Summary of Qualifications

• Motivated professional with extensive experience within federal, state, local, nonprofit, and corporate organizations. Proven ability to manage multiple high-priority projects and produce deliverables within specified deadlines. History of increased responsibility and ownership of highly visible initiatives. Proficient in Microsoft Office Word, Excel, PowerPoint, Outlook, Access and SharePoint applications, software testing products, and financial transaction processing systems. Specific expertise includes:
• Performance Management Business Analysis Technical/Business Requirements Review
• Facilities Management Technology Implementation Human Resources Administration
• Project Management Software Testing Training and Staff Development

Professional Experience

Confidential

Business and Technology Applications Analyst

• Managed gap analysis project to restore system functionalities and ensure compliance with federal guidelines and National Uniform Billing Committee Standards
• Provided oversight of the NC Division of Medical Assistance's Session Law Budget Modification initiative facilitated weekly stakeholder meetings and monitored implementation of system enhancements to ensure adherence to legislative mandates having 500MM potential fiscal impact
• Coordinated and participated in multiple phases of user acceptance testing and end-to-end testing assisted with the development of system test plans tracked, analyzed, and reported test results and system bugs/defects to senior management
• Reviewed technical deliverables to ensure accurate incorporation of business requirements into design specifications
• Assisted with the development of Advance Planning Documents for submission to the Centers for Medicaid Medicare Services
• Performed prior-year and year-to-date financial and claims analyses for organizations with high-dollar accounts receivable from the State of North Carolina
• Resolved electronic funds transfer EFT issues for Medicaid providers failing to receive payment for submitted Medicaid claims
• Served as liaison between project office and vendors, stakeholders, service providers, and other entities for various initiatives of high visibility and impact
• Served as backup to Project Human Resources Manager for HR-related functions as needed
• Assisted with the creation of position descriptions and job postings screened applicant resumes and developed applicant databases to streamline selection processes
• Prepared quarterly reports and presentations to the North Carolina General Assembly, Joint Legislative Oversight Committee, federal funding agencies, and other entities as needed
• Performed troubleshooting and resolved hardware and software-related service tickets as needed

Confidential

Account Services Processor II

• Executed and trained personnel on a multitude of account processing functions including: posting to accounts payable and receivable, check disbursements, account adjustments, payoffs, and daily deposits for Lockbox and Retail business areas
• Served as escalation point for various departments and call centers for the handling of moderately complex accounts
• Reinstated accounts that were charged-off, closed in error, or ordered for repayment in bankruptcy proceedings collaborated with attorneys, bankruptcy trustees, debt-management and collection agencies, and other entities to ensure timely and accurate account management and resolution

VOE Employee Relations Representative

• Participated in the development of department's performance-based incentive program
• Served as liaison between non-exempt employees and management in the communication and resolution of various issues
• Developed performance tracking system that eliminated manual computation of production metrics
• Under direction of senior management, conducted investigations on a wide range of complex and sensitive employee-related matters provided counsel to management on corrective action plans

Confidential

Lead Judicial Counselor

• Provided supervision and intensive counseling services to residents with developmental disabilities and various behavioral, emotional, substance abuse, and psychosocial disorders
• Performed needs-based resident assessments and developed individualized service plans as required
• Developed and facilitated anger management, conflict resolution, substance abuse, life skills, HIV/STD awareness, and job readiness workshops
• Conducted individual/family counseling sessions compiled residents' behavioral evaluation summaries for mental health professionals, attorneys, judges, probation/parole officers, and all other affiliated agencies
• Trained detention center staff in the utilization of database management systems

Confidential

Residential Operations Supervisor

• Supervised and trained Case Managers, Assistant Case Managers, and Residential Counselors in two separate, gender-specific juvenile residential programs
• Assisted with developing and implementing gender-specific programming and behavior management systems facilitated meetings to evaluate best practices and implement policy changes when appropriate
• Coordinated and facilitated meetings with medical and mental health professionals, case managers, probation officers, etc. to explore treatment options for residents with various behavioral, psychosocial, and substance abuse disorders
• Assisted with the drafting of programs' annual budgets
• Participated in the recruiting, interviewing, and onboarding of employees
• Administered employee verbal/written warnings, suspensions, and terminations conducted follow-up performance evaluations and coaching with sanctioned employees when applicable
• Identified organizational and individual staff training needs developed and implemented training programs to ensure compliance with legal, safety, and corporate regulations

Confidential

Senior Crew Leader

• Trained, supervised, and coached over 100 employees in all major phases of Census operations
• Coordinated several city-wide Population Enumeration Projects facilitated distribution of assignments to Census Enumerators
• Conducted performance analyses in Census districts failing to meet Bureau's production standards resolved issues through training initiatives and personnel adjustments
• Provided training, work assessments, and feedback to employees to ensure optimal performance and compliance with Federal regulations