Business Systems Analyst Resume

SUMMARY

Performance - driven analyst with 13+ years of experience delivering productivity and efficiency gains for high-volume financial services companies.
Demonstrated talent for collaborating effectively in cross-functional teams of business and technical stakeholders.
Solid expertise in leveraging Agile methodology for development, implementation and support projects.
Proven ability to analyze and solve complex data problems.
Track record of building capacity by training and mentoring junior staff.

PROFESSIONAL EXPERIENCE

Confidential

Business Systems Analyst

Responsibilities:

Completed all deliverables ahead of schedule while ensuring highest level of quality.
Produced more than 30 test scenarios and supplied validated results for each test run.

Business Analyst

Confidential

Responsibilities:

Accelerated turnaround times for MVR orders by identifying deficiencies in ordering process.
Slashed processing time for daily reports from several hours to just minutes by employing Excel pivot tables to automate quantification of data.

Confidential, Walnut Creek, California

IT Manager

Responsibilities:

Directed planning and implementation of system enhancements as well as daily provision of help desk support.
Oversaw 4 business systems analysts.
Managed cross-functional project teams of up to 15 departmental representatives and IT staff.
Collaborated with business functions to integrate change management activities into IT project plans.
Continuously improved speed, accuracy and efficiency of high-volume policy and claims processing.