SUMMARY

• Business Analyst with 10 years of extensive experience in Business Analysis and Business process modeling with proven ability to articulate business values and provide Business Solutions.
• Experienced in working with Banking, State Government, Retail and Commercial Banking projects.
• Excellent knowledge of industry standard methodologies like Software Development Life Cycle (SDLC), Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP) and Agile using Scrum Creating and getting the Signoff from the stakeholders for the user stories.
• Skilled at performing business process modeling, As - Is and To-Be Analysis (Gap Analysis), Risk Analysis and Cost Benefit Analysis.
• Adept at preparing Business Requirement Document (BRD), Functional Requirement Document (FRD), Use Case Document, Scope Document, Project Plan, Requirement Traceability Matrix (RTM) and Project Status Report.
• Expertise in facilitating requirement gathering techniques like Document Analysis, Brainstorming Session, Requirement Workshops, Interviews with business and technical teams, end users and SME’s to identify and gather business rules and requirements.
• High level of expertise in conducting/facilitating Joint Application Development (JAD) sessions with End-Users, SMEs, Development and QA team with good Organizational and Presentation skills.
• Proficient in creating source to target mapping (STM) document.
• Extensive knowledge in data collection and data analysis and evaluation using SQL queries. Strong understanding of Date Warehousing concepts.
• Proficiency in creating Use Case diagram, Wire Frame/ Mockup screen, Activity diagram, Data flow diagrams, Business flow diagrams using MS Visio.
• Broad knowledge in reviewing Test Procedures, creating Test Plans and detailed test plan for UAT.
• Well-versed in writing and executing test cases for GUI Testing, Functionality Testing, Integration Testing, Performance Testing and Front-end Testing.
• Proficiency in conducting User Acceptance Testing (UAT).
• Extensive experience of Defect Life Cycle, Prioritizing and Reporting Defect and creating Defect Status Report.

TECHNICAL SKILLS

• RSA Aveksa
• EPIC
• Lawson
• MS Active Directory
• MS Word
• MS Excel
• MS PowerPoint
• MS Visio
• Share Access Management
• JIRA
• HTTP
• Oracle 8/8i
• CSS 2.0
• Test Director
• Rational Requisite Pro
• Oracle
• J2EE
• RUP
• UML
• Rational Clear Quest
• MS Project
• MS SQL Server 7.x/2000
• IBM CLM
• DB2
• CICS
• JCL
• Quality Center
• Camtasia
• RoboHelp
• Snagit.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential, Woodbury, MN

Responsibilities:

• Analyzed departmental procedures, process documents, applications, manuals, reports, work assignments to understand key activities.
• Interviewed department heads of Confidential to understand and document various activities performed by that department.
• Identified Segregation of Duties conflicts within the activities performed by each department and create SoD Conflict Matrix.
• Mapped the SoD conflicts to applications/application roles.
• Analyzed critical banking application entitlements, permissions and roles to identify segregation of duties conflicts (SoD) within the applications.
• Collaborated with application technical contacts and application owners to understand application roles and entitlements and define key controls for SoD conflicts.
• Performed inter and intra Segregation of Duties (SOD) conflicts analysis of roles for use in automated SOD conflicts control systems.
• Identified compensating controls for the conflicts and defined automated SoD rules to set up in Sailpoint IIQ.
• Provided requirements to IIQ development team to set up IIQ rules and perform quality testing to test the IIQ rules.
• Partnered with Enterprise Risk Management to confirm the risk rating and define mitigating controls to mitigate any residual risk for SoD conflicts.
• Summarized departmental Sod analysis for executive and committee level reporting.
• Created and documented application SoD analysis process and workflow.
• Performed access reviews for critical applications and remediated any excessive access.
• Documented assessment summary, key controls and remediation plan for critical banking applications.
• Worked with joiner, Mover, leaver project team to incorporate SoD conflicts rule to prevent SoD violations.

