and 10 Enhancement release cycles

Confidential, Mountain View, CA

Sr. Business Analyst

Responsibilities:

• Business Analyst and Project Manager for a number of eBusiness and eMarketing applications including:
• VERITAS Partner Network eMarketing solutions for online lead generation on veritas.com
• Email Campaign System (VBlast)
• Google Search Appliance integration for confidential
• Sales Force Automation - IT developed Opportunity Registration application
• Ongoing project support to eBusiness and Marketing Automation applications including:

Confidential, Menlo Park, CA

Sr Sales Consultant

Responsibilities:

• Communicate Technical and Business Value propositions for solutions to key customer accounts
• Sales Support and Product Demonstration in customer pre-sales activities
• Customized demonstration preparation and presentations
• Technical and Functional RFP response
• Proof of Concept implementations

Confidential, Foster City, CA

Sr Business Analyst, Product Manager

Responsibilities:

• Developed Information Strategy Proposals and Business Cases
• Business Objectives for worldwide Confidential Information Reporting system
• Research and Analysis of Data Warehousing and Data Mart Requirements
• Data Cleansing and Enrichment Requirements
• Merchant Database Consolidation Proposal and Requirements
• OLAP Tools analysis (web and client/server)
• Decision Support Application Prototype Design and Test

Product Manager

Confidential

Responsibilities:

• Proposal and Business Case Development
• Business and Technical Requirements for new Confidential and product support systems
• Custom OLAP interface design specifications
• Coordinate with Confidential Regional Marketing and Member banks for pilot, rollout, product migration, and marketing activities.
• Product Presentations,, and Customer Support