SUMMARY:

• Solutions - driven IT Business / System Analyst / Product Owner with several years of experience and superb client satisfaction record.
• Business / Requirement Analysis Quality Assurance User Interface Design:
• Experienced in Business, Requirement and Product Analysis in Web, Mobile, Enterprise Resource Planning (ERP), Software as a service (SaaS / Cloud) and Client-Server Applications.
• Experienced in industry domains e.g. payment processing (PCI/ACH), airlines, training (LMS), retail (CRM), marketing, point of sale (POS), service, enterprise-CMS (Content Mgt. System), publishing and ITAD (IT Asset and Disposition) developed in full SDLC (Agile-Scrum, Waterfall etc.).
• Expert in analyzing vision and scope of the product; providing suggestions for business-processes developed in OOAD-based full-lifecycle software environment.
• Efficient in gathering business, functional and non-functional requirements.
• Experienced as Business Analyst and Product Owner in Agile-Scrum methodology- involving product strategy, EPIC elicitation, product backlog building and grooming, sprint planning and review; writing user stories, acceptance criteria and scenario.
• Tools used: Jira, Pivotal Tracker, TFS and Rally. Team collaboration: Architects, Developers, SME and Quality Assurance Testers.
• Skilled creating Process Flowcharts, Use Case Diagrams, Activity Diagrams, State Diagrams, Sequence Diagrams, DFDs, Design Documents; using tools, e.g. MS Visio, Rational Rose etc.
• Great as product lifecycle and team manager; facilitating Joint Application Development (JAD) sessions, interviews, and workshops with multi-disciplined stakeholders; used RACI model.
• Experienced in mapping data elements / ERD for RDBMS and SOA (SOAP) architecture.
• Efficient contributor in Project Management (PM) with analysis and reports.
• Experienced in utilizing traceability matrix to ensure test cases meeting requirements.
• Proficient in writing test plans, scenario and test cases to assist the testing process.
• Skilled in defect management using Quality Center/ALM, ClearQuest and JIRA.
• Proficient in Functional, Regression, Integration, E to E and User Acceptance (UAT) testing.
• Expert creating UI wireframes, mock-ups, prototypes (MVP) for web and mobile apps.
• Effective as team player, great communicator and self-motivated multitasker.

TECHNOLOGY ENVIRONMENT & TOOLS:

Operating Systems: Windows (7/10/XP/NT/98), Android OS, iOS

Languages: UML, BPMN, HTML, SQL

Enterprise Resource Planning (ERP): FareLogix (Airline Commerce Gateway), SAP

Tools: QualityCenter/ALM, JIRA, Pivotal Tracker, Rally, Remedy, MS Visual Studio (ALM / TFS)

Document Creating Tools: MS Visio MS Excel MS Word PowerPoint MS Project IRise Ent. Architect IBM Rational Rose Axure Photoshop Flash InDesign Dreamweaver Acrobat Captivate QuarkXpress SnagIt

EXPERIENCE:

Confidential, Atlanta, GA

Business Analyst

Environment: and Tools: Agile-Scrum, Product Lifecycle, Jira, Visio, MS Word, Excel, Irise, Axure.

Responsibilities:

• Elicited requirements (BRDs/ FRDs), user stories; groomed and recorded in JIRA; ran scrum team.
• Worked on backlog prioritization and estimation for each sprint to meet the planned goals.
• Generated burn down chart to keep up with the backlog stories and features.
• Gathered requirements for the application to be built Confidential VISA/MC Fraud Protection program for merchants.
• Elicited use case scenario and acceptance criteria for Enrollment Application’s (EA) development and QA.
• Analyzed data elements provided by Imobile3, and generated data requirements for API Design.
• Facilitated weekly meeting with Imobile3 team to sync both party requirements.
• Provided major process diagrams (UML) and wireframes in order to support the narratives.
• Helped developers and testing team for closing open items.
• Coordinated with PMs efficiently and effectively for a flawless project management in time.
• Helped PMs to identify risk factors for defined scopes with researched documents.
• Collaborated with architects from Confidential and Imobile3 team.
• Coordinated with User Acceptance Test (UAT) execution, and reviewed results.
• Built traceability matrix to ensure all requirements meeting test cases.
• Managed CR (Change Requests/Change Control) for revalidation.

Business Analyst

Confidential, Atlanta, GA

Environment: and Tools: Agile-Scrum, MS Visual Studio (ALM-TFS), Visio, MS Word, Excel

Responsibilities:

• Gathered and documented high level requirements (EPIC); used MS Visual Studio.
• Worked with Scrum Master and Product Owner to create the roadmap.
• Created the Agile-Scrum Calendar to justify the roadmap.
• Facilitated JAD to define requirements to satisfy all channels user objectives.
• Provided UML Diagrams (Process Flow, Use Case) to collaborate with solution architecture.
• Facilitated user story elaboration session and documented acceptance criteria.

Confidential, Atlanta, GA

Environment: Agile-Scrum, Pivotal Tracker, Visio, MS Word, Excel.

Responsibilities:

• Elicited requirements (BRDs/ FRDs), and wrote user stories; provided design documents.
• Facilitated JAD sessions with major stakeholders to elicit business/functional requirements.
• Took care of roadblocks day to day basis to meet the release-deadlines.
• Set the development and quality assurance team to assimilate Agile/Scrum using Pivotal Tracker.
• Trained Scrum team to manage and keep up with backlogs, and other Agile-Scrum manifesto.
• Led standup meetings to run the scrum process to implementation.

