SUMMARY

• Over 13 years of progressive information technology experience in finance and insurance industry including:
• Working as a Business and Systems Analyst specializing in Analytics, Quality Assurance, Production Support, Incident/Change/Vendor management for an online Oracle / .Net web application
• Working with stakeholders, technical staff, and other Business Systems Analysts to translate business needs into systems solutions. Work on system modifications and enhancements, product development, conversions, and provide on - going production support to the end users.
• Strong qualifications in all facets of software development life cycle from business requirements analysis and design through testing and user sign off.
• Able to manage multiple projects and roles while delivering outstanding results on known or unfamiliar systems.

TECHNICAL SKILLS

• Rational Rose, Star UML, MS Business intelligence reporting, Business Objects Visio, Rational Software Modeler.
• Requirement Management Rational Requisite Pro, Microsoft Word, Case Complete.
• Rational Unified Process, SDLC, Agile Methodologies, Waterfall.
• Application SharePoint 2010 2012, MS Office Suite, Oracle E-Business Suite Financials Oracle, Microsoft suite, MS Project, SPSS.
• MS Access, Oracle 8i, Oracle 9i, Oracle 10g.
• Windows Vista Professional, Windows XP Professional, UNIX 5.0.4, Linux, Windows 98.
• Internet Mailing Services MS Outlook, IBM Lotus Notes.
• Network Hubs, Modems, Repeaters, generic Routers, and Cisco Routers Switches.

PROFESSIONAL EXPERIENCE

Confidential

Business System Consultant/Scrum Master

Responsibilities:

• Responsible for the analysis, Creating User stories, design and implementation of all the onboarding components to support WF Security.
• As a Lead Business Analyst, interacting with client (Business User) and development team for requirements gathering, scope enhancement. Collaborate with LOBs Product Owners to create user stories
• Release management, Change Management, sprint Planning and other project management task. Lead the end to end planning and implementation of the project.
• Manage end to end User Acceptance Testing process, UAT testing and providing subject matter expertise to the teams performing these functions. completion of user acceptance testing (UAT) and Production validation with the different business teams, including coordinating testing of changes, gathering test scripts, and managing issue resolution through Quality Center and email
• Experience in working with Agile - Scrum project methodology and requirements management tool (e.g. JIRA, Quality Centre and Wire framing and mock up tool (Balsamic)
• Partner with PMs across different work streams and LOBs to ensure project is delivered on schedule, within budget and within scope
• Experience in implementing knowledge of AML, KYC, FATCA / Dodd - Frank, EMIR, Volcker, BSA, FINRA/SEC and other regulatory initiatives for Risk
• Working with Customer/Client Reference Data across enterprise level (FO/MO/BO). Lead the business analysis activities for one of the Enterprise-Wide KYC Technology Program work streams.
• Home Loans project to create a streamlined digital application to apply for mortgages.
• Showcases expertise as it relates to overall business analysis objectives; utilizes planning and organizational abilities to oversee multiple project aspects simultaneously; applies agile methodology and utilizes Rally to perform role responsibilities.

Environment: JIRA, Quality Centre and Wire framing and mock up tool (Balsamic), MS Visio, Salesforce, Proprietary Client and prospect Onboarding solution, CRM tools, Document Management (File net), SharePoint, SQL Server Reporting Services(SSRS). Pac2000 Change Management Application (BMC Remedy), Application Lifecycle- ALM NET, J2EE, XML, TIBCO Messaging transmission.

