WORK EXPERIENCE:

Implementation Consultant

Confidential

Responsibilities:

• Primary technical contact for clients, partners, and stakeholders throughout enterprise level cloud based recurring revenue software implementations. Technical guidance provided includes product configuration, SOA architecture, utilizing SOAP and REST calls, and integration with 3rd party systems.
• Gather both business and technical requirements, create use - case documentation, and perform platform analysis to ensure a successful implementation path.
• Provide consulting services for clients on how to optimize business processes utilizing.
• Work with clients to provide a solution design that fits their specific billing/revenue management models and delivers maximum flexibility for growth.
• Identify and define 3rd party integration points; This includes integrations with payment processors, tax services, ERP systems, and data warehouses.
• Perform problem analysis to identify root causes, present resolution options, and provide recommendations.
• Employ, document, and share best practices for client implementations.
• Create and present SOW estimates for potential clients during the Aria sales process.

Sr Business Analyst

Confidential

Responsibilities:

• Product Manager responsible for overseeing SDLC, marketing initiatives, and communication with customers on several products. These products included the HealthTronics’ Customer Portal and interfaces within electronic medical records systems.
• During product design/updates responsible for meeting with cross functional teams to determine functionality requirements, create process diagrams, document business needs, and determine viability of proposed changes.
• Develop and maintain relationships with partners to determine how to better enable our customers through technology.
• Responsible for creating project plans, tracking milestones, managing risks, updating stakeholders, and presenting to senior management for projects.
• Presented new products or feature sets directly to customers in user group meetings.
• Worked with Agile development process to continually improve products as opportunities arose.

IT Lead: Commercial IT

Confidential

Responsibilities:

• Managed project to enhance reporting capabilities for field users interacting with Endo’s customers. Worked directly with senior leadership for requirements gathering and scope definition. The reporting solution was built with SQL Server databases utilizing stored procedures, dynamic SQL and SQL Server Reporting Services. Resulted in initial savings of $160,000 for 2013 and an ongoing savings of $240,000/year.
• Led knowledge transition and support of Endo’s Healthcare Revenue Management System (ModelN) from SMEs to teams within IT and business units. This included a cross functional team consisting of senior leadership within IT, Finance, Managed Markets, and Government Pricing to determine transition points and risk analysis. Documented and transitioned business processes and technical knowledge in order to streamline the operation of the Revenue Management System. Main technology dependencies were ModelN, SAP, Oracle, and Tidal Enterprise Scheduler.
• Handled ad-hoc reporting requests within SQL Server.

Sr IT Analyst

Confidential

Responsibilities:

• Managed enterprise-wide hardware and software deployments to users throughout the United States and internationally.
• Directed external field sales help desk to ensure highest level of service to all field sales users, including onboarding/offboarding of users, routing of sales reporting issues, and initial problem determination methodologies.
• Project manager for various infrastructure projects requiring close partnerships throughout the enterprise. Includes requirements gathering, scope definition, stakeholder analysis, and team leading.
• Led logistics planning and hardware refresh for the deployment of a new sales force automation CRM system to field sales force. This solution utilized Veeva, iRep, salesforce.com, and Apple iPad technologies.
• Leadership role in working with enterprise help desks to define business processes.
• Communication to enterprise of IT related announcements, issues, emergencies, and outages.
• Promoted to IT Lead in March 2013

IT Analyst

Confidential

Responsibilities:

• Selected in first wave of Endo rotational hiring, focused on adding talented external personnel to the IT organization as a means of producing future Endo IT leaders.
• Nominated and selected as the first participant in Endo’s pharmaceutical sales rotational program that promoted learning about organizational objectives, compliance, and maintaining relationships with physicians, pharmacists, and peers. Trained and functioned as an in-field pharmaceutical rep for over 3 months, and blogged about the experience on the company’s internal website to promote additional field sales knowledge among IT personnel.
• Member of core team that implemented an enterprise-wide intranet that focused on usability, collaboration and innovation. Responsibilites for this project included site design, SharePoint development, and evaluating the information architecture.
• Partnered closely with various departments to improve communication using technology. Primarily focused on requirements gathering, design, and end users on new technologies. These technologies included SharePoint, Microsoft Office Communicator, web tools and new hardware.
• Communication planning for the roll out of new functionalities and technologies.
• Top level support for SharePoint 2007 and SharePoint 2010 environments.
• Implementation of collaborative workspaces on the SharePoint platform for use between internal business users and external partners. Included requirements gathering, design, end users and administration of SharePoint sites.
• Support and configuration of salesforce.com instance that was used to track key opinion leaders in pharmaceuticals.

IT Administrator

Confidential, Pittsburgh, PA

Responsibilities:

• Liaison between department and university regarding any IT issues. Facilitated monthly meetings to expand the use of existing technologies and implement new technologies.
• Departmental on-site IT support. This includes all hardware, software, and any other technology related issues.
• Maintain and update departmental website.
• Decision maker for PCs, peripherals, software and A/V equipment purchases.

Network Technician

Confidential, Pittsburgh, PA

Responsibilities:

• Extensive daily interaction with users.
• Diagnosed and resolved network connectivity problems within university.
• Assisted in installation and implementation of new network equipment.