PROFILE:

Technically sophisticated business systems analysis professional with solid history of effectively analyzing systems, implementing projects, testing and documenting software applications. Software Development Engineering and Systems Analysis Professional with 25 years of experience, including technical project management, systems analysis, design, development and maintenance of large - scale computer systems in a wide range of applications. Demonstrated leadership with strong ability to analyze systems, engineer and document impactful solutions. Experience across diverse industries, including Academia, Government, National Defense, Travel, Finance and Scientific Research. Possess education, +technical knowledge and record of success as a Programmer, Business and Software Analyst and Software Engineer. Proactively contributed to the professional development efforts of numerous organizations over a lengthy career by training and mentoring other IT professionals.

AREAS OF EXPERTISE:

• Broad knowledge and success in an engineering development environment, to include requirements gathering/assessment and full life cycle project management.
• Success developing, executing, and analyzing qualification, implementation, and acceptance testing plans for diverse systems.
• Skilled team leader and trainer with a track record of directing direct multiple tasks effectively to ensure on target completion of all deliverables.
• Outstanding interpersonal and communication strengths leveraged to train users, troubleshoot system issues, and ensure total client satisfaction.

TECHNOLOGY:

Operating Systems & Platforms: Windows, DOS, UNIX, TIBCO, WebSphere, Unisys Mainframe, TCP/IP protocol

Methodologies: Entity-Relationship Modeling, Object-Oriented Principles, Capability Maturity Model (CMM), Client-Server Relationships, Waterfall, AGILE, SCRUM

Software & Tools: SQL Server, MS Visual Studio, Team Foundation Server, MS SharePoint, MS Visio, MS Office, MS Word, MS PowerPoint, MS Excel, MS Communicator, MS Project, TOAD, Rapid SQL, REMEDY, PUTTY, Sail Point, Service Now, NETCOOL AUTOSYS, C#, HTML, Java, NetBeans, COBOL, RALLY, Kanban, Tableau

PROFESSIONAL EXPERIENCE:

Confidential, Columbia, SC

Business Analyst

Responsibilities:

• Performed diagnostic analysis by mining past data to provide summaries regarding rationale into success or failure of business performance, in addition to performing descriptive analysis for recent time period(s) compared to prior time period(s) and plans/targets, while employing CRISP-DM (Cross Industry Standards for Data Mining).
• Performed organizational research by gathering, interpreting and comparing operational data to benchmarking/best practice data, and provided insights/recommendations to the organization.
• Ensured appropriate measures and reports were defined and implemented to assess organizational performance and/or initiative performance.
• Interviewed several fellow analysts and documented standard operating procedures for group insurance analytics and reporting, including SAS PROC report generation at both the detailed and summary levels as well as Microsoft Dynamics CRM.
• Provided documentation and clarification of 34 AFLAC standard operating procedures, including six executive-level reports.
• Key Performance Indicators (KPIs) were depicted using a sales dashboard in MS Excel.
• Met with AFLAC analysts and managers to ascertain operational data and procedures.
• Reviewed Business Intelligence (BI) strategies and technologies used for the data analysis of business information.
• Performed data mining of AFLAC and summarized rationales regarding business performance.
• Wrote Standard Operating Procedures (SOP) and reviewed with AFLAC analysts and managers. SOPs were used for training at 2 major AFLAC locations.
• Excel spreadsheets were used to depict SOP completion progress for AFLAC managers.