Confidential

Agile Expert-Lead Business Analyst/Scrum Master

Responsibilities:

• I am working at Delta Airlines as a Business Analyst/Scrum Master on a project related to the expansion of new IVR from old and existing operations to avoid any irregular operations along with to increase and to reach Crew members resulting in increased revenue.
• CraftedAPIuser documentation for Stripe.com
• DesignedAPIdocumentation using Swagger.
• Backlog Items (PBIs) using techniques like Kano Model,MoSCoWand estimated Story Points usingPlanning Poker.
• Responsibilities Conducted Review Sessions to understand the current process and identified the issues to be addressed.
• Involved in the Delta's mobile app (SKY-Pro) initiative design and development of mobile data interface for core functionality and to Crew usage.
• Interacted with the marketing and product managers to gather requirements, develop use cases and translate business concepts into functional specifications. Interacted with business areas/functions to create business requirement specifications for online booking site.
• Documented Vision & Scope and walk it through to get Agreement & Sign-off on the document.
• Conducted and Facilitated various JAD sessions to define the scope of the application.
• Led the effort with Solution Architect to find out probable solutions.
• Performed Gap Analysis from AS-IS to TO-BE state, categorized them as per criticality.
• Documented the Use-Case for the Development Team to provide rough estimates.
• Developed Data Flow/Business Process Diagrams for crew operation.
• Created detailed use cases to reflect requirements.
• Planned and organized working sessions between business and development teams to create prototypes in MS VISIO to help better understand the Business Requirements.
• Assisted in development of training materials for new technology and process improvements.
• Controlled on Requirements Traceability Matrix to ensure all High-Level Requirements are captured in Use Cases.
• Applied best practices of software development while staying abreast of advances in the practice.
• Driven to develop project charter with the Project manager for Crew planning operations.

Environment: MS SharePoint, SQL Server, MS Visio, Oracle, MS Office Suite, JIRA, Quality Center, Application Lifecycle Management-ALM, XHTML JSP, MS Visio, MS Project, Erwin, Java, JavaScript, HTML, XMLPackages.

Confidential

Business Analyst/Scrum Master

Responsibilities:

• Primarily involved in developing a prototype of the application as proof of concept (POC) for the business team and as a guideline for the development team.
• Facilitated and led group discussions to elicit requirements in Joint Application Development (JAD) sessions by communicating with documented business requirement document working prototype and workflow diagrams.
• Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations and adopted scrum techniques usingMoscowand planning poker.
• Deployed, configured and supported the prototype application for its demo /UAT for various line of business from various cities, prepared deck for UAT & gathered feedback and followed up with further updates on the prototype and related documents.
• Primarily involved in developing use case document for the application, traceability matrix, system requirement specification (SRS) and presentations for proposed solutions
• Created prototype using HTML and CSS.
• Point of contact for design/implementation team of Oracle R12ERPOrder Management module globally.
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, and Reports.
• Created various Custom objects, Tabs, Workflows, Reports, Apex triggers and validation rules for the application.
• Created Email templates in Text, HTML, and Visual Force necessary for the application.
• Analyzed and Created Custom Profiles as required for the business needs and implemented Object level, Field level, and Record level security.
• Defined various Validation rules to validate the data in the application.
• Customized Page Layouts for Salesforce.com Standard and Custom Objects.
• Created custom report types and generated a report using the report types.
• Good experience in Salesforce.com Configuration of roles, profiles, user accounts, implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Experience in working with Development team for solving the gaps in Business requirements.
• Classes, controllers, and visual force pages acquired new licenses and assigned toll-free numbers.
• Used Data loader for all data adding, updating, and deleting, exporting data.
• Used Eclipse IDE for building scripts and deployment
• Documented Salesforce fundamentals and reporting for easy understanding and navigation for business users
• Provided risk analysis on major implementations and "pushed back" when risk levels were exceeded.
• Increased efficiency 45% through reengineering request management process resulting in the deployment of new Scale's Request Center software for online management of all IT Service requests and Service Task delivery.
• Collaborated with support and development teams to create and author "Production Readiness" process and documentation decreasing implementation issues/errors, reducing application and system downtime, and increasing resolution capability.
• Executed software integration and assisted with the re-engineering of change processes and management requests.
• Evangelized change and production readiness process throughout IT organization bringing increased visibility and compliance to processes.
• Created mandatory document for the new object(s) introduced to IT environment resulting in document library containing applications, databases, hardware, integrations, functional relationships, customers, IT resources, stakeholders, and executive sponsors.
• Build design plan to streamline production of new UI.
• Create new framework design simplifyingAPIdocumentation.