Business/Process/Data Analyst

Confidential, Brooklyn Park, MN

Responsibilities:

• Created Data Access model as a requirement for SOX/SOC1/PCI/GLBA/HIPAA IT compliance for over 100 applications.
• Gathered requirements and provided solutions to application owners to manage their user access to applications with centralized tool called Oracle Identity Manager.
• Used Saviynt tool to perform role mining and request profile to applications at Target to simplify the process of requesting access, performing quarterly access review and managing terms, transfer and rogue.
• Worked with catalog management team to make Target’s entitlement catalog user friendly by tying entitlements to right application and accurately describing in the catalog what kind access and to what asset that particular entitlement provides access to.
• Gathered requirements to build an online database to store the Data Access Model.
• Conducted Usability testing and regression testing for different functionalities of Online Data Access Model.
• Worked with IBM Mainframe team to remediate target user access to Resource Access Control Facility.
• Helped team to move from waterfall methodology to agile methodology.
• Designed a process flow for enrolling an application with IAM services - Identity Access Governance, Identity Access Enforcement, and Identity Access Intelligence.
• Consulted & guided application team on the better & improved method of authentication that would follow the industry standard.
• Worked with the SOX/SOC1/PCI/GLBA/HIPAA IT compliance team to identify requirements for collecting evidence that proves that the application data received is complete and accurate and collaborate with the application owners and data providers.
• Implemented the process created for completeness & accuracy checks and reconcile the data and evidence received for multiple applications.
• Worked with the Business Intelligence team to receive reports from OIM that could be used in reconciliation of data between the application and OIM.
• Trained, coached, and mentored members of the team and created a fun, inviting, and productive team culture where all members of the team feel welcomed, engaged, and empowered.
• SME for application raw data & MLAD and conducted audit walkthrough to the compliance team, internal audit team, and external audit periodically.
• Created a dashboard for the leadership on the various projects brought-in to the team.
• Seamlessly transitioned the Raw Data team from Minneapolis to Bangalore.
• On boarded applications to OIM via MLAD connector and/or Active Directory.
• Worked with application teams to improve and simplify their access design to enable them to realize the benefits of enterprise access controls.

Business Analyst

Confidential, Minneapolis MN

Responsibilities:

• Coordinated with Business Partners and Information Technology Application Groups to define Business Roles and Technical Roles and assisted in integrating these requirements into IAM solution.
• Understood and documented the specification for onboarding identity and application data into access governance platform.
• Established and analyzed identities, roles and access assignment and develop RBAC.
• Designed and analyzed Security Administration processes/workflows, recommends ways to improve efficiency and effectiveness and helps implement the solutions.
• Configured, analyzed and maintained IAM tool ensuring high efficiency and effectiveness of the tool.
• Recommended, analyzed and supported integration of additional systems/applications to IAM.
• Defined requirements and analyzed all data feeds to ensure that IAM was receiving accurate and timely data from target systems and other data sources.
• Recommended best approach for Entitlement, Transfer Reviews and Orphans reviews and implements solutions and workflows for the reviews.
• Documentation for procedures and workflows including flow diagrams.
• Troubleshooted IAM issues related to the tool configuration or the data itself.
• Wrote test cases for the Joiner, Mover and leaver in the organization.
• Defined roles based on the entitlements and validate those roles whether it is accurate to the job performed by the employee.

Business Analyst

Confidential, Minneapolis, MN

Responsibilities:

• Participated in the creation of Business Process Workflow to understand the process. Involved throughout the Software Development Life Cycle (SDLC).
• Conducted meetings with business users and SMEs to identify and gather Business Requirements.
• Involved in finding the users having access to different share drives through a Share Access Management tool.
• Conducted Data Analysis using MS Excel to find out the users and how many times they have access the share drive within a year.
• Developed Requirements Tractability Matrix (RTM) using MS excel to trace data ownership for different line businesses.
• Provided clear and concise documentation regarding requirements management plans, business requirements, system requirements, Functional Specifications, Use Cases, User stories, Test data requirements and Defect log and requirements traceability matrix.
• Translated Business Requirements into Business and System use cases to aid development and validation of code.
• Worked with System Architects to determine the structure of data and framework of the information system and front-end developers to determine integration of EDW (Enterprise data Warehouse) and the front-end application.
• Worked with UX/UI and web services teams to arrive at creative solutions, consistent with the Business Requirements; Execution of usability testing and publish test results to the Business team to aide changes in business requirement.
• Understood process and data discrepancies and prepared GAP Analysis document for business stakeholders to define Project definition and scope.
• Reviewed test plan and test scripts to ensure that system functionality was subject to appropriate tests and conforms to high quality standards.
• Set up test data in all environments and validating code after deployment through Smoke testing in each environment to ensure existing code wasn’t broken.
• Conducted alternate testing to aid the Quality assurance process, defect tracking and ensuring that the defects logged were resolved in order of priority.

