SUMMARY

As an IT professional, I have participated in every phase of the System Development Life Cycle to implement, enhance and develop software to satisfy the business needs. I have very strong organizational, communications, managerial, and software skills enabling me to function in various roles in a team environment and to be an effective liaison between the business and technical teams at all levels of the organization.

RECENT WORK HISTORY

Confidential

Consultant Prudential insurance

• Worked on project to enable the customer service personnel to compile and process customer information in a more efficient manner allowing the data entry to occur in a single system rather than the two systems originally used
• Worked with project manager to plan the tasks and deliverables for the requirements phase
• Create to-be process flow diagrams for each of the transactions that are in scope
• Worked with subject matter experts SME's to gather and document business requirements for in scope transactions
• Worked with SME's and development team to gather and document software requirements for in scope transactions
• Maintain a traceability matrix to align the high level business requirements, detailed business requirements, high level software requirements, and detailed software requirements
• Identified and documented use cases and UAT test plan

Confidential

Consultant Selective insurance

• Worked on implementing newly designed process flow for the Commercial Lines Automation System CLAS system across all lines of the commercial insurance business
• Created process flow diagrams for a number of the commercial lines of business as they would be in the future state
• Designed screen interfaces for the newly designed system
• Documented the forward process flow and functional requirements for the new processes for CLAS
• Assisted with the documentation for a new commercial line of business
• Prepared process flow diagram and screen interfaces for the new commercial line of business
• Documented the processes for agent endorsements to existing policies

Confidential

Consultant

• Worked on project to standardize their Central Reservation System CRS across all hotel chains in the organization
• Worked with subject matter experts SME's to gather and document business requirements
• Documented functional requirements for user interfaces for group reservations
• Aligned business requirements with functional requirements
• Created process flow diagrams for group reservations
• Created and documented use cases for group reservations including super use cases, sub alternate use cases and failure scenarios to be used for user acceptance testing UAT

Confidential

Sr. Business Analyst

• Documented the initial requirements for a learning management system via a SharePoint site to support the training of employees and partners of the firms in the Asia Pacific region
• Documented the initial requirements for a global career path tool via a SharePoint site to aid in the training and development of employees around the globe in support of individual career goals
• Worked with a large global team to build a template for implementation of SAP/CRM within each individual Firm throughout the world
• Engaged with global business users to implement local SAP/CRM databases of entities including individuals and businesses along with contact information and attributes
• Implemented the requirements necessary for establishing business opportunities within a specific firm
• Implemented the tools necessary for performing risk assessments for a specific entity and opportunity within a specific firm prior to establishing an engagement
• Participated in the revisions of the documented global end to end engagement process
• Recorded system processes for user guide documentation using RWD UPerform software
• Compiled and documented data requirements and sources necessary to build a world wide database of entities internal and external clients that supports unique identifiers for global reporting purposes
• Conducted requirements gathering sessions and documented business and functional requirements for development of the Global Markets Online Credentials Information GMOCI SharePoint site to be used as a single source of information related to global marketing initiatives
• Developed prototypes of user interfaces for the GMOCI SharePoint site
• Participated in development discussions and testing initiatives for the GMOCI SharePoint site
• Earned an Encore award for my efforts on the GMOCI project

Confidential

Consultant KPMG

• Participated in departmental initiative to standardize the business analysis teams procedures and documentation templates
• Built mockup of Global Home Page in new Portals environment using SharePoint 2007
• Documented functional requirements for various training programs to track and report on participant compliance
• Documented functional requirements for revisions to KPMG Brand Central design standards
• Worked with KPMG Portals MWIII Team to document the Collaboration Guidelines

Confidential

Consultant bmw

• Coordinated efforts with an international team of employees and consultants to streamline and standardize BMW's worldwide financial reporting via an International Financial Template IFT using a newer version SAP's Financial and Controlling modules
• Gathered and documented business and functional requirements related to the vehicle purchasing and wholesaling processes
• Prepared business workflow diagrams illustrating both financial and logistical business processes using ARIS
• Performed gap analysis to identify areas of opportunity to enhance existing systems and interfaces and automate the many manual processes currently feeding BMW's existing version of SAP
• Recommended process and workload improvements for the project team, many of which were implemented by the project leads
• Assisted with the review and improvement of system proposal documentation process for the overseas team charged with implementation of the SAP solutions

Confidential

Consultant A P

• Facilitated requirements gathering sessions with corporate accounting teams to analyze current processes and identify areas of opportunity to be incorporated in the project to replace an existing legacy Gross Profit system, comprised of many sub systems, with an open system solution
• Documented the business and functional requirements for two of the sub systems to be replaced in phase I while accommodating for simultaneous retail and cost based accounting practices
• Store Statement Reconciliation System allowing the corporate accounting team to reconcile the debits and credits at store level by week and interface with the legacy Gross Profit system and Oracle Applications General Ledger
• Store Inventory Adjustment System allowing the stores and corporate accounting users to generate inventory adjustment transactions and interface with the legacy Gross Profit system and Oracle Applications General Ledger
• Prepared system and workflow diagrams and GUI and report prototypes
• Designed the foundation for a proprietary Gross Profit Application using an Oracle database including data requirements and interfaces
• Designed the open systems replacement application for the Weekly Store Statement and Inventory Adjustment Systems including data requirements, forms, reports, interfaces, and internal procedures
• Identified database requirements, including tables, data elements, keys, and indices
• Coordinated efforts with the data integration team to create logical and physical data models using ER Studio
• Coordinated efforts with store systems team to identify changes required on the POS systems to meet the requirements identified by the corporate accounting team for Weekly Store Statement
• Lead technical team in the creation and maintenance of the database, documentation of technical specifications, and development efforts
• Developed test scenarios for the foundation application in addition to the WSS replacement application
• Participated on Disaster Recovery team to test recovery of critical systems

Confidential

Consultant Party City

• Following the System Development Life Cycle, prepared and maintained sub-project plan, requirements document, technical document, test plan, test scripts and learning materials for development of proprietary allocation tool
• Participated in BRS session to gather and document business requirements for implementation of JDA PMM Replenishment and Transfer Allocation Modules
• Worked with merchandising and development teams to define business and technical requirements for development of Crystal Reports
• Developed test plans and scripts for unit and user acceptance testing
• Conducted training sessions for the merchandising team for the PMM modules

Confidential

Manager, IT Business Analysis

• Interviewed candidates and hired new business analysts
• Defined objectives, trained and managed workload for two Senior Business Analysts
• Prepared and conducted written and oral mid-year progress reviews and annual performance appraisals
• Raised the bar for business analyst responsibilities and approach
• Recommended clearly defined responsibilities for business analysts across the IT organization which were implemented
• Organized consistency for all documentation including scope approach, business requirements, test scripts and issue logs
• Prepared project plans for new business initiatives using the System Development Life Cycle as a format
• Provided direction for initialization of new business initiatives to the different user groups involved
• Identified and recommended modifications, enhancements and/or replacement of current system functionality
• Performed liaison function among the IT development disciplines
• Troubleshot and resolved user and system issues