Confidential, Columbia, SC

Business Analyst - Financial Applications

Responsibilities:

• Business Requirements Analyst for financial processing applications in a UNIX environment supporting Java based applications and Autosys jobs.
• Directly involved in providing release implementation support for multiple mission critical applications running in production, including pre-implementation analysis and guidance for new applications going into production.
• Responsible for analysis of pre-implementation needs such as personnel, security, supporting products and technologies, batch processes, online processes, maintenance processes, testing, and documentation required to support new applications in production.
• Credited with obtaining and clarifying over 360 financial securities application requirements and ensuring compliance with Non-Public Personal Information (NPI) and SOX standards.
• Met with client’s financial analysts and managers to obtain requirements.
• Key Performance Indicators for application support and requirement gathering were depicted using a dashboard in MS Excel.
• Met with developers, DBAsand IT managers to clarify requirements and ensure compliance.
• Worked with Windows and UNIX systems, with Sybase and Oracle databases.
• All work was done in an AGILE environment, using ITIL methodology.
• Wrote user stories for applications requiring modification.
• Defined Requirements attributes, definitions, and values for development of FRD documentation.
• Wrote BRD and FRD for applications requiring modification and participated through the entire SDLC process.
• Performed Scrum Master Function for development and analyst groups.
• Prepared and updated entries in RALLY, JRules, and SailPoint.
• Updated Identity Access Management (IAM) entries for users impacted by the SailPoint updates and provided access.
• Wrote SQL and UNIX scripts in response to user and management inquiries and to supply evidence that requirements have been met.
• Role mining, definition and implementation of incorporated data standards.
• Taught SQL to junior team members.
• Developed SharePoint sites for application documentation.
• Developed VISIO diagrams to depict data flow within the applications.
• Develop VISIO process flow diagrams, flowcharts, screen mockups, swimlane diagrams and other graphical aids to document current and proposed workflows and processes.

Confidential, Charlotte, NC

Application Consultant

Responsibilities:

• Responsible for user acceptance testing and development of the PROMET system, an Internet-enabled product that provides lifecycle and business process information management solutions and services to Confidential .
• The solution creates competitive advantages by shortening product development cycles, reducing project costs, and improving product and service quality through the sharing of critical information at the right time to the right people during business processes.
• Met with Confidential users during UAT and application rollout of a newly-rewritten Project Management system to explain system features, assist with testing, and track testing progress and problems.
• Monitored UAT activities to assess UI/User experience and provide insight to the developer team.
• Reported test results and problem resolution to project developers, management and users.
• Maintained EXCEL spreadsheet of testing results and problems for communications with Confidential developers and reporting to Confidential managers.
• Recorded progress of problem resolution and reported to the users and management during subsequent meetings.

Confidential, Seattle, WA

Business Systems Analyst

Responsibilities:

• Served as the principal contact for multiple HRIS systems.
• Conducted business process analysis with users.
• Wrote BRD, FRD and training documentation.
• Reported status updates to stakeholders.
• Designed regression and integration testing scripts for multiple HRIS systems.
• Enhanced HRIS systems to ensure legal compliance for I-9.
• Analyzed and directed rewrite of Affirmative Action application.
• Dramatically reduced daily HR and Payroll recurring issues, employing ITIL methodology and ensuring sustainability of throughput.
• Wrote BRD, FRD and FSD documents for enhancements to the UW Payroll/Personnel applications.
• Wrote user stories for applications requiring updates.
• Provided status reporting to project stakeholders throughout the entire SDLC process, for project tracking and rollout.
• Worked with mainframe COBOL, ASP, and C# .NET Windows environments; utilizing knowledge of HTML, application development languages, Object Oriented Principles, and Waterfall / Agile methodologies as required.
• Minimized efforts required to input information from Payroll Activity and Personal Data forms, financial activities such as paycheck detail and histories, hourly accumulations for student and temporary workers, reconciliation reporting and job classification tables.
• Analyzed and developed systems to improve productivity and accuracy in the Human Resources and Payroll departments, including reduction of escalated software issues affecting 25,000 UW staff in the Payroll and Benefits Offices.
• Conducted overview training sessions for Visual Studio 2010, Team Foundation Server (TFS), Capability Maturity Model (CCM), Structured Query Language (SQL) and Agile.
• Updated Kanban entries during Affirmative Action System enhancements.
• Designed training regimen for Programmer/Analysts, converting from the Mainframe (COBOL) to the .ASP/.NET environment; enabling retention of valuable, talented staff.
• Developed SQL scripts and stored procedures in order to rapidly respond to user issues.
• Provided documentation that was previously unavailable for the OPUS, OWLS and ESS systems, as well as training and mentoring others. These actions raised the level of documentation for these systems to CMMI level 4.
• Wrote complete regression testing scripts for the OPUS, ESS and OWLS systems, utilizing Word documents and VISIO UML diagrams.
• Developed SharePoint site for all training materials, Excel spreadsheets, VISIO diagrams and Word application documentation.
• Designed major enhancements to the OPUS, ESS and Affirmative Action systems to comply with I-9 immigration law changes.
• Provided FSDs and screen mockups for the application enhancements.
• Estimated time required for changes in both mainframe and windows environments.
• Assessed UI/User experience with UW analysts and designed UW Timesheet system enhancements for administrative users.
• Maintained SSIS packages to reconcile OPUS and UW Timesheet updates for later download to the data warehouse.
• Maintained high degree of integration with campus infrastructure; collaborated with other campus units; coordinated with other campus technology groups to provide continually-evolving services.

