SUMMARY:

• Business Analyst wif over 8+ years of experience in Pharmaceutical and Healthcare industry wif an understanding of Business Process Flows, Project management and Software Development Life Cycle (SDLC), Case Tools, and Business Analysis wif requirements elicitation.
• 6+ years of experience in Process Modeling, Process Improvement, Requirements Gathering, Design, Development, Change Control Process, Quality Assurance Testing, User Acceptance Testing (UAT)&Training.
• Proficient in gathering and analyzing user requirements, creating Business Requirement Documents (BRD), Functional Specifications Document (FSD), Prototyping and UML Diagrams using various tools including MS Visio and Rational Rose.
• Adept in performing Gap Analysis, Feasibility Analysis, and SWOT Analysis to check teh compatibility of teh existing system infrastructure wif new business requirements.
• 2+ years of experience in training Clinical R&D, Early Research & Development business units in Pharmaceutical Software Development & Testing environment.
• Expertise in Client site coordinator that involves understanding and defining business requirements, day to day client interaction, offshore noledge transfer activities and onsite status call coordination.
• Worked extensively on applications in Pharmaceutical and Healthcare domain wif Knowledge of clinical systems and data Experience wif Requirements documentation tools.
• 3+ years of experience in software testing which involved development of test cases and test scripts and User Acceptance Testing (UAT) and regulatory compliance experience.

TECHNICALSUMMARY:

Languages: JAVA, J2EE

Databases: MS Access, SQL Server, ORACLE, DB2, Informatica, SAS 9.2

O/S: Windows XP

Software: SharePoint 2007/2010

Tools: Office 360, MS Office 2007 (Word, Excel, Power Point, Outlook), MS Visio, MS Project, Rational Rose, Rational Requisite Pro, Tableau 9

Mercury Test Director, Quick Test Pro (QTP), HPQC, JIRA:

Other: UML, XML

PROFESSIONALEXPERIENCE:

Confidential, NJ

Business Analyst

Responsibilities:

• Worked as a liaison among stakeholder in order to understand teh structure, policies, and operation of an organization, and to recommend solutions that enable teh organization to achieve its goals including: identification and analysis of potential source systems.
• Conducted gap analysis of exiting management systems to propose replacement systems.
• Worked on identifying and documenting of business requirements.
• Defining application requirements and creating data definitions and business rules for multiple systems.
• Prepared Workflow, process flow diagrams using Microsoft Visio.
• Responsible for creating all artifacts for teh BSA role includingBusinessRequirements, Process Maps, UI Prototypes, Mock - ups and Test Plan, Test Cases and Test scripts.
• Prepared presentations developed training materials, conducted trainings for internal as well as external user groups.
• Conducting meetings wif business end users, project managers and technical systems analysts, development team.
• Conducted software testing which involved development of Test Plan, test cases and test scripts and User Acceptance Testing (UAT).

Environment: Microsoft word, Microsoft excel, Microsoft Visio, PowerPoint, MS Office 360, and SharePoint, Selenium etc.

Confidential, Raritan, NJ

Business Analyst/ Support

Responsibilities:

• Performing teh requirement analysis, impact analysis and documented teh requirements.
• Providing weekly trainings to teh New users of teh AS Order Entry system.
• Giving access and managing multiple roles and permissions of teh users of teh ASOE system.
• Worked in JIRA to manage Bug tracking, issue tracking, planning new enhancements, project management.
• Following a systematic approach to elicit, organize, and document requirements of teh system.
• Interacting wif users, internal as well as external stakeholders and teh technical team for teh requirement gathering and translation of Business Requirement to Technical specifications.
• Involved in teh SDLC (design, development, maintenance and support) of an AS Order Entry System.
• Conducting interviews, Enhancement work planning meetings and JAD sessions during teh process of Requirement Gathering.
• Conducting weekly meetings to decide teh policies and procedures to be followed while constructing new enhancements in teh tool.
• Prepared Business Cases understanding teh Business functions of a new system and enhancements to teh current system.
• Analyzing and translated business requirements into system specifications utilizing UML Diagrams, As Is and to be Process Flow diagrams.
• Performing analysis, documenting business problems and recommended solutions to improve efficiency and capabilities of tracking, reporting and visibility of product shipment status.
• Responsible for creating all artifacts for teh BSA role includingBusinessRequirements, Process Maps, UI Prototypes, Mock-ups and Test Plan, Test scripts.
• Conducting meetings wif business customers, project managers and technical systems analysts.

Environment: iOS 7 & 8, HPQC 9.2, Jeera, Microsoft word, Microsoft excel, Microsoft Visio, PowerPoint, MS Office 360, and SharePoint etc.