Environment: MS Access, UML, MS Visio 2008, Microsoft Office 2008, MS Project, Visual Studio 2008 professional, MS Expression 2008, Visual Source Safe, Salesforce.com, Apex Classes, VisualForce Pages, Data Loader, Workflow Alerts, Approvals, Validation Rules, Sharing rules, Reports, Standard & Custom Objects, Tabs, Email Templates, Roles, Profiles, HTML, Force.com IDE, R12ERP

Confidential

Business System Analyst/Project Manager

Responsibilities:

• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
• Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
• Met preset customer goals through eCommerce sale maximization.
• Worked towards the preparation of requirements management plan, business, and functional requirement documents.
• Created data flow diagrams and process flow diagrams to facilitate better system understanding.
• Assisted personnel in understanding Six Sigma methods and putting those methods to use in their daily activities.
• Provide project task coordination, functional expertise, and contributes to improvements and enhancements for QADERPsystems.
• Implemented oracleERPalong with custom Employee self-service systems.
• Develop designs forERPinterfaces, test scripts, Extract data and build management dashboard reports in projects modules, Troubleshoot and support projects module.
• Was responsible for offering support in fields such as Advance Supply Chain Planning, Inventory
• Management, Production Scheduling, and purchase orders for all plants that have made the transition to Oracle EBS
• Responsible for LawsonERPsystem administration including security, application maintenance, and development.
• Developing and Maintaining large volumes of deadline-driven email campaigns and assets Management of email channel calendar and Direct Mail. Reporting on email campaigns (status and outcomes) for various stakeholders. Cross-departmental collaboration on major projects and new initiatives.
• Effectively communicate with technical, operational and strategy groups. Created many Data extensions to accommodate custom scenarios. Configured and designed journeys using journey Builder.
• Automated the import, extract and Query activity using Automation Studio. Used Dynamic content for subject lines.
• Used AMP scripting to use data from Data Extensions. Used SOAP API in order to invoke triggers and create redundant data.
• Used SOQL for data manipulation needs of the application using platform database objects.
• Created different folders to store the reports of different groups and categories. Displayed the quarterly and yearly results on the Dashboards of the users. Experience in working with Cast Iron for Salesforce.com configuration.
• Involved in Data Migration using Data Loader and Informatica power exchange. Performed the roles of Salesforce.com Business Analyst and Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Building automation to make sure the quality control team is giving the commissions in the right way. Handling multiple numbers of projects at a time and delivering clients requirements on time.
• Worked in Agile & Scrum environments.
• Experience with multivariate testing, analysis, and reporting.
• Create and maintain email reporting dashboards, conduct POE testing and provide test results to the Marketing team to drive segmentation, delivery and content decisions.
• Created many Business units and maintained Under the same sandbox.
• Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities.
• Created new custom objects, assigned fields, designed page layouts, custom tabs, and components.
• Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
• Designed different custom dashboards for various user groups based on their business functionalities and needs.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Designed various types of email templates for auto response to customers.
• Work in a live ticketing system environment (CRM)
• Develop and support new application and enhancements in ServiceNow
• Monitor health, usage and overall compliance with the ServiceNow platform
• Advise teams on design, development and overall ServiceNow best practices
• Experience inSalesforceconfiguration that includes custom objects, custom tabs, workflow rules, validation rule, approval processes and custom reports.
• Proficient in data migration to integrate data from other sources intoSalesforceusing Data Loader.
• Perform complex Data Quality Analysis procedures and manual matching techniques to successfully correct data inaccuracies directly in CRM system or via SQL scripts in the Staging Database.
• Create specific Regulatory Reporting requirements to determine the needs can be satisfied to meet the Business Requirement.
• Hands-on Dynamic CRM.
• Excellent understanding of the user, Profiles, Roles and hierarchies, permission sets and sharing settings to provide data security according to the business needs.
• Experience working with Salesforce sandbox and production environments, deployment of code using change sets, ANT migration tool and force.com IDE.
• Experienced in configuring, customizing and developing scalable process on Salesforce.com
• Experience working with SOAP, REST API's to integrate web services withSalesforce com.
• Facilitate interaction between different Business and IT Managers to process data for update into CRM.
• Performing data loads into a complex Staging Database Environment via SQL Server 2005 and subsequently updated into CRM.
• Performing all data maintenance in CRM system which includes data transfers, data migration, and data merging.
• Create specific reporting requirements to determine the needs can be satisfied to meet the business requirements.
• Directly responsible for 3rd tier user training throughout the company.
• Performing all System Administrator and Developer duties for over 1000 users in CRM system across the globe.
• Managed the project life cycle, defining requirements, project roadmap and project positioning
• Gathered and analyzed information on existing HR business processes in order to make change recommendations that seek to accelerate business performance
• Provided business and stakeholder analysis and/or project management during all phases of a change project
• Analyzed and documented requirements for enhancements to business processes
• Developed improvements to team processes and procedures through change management initiatives.
• Supervised REST | SOAPAPIdocumentation development.
• BuiltAPIdocumentation UI using Ruby, Slate, and Markdown.
• Consolidated developer documentation in Confluence & JIRA.
• Programmed in Slate | Markdown using GitHub repositories.
• Collaborate with marketing & operations departments.

