SUMMARY

• Over 10+ years of demonstrated and professional IT experience as a Sr Business Analyst/Project Manager in Healthcare, Financial, Technological, e - commerce, mobile and Insurance industries
• Strong experience in all stages of Software Development Life Cycle (SDLC) including Requirements Gathering, Specifications Analysis/Design, Coding, Implementation, Testing and product support.
• Extensive experience in Agile (Scrum) methodology Skills in the entireprojectmanagement process, from partnering with business leaders to define the scope, through developingprojectplans, assembling teams, engaging stakeholders, troubleshooting obstacles, and following up on details to ensure projects get completed on time, on a budget, and deliver what they promised to the business.
• Demonstrated ability to lead and motivate cross functionalprojectteams to achieve on-timeproject/tasks completion.
• Experience with various legacy systems, product development and management, execution process, business process and methodologies, resolving issues, delivery management.
• Involved in all the phases of business process, SDLC,projectplanning and development, road maps, milestones,projectmanagement office (PMO).
• Expert in facilitating Joint Application Development (JAD) sessions. Interviewing stake holders / subject matter experts (SME), asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business and technical people.
• Proficient in creatingUse Cases diagrams, Sequence Diagrams, Collaboration Diagrams, Swim-lane charts, Activity Diagrams, Wireframe DiagramsandClass Diagrams.
• Extensive experience with User acceptance testing (UAT), End to End Testing and Business Acceptance Testing.
• Thorough knowledge of System Configuration Management, Change Request Management, Business Process Reengineering (BPR), Risk Management and Mitigation and Version Management processes.
• Knowledge of systems planning, analysis, design, testing and creating traceability matrix.
• Fluent in a broad range of technologies, including business process tools such as MS Project, Excel, Access, Visio, Rational tools - UML.
• Strong experience in managing multiple projects simultaneously and exceptional problem solving and decision making skills.

TECHNICAL SKILLS

Methodologies: SDLC, Agile, XP, RUP, RAD

Modeling Tools: IBM Rational Rose, IBM RequisitePro, MS Visio, Erwin Data Modeling, BPMN

Testing Tools: Webdriver, Selenium 2, Test Director, WebRunner, LoadRunner, Test Track Pro

Change Management: CVS, HPSM, ClearQuest, JIRA, Subversion, Team Foundation Server, TestDirector

Design and development Tools: VISIO, Data Architect, Erwin, ReqPro

Other tools: MS Project, Project Link, Business Objects, SAP ECC / XRPM, MS SharePoint, SharePoint, ServiceNow

PROFESSIONAL EXPERIENCE

Confidential, Eagan, MN

Sr Project Manager/Business Analyst

Responsibilities:

• Involved in major projects with the BCBSMN Pharmacy and Vendor Management and Integrations Team; migrating the commercial, Medicare and Medicaid lines of business from the legacy systems to a new platform. Responsible for managing the project initiation, planning, control, execution and communication activities for Infrastructure and Application projects. The day to day tasks include plan, schedule, resource, task assignment, scope, budget and risks
• Responsible for Identifying, defining, and documenting business needs for the system scope and own the current processes, inputs/outputs, and reporting needs. Document the stakeholder requirements and work with the client to prioritize them.
• Lead the technical teams across shores on delivering the project on time and on budget for support and projects
• Manage the User Acceptance Testing plan. Coordinate with cross-organization to ensure the inter-dependency on plan of the projects. Provided Operational readiness and support.
• Provided the project Weekly and Monthly status report to executive leadership. Coordinate with PMO office and Operations team on a weekly basis
• Responsible for understanding and analyzing the current state integration of the clients on the BlueCross Legacy Platform to document the Current State, and perform the gap analysis between the new platform and legacy platform to capture the future state.
• This project involved working with BCBSMN clients involved in migration. Identifying all the key stake holders, facilitating requirement gathering sessions to gather and elicit the requirements for current state and future state.
• Performed an in-depth data evaluation of all the members that have been migrating to the new platform
• Created mitigation plans and security check points to avoid customer 911 on the migration day.
• Provided and conducted training sessions for the customer services at BCBSMN and the vendor companies.
• Created project charters and scope, road maps and provide an estimation of the migration plan across the board. Gathered business requirements and analyze them alongside with the technical specifications at the new platform and its integration with the vendor company.
• Provided solutions and enhancement plans to the new platform by doing a comparison of the current state with the future state processes.
• Involved in version control management for storage and distribution of documentation.
• Assisted the development team with the changing requirements and following change control / management procedures including incident management and high priority escalations.
• Created end user documentation, including online help, and training materials.
• Performed Root Cause Analysis using Fish Bone Diagram.
• Present findings to management and sign-off on the operational risks and control gaps.

