Summary of Qualifications:

• With a diverse background and solid experience, I offer the ability to successfully manage software applications, technical projects and business relationships by utilizing the following skill set: Manage and maintain software applications and database integrity Excellent communication skills to perform needs-analysis and requirements gathering for custom applications and projects that meet industry standards
• Strong technical writing skills to translate user requirements into technical documentation with accuracy and attention to detail
• Ability to provide high level project management skills to track and manage projects from inception to implementation
• Develop end-user training materials and provide informative, on-site training to all staff levels and external clients.

Professional Experience:

Confidential

Senior Business Analyst

• Research and document existing policies and procedures and provide analysis for recommendations on process improvement
• Establish project process flow solution and create reporting metrics to track and prioritize new project requests, status and resource availability
• Facilitate business requirement gathering sessions with business owners and key technical resources
• Collaborate with business partners and subject matter experts to define project vision and scope and set realistic and appropriate expectations for project delivery
• Coordinate with technical team to establish project cost and benefit estimates to determine project priority and risk
• Create process flow diagrams, use cases, current future state diagrams, functional requirements and system design documentation in support of project and development lifecycle
• Establish project process flow solution and create reporting metrics to track and prioritize new project requests, status and resource availability
• Create, deliver and maintain training materials for users of deployed system as required based on project needs.

Confidential

Business Systems Analyst

• Interface directly with business and vendors to analyze and define project scope and objectives based on application, business and operational business requirements
• Design and document high level business requirements to coordinate with company architecture and standards
• Define and monitor detailed project plans and schedules to meet business solutions on schedule and within budget based on business needs and resources
• Oversee test plans and train business departments to ensure that technology solutions meet business specifications and conform to company/industry standards
• Provide end-to-end project management for application development and implementation
• Recommend process improvement solutions to internal business departments by identifying process flow improvements and suggest design improvements to make applications more streamlined for end-users.

Confidential

Applications Manager

• Managed all aspects of software applications Microsoft CRM and all other financial and donor database software packages including the following:
• Project management and implementation of new software programs and user applications including upgrades and maintenance releases, monitoring data integrity, establish standards for data entry and database values
• Provided end-user training and support for all software applications as well as development of training documentation
• Managed day-to-day outsourcing relationships with application vendors
• Translated organizational business needs into technical solutions
• Provided data requests utilizing SQL and other software packages to departmental staff
• Designed, developed and implemented new customized reporting solutions based on organization's business needs.
• Confidential Project Manager/Business Analyst
• Consulted directly with clients to recommend and develop customized web solutions based on needs analysis
• Worked closely with clients to develop long-term goal strategies track and budget consulting services
• Assisted sales team with prospective client product demos and up sells specifically the K-12 education market Successfully launched and maintained web applications for over 200 higher education and corporate clients
• Served as the primary technical contact, drafting hundreds of user requirements documents, technical specs, and client proposals
• Designed end-user training collateral and educated clients to execute completed applications
• Managed resource allocation and establish milestones for a team of web developers, art designers and QA engineers
• Successfully developed K-12 web based educational tracking products based on market needs.

Summary of Skills:

• Business Analysis and Project Management: MS CRM, MS Project, MS Office, Share Point, SQL, Project Management Proposal and Technical Writing End User Training and Documentation Personnel and Resource Management Financial Planning and Budget Proposals Quality Assurance Testing
• Presentation Training Skills: Demonstrated numerous online education programs for prospective clients Developed and maintained end-user training materials Provided training for both internal staff and client base on internal practices and software applications. Human Resources and Legal: Established hiring policies and procedures in corporate and technical environments Compiled orientation guidelines and training procedures for employees, consultants and new hires Researched legal issues and filed/edited legal documentation. Asset Management: Developed client/consultant billing system Drafted yearly budgets project tracking Developed inventory tracking system.