Environment: Lotus Notes, MS Office Suite, MS SharePoint VBA, MS Office 2013. TFS, RALLY, Documentum Administrator 6.5, MS VISIO, UNIX, LINUX, SAP BW, SAP Bex Reporting, Crystal Reporting. MS project Sever 2010. Informatics, Data Stage ETL VMware, Salesfoce.com.

Confidential

Business System Analyst/Project Manager

Responsibilities:

• Performed on the ETL mappings, analysis, and documentation of OLAP reports requirements.
• Formulated the ER diagrams of Property and Casualty data and data flow diagrams in order to interact with database developers.
• Implemented UML, Use Case diagrams by using MS Visio in order to conduct a more effective and healthy communication with stakeholders and clients.
• Conducted JAD sessions, group workshops, individual and small team meetings, and conference calls with Property Casualty FP A teams, stakeholders, and developers to gather functional and nonfunctional requirements of the system including requirements and processes for life and annuity products.
• Involved annuity performance data process.
• Involved in scrum sprint planning sessions, backlog grooming, sizing, spring retrospectives and reviews, daily stand-ups, user stories and acceptance criteria.
• Created and prioritized the backlog in the rally, coordinated planning sessions and maintained user stories and acceptance criteria.
• Communicated with product owner for the organization and prioritizing the backlog in the rally, lead spring planning sessions to control and update user stories.
• Provided training to users and involved in conducting UAT sessions to gain user confidence and approval.
• Examined key Performance Indicators KPI for Property and Casualty such as Loss Ratio, General Operating Expense Ratio.
• Analyzed as-is and to-be systems to perform GAP Analysis and make a recommendation for system enhancement.
• Extensively worked BI /BOBJ for multidimensional expenses actual reports.
• Extensively worked Cognos BI for international data.
• Documented report layouts and report mapping documents for ad-hoc reporting based on Property Casualty FP A team's needs.
• Assisted and directly involved with QA team in the creation of Test Cases and tests implementations.

Environment: Agile-Scrum, Rational ClearQuest, Rally, MS Office Suite, Essbase, MS-Visio, BI, DB2, BOBJ, e-Room, Cognos BI, Clarity, Base Clear case, MS Project.