Confidential, Eagan, MN

Project Manager / Lead Enterprise Business Analyst

Responsibilities:

• Provided leadership and motivation to project team. Monitored multiple projects against the plan and communicated timely the accurate information to executive leadership, team members and to project stakeholders. Maintained relevant PMO metrics to communicate progress and to inform process improvement efforts. Managed project risk and escalated any project issues (including timing, budget, resources, scope) to senior executive leadership and key stakeholders.
• Responsible for preparing and maintainingthe project Charter, Project plans, kickoff presentations, monthly PMO report,issues log, Interoffice Agreement(s)/Service Level Agreement (SLA), budget, RFO / Work order reviews, quarterly PMO reviews, monthly Stakeholder/Leadership/Governance review, User Acceptance and System Performance Load Testing plan, Go-Live Transition plan, etc.Documented Headcount and Impact hours for operational support.
• Identified and involved all the key stake-holders, contributors, business owners, legal attorney, business operations and technical resources to elicit the requirements and analyzed, defined and managed stakeholder needs.
• Facilitated requirement gathering sessions to elicit and gather requirements for specific reporting of 1095B forms (coverage annual return form) to the BCBS-MN client members, 1094B transmittal forms to IRS. 1095C to BCBS-MN employees and corresponding 1094C transmittal forms to the IRS.
• Prepared Use cases, Mapping Documents, Report Requirement Specifications, Page Specifications, Requirement Repository Documents, File Transfer Design Specification Document, for the development and design of the project.
• Involved in version control management for storage and distribution of documentation.
• Assisted the development team with the changing requirements and following change control / management procedures including incident management and high priority escalations.
• Assisted business with the Business Acceptance Testing
• Collaborated with the QA team to help create the test plans, test scenarios, test cases, test data to be used in System integration testing based on business requirements, and technical specifications.
• Created end user documentation, including online help, and training materials.
• TECHNOLOGIES: Visio, Excel, Requisite Pro, MS Word, MS Project

Confidential, St. Paul, MN

Project Manager/ Lead Business Analyst

Responsibilities:

• Participated in the pre-project analysis, provided project leadership to multiple healthcare IT Applications.
• Managed risks and removed impediments to ensure the team achieved theirprojectgoals of delivering on schedule and within budget. Also provided a detailed direction andprojectmanagement support to the Senior Management team through PMO methodologies that support capability readiness.
• Identified and involved all key stakeholders, contributors, business, operations and technical resources that must participate in a project and ensure that contributors are motivated to complete assigned tasks within the parameters of the project plan.
• Managed cross-functional teams of business analysts, client reps, developers, testers, technical writers, clinical teams, and trainers
• Responsible for development of the project's charter,projectplan/schedule and resource allocation, Issues and Risks log; reviewed business and functional requirements documentation and obtained approval/signoffs by SME's and leadership projects.
• Responsible for management ofprojectrequirements; developed procedures/processes and policy solutions to address complex business needs.
• Monitored performance and prepared weekly reports and presented to the executive levels of management
• Document Process flows, and identify and document key operational and compliance risks and controls within the business process. Develop and update Visio process diagrams.
• Identify exceptions and incorporate revisions to reflect current business state.
• Worked closely with the senior business leadership, vendor manager, and project resources to coordinate impacts to operational process primarily cost, & staff impact analysis.
• Identified and prioritized the defects and recommended enhancements.
• Actively lead process improvement efforts as identified by IT and business leadership.
• Identified areas where process redesign and improvement made a significant impact.
• Performed data analysis and determined data quality, relevancy, and accuracy.
• Developed, coordinated, and maintained process mapping activities and documentation..
• Prepared and presented Business Requirement Documents (BRDs), End to End Business Process Flows, Use Cases and Functional Requirements Documents for development
• Coordinated with the development team, participated in release meetings, monitored deviations & provided recommendations / suggestions.
• Assisted the development team with the changing requirement and following change control / management procedures including incident management, Root Cause analysis, and high priority escalations.
• Performed Root Cause Analysis using Fish Bone Diagram.
• Created test plans / user acceptance criteria and assisted in successful Regression and UAT (user acceptance testing) on Production Releases and carefully documented any functionality-leaks or roll-back procedures.
• Present findings to management and sign-off of operational risks and control gaps.