Business Analyst

Confidential, Trenton NJ

Responsibilities:

• Worked closely with business stakeholders to understand the scope of the project. Used Waterfall/Agile for the project development.
• Assisted in creating and formalizing Project Scope document based on the information provided by business stakeholders.
• Facilitated JAD sessions with clients for defining business requirements and documented the business rules.
• Created Process Flow and Data Flow Diagrams for better understanding of business process and analysis purpose.
• Created artifacts like Business Glossary and Data Dictionary to facilitate other teams in understanding client business.
• Performed requirements’ elicitation using interviews, document analysis, business process flows, and use cases.
• Interviewed business area experts, asked detailed questions and carefully recorded the requirements in a format that can be reviewed and understood by both business and technical people.
• Responsible for creating Defect Report on a weekly basis for high-level management.
• Conducted User Acceptance Testing and documented issues identified by users.
• Analyzed the identified issues and differentiated them into Defects and possible Change Requests.
• Responsible for managing and prioritizing Change Requests.
• Worked on Online Support and IVR system to support help desk calls.
• Used Cisco voice portal module to record voice response for a web application.
• Developed Requirements Traceability Matrix (RTM) using MS Excel to trace each software requirement.
• Assisted in creating User Manual and Statewide Implementation of the application.
• Used simple SQL queries for accessing and manipulating database systems for activities related to data analysis, validation and quality assurance.
• Participated in the creation of Business Process Workflow Diagrams with Stakeholders.
• Involved throughout the business solution Development Life Cycle (SDLC).
• Used Agile methodology for the project development.
• Assisted in creating Project Control Document and Project Timeline.
• Conducted meetings and JAD sessions with Business Users and SMEs to identify and gather various functional and non-functional requirements.
• Created a detail Data Structure Document from the source tables indicating Field Name, Data Types, Size and transformations required and business rules to be applied.
• Created Data Mapping from Source to Queue and Queue to Target.
• Created artifacts such as System Flow Diagram for current and future process using MS Visio.
• Responsible for creating Detail Functional Specification Document.
• Responsible for managing and updating SharePoint Repository, Project Milestones and Issue List on weekly basis and sending report to high level management.
• Created detail Test Cases to conduct proficient testing.
• Assisted in conducting User Acceptance Testing and Training Statewide Users.
• Developed Requirements Tractability Matrix (RTM) to trace all the requirements were met.
• Assisted in creating Project Control Document and Project Timeline.
• Conducted meetings and JAD sessions with Business Users Third Party Vendor and SMEs to identify and gather various functional and non-functional requirements.
• Created a detail Data Structure document from the source tables indicating Field Name, Data Types, Size and transformations required and business rules to be applied.
• Created Mock-ups screens. Responsible for creating Detail Functional Specification document.
• Responsible for managing and updating SharePoint Repository, Project Milestones and Issue List on weekly basis and sending report to high level management.
• Created detail Test Cases to conduct proficient testing. Used Mercury Quality Center for reporting defects.
• Assisted in conducting User Acceptance Testing and Training Statewide Users.
• Developed Requirements Tractability Matrix (RTM) to trace all the requirements are met.
• Assisted in creating User Manual.

