SUMMARY:

• Over 13 years of exceptional product management experience in enterprise SaaS software in both B2B and B2C space and very good at defining products and working with engineering to deliver high quality products to market
• Passionate about using machine learning to improve user experience and business productivity
• Possess commendable conceptualization skills
• Led projects in agile methodologies
• Successfully led consulting projects in multiple industries: High Tech, Port and Shipping, Oil and Gas, Medical Systems, News Media, Electric Utility, and Mining
• Product Management/Technical Skills Product Roadmap, Product Backlog, Data Modeling/ SQL, UX Design, User Story, SQL, REST/SOAP API, Application Composer, Oracle BIP, OBIA
• Machine Learning/ Data Science Skills Tools used - R, MATLAB/ Octave, Projects done - Linear Regression, Logistic Regression, Neural Network (Kernels and Back Propagation), SVM, K-means Clustering, Dimensionality Reduction (PCA), Anomaly Detection, Collaborative Filtering based Recommender Systems, Large Scale ML Batch/ Stochastic Gradient Descent
• Product/Domain Experience - Service Contracts/Installed Base, Lead, Opportunity, Sales Catalog, Quoting,
• , Customer Service, Field Service, Depot Repair, Order Management, Fulfillment/ Shipping, Product/Pricing Administration, Accounts Receivables, Accounts Payables, Revenue Management/Recognition, Procurement Contract, Purchasing, Receiving
• People Management experience Hiring and Managing Teams, Mentoring PMs

PROFESSIONAL EXPERIENCE:

Senior Product Consultant

Confidential

Responsibilities:

• Advising CRM and ERP customers on need analysis and software gap analysis
• Advising startups on product strategy, roadmaps, and user experience design

Principal Product Manager

Confidential, Sunnyvale, CA

Responsibilities:

• Successfully mapped the Service Contracts Cloud use cases to Financials Revenue Management for the new revenue accounting standard ASC 606 compliance
• To close a deal led a team of engineers and consultants to build a feature that allows selling support as a subscription from the retail customers e - commerce store
• Grew PM team by interviewing and mentoring new PMs to take ownership of service contracts features
• Negotiated a minimum viable product and built the feature for Sales Agreements with FOM Cloud
• Architected Simplified Product in CX Sales Cloud and built Integration with other Sales Cloud products, such as, Opportunity, Leads, and Deals
• Streamlined Service Contracts implementation flow for better Customer TCO
• Successfully led the integration of Service Contracts Cloud with SCM Cloud Installed Base to support customer asset return, transfer, split, replacement, and upgrade scenarios
• Successfully built CPQ cloud to Service Contracts integration to support subscription/coverage scenarios
• Successfully led the development of configurable entitlements and milestones feature

Senior Product Manager

Confidential, Redwood City, CA

Responsibilities:

• Managed a cross - functional team to build a partner program enrollment contract feature in Sales Cloud
• Led a team of consultants and engineers to deliver a contract feature that provides 360 degree view of all the financial relationships a customer has with the bank
• Led an initiative to build and launch a dashboard feature that enabled customers to get a holistic view of all types of buy and sell side contracts, pending approvals, and their deliverables
• Mentored product PMs on the new UX paradigm of persona/task based UX design
• Led a cross product initiative to successfully come up with a solution approach to seamlessly integrate E- Business Suite Service Contracts, Order Management, Pricing, and Installed Base.
• Designed and led development of Service Contracts approval feature to market
• Led the initiative of building an assignment engine for a field service manager dashboard based on resource skillset and availability

Product Manager

Confidential, Redwood City, CA

Responsibilities:

• Designed and built an UI and REST API based feature that eliminates the need to manually update contracts price when assets in contracts are returned, transferred, reinstated, replaced, upgraded, or split.
• Successfully analyzed requirements, designed, and delivered the field service charges debrief feature to create repair quote with coverage discounts
• Enhanced a feature that automatically calculates response time on a service request created by a service agent
• Designed and developed a service contracts renewal feature that allowed customers to support automatic renewals feature for low value contracts and a contract inquiry feature in customer portal

Senior Application Engineer

Confidential, Redwood City, CA

Responsibilities:

• Designed Supplier Recovery Flow with E - Business Suite Procurement Applications. Worked on Sourcing, ASCP, INV, and BOM as well for this project.
• Developed and maintained E-Business Suite Service Contracts Preventive Maintenance feature and integrated with cMRO and Field Service
• Enhanced and maintained E-Business Suite Service Contracts Entitlements integration with Teleservice, Field Service, and Depot Repair

Consultant

Confidential

Responsibilities:

• Designed an application to track N - tier suppliers to avoid Import Trade Violations (Cisco - High Tech)
• Led design of extensions and implementation of Oracle Payroll and hired and managed a low cost team of
• 5 to maintain the same (Marine Terminals - Port and Shipping)
• Analyzed requirements and designed and implemented an application to support Oil & Gas Metered Order to Invoicing flow (America Airliquide - Oil and Gas)
• Led requirements analysis, design, and implementation of extensions for Sales Order freight and COGS calculations. Worked on SR, AR and ASCP/MRP as well. (Ventana Medical Systems)
• Analyzed requirements to design and hook a custom logic to expense process of automatic accounting distributions of submitted expenses (The Phoenix News - News Media)
• Led design and implementation of an extension to breakout cross project burden or overhead to individual projects for Project Costing module (Tucson Electric Power Electric Utility)
• Migrated the human resources and the payroll data from an IBM system to Oracle Applications system after learning a new migration tool in a day (Walter Energy - Mining)