Confidential

Business System Analyst/Project Manager

Responsibilities:

• Acted as a liaison between Columbia Gas and IBM.
• Responsible for monitoring business functions and making sure that the Six Sigma methods were being used at all times.
• Assisted in developing business plans that were based on the efficiency of the Six Sigma methods.
• Responsible for creating a quarterly audit of all Six Sigma activities and presenting the audit directly to management.
• Gathered business requirements from all users under IT service delivery and followed IT PMO Methodology to deliver the projects.
• Expertise in using TFS to open bugs, create tasks and user stories, initiate change requests.
• Used TFS source control to deploy the application.
• Created Crystal Reports using Crystal Reports formulae, Grouping, Parameters, Selection criteria.
• Created test plans, test cases using Test Manager.
• Executed test cases using test manager.
• Took ownership in modeling and documenting the end user's AS-IS workflow and TO-BE business processes.
• Created different artifacts such as requirements document, business process flow using Microsoft Word and MS Visio.
• Support and maintained Request IT, Access IT and Problem Tickets (TARMAC) and also supported all the escalations and IT related issues for the customers.
• Support overall coordination between all involved parties, using project management skills and techniques.
• Wrote various Excel VBA scripts and access queries to massage raw data from carriers across the globe to standardize the data input format and used pivot tables/charts extensively for presenting various trend analysis to the department.
• Work with third-party vendor to deploy multiple projects.
• Worked as SME for SharePoint and created system requirements document (SRD) for SOX and Accounts Payable projects which were built on SharePoint
• Electronic File Transfer for Client
• Autopsy’s Client Request
• Converted Access reports to Crystal Reports XI version.
• User Interface Development.
• Creating Reusable Assets-Documentum and Captiva
• Providing Development, Documentum Migration Framework.

Environment: Lotus Notes, MS Office Suite, MS SharePoint VBA, MS Office 2013. TFS, RALLY, EMC Captiva, and Documentum, VMware.

Confidential

Business System Analyst/Data Analyst

Responsibilities:

• Developed source to target data mapping for the source elements and create transformation rules as per the business need.
• Developed testing strategy and assisted in review test cases.
• Responsible for maintaining all Six Sigma standards within the company at all levels of management.
• Responsible for delivering a Six Sigma progress report to management at the end of each month.
• Involved in User Acceptance Testing Involved in conducting Team meetings to gather requirements from key stakeholders such as Business SMEs, QA analysts and project management team. Also, conducted follow-up one-on-one meetings with SMEs.
• Performed GAP Analysis.
• Used data loader to import and export data from Salesforce.
• Integrated Salesforce with SFTP server using REST API.
• Developed and implemented a community portal using custom visual force and apex using Salesforce tabs and visual-force template making it mobile compatible.
• Wrote Teradata Macros and used various Teradata analytic functions.
• Involved in migration projects to migrate data from data warehouses on Oracle/DB2 and migrated those to Teradata.
• Translated business requirements into functional specifications for communication to technology team.
• Extensive knowledge of coordinating all of the entities involved in a supply chain.
• Created documents like business user stories, business requirements, and system requirements Coach and direct Black-Belts in Lean Six Sigma Methodology across multiple organizations to support certification.
• Promote the use of Six Sigma Methodologies. Managed all process and planning activities for a key product line. Analyzed data.
• Estate planning, risk management, and wealth management
• Monitored and tracked customer satisfaction results for a service provider on a global basis.
• Documented up gradation procedures from MYSQL to SQL Server and Oracle to SQL Server.
• Master Integrator on multi-phase, multi-project Service Oriented Architecture (SOA) Identity and Access Management project (ID, SSO, PKE, CAC).
• Developed various operational Drill-through and Drill-down reports using SSRS
• Designed and developed reports using Crystal Reports XI version.
• Created Crystal Reports using Crystal Reports formulas, Grouping, Parameters, Selection criteria to handle the customer's requests from Tables, Stored Procedures, Views, and Command Objects.

