TECHNICAL SKILLS

• UML, Requirements Gathering, Benchmarking, Acceptance and Evaluation Criteria Definition, BPMN (2.0)
• Non - Functional Requirements, Functional Requirements, Technical Requirements
• Transitional Requirements, Traceability Matrices, Data Dictionaries and Glossaries, Problem/Defect Management
• Metrics and Key Performance Indicators (KPIs), Interviews, Estimations Management, Focus Groups
• Data Flow Diagrams, Data Modeling, Business Rules Analysis, Interface Analysis, Observation
• Functional Decomposition, Document Analysis, Brainstorming, Decision Analysis, User Stories, SQL Queries (extensive)
• SWOT Analysis, State Diagrams, Sequence Diagrams, Workshops, Prototyping, Risk Analysis
• Current State (As-Is) Analysis, Future State (To-Be) Analysis, Data Mapping, Entity Relationship Diagrams
• Development of Test Strategies, Development of Test Cases and Scripts, UAT Lead, Change Requests
• Vendor Assessment, Scenarios and Use Cases, Root Cause Analysis, Process Modeling/Swim Lanes
• Organization Modeling, Scope Modeling, Structured Walk-Throughs, Surveys/Questionnaires, Gap Analysis
• Event Chain Modeling (ECM), Service Level Agreement (SLA) Preparation, Lessons Learned Workshops
• Stakeholder Management, Procurement Management, Risk Management, Schedule Management
• Kanban, SAFE Agile Practices, Release trains, Scrum of Scrums, PI Planning
• Project Management Plans, Change Control Management, Work Breakdown Structures (WBS), Project Charter Creation, Business Case Preparation

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Analyst/Project Manager/Scrum Master

Responsibilities:

• Requirements Management, Requirements Gathering, Preparation of Deliverables
• Stakeholder Management, Procurement Management, Risk Management, Schedule Management
• Cost Management, Scope Management, Developed the Project Charter
• Developed and Managed the Project Management Plan, Managed Change Control
• Facilitated Requirements Gathering Workshops, Interviews and Structured Walk-Throughs
• Requirements Validation, Requirements Prioritization, Requirements Management
• Business Requirements Document (BRD), Traceability of Requirements
• Gap Analysis, Process Mapping, System Analysis, Presentation of Requirements
• Gathered Functional, Non-Functional and Transitional Requirements
• Use Cases, Workflow Diagrams, Data Mapping, Entity Relationship Diagrams

Senior Business Analyst/ Project Manager/Scrum Master

Confidential

Responsibilities:

• Requirements Management, Requirements Gathering, Preparation of Deliverables
• Stakeholder Management, Procurement Management, Risk Management, Schedule Management
• Cost Management, Scope Management, Developed the Project Charter
• Developed and Managed the Project Management Plan, Managed Change Control
• Facilitated Requirements Gathering Workshops, Interviews and Structured Walk-Throughs
• Requirements Validation, Requirements Prioritization, Requirements Management
• Business Requirements Document (BRD), Traceability of Requirements
• Gap Analysis, Process Mapping, Presentation of Requirements
• Gathered Functional and Non-Functional Requirements
• Use Cases, Workflow Diagrams, Data Mapping, Entity Relationship Diagrams

Confidential

Senior Business Analyst & Test Lead

Responsibilities:

• Requirements Management, Requirements Gathering, Preparation of Deliverables
• UAT Testing, User Training, Defect Management, QA Management, Service Level Agreement (SLA) Preparation
• Facilitated Requirements Gathering Workshops, Interviews and Structured Walk-Throughs
• Requirements Validation, Requirements Prioritization, Requirements Management
• Business Requirements Document (BRD), Traceability of Requirements, SharePoint Workflows
• Gap Analysis, Process Mapping, System Analysis, Presentation of Requirements
• Gathered Functional, Non-Functional and Transitional Requirements
• Use Cases, Workflow Diagrams, Test Cases

Senior Business Analyst & Test Lead

Confidential

Responsibilities:

• Facilitated Requirements Gathering Workshops, Interviews and Structured Walk-Throughs
• Requirements Validation, Requirements Prioritization, Requirements Management, Preparations of Deliverables
• Gap Analysis, Process Mapping, Business System Analysis, Business Process Development, Business Process Modelling (BPM)
• Gathered Functional, Non-Functional and Transitional Requirements, Business Requirements Document (BRD)
• Use Cases, Workflow Diagrams, Business Requirements Document (BRD), Presentation of Requirements
• Defect and Problem Management, Test Cases
• Test Lead for Share Point site, SharePoint Workflows, Coached and Mentored a Team of 10 Business Analysts
• Conducted Functional Unit Testing

Confidential

Senior Business Analyst/Change Management Lead/Scrum Master

Responsibilities:

• Lead Business Analyst - lead a team of four Business Analysts (Managed, Coached, Mentored)
• Scrum Management, Service Level Agreement (SLA) Preparation
• Developed Change Management Strategy (ADKAR)
• Event Process Chain Modeling (EPC), Business Process Modeling (BPM)
• Conducted Product Demos and Training Workshops
• Training Material Preparation, Presentation of Requirements
• Wireframes, Service Blue Prints, System Analysis
• Facilitated Requirements Gathering Workshops and Interviews
• Requirements Validation, Requirements Prioritization, Requirements Management
• Managed Off-Shore Business Analyst Activities
• User Stories, Sprint Planning, Product Backlog Estimation
• Gap Analysis, Process Mapping, Data Definitions
• Conducted Functional Unit Testing
• Gathered Functional, Non-Functional and Transitional Requirements
• Business Requirements Document (BRD), Traceability of Requirements
• Use Cases, Workflow Diagrams, Dataflow Diagrams, Data Analysis and Data Modelling
• Managed and designed rollout of SAAS event management product Cvent
• Managed and designed rollout of SAAS online store product Shopify
• Defect and Problem Management

Confidential

Senior Business Analyst/Project Manager/Scrum Master

Responsibilities:

• Managed vendor relations, Conducted Requirements Gathering Workshops, Opportunity Assessment
• Stakeholder Management, Procurement Management, Risk Management, Schedule Management
• Cost Management, Scope Management, Developed the Project Charter
• Developed and Managed the Project Management Plan, Managed Change Control
• RFP Preparation, Project Charter Creation, Project Planning, Project Management, Budgeting
• Requirements Gathering, Requirements Validation, Requirements Prioritization, Requirements Management
• Business Requirements Document (BRD), Traceability of Requirements, SharePoint Workflows
• Stakeholder Interviews, Lead UAT for SMEs, Designed Test Strategy and Test Cases, Business Case Preparation
• Designed and Implemented New Business Processes for Delivering the company s services, Designed and Managed the company s Change Process (ADKAR), System Analysis, Coaching and Mentoring
• Event Process Chain Modeling (EPC), Business Process Modeling (BPM), Process Development
• Gap Analysis, Process Mapping, Use Cases, UML, Business Case Preparation, Presentation of Requirements
• Workflow Diagrams, Data Process Modelling, Dataflow Diagrams, Data Analysis, Data Modelling, Data Definitions
• Risk Assessment and Cost Benefit Analysis Related to Operations
• Established and Maintained the companies Share Point Site
• Functional Requirements, Technical Requirements
• Prepared Training Materials and Conducted User Training Workshops
• Wireframes and Service Blue Prints
• Negotiating and Mentoring, Business Case Preparation
• Conducted Functional Unit Testing
• Managed the development of a Share Point Scheduling Application
• Quality Assurance: Create, Plan and Execute Testing Strategies, User Acceptance Testing Facilitation

Confidential

Executive Vice President

Responsibilities:

• Designed and executed company’s Change Management Strategy (ADKAR) related to new projects
• Stakeholder Management, Procurement Management, Risk Management, Schedule Management
• Cost Management, Scope Management, Developed the Project Charter
• Developed and Managed the Project Management Plan, Managed Change Control
• Requirements Gathering, Requirements Validation, Stakeholder Interviews
• Business Requirements Document (BRD), Traceability of Requirements
• Prepared Training Materials and Conducted User Training Workshops
• Developed and lead QA Testing Strategies, Defect Management, Testing Scripts
• Conducted Functional Unit Testing, UAT Lead, Opportunity Assessment
• Gap Analysis, Process Mapping, Use Cases, UML, Process Definition, Business Case Preparation
• Project Management, Budgeting, Planning, Negotiating and Mentoring
• RFP Preparation, Project Charter Creation, Project Planning, Budget Reporting
• Workflow Diagrams, Data Definitions, Dataflow Diagrams, Data Analysis and Data Process Modelling
• Wireframes, Service Blue Prints, Business Cases, Issue Logs, Risk Logs
• Event Process Chain Modeling (EPC), Business Process Modeling (BPM)
• Managed the Rollout of a COTS Automated GPS-based Dispatch System (Mobile Knowledge MDT 9000)
• Conflict Resolution, Data Conversion, System Analysis
• Managed the Rollout of a new Call Center COTS Application (Mobile Knowledge XDS System)
• Managed the Design, Construction and Rollout of a new .Net Office Accounting System
• Managed Vendor Relations, Presentation of Requirements, Solution Presentations
• Risk Assessment and Cost Benefit Analysis Related to Operations and Technology Solution Alternatives
• Represented the Company at Industry Events, Coached and Mentored Team Members
• Project Management, Project Planning, Budgeting, Negotiating and Mentoring
• Analyzed all Business Processes and Redesigned several which lead to Significant Annual

Confidential

Senior Business Analyst/Project Manager

Responsibilities:

• Requirements Gathering, Requirements Validation, Requirements Prioritization
• Stakeholder Management, Procurement Management, Risk Management, Schedule Management
• Cost Management, Scope Management, Developed the Project Charter
• Developed and Managed the Project Management Plan, Managed Change Control
• Business Requirements Document (BRD), Traceability of Requirements
• Installed and Managed Honeywell Enterprise Security Server and Applications
• Installed and Managed Point of Sale (POS) Solutions and Applications, Solution Presentations
• Requirement Gathering Interviews and Workshops
• Managed product installations
• Developed and Executed Change Management Strategies (ADKAR)
• Managed the development of .Net and Web based Point of Sale Applications
• Data Conversion, Test Scripts
• Test Lead, Designed Test Strategy and Test Cases
• Training Material Preparation and User Training
• Managed vendor relations
• Project Management, Project Planning, Budgeting, Negotiating, Mentoring and Coaching
• System Analysis
• RFP Preparation, Project Charter Creation
• Functional Requirements, Technical Requirements
• Service Blue Prints, Wireframes, Business Cases, Issue Logs, Risk Logs
• Gap Analysis, Process Mapping, Use Cases, UML
• Quality Assurance: Create Test Cases, QA Testing, UAT Lead, Conducted Functional Unit Testing

Confidential

Technical Team Lead/DBA

Responsibilities:

• Managed, Coached and Mentored Technical Team
• Lead System Design
• Training Material Preparation
• Gathered Technical Requirements
• Project DBA responsible for migrating 8 million ADABAS (mainframe) records to an Oracle database
• Data Conversion
• System Analysis
• Lead Rollout of Treehouse ADABAS Conversion and Maintenance Product (COTS)
• Quality Assurance: Create, Plan and Execute Testing Strategies, UAT Lead, Conducted Functional Unit Testing
• User Training and Workshops

Confidential

Programmer/Analyst - IT Consultant

Responsibilities:

• Designed/Developed a High Yield Trading System
• Functional Requirements Gathering, Technical Requirements Gathering
• Windows Environment
• SQL Server Backend
• System Analysis
• Data Conversion
• Visual Basic
• Client Interviews
• Conducted Client Training Sessions