PROFESSIONAL

• Accomplished, results-driven manager C ram Business Analyst, project management, SUMMARY risk management with full life cycle develop large scale, mission critical projects with over projects with over 15 years' experience in Information Technology across multiple industries:
• Skilled at working with clients and organization management to produce creative, effective, efficient and expeditious technical solutions.
• Exceptional ability to analyze and translate complex technical information to end-users at all levels.
• Leverage talents in software/system development and staff leadership to manage organizational change, mitigate risk, infuse new ideas and consistently deliver results that exceed expectations.
• KEY Project/Program Management Systems/Software Development Life Cycle SDLC COMPETENCIES MM Budget Accountability Software Development Release
• Business Process Re-engineering Risk Management/Internal Controls
• Quality Assurance Fit Gap Analysis

PROFESSIONAL EXPERIENCE

Confidential

Business Systems Analyst /Implementation Team Lead Converted

• As a Business Systems Analyst /Implementation Team Lead I utilize my knowledge of the State of New Jersey Kids Deserve Support NJKiDS which interfaces with the New Jersey Consolidated Assistance Support System NJCASS systems to coordinate, conduct and document fit gap analysis to identify the strengths and weaknesses of the current system and evaluate/gather needs for future implementation requirements. Interviewed 21 counties, documenting high-level and low-level requirements. Assessed technical specifications by functional group and gathered requirements. Defined user groups and criteria for eligibility testing of new payment center debit card users. Evaluated current program and provided needed custom system configurations based on project plan. Conducted assessments and informational sessions for the State of New Jersey State Disbursement Unit SDU payment center program in preparation of implementing a comprehensive financial payment center with a centralized customer service and new Interactive Voice Response system. Compose functional design documents for developers/IT/quality assurance. Meet with Policy and Legislation to assure compliance with system design plans and configurations.
• Successful in implementation of the State Disbursement Center and actively evaluating the SDU system as the business analyst to continue to review the requirements and assure system functionality is working as expected. Provide SME training and create test scenarios/environments for system enhancements and updates to be reviewed by the county liaison. An asset to the state of New Jersey due to my knowledge of one or more program areas Child Support, Child Protective Services, Medicaid, Healthcare Reform, TANF, and Food Nutrition and for the successful implementation of the new State Disbursement Unit case management solution that interfaces with the C ram Business Application Suite and New Jersey Kids Deserve Support and more.

Confidential

Business Systems Analyst / LMS Client Relationship Manager

• As a Business Systems Analyst, I utilized my knowledge of the LMS software product to coordinate, conduct and document gap analysis. Identified the support needed for requirements, and developed business and functional requirements specifications and assisted with user acceptance testing. Provided methods and best practices for desired business requirements by performing a detailed analysis of one or more program areas Human Resources, Marketing, Compliance, Technology, Legal and more in preparation for implementing a customized internet based learning management system designed to keep pharmaceuticals, medical device and governmental organizations in compliance legally with required .
• Demonstrated analysis and trouble-shooting skills along with integration of technical skills to resolve issues. Functional design documenting and translation of highly technical concepts to both technical personnel and non IT business users. Managed key relationships with internal and external clients at all levels of the companies. Provided business process analysis Use Cases and/or process flows and mapping Gap Analysis techniques. Organized, prioritized and followed complex and detailed technical and financial procedures and perform job with minimal supervision. Conducted training for system administrators and SME's on new platform. Detailed responsibilities included the gathering, validation and documentation of RFP requirements via requirements verification sessions. Translation of functional requirements to technical requirements, defining user cases, high level test scenarios, preparing and tracking project tasks, and meeting critical dates.

Confidential

Sr. Analyst Eligibility Claims Specialist

As a Sr. Analyst I met with policy holders of medical insurance and medical providers to gather requirements of various healthcare products. Conducted user acceptance testing based on eligibility criteria to assess data processing. Managed healthcare claims, confirming eligibility of each insured via requirements. and applied payments via incoming checks from providers. Provided system training to SME's and analyzed clients' claims data for accuracy, and timely claims processing. Analyzed clients' data matched system requirement for accurate claim processing. Exception report handling, managed escalated management referrals, and responded to questions from internal and external clients. Generated monthly system status reports, recommended account modifications to enhance efficient processing. Created reports on help desk metrics such as call volume, first call resolution, and call subject matter. Call Coaching, and monitoring.

Prudential Insurance

Confidential

Sr. Account Manager

Healthcare account management coordinated and developed standard operating procedures after assessment of each account. Trained various departments on product and provided system enhancement recommendations based on user requirements of products.

TECHNICAL TRAININGS

• Strategic Planning, Business Analysis, Project/Program Management, Quality Assurance, Customer Relationship Management, New Jersey State Disbursement Unit Payment Center, Learning Management Curricula Development,
• Technical/ Trainings: NJKiDS Training, NJ IV-D Child Support Training, New Jersey Medicaid and Welfare, NJ Department of Child Protective Services
• TECHNICAL Development: SQL, HTML, Java, Java Applets, GUI, C RAM, NJKiDS
• SKILLS Platforms: Windows 2000/NT4.0/98/95/3.1, Windows CE, UNIX, DOS 6.0
• Databases: MS Access XP/2000/97, Oracle, VISO, Cloud, SharePoint, SalesForce
• Software: Familiar with C ram Business Suite, MS Office Suite, MS Project, MS Outlook, MS FrontPage, WS FTP, Home Suite HTML Application , Excel, Word, PowerPoint