Business Consultant / Case Manager Resume Plymouth, MI - Hire IT People

PROFESSIONAL SUMMARY

Highly organized multi - talented Customer Service and Administrative Support professional that has experienced in providing solutions, delivering customer service and satisfaction,, and coordinating events and projects.

PROFESSIONAL EXPERIENCE

Confidential, Livonia and Ferndale, MI

Business Consultant / Case Manager

Responsibilities:

Assist employers with scouting talent, wage analysis, recruitment, onboarding, posting jobs and creating job descriptions, and informed of incentives for hiring untapped talent
Facilitate and coordinate workshops and hiring events
Responsible for increasing employer utilization by 15% per contract year
Aid job seekers: resume assistance, job search strategies, identifying skills gap, and removing barriers
Provide information regarding services that are offered through Confidential Association
Maintained cost control by tracking and monitoring program associated expenses and funding allocations
Provide customer service via phone, email, and face to face encounter daily on average of 30 per day

Confidential, Plymouth, MI

Human Resource / Purchasing Assistant

Responsibilities:

Full Cycle Recruiting, KPI Reporting, Benefit inquiries and administration, maintained applicant tracking system, and tracking of performance reviews, training, and attendance
Communication with suppliers, vendors and engineers
Invoice reconciliation, and processing price adjustments
Responsible for tracking and processing NAFTA documentation and other shipping paperwork
Provide customer service to vendors and suppliers related to discrepancies and other concerns

Confidential, Ann Arbor, MI

Training Coordinator / Customer Service

Responsibilities:

Suggested appropriate training programs based upon need
Monitored, evaluated and recorded training activities and effectiveness
Assigned instructors to conduct training based upon experience, content, and cost
Monitored training cost and prepared budget report to justify expenses and reduce over spending
Maintained Learning Management System entering enrollments, adjustments, creating course content, venues, contracts, invoicing, templates, and designing certificates of completion
Provide customer services to trainers, trainees, and others regarding program, cost, discrepancies, adjustments, and other miscellaneous questions

Confidential - Taylor and Dearborn, MI

Human Resource Generalist

Responsibilities:

Full cycle recruiting: creating job descriptions and posting opening, prescreening candidates, scheduling interviews, administered skills assessments, extended offers, performing background check, selecting and referred qualified applicants, onboarding, and maintaining applicant tracking system
Processing of disbursement request of pensions and retirement funds
Family Medical Leave Act coordination: determining eligibility and tracking of bargaining unit and non-bargaining unit balance working on a 12-month rolling calendar
Responsible for benefit administration: open enrollment, and benefit related inquiries

Confidential - Novi, MI

Transportation Specialist

Responsibilities:

Responsible for training suppliers on bidding, awarding, service levels, deliver methods and required documentation
Provided customer service to inquires via phone, email and mail
Material Planning/Scheduling of item requirements based upon production schedule; making decisions as to what has to ship and what to short ship dependent upon circumstances
Tracking and tracking and updating white glove report
Provide customer service to vendors and suppliers regarding shipments, delays, increased cost and surcharges, as well as milestone reporting

Confidential - WIXOM, MI

Inside Sales Rep

Responsibilities:

Conferred with customers by telephone or via email to provide information about products or services, take and enter orders, cancel accounts, or obtain details of complaints
Solicited sales of new or additional services or product
Refer unresolved customer grievances to designated departments for further investigation
Coordinated large projects and marketing events including arranging booths, travel and hotel accommodations

Confidential - Brownstown, MI

Customer Service Logistics Specialist

Responsibilities:

Developed an understanding of customers’ needs and responded to inquiries via phone, email and in person
Distributed productions schedules and item requirement reports
Explained solutions and best cost effective approach to transportation needs based upon urgency
Processed warranty, over, shortage and damage claims by performing investigations and updating customer of status
Collaborated with other department to meet customer needs
Entered, upgraded, and provided updates to customer’s orders (tracking and tracing)