Business Analyst

Confidential, Atlanta GA

Responsibilities:

• Followed Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP).
• Create AS-IS and TO-BE documents to show the current and proposed functionalities of the system. Subsequently broke them down by brainstorming with different team members to get the low level ‘To Be’ well.
• Created UML diagrams such as Business Flow Diagrams and Activity Flow for better understanding using MS Visio.
• Used Interview and Brainstorming methods to gather high-level requirement.
• Worked with End Users and SME’s to gather Business Requirements, converted them into Functional Requirements and helped the developer to translate them into Technical Requirements.
• Created a detail Data Mapping Document from the source tables indicating Field Name, Data Types, Size and transformations required and business rules to be applied.
• Develop mock-ups/wireframes for reports using Visio as per the Functionality given by End users.
• Handled defect management, i.e., Defect Reporting, Verification and Defect Analysis Reports using JIRA.
• Adopted Change Management process to control and monitor the scope creep through the project life cycle.
• Worked with UAT team to prepare a user document and business process document for reference.
• Assisted testing team for successful completion of Integration Testing and System Testing.
• Created simple SQL queries over the database.

Business Analyst

Confidential, Rochester NY

Responsibilities:

• Developed procedures for processing of data and made process flow diagrams.
• Analyzed the As-Is system to prepare a To-Be system concept.
• Captured core business process information, business rules, business entities and other relevant information.
• Created Business requirement document (BRD) along with Use Cases documents for application development.
• Involved in designing User Interfaces for developing prototypes.
• Interacted with the End Users and SME’s and conducted JAD sessions to identify and gather business requirements and transform them into technical requirements.
• Assisted Project Manager for ensuring the timeliness of the project schedule and acted as the project coordinator at all phases on the project life by creating and managing Milestone and Timeline documents.
• Participated in Stakeholder Management to communicate effectively with the right stakeholders.
• Effectively handled the Change Request using Rational Clear Quest.
• Gave presentations to the stakeholders regarding the progress of the project using MS PowerPoint.
• Worked as a liaison between the business and technology throughout the project cycle.
• Assisted the users with UAT by preparing test data.
• Assisted the QA team in designing test scripts, test scenarios and test plan for integration and user acceptance testing (UAT).
• Conducted Training Sessions for Business Users and assisted in designing training materials.
• Created Traceability Matrix between Requirements and Test Cases.
• Tracked and reported the defects using JIRA and generated defect summary reports.

Business Analyst

Confidential, Pittsburgh, PA

Responsibilities:

• Analyzed background documents to understand the current process for redeeming rewards.
• Documented As-Is and To-Be workflows using MS Visio.
• Conducted meeting, one-to-one interviews and facilitated JAD sessions to gather Business Requirements.
• Created Business Requirement Documents (BRD) and converted them into Functional Specification.
• Worked on sequence diagrams to follow the flow of the events with domain experts.
• Translate Functional Requirements into Use Cases from a system prospective.
• Created Wireframe using MS Visio.
• Assisted in developing test scenarios, test cases and implemented test plan with the QA team.
• Conducted Manual Testing and used Quality center to track defects.
• Created simple SQL queries over the data base.
• Conducted User Acceptance Testing of system, developed and maintained quality procedures and ensured that appropriate documentation was in place.
• Responsible for updating all the documentation.

Business Analyst

Confidential, Santa Clara CA

Responsibilities:

• Elicited and gathered high-level requirements by conducting stakeholder meetings, interviews and discussions.
• Prioritized business needs, systems problems and conducted impact analysis.
• Defined system scope, objectives, prepared BRDs (Business Requirement Document) and FRDs (Functional Requirements Document).
• Developed Use Cases and Activity Diagrams to model detailed business system elements and data flow via MS Visio.
• Created meeting minutes.
• Developed workflow, screen mock-ups and conversion requirements for all transaction related activities.
• Collaborated with development team in identifying UI prototype elements from user’s perspective.
• Worked with development team in designing model to display real time data regarding quotes and prices.
• Assisted in designing tests plans, test scenarios and test case for integration, regression and user acceptance testing (UAT) to improve overall quality of the application.
• Used Microsoft Excel and Microsoft Access for Data Analysis and Reporting.
• Used Test Director for assigning and raising application bugs.
• Created documentation for training and Help Desk teams.