Confidential

Sr Business Analyst

Responsibilities:

• Performed Business analysis for Access Provisioning of SOX / SAS70 / Statutory / HIPAA applications through Security Access Tracking and Provisioning Systems.
• Communicated with users for meeting business requirements for user provisioning.
• Migrated SOX / SAS70 / Statutory / HIPAA application’s provisioning to Corporate Audit guidelines and to SATS provisioning system
• Participated in daily status meetings with stakeholders to keep track of application access functionality implementation.
• Conducted activity-based analysis of business processes and made recommendations based on the findings.
• Followed and created business migration process of initiation to analysis to implementation to post-implementation for multiple application at a given instances
• Performed Data analysis of user access of various applications.
• Produced Ad Hoc reports as required using MS Access and Excel.
• Analyzing application access with PeopleSoft database by writing complex queries to SQL Server databases
• Conducted requirements gathering sessions, Initiation meetings and Entitlement Review training with Business Owners, Technical Owners and Security Administrators
• Analyze the As-Is and To-Be Process Flows with Subject Matter Expert (SME) for Access Provisioning Systems and provided Operational Support to all Access Management and Entitlement Review systems.
• Enhanced and improved the AS IS Process Flows using iterative adaptation by using Fish bone Diagram.
• Also performed Root Cause Analysis using Fish Bone Diagram.
• Produced Project plans & schedules using MS Project for entitlement reviews and provisioning system deployments and break-fixes
• Documented Headcount and Impact hours for various projects for operational support for entitlement reviews and Future state provisioning for Management and for IIPOC funding
• Assessed work & met deadlines and Service Level Agreements (SLAs); developed alternatives and drove to closure.
• Developed strong working relationships with Access Admin, IRM, IT Audit & Finance and Business organizations
• Trained, Mentored and Supported all Full time employees for application on-boarding process
• Facilitated initiation and analysis sessions for gathering requirements and communicating and managing expectations
• Managed Project Timeline for migrating Critical SOX applications to provisioning system for entitlement review and audits.
• Determined risk probability and impact assessment, risk categorization, cost risk analysis and risk audit
• As part of the UAT team, charged with verifying all new functionality and regression testing of all existing functionality of all software and hardware releases before they are deployed.
• Interacted with customers / clients from various backgrounds, technical and non-technical, and handled business issues and problems with focus on solutions.

Confidential, St. Paul, MN

Lead Business Analyst

Responsibilities:

• Interacted with business leads to identify the requirements of various parts of the system. And gathered requirements from stakeholders.
• Conducted Requirement gathering sessions to develop & agree upon a system that focuses on the business requirements.
• Analyzed project & client requirements, prepared Business requirement Document (BRDs) and Functional Requirements Document for development and documented all Business Process Flows using Visio.
• Coordinated with the business and development team, participated in review meetings, monitored deviations & provided recommendations / suggestions.
• Assisted the development team with the changing requirement documents.
• Maintained a close and strong working relationship with teammates, developers, testers and management staff.
• Supported system and unit testing to help debugging of programs and record any defects
• Collaborated with developers, change management, configuration management, technical application experts and quality assurance during production releases
• Facilitated User Acceptance Testing (UAT) to check if all requirements have been met.
• AsLeadBusinessAnalyst, provided guidance and mentoring to 2 otherBusinessAnalysts, both on-site and off-site

Confidential, Pittsburgh, PA

Sr Business Analyst

Responsibilities:

• Analyzed, defined and managed stakeholder needs.
• Responsible for envisioning and architecting the enterprise-level Identity and Access Management Infrastructure initiative, addressing the need for compliance with the HIPAA regulations pertaining to security and privacy of patient health information.
• Identified and involved all key stakeholders, contributors, business, operations and technical resources that must participate in a project and ensure that contributors are motivated to complete assigned tasks within the parameters of the project plan.
• Facilitated requirements gathering sessions for communicating and managing expectations with the final users of the product.
• Scheduled meeting with developers, SA’s (System’s Analyst) and testers to collaborate resource allocation and project completion using MS Project.
• Created Business end to end Process Flows and Use Cases using UML and managed the entire functional requirements life cycle
• Created Process Work flows, Functional Specifications, and responsible for preparing Software Requirement Specifications (SRS), Functional Specification Document (FSD) and final Design Document as per CMM standards.
• Created and managed project templates, Use Case project templates, requirement types and trace-ability relationships in RequisitePro.
• Proactively managed Software development, Requirements Analysis & Design, RFP/ RFI creation using Rational Rose and Requisite Pro.
• Responsible for creating business flow diagrams (using MS-Visio) and charts for E-commerce.
• Extensive experience with User acceptance testing (UAT), System Integration testing (SIT) and build verification testing.
• Created product documentation, including online help, printed user manual, and training materials.
• Environment: Rational Requisite Pro, Rational Rose, RUP,UML, Oracle 8i, SQL, MS Office, MS-Project, Windows 2000, Crystal Reports, Visio

