PROFESSIONAL SUMMARY

• Proficient in Requirements Management, Stakeholder Analysis & Management, Impact & Gap Analysis, Process Analysis, Joint Application Development (JAD) Sessions and User Acceptance Testing.
• Proficient in eliciting and documenting business and system requirements.
• Proficient in developing Business and Functional Requirement Documents.
• Extensive cross departmental experience working with various business and technology groups (including developers, QA analysts, data architects, project managers, vendors).
• Proficient in Design Tools to write Use Cases and create UML diagrams such as Object - Oriented Diagrams (Use case diagrams, Sequence Diagrams, State Transition Diagrams, Activity Diagrams, and Business Process Modeling (BPM) Diagrams (using Swim Lanes)), Data Flow Diagrams (Context Diagram, Diagram 0, Data Dictionary, Process Description using Modular Design, Structured English, Decision Tables, and Decision Trees techniques), Entity Relationship Diagrams, and wire frame diagrams.
• Proficient in Business Process Modeling (BPM) to document current state and future state of systems & processes.
• Experience in creating procedural documents and training materials from Run-The-Engine (RTE) project documents.
• Experience in Business Process Re-engineering projects where analyzed current processes and identified potential areas of improvements to remove waste in the processes using Value Stream Mapping (VSM) Diagrams.
• Proficient in SharePoint Content Management and file sharing.
• Proficient in creating QA Test Strategy document, writing Test Cases, and preparing Test Data.
• Proficient in writing and executing test cases, logging and triaging Test and Production defects in Quality Centre.
• Expertise in assisting and coordinating User Acceptance Testing.
• Expertise in product launching and providing necessary training.
• Proficient in change management (CM) to manage requirements changes in Agile and Waterfall Methodologies.
• Experience working in Agile, Waterfall, and Kanban methodologies in complete Software Development Life Cycle (SDLC).
• Familiarity with Structured Query Language (SQL) for database query and R programming language.
• Experience with Release Management.

TECHNICAL EXPERTISE

Modeling Tools: MS Visio/BPMN

Environment: HTML, XML, Java, VB Script

Databases: Oracle, MS SQL, MS Access

Methodologies: Agile, Waterfall, and Kanban

Application Tools: MS Office suite, MS SharePoint, Confluence, Outlook, Sublime Text Editor, Campaign Desktop (CD), Campaign Manager, Customer Contact Desktop (CCD), DST, TSYS (Consumer/Business) via Reflections, Service-Now, Aprimo, Web EX, CARBS, Citrix, Digital Document System (DDS), EVA, LUCE, SnagIT, Sublime Text EditorTest

Management Tools: Quality Center, Rally, QTP, JIRA

WORK EXPERIENCE

Confidential, Wilmington, DE

Sr. Business Analyst

Responsibilities

• Created project charters and conducted stakeholders’ analysis and managed project scope in the project kick-off meetings.
• Used MS Project to create and manage Project Plans, project deliverables, and timelines.
• Analysed scope, project tasks and deliverables for project resource management and budgeting.
• Conducted requirements gathering sessions in Waterfall, Agile, and Kanban environments with different stakeholders.
• Elicited Business requirements from SME’s to write user stories.
• Created Business Requirements Document (BRD) and Functional Requirements Document (FRD).
• Created current state and future state business process models (BPM) and conducted gap analysis for various projects.
• Created and maintained RACI (Responsibility, Accountable, Consulted, and Informed) matrix to ensure that all stakeholders were involved throughout the project lifecycle in the right capacity.
• Conducted Risk Analysis and created RAID documents (Risk Description, Action Item, Issue Description and change Decision).
• Created Requirement Traceability Matrix (RTM) in collaboration with QA Testers to ensure that all the Business/functional requirements are met and thoroughly tested.
• Developed meeting agendas and documented minutes of the meeting elicited during the requirement workshops.
• Managed requirement changes using Project Change Request (PCR) and Production changes using Change Management Process.
• Documented over 30 end-to-end Procedural Documents & Training Manuals for repetitive projects (Run-The-Engine projects) and over 200 workflows/procedures for Account Conditioning in Customer Contact Desktop (CCD) and TSYS applications in both Test and Production Environments.
• Reviewed and analyzed collateral updates (such as marketing materials, card packages, T&Cs, CMAs, statements, summaries, call center training manuals and scripts) across all Barclaycard functions.
• Created various Value-Stream Mapping (VSM) Diagrams to reduce SLA for tasks and stages in SDLC.
• Worked closely with business on various Existing Customer Market (ECM) and Retention Customer Market (RCM) campaigns.
• Worked closely with DEV and QA teams in managing the defects to ensure that all defects are logged properly, prioritized, and resolved within stipulated time frame (Defect Management).
• Created weekly requirements and defect status reports to provide update on the progress, challenges, and upcoming tasks for next week.
• Created Test Cases and logged defects in Quality Centre in test and production environments.
• Ran SQL queries to import customer and transactional data from databases.
• Designed the data dictionary and standardized reporting format for all standard and universal exclusions status codes for SAS team for all List-Pull projects.
• Experience in writing test cases, executing test cases, and logging defects in Quality Centre for UAT testing.
• Experience in Release planning and management process.
• Conducted Customer Touch Point validation (User Acceptance Testing) for Business.
• Responsible for the delivery and quality of the product.
• Conducted training workshops and created training documents for Business readiness.
• Conducted project audits to ensure that all project related tasks and deliverables have been completed.

Environment: Microsoft Office suite, MS SharePoint, MS Visio, HP Quality Centre, Customer Contact Desktop (CCD), Campaign Desktop (CDT), DST, Service-Now, Aprimo, WebEx, CARBS, Citrix, Digital Document System (DDS), EVA, LUCE, TSYS via Reflections, SnagIT, Sublime Text Editor, Confluence, JIRA, Rally, Waterfall, Agile & Kanban Environments.

Confidential, Malvern, PA

Business Analyst

Responsibilities:

• Created Project Charters in collaboration with Scrum Master.
• Created Epics Feature Decomposition documents and decomposed Epics into Features and User Stories.
• Elicited Business requirements from SME’s to write user stories.
• Conducted JAD sessions, focused group interviews & surveys with different business groups.
• Conducted requirement walk-through meetings with all project stakeholders to review and validate business requirements.
• Gathered user requirements to create Business Requirement Document (BRD) and process models.
• Developed wireframes for Personal Investment website for new sections and website redesign.
• Helped System Application Testers (SAT) to create Requirement Traceability Matrix with Requisite Pro.
• Created context, activity, and process diagrams using MS Visio (BPMN 2.0).
• Created minutes of the meeting to document attendance and meeting discussions.
• Maintained project folders in DIS repository (Document Management Tool).
• Assisted in developing Test Plans to conduct User Acceptance Testing (UAT).
• Used Rational Clear Quest for defect tracking and change management requests.

Environment: Microsoft Office suite, Lotus Notes, Rational Requisite Pro, Rational Clear Quest, WebLogic, Rational Doors, Axure, Microsoft Visio, Agile Environment

Confidential

Business Process Analyst

Responsibilities:

• Conducted process analysis and documented Business processes and standard operating procedures for Marketing, Sales, Accounting, and Human Resource departments.
• Reviewed quarterly financial statements, monthly budgets, and pro forma income statements as part of process analysis.
• Provided analysis and feedback on financial reporting to management and internal customers.
• Analyzed profitability of nine product lines using advanced statistical techniques.
• Analyzed cost structure of the product lines using Traditional Cost Accounting methods.