Confidential, Atlanta, GA

Business System Analyst

Environment: and Tools: Agile-Scrum / Waterfall, Product Lifecycle, Jira, ALM/QC, Visio, MS Office, Photoshop.

Responsibilities:

• Performed as Sr. Business Analyst and SME for Baggage Check-in and pricing process.
• Resolved roadblocks to meet the release-deadlines.
• Led gathering requirements (BRDs/ FRDs), grooming backlogs, running standups, and sprint meetings.
• Helped project management team with analysis and reports to construct time and budget centric roadmap.
• Facilitated JAD to discover current Baggage Check-in flows from SNAPP, online channel perspective.
• Generated functional requirements, user stories, and use cases for Baggage Check-in modules.
• Mapped request-response data elements for offer, quotes, order and fulfilments for SOA (SOAP) channels.
• Completed product catalog data mapping/ERD to have the offer service communicates properly with SOA.
• Collaborated with solution architect; generated non-functional requirements; used SQL to analyze data.
• Analyzed bag trips, passenger trips, ITI rules etc. to have them configured in Fairlogix.
• Coordinated all BA-to-BA meetings across channels, SOA and Deltamatic (DLM) teams for designing APIs.
• Created workbook which contains A-to-Z data and documents for the team, archived in SharePoint.
• Created GUI, wireframe, mock-up and UML artifacts for Baggage Calculator.
• Used SOAP-UI to generate I/O data to understand current OCI, AXIS and SNAPP process flow.
• Acquired knowledge on Delta business codes and reasoning among TICKETING, LOYALTY and others.
• Validated all test cases and completed UAT and E-to-E test plans and documents.

Confidential, Atlanta, GA

Business Analyst / UI Analyst

Environment: and Tools: Agile-Scrum, QC, Visio, MS Word, Excel, Photoshop.

Responsibilities:

• Handled duties as a liaison between technology and marketing stakeholders.
• Performed scope analysis to bridge existing systems, and proposed solutions.
• Generated business/functional requirements, user stories, and use cases.
• Managed workshops, estimations, grooming product backlogs, planning, standups etc.
• Created user stories for mobile-APP interfaces by analyzing marketing data.
• Analyzed “As-is” vs. “To-be” business process to accomplish gap-analysis and generate requirements.
• Created GUI (User Interfaces), prototypes (MVP), interfaces and wireframes for developers.
• Validated test cases, created non-functional data documents, End to End test planning etc.
• Managed CR (Change Requests) across the project steps.
• Worked from remote stations to collaborate and coordinate with team.

Confidential, Atlanta, GA

Product Analyst / BA

Environment: and Tools: Waterfall, ALM/QC, Visio, MS Word, Excel.

Responsibilities:

• Defined scope (out/in-scope) to make sure that the proposed solution is within the scope of the project.
• Interviewed business and system users, and researched current system’s documentation to gather requirements for business analysis and process improvement needs; documented through SharePoint.
• Created functional requirement documents (FRDs/BRDs/SDDs), use cases, flow diagrams, etc.
• Prepared detailed documentation with screen shots; used QualityCenter/ALM.
• Wrote ETL mapping requirements for source to target transfer.
• Led the team of QA engineers with a better understanding of UML artifacts for test case creation.

Confidential, Atlanta, GA

Business Analyst / Content Analyst

Environment: and Tools: Waterfall and Agile-Scrum, Remedy, ALM/QC, Rally, Rational Rose, MS Word, Excel.

Responsibilities:

• Provided support as requirement, solution and process analyst in distance learning ADDIE model.
• Developed functional/technical requirements and deliverables for migrating courses from legacy systems.
• Managed course contents and broadcasts from creation to archive for LSO portal using CMS tools.
• Created requirement chart for web contents to be maintained for types, dates, priority and placements.
• Worked with text, image, simulation and video files that are in demands for learners’ priority.
• Collected requirements from Remedy-AOTS trouble tickets for generating functional requirement documents (FRDs), which later used to provide knowledge based solutions to users.
• Worked with authors to have the contents built to satisfy the requirements.
• Mitigated conflicts and gaps among different stakeholders, and collaborated with SME to resolve issues.
• Composed user stories and acceptance criteria through elicitation process for class-tracking module.
• Collected business codes, business rules; mapped response-request elements for SOA and ATT-U portal.
• Facilitated JAD sessions to validate design with users, architects, developers and other stakeholders.
• Managed documents in Quality Center/Test Director, JIRA and Rally within different projects.
• Created ETL mapping document for successful source to target data migration.
• Worked very closely with project manager, off-shore developers and CMT/BU to ensure timely release.
• Generated reports from SAP system to suggest functions for course booking site.
• Performed composing test cases/scenarios and coordinated UAT for training courses.

Confidential, Duluth, GA

Software Quality Assurance Tester

Environment: and Tools: Waterfall, QC, MS Word, Excel.

Responsibilities:

• Analyzed business requirement documents and developed test plans and test cases.
• Participated in functional testing, integration testing, and coordinating UAT.
• Wrote and executed SQL queries to access end-user-database.
• Reported and executed functional test cases using Quality Center/TestDirector.
• Materialized smoke, functional, black-box, end-to-end and regression testing.
• Handled Change Control (CR) within Quality Management Systems (QMS).
• Worked with business requirements, use cases and UML diagrams.