SUMMARY

• Over 6 year of IT experience in Business System Analysis, Data Analysis, and Quality Analysis in various domains with excellent requirement gathering and documentation skills
• Strong knowledge of Retail & Customer Merchandising, eCommerce (B2B & B2C), Retail, Banking & Financial Services, Sales & Marketing, Manufacturing, and technology or tools such as Bloomberg, Web / Online / Portal, User Interface, Mobile Apps (Android/IOS), Business Intelligence & Data Visualization tools (Tableau).
• Excellence in Working with Sales, Marketing and Business Intelligence team to identify their needs and wants in order to come up with the most effective business process
• Expert in leading meeting, Conducting / facilitating JAD sessions, Coordinating with cross functional team, requirement workshops, brainstorming, surveys, and usability test, sprint planning meeting, sprint review meeting and daily scrum meeting
• Strong process modeling using UML diagrams - Use Cases Diagrams, Activity Diagrams, Class Diagrams, Wireframe and Models etc. in MS Visio
• Hands on experience in authoring various documents, which include BRD, FSD, Use Case documents and Gap Analysis Documents.
• Hands on experience with various RDBMS (Relational Database Management Systems) including MS SQL Server, MySQL, etc and wrote SQL queries to generate data reports for different levels of management, Data Analysis and resolving database issues
• Experience in implementation of Google Analytics across the applications and strategize their functionalities & design and monitoring the Website Traffic with Google Analytics.
• Hands on experience with data mining, Business Intelligence, Data Visualization tools (Tableau) with sound understanding of Data Warehouse concept.
• Strong exposure working with various regulations and compliance such as; FINRA, FINCEN, PATRIOTIC ACT, OFAC, BSA,AMLandKYC.
• Good understanding of various programming languages such as Java, JavaScript, HTML, XML and CSS
• Strong experience in preparing User Acceptance Testing (UAT), and documenting of test cases
• Experienced in various SDLC methodologies such as Waterfall, iterative Waterfall and Agile

TECHNICAL SKILLS

Requirement Management Tool: IBM Rational, HP Quality Center, MSProject, CA Clarity, JIRA

Project Management Tool: MS Project, JIRA

Business Modeling Tool: MS Visio, SoftwareAG ARIS, Axure RP, MS PowerPoint, BPMN, UML

Prototype Tools: iRise, Gliffy, Creately, Balsamiq Mockups, Pencil, MS PowerPoint, Axure RP, Android Studio, Adobe Experience Manager

SDLC Methodologies: Agile, Waterfall, Scrum

Survey/Questionnaires: Survey Monkey, Google Forms

RDMS & Reporting tools: Tableau, SPSS, Excel, MS SQL Server, MySQL

PROFESSIONAL EXPERIENCE

Confidential, CA

Sr. Business Analyst / Coordinator

Responsibilities:

• Worked with developers (onshore or offshore), SEO (Search Engine Optimization) and marketing teams to identity business scope, business rules and project goals
• Worked with Project Manager and senior manager to identify project priorities and the alignment of software with the strategic direction of our client
• Worked with Project Manager on project plans, budgets and participated all phases of project.
• Led other BAs in the team to prepare interview questions for Stakeholders and Subject Matter Experts (SME) to gather requirements and maximum information
• Led other BAs in the team to develop user stories then uploaded to Backlog in Rally
• Led several meetings to align business values from the view of business stakeholders and technical values from the view of developers
• Developed prototypes of Website & Mobile Apps UI using Axure RP & Android Studio to give stakeholders a clear showcase of system design and functions
• Use Drupal platform to support RWD (responsive web design)
• Cooperated with developers to simplify checkout process, such as reduce time and steps for returning customers to make the payment
• Collaborated with data analyst team to design model and generate data mapping documents and participated in data analysis using SQL Server in MS Visual Studio and create reports with Business Objects and using Tableau for data visualizations.
• Managed Application Life Cycle Management (ALM) by using HP Quality Center
• Created Ad Hoc reports to address specific situation from team using Excel
• Collaborated with QAs to hold A/B testing and analyze website traffic using Google analytics in order to improve the design and content of the website
• Involved in Test Planning, Test Perpetrating, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a project meets Business Requirement
• Created test plans and test cases, and conducted UAT as well as validated actual results against expected results
• Experienced in generating, tracking and reporting defect reports with QA using HP Quality Center
• Maintained and Monitored project progress and status through managing Scrum/KANBAN in each iteration and generate burn-down charts in Rally
• Supported SharePoint feature and maintenance and administration, including daily monitoring
• Used SharePoint to upload documents into backlog and share with people in team
• Maintained the Requirement Traceability Matrix to uniquely identify and trace the business requirements from general design stage to testing stage as to make sure project meet the deadline
• Trained clients in using website and mobile application to help clients better understand and use website and mobile application in the future

