SUMMARY

• Business Analyst with extensive project management experience working for corporations and consulting on projects throughout North America. Customer focused skills in Business Process Management, Business Analysis Planning and Monitoring, Elicitation and Collaboration, Requirements Lifecycle Analysis, Strategy Analysis, Requirements Analysis Design and Solution Evaluation/Implementation with necessary underlying competencies.
• Infrastructure, Business Process Management, ERP, CRM, WEB, WMS, PLM. Custom, COTS and SASS systems software design, implementation and support. Data Warehousing, Reporting and Business Intelligence.
• Provider of IIBA and PMI based business analysis and project management best practices to analyze/improve business processes and effectively manage business and software analysis. Systems design and implementations as well as other enterprise process continuous improvement projects.
• Problem solver with excellent leadership skills to manage cross functional teams, multiple vendors, project resources, multiple projects and programs. Skilled in leadership, management, communication, documentation, data and analytical visualization, technical knowledge, organization and attention to detail.

TECHNICAL SKILLS

Technical: Technical N - Tier Architecture, SQL, Progress, Oracle PL/SQL, MS Office Suite, MS Project, MS Visio, SharePoint, Crystal Reports, MSSQLRS, Cognos BI, Help Desk, Radley Barcode WMS solutions, IT Service Desk.

Functional: Business Analysis, Business Process Management, ERP, CRM, WEB Applications, Logistics, WMS, Reporting, Data Warehousing, Business Intelligence, KPI, Project Management, Strategic Planning, Capital and Budget Management, Vendor Management, Software Implementations, Consulting, Testing and Training.

Methodologies: IIBA Business Analysis Core Competency Model - Management of stakeholders, needs, changes, solutions and contexts to satisfy customer value proposition. PMI methodologies for project initiation, planning, execution, monitoring /control and closure. Agile/Lean/Six Sigma focused but versed in Waterfall for BPM analysis and systems design, Process/Data Modeling and Diagramming. Adherence to SDLC and ITIL best practices.

Industry/Domain Knowledge: Manufacturing, Capital Equipment, Warehouse Management and Service Industries.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Developed business process maps with functional representatives managing needs, scope, objectives, requirements and solution definition.
• Scope of project included the discovery, analysis and documentation of IT change control processes and impact on project management process.
• Collaborated with the Infrastructure, Development, PMO and Operations teams acting as a liaison with non-technical staff.

Confidential

Business Analyst / Developer

Responsibilities:

• Provided full support and development of modifications and integrations for IFS Warehouse Management, Job Management, IFS CRM and Radley barcode systems.
• Responsible for full SDLC process to define, plan, analyze, design, develop, test, implement and maintain solutions in support of stated core organizational functions and business processes.
• Applied organization, planning, communication, analytical, programming and problem-solving skills to help maximize solution value for customers and support of business needs.
• Developed business process maps with functional managers. Managed needs, scope, objectives, requirements and solution definition. Obtained required resources and funding to facilitate project success.
• Participated in migration project of Enterprise Asset Management system from a custom Lotus Notes solution merging it into the IFS ERP software environment.

Confidential

Business Analyst / Developer

Responsibilities:

• Analyze and document business / IT processes for transition. Scope of project included the discovery, analysis and documentation of processes and procedures for handoff to new clients.
• Liason to OEM on technical systems and software support issues including identification, analysis and management of issues to resolution.
• Support of infrastructure and enterprise systems.
• Development of ad-hoc and scheduled reporting.

Confidential

Business Analyst

Responsibilities:

• Managed multi-year Integrated Business Systems initiative which involved conversion upgrades of ERP and CRM systems development and integration with Web Applications, Document Management initiative and related analytics.
• Led complex BA projects supporting engineering, product development, product management, sales and operations involving product lifecycle management, ERP and integration with web applications.
• Champion of multiple business process improvement projects supporting departments and cross functional teams.
• Led corporate initiative to increase project management process maturity including creation of PMO, PM processes and enterprise assets.
• Tracked key project milestones and adjusted project plans and/or resources to meet the needs of the customers.
• Leveraged Agile techniques to deliver projects on time, within budget, and to the stated deliverables through the use of structured project management processes.
• Initiated and managed design and development of business analytics project involving 10 internal and external resources and budget of approximately $100,000 capital.
• Oversaw all operations (architecture, enterprise data and software strategy and vendor management) and stabilized Capital and OpEx budget over a fourteen year period to less than 12% increase over time period.

Confidential

Lead Business Systems Consultant

Responsibilities:

• Full project management lifecycle for new ERP software implementations.
• Worked with cross functional teams across manufacturing enterprise including engineering, sales and marketing, inventory management, procurement, supply chain management, manufacturing operations, quality control, customer service, technical support and finance.
• Consulting activities included developing knowledge of customer domain, training on software functionality, business process mapping and integration into ERP solution with project management guidance and UAT.
• Facilitated analysis of systems modifications when core functionality of software was not adequate including problem definition, requirements analysis, specification, development oversight, testing and integration.