Confidential, Plainsboro, NJ

Business Analyst

Responsibilities:

• Performing teh requirement analysis, impact analysis and documented teh requirements.
• Following a systematic approach to elicit, organize, and document requirements of teh system.
• Interacting wif client, external stakeholders and teh technical team for teh requirement gathering and translation of Business Requirement to Technical specifications.
• Conducting interviews, meetings and JAD sessions during teh process of Requirement Gathering.
• Conducting weekly meetings to decide teh policies and procedures to be followed while constructing new sites.
• Preparing functional design document, requirements document and technical design document for reports.
• Developing data models to create reports and dashboards.
• Analyzing and translated business requirements into system specifications utilizing UML Diagrams, As Is and to be Process Flow diagrams.
• Responsible for creating all artifacts for teh BSA role includingBusinessRequirements, Process Maps, UI Prototypes, Mock-ups and Test Plan, Test scripts.
• Conducting meetings wif business customers, project managers and technical systems analysts.

Environment: iOS 7 & 8, objective C, Apple xCode, HPQC 9.2, Tableau, Microsoft word, Microsoft excel, Microsoft Visio, PowerPoint, etc

Confidential, Plainsboro, NJ

Business Analyst

Responsibilities:

• Conducting requirements elicitation using multiple techniques for complex enhancements and initiatives.
• Interacted wif client, external stakeholders and teh technical team for teh requirement gathering and translation of Business Requirement in to Technical specifications.
• Gatheird reports requirement; collaborated wif teh business users using wireframe mockups.
• Conducted weekly meetings to decide teh policies and procedures to be followed while constructing new sites.
• Implementing user level security to restrict teh data by group level and user level.
• Publishing teh dashboard to tableau server and managing teh security for teh user.
• Analyzed and translated business requirements into system specifications utilizing UML Diagrams, As Is and to be Process Flow diagrams.
• Performed analysis, documenting business problems and recommended solutions to improve efficiency and capabilities of tracking, reporting and visibility of product shipment status.
• Implementing teh reports wif best practices to improve teh report performance.
• Responsible for creating all artifacts for teh BSA role includingBusinessRequirements, Process Maps, UI Prototypes, Mock-ups.

Environment: Windows 2000/XP, SharePoint 2010, HPQC 9.2, Microsoft Visio, PowerPoint, DB2, Tableau etc

Confidential, Plainsboro, NJ

Business Analyst

Responsibilities:

• Captured Pharmaceutical Commercial data by maintaining procedures to receive response records and data from all channels and Vendors.
• Defined all campaign-related business rules, segmentation and fulfillment logic and creating/maintaining campaign workbooks
• Created workbooks to allow clear communication of teh Brand’s Campaign Strategy and teh tactical requirements, Documented using teh Requirements documentation tool SharePoint for teh campaign to meet expectations.
• Responsible for developing end-to-end scenarios and supplying business use cases to outside vendors (data entry, co pay vendors, etc). Responsible for ensuring signoff on QA testing and end-to-end testing where applicable.
• Worked on 3rd party Vendor on boarding process wif teh Brand Delivery Lead, Database partner, CRM Specialist.
• Planned and documented procedures for data processing and prepared data flow diagrams using Microsoft Visio while working on Workbooks for multiple campaigns.
• Conducted weekly meetings to decide teh policies and procedures to be followed while constructing new Email/ Direct Mail Campaigns.
• Reviewed administrative and clinical practices and procedures: point of care, scheduling, registration, clinical documentation, patient care, and charge entry, medical coding and diagnostic testing procedures associated wif multiple business units.
• Defined teh current clinical and financial business processes and practices.
• Created and maintained Websites on SharePoint to halp teh team maintain all teh documents, status reports, new project requests, Service level requirement documents, User Manuals. Created and Modified list data, settings, adding permissions etc.
• Worked on gathering and analyzing Business and system functional requirements and for understanding and translating these needs into Business Requirement Specification (BRS) and System Requirement Specification (SRS) documents by creating and maintaining Workbooks.
• Performed UAT testing for multiple Brands eSP sites using HPQC. Created test cases for multiple brands web registrations and performed testing.
• Worked closely wif teh infrastructure Management team, to make teh changes to teh existing infrastructure.
• Proficiently work expertise wif MS Office tools, Project Management tools.

Environment: Windows 2000/XP, MS Office, SharePoint 2007, SQL Server, Oracle, MS Project, MS Acces1s, XML, HTML, UML, HPQC 10.0

Confidential, Louisville, KY

Business Analyst

Responsibilities:

• Performed teh requirement analysis, impact analysis and documented teh requirements using Rational Requisite Pro.
• Followed a systematic approach to elicit, organize, and document requirements of teh system.
• Interacted wif client and teh technical team for teh requirement gathering and translation of Business Requirement to Technical specifications.
• Wrote SQL queries to obtain entity relationship between teh databases.
• Conducted interviews, meetings and JAD sessions during teh process of Requirement Gathering.
• Conducted weekly meetings to decide teh policies and procedures to be followed while constructing new sites.
• Prepared Business Cases understanding teh Business functions of a new system and enhancements to teh current system.
• Analyzed and translated business requirements into system specifications utilizing UML Diagrams.
• Prepared Functional Design Specifications employing Use case scenarios, sequence diagrams, Class, Activity and Collaboration diagrams to better visualization of teh project by various teams.
• Performed Schema Crosswalks (a set of mappings between metadata standards that are endorsed by a stakeholder community.)
• Documented teh Traceability Matrix to trace teh Test Cases and requirements related to them and assisted teh QA Team wif teh Test Plan.
• Worked closely wif project Manager during teh Project Development and Change management, User trainings during teh new system implementation.
• Prepared and proposed Mock-ups of UI changes for internal or consumer facing users of teh application website using visualization software.
• Prepared and maintained User Documents, User Manuals and Demos on SharePoint to get new approvals from teh Therapist and Nursing divisions.
• Prepared and provided user training, documented user guide and User Manual, documented detailed results.

