SUMMARY

• IT professional holding 6+ years of experience in Financial/Healthcare/HR Services industry in a project - focused service delivery capacity.
• Experience in requirement gathering and analysis by conducting requirement gathering session with client.
• Experience in creating requirement and solution mapping document.
• Experience in handling implementations, creating test cases, performing user acceptance testing and providing warranty support.
• Experience in conducting internal trainings and trainings for customer.
• Experience assisting sales and solutions team in drafting market specific requirements into technical deliverables.
• Articulate communicator who can fluently speak the languages of both people and technology, blending technical expertise with exceptional interpersonal skills while interacting effectively with customers, sales staff and technical teams.
• Experience working with product development to identify potential product enhancements and new product services as required.
• Experience supporting solutions team in analyzing market offers for third party solutions.
• Very good written and verbal communications skills and the ability to interface and influence at all levels of the organization.
• Experience in executing multiple projects across multiple applications in parallel.
• Served as the single point of contact and main point of communication regarding all network planning, design, installation, and optimization services and issues.
• Excellent presentation and client facing skills and proficient in planning and handling customers.
• Skillful communicator and scheduler.
• Experience coordinating multiple cross-functional teams.
• Expertise in building and maintaining customer relationships.

TECHNICAL SKILLS

Project Methodologies: Agile (scrum/ RUP), Waterfall

Business Modeling Tools: share point, MS Visio, WebSphere.

Mockup/Proto type Tools: Balsamiq Mockups, MS Visio

Bug Management Tools: JIRA(Agile), Rational Clear Quest

Databases: Oracle, Microsoft SQL server, Microsoft visio/office.

Testing tools: Load Runner,QTP

PROFESSIONAL EXPERIENCE

Confidential, TX

HR Business Analyst

Responsibilities:

• Acting as the liaison and working collaboratively with various teams including HR Solutions, business sponsors and stakeholders, subject matter experts, change management, external vendors, and 3rdparty suppliers to ensure a seamless customer experience from request through post-deployment.
• Partnering with business lines to assess the needs of client organizations including the facilitation of project expectations, priorities, and deliverables.
• Test and analyze workforce data using a variety of applications (e.g., SPSS, Microsoft Excel, Word and Access, and internal data/measurement tools).
• Research, evaluate, implement, and present statistical methods to provide actionable insights across CRM and other platforms as necessary.
• Work with business units in planning, developing, implementing and supporting new or existing CRM processes to increase customer lifetime value and engagement.
• Responsible forCustomer relation-ship management at project site.
• Prepared the Business Requirement Document (BRD) and functional specification document (FSD) for the claims module.
• Prepared wireframe diagrams and mockups of application modules to depict system functional areas and GUI of the application.
• Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level. Followed top down, leveled technique for building Business Process Models using MS Visio.
• Involved in Data mapping and provided functional support to multiple data warehouse development teams.
• Data stage was used to transform a variety of Claim files from different product platforms into standardized data mart.
• Involved in documenting the Frame Work Templates and the process of developing jobs using Templates.
• Involved in the production support. Performedbusiness process analysis.
• Provided recommendations to resolve issues for various business/technical groups, analyze business requirements and functional specifications, design documents for complex cross-functional projects to provide the best solution for business needs.
• Experience with process modeling and use case development using Unified Modeling Language (UML), preparing graphical depictions of use cases including Sequence Diagrams, Activity Diagrams, and Data Flow Diagrams, including the businessworkflow using Rational Rose, MS Visio and Case Complete.
• Worked extensively with the users and with different levels of management throughout SDLC to identify requirements, use cases and to develop functional specifications following Agile/Scrum Methodology process. Participated in scrum meetings to identify and fill the back logs.
• Conducted functional walkthroughs, User Acceptance Testing (UAT) sessions, and developed User Manuals and training guides for customers.

Environment: MS Visio, Visual Studio 2012, TFS, SQL, MS Office, Share Point, JIRA, SPSS.

Confidential, Tampa, FL

Sr. Business Systems Analyst

Responsibilities:

• Regularly monitor clients’ financial situations with attention to detail and accuracy.
• Involvement in all aspects of pre-client meeting activities such as preparation of meeting agendas, client paperwork, Investment Policy Statements, asset allocations as well as post-client meeting tasks such as develop meeting notes, perform financial situation analyses, and coordinate planning implementation with outside professionals if necessary.
• Responsible for all CRM activity and documentation.
• Intimation of inspection period to customer and schedule customer appointments for inspection.
• Worked with relevant business partners to discover, describe and document detailed business and functional requirements (BRD) for new modules, modifications and enhancements.
• Conducted JAD Sessions with various stakeholders to develop the structural design of the application enabling it to meet the required business standard.
• Utilized Agile SDLC methodology used SCRUM work pro and Microsoft office software to perform required job functions.
• Performed GAP analysis for the modules in production and conducted Feasibility study and performed impact analysis for proposed enhancements.
• Executed SQL queries to test the database for records that detect and submit functional acknowledgement.
• Documented all data mapping and transformation processes in the Functional Design documents based on the business requirements.
• Performed data mapping from source to target.
• Daily usage of share point for internal Task allocation, Requirements, Change Requests Tracking & Bug tracking.
• Hands on experience in developing Custom Reports and different types of Tabular Reports, Matrix Reports, Ad-hoc reports and distributed reports in multiple formats using SQL Server
• Designed, prepared and implemented test cases for system testing as well as for User Acceptance testing.