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Extensive collaboration with cross-functional team of developers, architects, tester, UI designers with ability to self-organize / self-manage tasks
• Experience in negotiating and estimating task items for iteration (sprint) backlogs
• Extensive experience with Iteration Planning meetings to pull work from Product Backlog Items (PBI) to add to Sprint Backlogs
• Facilitated requirement gather meetings with product owners / stakeholders to capture user stories and ensure all requirements are covered by asking appropriate questions
• Documented Business requirements (BRDs) for user access review processes of risk-based Applications, Platforms (Wintel, Unix, Mainframe, eLDAP), Databases (SQL, Oracle, Sybase, DB2), workstation admin rights (WAR), Tricare systems and VPN.
• Participated in daily scrums and worked in collaboration with Scrum Master to resolve impediments
• Created use-cases, sequence diagrams and collaboration diagrams for the all the business and audit review processes.
• Obtained business and audit approvals for the requirements gathered to be implemented
• Performed Data Analysis and Mapping for importing system access privileges to the user review system
• Documented Functional Requirements for the system specifications and design
• Experience with Sprint Review meetings to ensure the items are marked “done” with useable (shippable) product
• Documented teams lesson learned in Sprint Retrospective (retro) meetings
• Worked with developers, architects and the QA team Verified that requirements are testable and generated testing objectives. Closely worked with QA on organizing Test Plans and training rollout, preparing Test Cases and UAT scripts, actively participated in testing to ensure successful implementation and project sign-off.
• Prepared training documents by incorporating better business practices for end users.

Confidential, Chicago, IL

Sr. Business Analyst

Responsibilities:

• Elicited demands from the stakeholders and analyzed them for consistency, flexibility and completeness.
• Created Wireframes for forms provided using MS Visio and Axure RP Pro. for better understanding of both the client and the development team.
• Organized workshops with Subject Matter Experts to obtain domain level information.
• Conducted JAD sessions to solve problem issues and open issues.
• Identified actors and Use Cases to create use case diagrams that described the behavior of the system.
• Created Business, Functional, Technical and Quality requirements documents.
• Involved in version control management for storage and distribution of documentation.
• Validated technical designs created by IT developers against functional specifications.

Confidential, Schaumburg, IL

Business Analyst

Responsibilities:

• Worked through the entire System Development Life Cycle (SDLC) starting from the proposal to the implementation of the system.
• Analyzed user requirement and impact on exiting system caused by proposed changes and defined business needs.
• Delivered the comprehensive Functional Specifications and System Design Specifications (SDS) and System Requirement Specification (SRS).
• Conducted Joint Requirements Planning (JRP) sessions as a facilitator to gather requirements from the business area and conducted Joint Application Development (JAD) sessions.
• Conducted User Acceptance Testing (UAT) and collaborated with the QA team to develop the test plans, test scenarios, test cases, test data to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Developed user manuals, presentations and training manuals as per project specifications and timelines.

Confidential, Hartford, CT

Project Lead and Business Analyst

Responsibilities:

• Supported and lead efforts for implementing new concepts, process improvement, and technological advances for delivering outputs
• Prepared feasibility reports for projects going on floor for development. Prepared Project Charter and detailed project plans.
• Gathered requirements for application interface and also for projects to be implemented in mainframe and E-commerce site.
• Worked with stakeholders to gather requirements for new systems, enhancements, reporting, UI and issues.
• Facilitated and scribed JAD Sessions and requirements gathering one on one meetings.
• Worked with budgeting heads to get budgeting for projects.
• Coordinated work on multiple projects according to priorities
• Worked on tight deadlines. And worked with supervisor to balance conflicting priorities
• Understood timelines for and milestones affecting their work and alert supervisor to potential slippage
• Contributed to close - out evaluations and any discussion

Confidential, New Jersey, NJ

Business Analyst

Responsibilities:

• Work closely with Technical development teams to communicate business requirements and priorities.
• Work with Executive management team to strategically manage implementation plans.
• Running various reports on both a daily and monthly basis.
• Conducted End-user training sessions (100+ users) for exercising full use of application
• This project included frequent travel to our Boston (MA), Hartford (CT), Somerset (NJ), Jersey City (NJ), Moosic (PA) and Irvine (CA) officers. It also included business traveling to meet our illustration application Client in Denver (CO).