Environment: MS-Office, MS PROJECT, MS-Visio, Oracle (9i 10g), SQL, Rational Clear Quest, SSRS, SAP, Logistics, Teradata, Salesfoce.com

Confidential

Business System Analyst/Project Manager

Responsibilities:

• Defined project scope, risks and determined appropriate methodologies to apply based on Scope/Vision documents and developed project timelines for on-time delivery based on SDLC methodology.
• Executed discussions with stakeholders from both business side and IT side in order to elicit high-level requirements and estimate project feasibility.
• Conducted surveys among different end users in order to gather detailed requirements, and documented business requirements.
• Carried out Order Management System OMS in order to make sure compliances with upgrade requirements.
• Determined the data warehouse business requirements as the foundation for database design, data extraction, and analysis by working with the end users.
• Performed JAD Joint Application Development sessions to resolve conflicts between business requirements and technical design.
• Created detailed various UML models including use case diagram, activity diagram, and sequence diagram while working with software developers to make sure that the applications fit into the requirements and worked on the business flow and account relationships in accordance to the specific databases and tables involved in progress.
• Created the design of the data warehousing snowflake schema logical database model.
• Established report specifications, cube, and ETL by working with the Data Architects and used Six Sigma and tools for profiling, data mapping, and monitoring data by tracking and improving enterprise data.
• Used Traceability Matrix intensively for the business processes and expected changes.
• Coordinated with QA in order to establish test plans and test scenarios for performance testing, system testing, integration testing.
• Worked with the business testing team to generate Test Plans, Test cases, Testing Evaluation strategy and methods for user acceptance testing UAT.
• Worked closely with the project manager to observe project progress and status using MS Project, delivered high-level estimates for analysis, delivery schedule and resource allocation.
• Cooperated with the team members and the project manager in defect review meetings to find, track, identify, prioritize and remove bugs.

Environment: MS Office Suite, Clarity, RUP, MS-Visio, MS Project, BI, Essbase, Rational ClearQuest,DB2, e-Planning,, Six Sigma,, Erwin, Cognos BI.

Confidential

Business Analyst/Project Manager

Responsibilities:

• Acted as a liaison between corporate departments, including Executive, Legal and Information Services as well as vendor relationships.
• Requirement gathering and analyzing - conducting customer interviews, surveys and creating Scope documents defining Partial payment option (PPO) methods.
• Followed Agile Methodology for the Software Development Life Cycle.
• Performed audits and assessments of supplier systems
• Involved in Complete Software Development Lifecycle Experience (SDLC) from Business Analysis to Development, Testing, Deployment, and Documentation.
• Estate planning, risk management, and wealth management. Led businesses in the strategic development and implementation of their corporate benefits program including executive compensation and risk management to tailor a plan to align with the needs of the company.
• Designed the Vision document to give the stakeholders a high-level idea about the project.
• Created a simpler version in a diagrammatic approach using Star UML that how the client, customers, and agents were connected.
• Developed use-cases and use-case diagrams from the functional requirements and user stories using STAR UML.
• Followed up with the SME in every module to ensure that FDCPA (Fair Debt Collection Practice Act) guidelines are being followed.
• DFD and state diagrams were created using MS Visio Analyzed and tested the user interface (UI) and redesigned it to increase its user-friendliness for the business user.
• Maintained the Requirement Traceability Matrix (RTM) and managed requirements.
• Used MS Project in updating timelines and project schedule for the new automated payment system.
• Led PowerPoint presentations for the development of technical applications for the departmental user base.
• Migrated Databases from MySQL, Oracle, IBM Informix, to SQL Server 2012.
• Generated periodic reports based on the statistical analysis of the data from various time frame and division using SQL Server Reporting Services (SSRS).

Environment: MS Office Suite, MS Visio, MS Project, Star UML, Star UMLE, Energy Component, SSRS, SQL. SAP, Logistics, Teradata.