Environment: MS Visio, Visual Studio 2012, File Viewer, TFS, UML, SQL, PL/SQL, MS Office, MS-Project, Windows 7, Share Point, HP Quality Center, JIRA, WebSphere.

Confidential, Stamford, CT

Business Analyst

Responsibilities:

• Conducted Requirement Gathering Sessions with stakeholders to support the IRRM model development for various GE business units.
• Performed data analysis across various GE business unit data using complex SQL queries (Data warehouse), documented the results of the analysis and proposed improved and simplified approaches for IRRM processes.
• Documented in detail the work flow for various business processes as part of SDLC-IRRM program.
• Created Functional Specification Documents, Data Mapping Specification Documents, system process flow diagrams, user manuals and a variety of documentation for applications/ processes which were developed as part of IRRM program.
• As team member, analyzing, documenting and providing the correct test data setup for the Claims QA team was the primary task.
• The data setup was essentially for three different regions; integration, QA and production. Hence the business rules were followed strictly at each level to provide data setups.
• As the integration process was designed to be concluded in 12 different releases, there was a high level of interaction with business owners, stake holders and the QA teams.
• Understanding the business rules, functional requirements and perform analysis on clients systems across different lines of business-claims processing (Eligibility, Benefits, Drug Utilization Review, Formulary, Clinical Rules etc.)
• Responsible for analyzing the functional requirements documents (FRD), use cases, activity diagrams and data rule specification. Publish standard knowledge transfer template for gathering standard operating procedures (SOP)’s for current/ required test data elements; work on plan releases and support QA in test data problem resolution.
• Requires data mining from multiple databases, well-equipped tool orientation and system understanding.
• Supported functional testing and integrated testing
• Conducted and supported User Acceptance Test

Environment: Client Benefit Manager (CBM), HP Quality Center, SQL Server, DB2, BA (Benefit Administration), ALM Application Life Cycle Management.

Confidential, CA

Business Analyst

Responsibilities:

• Responsible for gathering user requirements and specifications for designing and documenting the system.
• Extensively involved in maintaining requirements traceability and communicating any changes to these requirements to different business groups and programmers.
• Led and conducted JAD sessions for requirements gathering, analysis and design of the system.
• Created context and workflow models, information and business rule models, Use Case and Object Models during the analysis.
• Designed the system, prepared UML and sequence diagrams using Rational Rose and Visio.
• Interacted w/ stakeholders to get a better understanding of client business processes and gathered business requirements.
• Analyzed the requirements and developed Use Cases. Created business process workflow diagrams such as Activity Diagram using MS Visio.
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.
• Analyzed System Requirements developed detailed Test Plan, Test Cases and test scripts for testing the functionality
• Determining the correct route to correspondence - claim letters as to how the letters are to be retrieved and processed and sent to the provider/member.
• Acquiring the business rules related to web based internal portal system where the claim letters are processed.
• To be aware of all system changes affecting the business line.
• Testing of the application and posting the defects (Change Requests) on Rational Clear Quest.
• Participation in status meetings where such defects logged in CQ are reviewed.

Environment: Rational Rose, Rational Clear Quest, RUP, QTP, Bloomberg, Win Runner, MS Office, XML Spy, OLAP.

Confidential

Project Coordination and Support

Responsibilities:

• Delivered warranty support and ensured rapid troubleshooting, diagnosis and prompt repair in case of network crisis for Confidential, the largest fixed telephony and broadband services provider in India.
• Initiated and closed data center migration project on a live network simultaneously with Network Roll-out on the same network; managed budget of $1.8M, and completed project with minimum downtime.
• Resource planner for project’s on-site activities.
• Transform high level solutions into working services, detailing the standard products and non-standard elements where required and verified that all solutions can be delivered and supported in service operations by the operations centers, third-party vendors.
• Analyzed incidents and if required opened trouble tickets and dispatched to next level for support.
• Created and implemented RFC as per customer defined procedures.
• Analyzed traffic reports and system logs to monitor system and network performance.
• Did alarm monitoring and health checkup of network. Also captured regular back-up.
• Performed the root cause of repetitive incidents, single points of failure, and other configuration issues before they turn into major outage.
• Provided technical recommendations for improvements and developed alternate resolutions when the network felt short of meeting customer's immediate telecommunication demands.
• Supervised and trained all new personnel.
• Optimized overall network performance streamlined repair/maintenance procedure
• Reviewed data reports to optimize the quality of core network.
• Conducted regular in depth service and process audits and monitored everyday program operations and provided analytical and technical assistance to resources and made recommendations for improvements.
• Contributed to knowledge base by documenting workarounds and fixes.
• Had responsibilities as a Solutions consultant linking customer requests/needs to the services and service development.
• Acted as the mediator between client and sales team both in business and technical capacity.
• Performed project tender analysis from services standpoint and assisted sales team to prepare a documented statement of compliance in respect to services offers.
• Responsible for reviewing and interpreting data reports to optimize the quality of core network.
• Monitored and maintained inventory of equipment and parts.
• Prepared and processed accurate and comprehensive project status report.

Environment: Telecom GSM network; NSS nodes, Windows and Linux server