Environment: Windows 2000/XP, Rational Requisite Pro, MS Office, SharePoint, SQL Server, Oracle, CaliberRM, MS Project, MS Access, XML, HTML, UML

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Facilitated in teh overall management of projects including risk analysis and mitigation, status reports, client presentations, defining milestone deliverables and establishing critical success factors.
• Facilitated and conducted conference calls, JAD Sessions and business interviews wif teh different stakeholders and cross-functional units to gather business and functional requirements and converting them to technical requirements.
• Good understanding of teh pharmaceutical preclinical drug development processes and worked wif teh Clinical R&D early Investigator and Operations Team on compliance and regulatory requirements.
• Retrieved, maintained analyzed and mapped Clinical trial data using Content & requirements management tool Documentum.
• Deployed a web based Clinical Trial Management system (CTMS) to internal and external users.
• Worked in Real-time processing of clinical data, streamed to intuitive visual reports and dashboards (CDMS).
• Worked on clinical data repository (CDR) to consolidate data from various clinical sources, such as an EMR or a lab system, to provide a full picture of teh care a patient TEMPhas received.
• Facilitated collection of functional requirements from system users and provided appropriate scope of work for technical team and developed prototype for teh system.
• Participated in weekly project team meetings and provided updates on teh status of teh project to senior management.
• Used MS Project for Project Management, managed project resource allocations, planning and status updates to ensure efficient and responsive operations along wif senior management.
• Performed business analysis and use case generation to provide basis for test scenarios, which were used to define test system requirements.
• Created detailed process maps, mapping of source and target systems and defined teh road map for Data migration.

Environment: RUP, UML wif MS Visio, MS Project, Rational Rose, Rational Requisite Pro, Java, HTML, Oracle, Crystal reports, Siebel eClinical, Oracle CDA, Informatica

Confidential, Boca Raton, FL

Business Analyst

Responsibilities:

• Analyzed AS-IS process and developed IDEF 0, 1, 2 and documented TO-BE Process.
• Interacted wif business owner to elicit teh requirements and create BRD-FRD to document teh requirement.
• Identified teh Medicare compliance for several retail bidding and non-bidding medial item like CMN etc.
• Enhanced teh existing CRM application to improve teh functionality for better accessibility wif teh users.
• Created Use Case, Test case, Test Scenario and Work Breakdown Structure.
• Created Requirement Traceability matrix (RTM) to map requirements to business requirements.
• Conducted and led status reports meetings wif teh business and teh IT team on a weekly basis.
• Used Lotus Notes for email, calendars, presence awareness, instant messaging, profiles, status updates, file sharing.
• Undertook inventory management in Bright Tree ERP system and made delivery Ticket for CPAP orders.
• Interacted wif external clients like sub contractors, vendor and customer to gather requirement and also resolve issues regarding order process cycle and CRM issues.
• Implemented (automate/ integrate) key business area on Bright Tree ERP system to reduce administrative cost. Also implemented change management and developed user manual.

Environment: Bright Tree, MS project, Visio, CaliberRM, Minitab, Share Point 2010, Excel 2010, MS Outlook, HIPAA, CMN, DME/HME, Medicare Part D, and CRM, Lotus Notes

Confidential, Long Beach, CA

Business Analyst

Responsibilities:

• Worked wif stake holders to understand and document business requirements.
• Worked on gathering and analyzing Business and system functional requirements and for understanding and translating these needs into Business Requirement Specification (BRS) and System Requirement Specification (SRS) documents.
• Created and managed Use Cases and requirements.
• Facilitated Joint Application Development (JAD) Sessions and weekly client and team meetings.
• Interacted wif teh Subject Matter Experts (SME) and stakeholders to get a better understanding of client business processes and gather business requirements.
• Worked as teh primary liaison between teh business user and teh developers throughout teh project cycle.

Environment: .Net, C#, SQL, UNIX ES7000, HTML, XML, Windows 2000, Crystal Reports, Teradata, BizTalk, Cobol, CICS, JCL, DB2, HL7, Mercury Test Director

Confidential, NY

QA Analyst

Responsibilities:

• Assisted in teh testing of Retail Management Software by writing and implementing test plans and test cases.
• Created and executed automated and manual test scripts.
• Worked wif and provided input to teh development team.
• Tested critical bug fixes including critical fixes and coordinated wif developers in release of bug fixes meeting tight timeline.
• Involved in Release support - Release to QA, involved in environment setup, testing teh release process.
• Defects were tracked, reviewed, analyzed and compared.
• Experienced wif SQL queries and software testing.