Confidential

Business System Analyst/Project Manager

Responsibilities:

• Responsible and accountable for the coordination with the management of multiple projects directed toward strategic business and other organizational objectives.
• Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.
• Implemented RUP methodology to develop process, standards, and procedures.
• Performed Gap Analysis to check the compatibility of the existing Mediation system infrastructure with the new business requirements.
• Utilize SQL (queries) programming to understand the DB structure.
• Convert the Business Process Requirements (BPR) into System Specification Requirements (SRS).
• Created different traceability views to determine feature and use case dependence.
• Traced test cases and functional specifications to SSRs and BPRs using Caliber.
• Created Interface document between upstream and downstream applications.
• Created, compiled, maintained, and communicated orderly test results and status reports.
• Worked with the clients on the final signing process in the user acceptance stages.
• Fine-tuned Stored Procedures using Execution Plan in T-SQL for better performance.
• Develop reports using complex formulas and to query the database to generate different types of ad-hoc reports using SSRS.

Environment: MS Visio, Requisite Pro, SQL Server, MS SharePoint, SSRS, SAP, Logistics

Confidential

Business Analyst/Project Manager

Responsibilities:

• Responsible and accountable for the coordination with the management of multiple projects directed toward strategic business and other organizational objectives.
• Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.
• Implemented RUP methodology to develop process, standards, and procedures.
• Performed Gap Analysis to check the compatibility of the existing Mediation system infrastructure with the new business requirements.
• Implemented Use Cases to capture the system requirement by using Requisite Pro.
• Utilized SQL (queries) programming to understand the DB structure.
• Convert the Business Process Requirements (BPR) into System Specification Requirements (SRS).
• Created different traceability views to determine feature and use case dependence.
• Traced test cases and functional specifications to SSRs and BPRs using Caliber.
• Created Interface document between upstream and downstream applications. Created, compiled, maintained and communicated orderly test results and status reports.
• Worked with the clients on the final signing process in the user acceptance stages.

Environment: MS Visio, Requisite Pro, SQL Server, MS Office Suite, MS Visio, MS Project, Star UML, Star FUMLE, SSRS, SQL. SAP, Logistic s, Data Stage, PLSQL

Confidential

Business System Analyst/Project Manager

Responsibilities:

• Conducted GAP Analysis and documented the current state and future state, after understanding the Vision of the Business Group and the Technology Group.
• Conducted interviews with Process Owners, Administrators, and Functional Heads to gather audit-related information and facilitated meetings to explain the impacts and effects of SOX compliance.
• Played an active and lead role in gathering, analyzing and documenting the Business Requirements, the business rules and Technical Requirements from the Business Group and the Technological Group.
• Co-Authored and prepared Graphical depictions of Narrative Use Cases, created UML Models such as Use Case Diagrams, Activity Diagrams and Flow Diagrams using MS Visio throughout the Agile methodology
• Documented the Business Requirement Document to get a better understanding of client's business processes of both the projects using the agile methodology.
• Facilitating JRP and JAD sessions, brainstorming sessions with the Business Group and the Technology Group.
• Documented the Requirement traceability matrix (RTM) and conducted UML Modelling such as creating Activity Diagrams, Flow Diagrams using MS Visio. Analyzed test data to detect significant findings and recommended corrective measures
• Co-Managed the Change Control process for the entire project as a whole by facilitating group meetings, one-on-one interview sessions and email correspondence with work stream owners to discuss the impact of Change Request on the project.
• Worked with the Project Lead in setting realistic project expectations and in evaluating the impact of changes in the organization and plans accordingly and conducted project-related presentations.
• Co-coordinated with the offshore QA Team members to explain and develop the Test Plans, Test cases, Test and Evaluation strategy and methods for unit testing, functional testing and usability testing

Environment: SOX, SharePoint, SQL, MS Visio, Oracle, MS Office Suite, Quality Center, XML, XHTML JSP, MS Visio, MS Project.