OBJECTIVE:

• Looking for an exciting opportunity in a new and rewarding career. I have great research and resolution skills, enjoy problem solving, am a self - motivator, organized and detail oriented. I take pride in my work, am very analytical and strive toward improving processes and procedures to work more effectively.

SUMMARY

• Strong research and analysis in the student loan, financial, insurance, and mortgage industry working efficiently and effectively supporting business needs to IT, business staff and customers.
• Understanding existing business processes and solutions in order to define, document and implement new processes and solutions that optimize effectiveness and productivity.
• Recognized as an expert in financial and insurance processes, with comprehensive knowledge of technology development, design, ongoing risk reviews, and business process improvements.
• Solid foundation in business application and technical support, analysis, development, quality assurance and control, manual and automated testing, reporting, training, auditing, and support.
• Experienced in Agile & Waterfall Methodologies, Mainframe/Legacy, MSP, SharePoint, Guidewire, Accounting, SQL, System iNavigator, Visio, SAAS, Windows, Word, Excel, Access, Outlook, Lotus Notes, Basic Programming, and Snipping Tool.
• Understand unit, functional, integration, system, regression, and user acceptance testing.
• Master data managementincludingreference data such as permissible values and the analytical data that supports decision making.
• Provide advice about the environment to optimize the system and provide successful outcomes.
• Gather and document Business and Technical Requirements based on the business needs.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Worked heavily in SharePoint with IT and the business unit teams to identify and coordinate requirements and testing, ensuring all release requirements have been met prior to the release.
• Responsible for Bulk Data Extract updates, including analyzing prior releases, identifying any differences or changes, and implementing the most current version of groups and fields.
• Lead on Director Scripts and release processes to establish clear processes for future releases, as well as reviewing and designating BU Owners, Teams, SME’s, and Tester’s for those scripts.
• Lead for email migration, providing workarounds, tracking issues, maintaining issues log, support.
• Developed training material on the process for entering and updating SharePoint, when Change Requests (CR)/Business Requirements Documents (BRD’s) are required, release requirements, and improvement of SharePoint functionality.
• Track and monitor communication expenses and comparing it against previous expenses on a quarterly basis, analyzing where improvements in cost can be achieved and possible reductions can be made.
• Improve structure and organization around IT and business teams, including the release process and resource management by contacting users, documenting processes, updating SharePoint, tracking projects, updating change requests, verifying requirements, obtaining testing results, and signoffs.
• Track and maintain user’s security access to ensure successful audit, compliance, and risks reviews.

Confidential

Business Analyst

Responsibilities:

• Gather,analyze and document business, functional and technical requirements and processes.
• Worked as a liaison between functional & technical teams gathering system analysis & process design.
• Utilized a wide range of business environments including business consulting experience.
• Defined and analyzed web-enabled applications.
• Worked heavily in MS SharePoint and updated documentation for IT & Business Unit teams.

Confidential

Process Analyst

Responsibilities:

• Used Agile methodology to provide ongoing evaluation, support, and hands-on expertise in process improvements, deliverables and implementation, for IT/non-IT related activities using the new Guidewire web-based application.
• Act as primary knowledge source and subject matter expert (SME) for technical and processing automation while working closely with project leadership and business unit staff.
• Evaluate processes for efficiency, compliance, interface w/other departments, and accuracy of output.
• Identify process improvement opportunities and work with others in the design and recommendation of processes that support objectives for assigned projects, business strategy, and business structure.
• Deliver process documentation and process change training.
• Measure and monitor consistency and effectiveness of process execution.
• Troubleshoot issues requiring process adjustments and/or changes.

Confidential

Software Support Analyst

Responsibilities:

• Consultant to IT and business units by providing expert technical, functional and/or process knowledge.
• Monitor IT application and business unit support, triage, research and resolve system problems and coordinate system resolutions.
• Maintain application security, system reference tables, accounting tables, prepare and maintain functional system documentation, construct system queries and reports, and perform data correction and customer training.
• Perform QA testing of system problem solutions, facilitate UA testing and coordinate implementation of solutions into the production environment.
• Act as SME for Model Office testing deliverables for system development and enhancement.
• Prepare user system documentation and conduct customer training over the phone, one on one, or in a classroom setting.

Confidential

Technical Support Analyst

Responsibilities:

• Worked with internal and external customers by phone and email in the evaluation, testing, integration support, problem resolution and implementation of products and services such as AdvanTG Web, TG Loans by Web, Electronic Funds Transfers, Instant Guarantee, CommonLine, SMTP and FTP, as well as related process flows such as E-Sign, Blanket Guarantee, TG Plus Credit Connection.
• Lead the implementation of TG Warehouse transmission profiles, setups, troubleshooting & resolution.
• Primary gatekeeper of the routing of TG customer transaction files and assisted in customer testing.

Confidential

Business Analyst

Responsibilities:

• Used Waterfall methodology to support system enhancements by performing functional analysis, developing business requirements and acceptance criteria.
• Develop test scripts, perform unit and system testing, reviews and approve walkthrough packets.
• Assist in the setup and maintenance of the Corporation’s Disaster Recovery Plan.
• Act as a liaison between the IT/business staff on mainframe/data transport system issues and projects.
• Analyze, maintain and formulate recommendations for applications and software enhancements related to system design, screen layouts, data entry functions, management of accounts, and development of various reports and information sources to allow improvements and efficiencies in workflow.
• Produce and analyze ad hoc reports for business decisions, compliance, statistics, and efficiencies.
• Communicate system changes, new procedures, features and appropriate documentation, including training internal/external customers. Provide customer support in terms of analyzing reported discrepancies and one-to-one training/clarification of system functionality, workflow, reports, etc.