Environment: Agile, Retail, eCommerce, Manufacturing, MS Office (Word, PowerPoint, Excel), MS Visio, MS Visual Studio, Rally, Agile Scrum, SharePoint, Axure RP, Wireframe, Android Studio, BOBJ, Tableau, Drupal, Html5, Java, MySQL, Google Analytics, Salesforce.com, HP Quality Center, SharePoint

Confidential

Business Analyst

Responsibilities:

• Organized Requirements Workshop with clients and conducted JAD session with developers and SMEs to understand and articulate requirements
• Created detail process flow for BRD (Business Requirement Document) and conducted JAD session, various meetings and BRD review sessions with various stakeholders.
• Performed GAP Analysis, Competitor Analysis, Risk Analysis with the business team to determine the best practice and present solutions
• Conducted Usability Testing to do users’ need assessments
• Application Life Cycle Management (ALM) by using HP Quality Center
• Documented System Impacts that include UI (User Interface) change and data flow
• Documented User Stories and managing Product Backlog
• Evaluate project priorities at the end of each sprint in Product backlog
• Worked with compliance department in setting up compliance rules within the application to produce alerts, warnings and data exceptions
• Created workflows in Visio to depict the process flow of the application
• Worked with User Interface (UI)/ (UX) team to create report mock ups from Wireframes to ensure that functionalities are captured and presented on the front end as per requirement
• Conducted Design Reviews with all stakeholders
• Involved in creating Test Plans from the Business Requirements document and design document to cover overall quality assurance

Environment: Agile/Waterfall, MS Word, Excel, PowerPoint, User Stories, Visio, Banking Services, IOS, Wireframe, UAT, Requirement Traceability Matrix, BRD, FSD, Use Case, OFAC, BSA,AML,KYC Wireframe, Testing, Axure, RP, Pencil Project, Mobile App, Adobe Experience Manager, HP Quality Center

Confidential

Business Analyst / Data Analyst

Responsibilities:

• Organized meetings and ensured both business parties and engineering’s involvements and inputs.
• Studied extensively project related documentations and prepared questions/agenda for requirement gathering.
• Managed user stories, epics and feature groups with JIRA in the Agile environment
• Work in Scrum team as Product Owner and facilitate Sprint Planning, Sprint Review, and participate in Daily Scrum.
• Wrote SQL queries to generate data reports related to marketing, perform Data Analysis and resolved database issues.
• Performed in depth analysis in data & prepared weekly, biweekly, monthly reports by using MS Excel, Tableau and SQL Server.
• Collaborate with UI/UX, API and System teams to support development initiatives and
• Used MS Visio to develop UML diagrams, activity diagrams, sequence diagrams, Wireframe and Models.
• Monitored, tracked and documented the progress of the project by use requirement traceability matrix

Environment: Agile, Retail, Banking, Manufacturing, MS Office Suite, UML, API, Axure RP, MS Visio, Requirement Traceability Matrix, Wireframe, HTML, XML, SQL, Agile, Java, Data Analysis, Tableau, Salesforce.com, Content Management System (CMS), JavaScript, Android, Data Model, SQL Server, UAT, HTML5, JIRA, Tableau

Confidential

Business Analyst

Responsibilities:

• Gathered requirements from the business side through multiple meetings, personal interviews, brainstorming, and teleconferences.
• Facilitated requirement gathering and JAD sessions, and involved in drafting various project documentations such as Business Requirement Document (BRD) and Functional Specification Document (FSD).
• Assisted senior BA in day to day work and involved in tracking testing issues/bugs.
• Worked closely with UI (User Interface) designer for Website.

Environment: Waterfall, Banking & Financial Services, Retail Banking, MS Word, MS PowerPoint, MS Excel, MS Visio, BRD, FSD, Use Case, Wireframe, User Interface, SQL, UAT, JAVA, JAD, UML, GAP Analysis