Oracle Senior Business Analyst& Trainer Resume Washington, DC - Hire IT People

PROFILE:

Highly motivated team player with strong communication & relationship building skills with the aptitude to learn quickly and the drive for continuous growth; focused on contributing skills in a challenging position with potential for mobility within a goal - oriented organization.
Critical Thinking & Analysis: Effective reporting and analysis capabilities.
Ability to view challenges strategically using creative, solution-focused problem solving skills.
Communication: Outstanding written and verbal communications skills.
Excellent interpersonal skills, with the ability to interact with diverse constituencies and personalities both internally and with external organizations.
Strengths: Superlative organizational skills and extreme attention to detail; ability to multi-task and prioritize, strong analytical and planning skills.

TECHNICAL SKILLS:

SAP Modules: ERP Central Component(ECC),Customer Relationship Management (CRM), Supplier Relationship Management (SRM), Business Intelligence (BI)

Instructional Design Software: Adobe Captivate 8, ANCILE uPerform 5.0, RWD uPerform 4.1

Application Lifecycle Tool: HP Quality Center ALM 11

Client Relationship Management (CRM) Tool: SalesForce, Sage ACT

Project Management: Microsoft Office Suite, SharePoint, QuickBooks

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Oracle Senior Business Analyst& Trainer

Responsibilities:

Utilized Adobe Captivate to create and maintain end user training videos
Developed the Instructed Led Training curriculum and supporting Job Aids & Quick Reference Guides
Provided the training to the SEC internal team members
Executed system testing throughout requirement and code changes

Confidential, Washington, DC

Instructional Designer & Trainer

Responsibilities:

Provided training and support to the VBMS Program Management Office (PMO)
Utilized Captivate to create and maintain training videos
Worked with the customer to prepare training & logistics for VBMS delta training

Confidential, Washington, DC

SAP ECC/CRM/SRM Instructional Designer & Trainer

Responsibilities:

Provided team leadership to ensure duties were performed as assigned
Worked with the customer to prepare training & logistics for train-the-trainer sessions
Presented status and other updates as required at joint PMO meetings and individual technical sessions
Served as uPerform 5.02 Administrator - regulated input and output of term descriptions, check-in & publishing, and maintenance of 800+ documents on the uPerform server

Training Specialist

Confidential

Responsibilities:

Created training deliverables, including Work Instructions, Job Aids, Quick Reference Guides, Exercises, Data Sheets, and Simulations
Performed data staging activities for training material development and end user training
Served as uPerform 4.1 Administrator
Served as HP Quality Center Administrator

Regression Test Lead

Confidential

Responsibilities:

Managed regression testing schedule and tasks aligning with systems releases
Conducted regression test scenarios as needed
Developed custom reports in HP Quality Center to capture testing results & statistics

Confidential, Washington, DC

Account Manager & CRM Training Lead

Responsibilities:

Managed interactions with company prospects and current clients using SalesForce to organize, automate and synchronize business processes across multiple sales department functions
Developed and maintained custom user guides and job aids documenting SalesForce CRM functionality
Served as reports administrator of SalesForce CRM during roll out and maintenance phase of implementation

Confidential, Reston, VA

Media Coordinator & Administrative Assistant

Responsibilities:

Developed training materials, publications and programs that highlighted the company’s product and service offerings
Managed communications between vendors and staff to support proposal writing and federal contract management
Developed custom agency training manuals and proposals
Managed, designed and coordinated email/mailing campaigns and marketing materials
Collaborated with graphic designers and external vendors to take conceptualization to distribution
Acted as liaison between the media, marketing, and sales teams
Served as initial client contact at front desk, ensuring client satisfaction and professional communication

Confidential, Washington, DC

Accounting Assistant

Responsibilities:

Reconciled business checking and credit card accounts
Compiled and reviewed information for accuracy
Filed and maintained a record of various supporting documents sent and received by the organization

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Oracle Senior Business Analyst& Trainer Resume

Washington, DC

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