Confidential, Burlington, NC

Business Systems Analyst

Responsibilities:

• Analyst for systems that monitored more than 4500 human specimen tests.
• Communicated data in a user-friendly format to over 100,000 clients worldwide.
• Performed system analysis, requirement definition, program development, testing, debugging, documentation and technical support.
• Familiar with industry legal requirements and reporting to the Center for Disease Control (CDC).
• Designed, implemented, and supported Enterprise-grade technical solutions meeting complex business requirements.
• Collaborated on the design and implementation of 4 applications to manage and report human medical test result communications.
• Communicated with peoplefrom several states for medical report status updates, as well as representatives from the Center for Disease Control concerning report requirements for diseases that LAB CORP is required to provide monthly
• Oversaw a multi-tiered server system to effectively monitor 4500+ distinct human specimen tests and ensuring conveyance of data in an intuitive and user-friendly format on a system serving 100,000+ clients worldwide.
• Assisted with designing and implementing the interface among four (4) operating systems that sent test results to doctors, hospitals and patient service centers.
• Directly involved in systems analysis, requirement definition, testing and debugging of COBOL, JAVA and C++ programs, SQL scripts, UNIX Korn Shell Scripts, as well as DOC1 applications.
• Provided FSDs and screen mockups for the patient test result delivery application.
• Conducted business process analysis sessions with LAB CORP business users and analysts.
• Completed systems analysis, user interface, requirement definition, development of program specifications, testing/debugging, documentation, technical support and system interfaces.
• Performed requirement analysis and CMMI level 3 documentation of an application for reporting to the state of New York and the Center for Disease Control (CDC) in Atlanta using HL7 formatting, strengthening Lab Corp healthcare system in areas including HIPAA, disease reporting to state agencies and the CDC, and patient billing.
• Determine security and data classification / compliance requirements related to CDC and HIPAA.
• Establish positive working relationships with technical staff, customers and others involved in data-centric management.
• Wrote user stories during analysis and design of the healthcare reporting system.
• UML, VISIO data flow diagrams and use case scenarios were used during analysis and design of the healthcare reporting system and to depict testing scenarios.

Senior Programmer/Analyst

Confidential, Miami, FL

Responsibilities:

• Met with corporate and private group travel agents during requirement gathering, business process analysis sessionsand application development of search engines and analysis of overall needs for Pricing and Availability
• Worked with Windows networks and mainframe environments.
• Played a strategically-critical role in the re-engineering of the Confidential ’ Group Reservations System, developing and implementing a multi-tiered client server application.
• Participated in the development of search engines for Pricing and Availability, allowing for online reservations, considered the most critical step in moving the organization to online viability.
• Analyzed overall needs of existing Group Reservations System, including breakdown of group reservations, inventory control and administration, special services, large group incentives, special accounts and international sales and all applications where pricing was needed. Completed systems analysis, user interface, requirement definition, development of program specifications, coding/testing/debugging, documentation, technical support and system interfaces