SUMMARY

• Technically sophisticated, seasoned and talented professional powered with more 9.5 years of experience in Business Analysis and various domains including Banking & Financial Services and Infrastructure industry
• Implemented and delivered many end to end implementation, maintenance and support projects in BFSI and Infrastructure domain.
• Excellent Analytical skills to understand and analyze the Business processes, Gather Requirement, perform GAP Analysis, Feasibility Study and Impact Analysis.
• Proficient in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, Subject Matter Experts and IT Groups.
• Extensive experience in documenting Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Process Guides, Process Flows, User Stories and Use Cases using UML approaches.
• Proficient in writing Test scripts and performing Functional testing, System integration testing, User Acceptance Testing and have extensive knowledge of tools used for managing the core lifecycle of applications like HP ALM.
• Experience in tracking requirements throughout SDLC using the Requirements Traceability Matrix (RTM).
• Experience in providing UAT support, preparing Job Aids and assisting in preparing User training material.
• Experience in writing SQL queries to query the databases and perform Data validation and Analysis of large Data sets retrieved from the Database and various Inbound /Outbound file transmissions.
• In depth knowledge in Software Development Life cycle (SDLC), both Waterfall and Agile Software Development Methodologies, Project Life cycle, Business Process Modeling (BPM).

TECHNICAL SKILLS

• Mainframes
• ServiceNow
• HP ALM
• IBM Blueworks Live
• SQL Server
• Toad for Oracle
• MS Visio
• MS Office Suite
• SnagIt
• SDLC
• Waterfall methodology.

PROFESSIONAL EXPERIENCE

Business Systems Analyst

Confidential, Pittsburgh, PA

Responsibilities:

• Thoroughly understood and analyzed the current asset classification hierarchy being used in the Asset Management line of business of PNC and various upstream and downstream systems consuming these asset classes.
• Documented the current Asset Classification hierarchy, various process flows and data flows using MS Excel and MS Visio.
• Gathered business requirements from various stake holders by participating in joint requirement planning sessions with the business user groups, key stake holders, subject matter experts and various IT Groups across Asset Management line of business of PNC.
• Performed Gap Analysis, Feasibility Analysis, Risk Assessment and Impact Analysis of the proposed requirements.
• Prepared Business Requirement Documents (BRD’s) and performed business requirement walkthroughs with various stakeholders
• Analyzed and documented the future state asset classification hierarchy, designed and documented future state process flows and data flows.
• Articulated the business requirements into functional and non - functional requirements, prepared Functional Design Specifications (FDS) by employing UML components such as use cases, user stories, UI mock up’s, data flow diagrams using MS Visio.
• Identified and documented the project Constraints, Assumptions, Dependencies and scope Exclusions.
• Performed functional requirement walkthroughs with various teams including the line of business, Development and QA teams
• Prepared Test strategy, Test Plan, Test Scenarios and Test Scripts for various release cycles.
• Performed Functional Testing, System Integration Testing, Regression Testing
• Coordinated the User Acceptance Test execution with business resources during various release cycles. Conducted testing status meetings to track the progress of the User acceptance testing and answer any queries that the Business users would have; validated and performed RCA of the defects reported by the Business users during UAT phase and
• Logged, Maintained and Tracked defects in various testing phases using HP ALM tool. Worked with the Development teams to ensure the timely closure of the defects.
• Published the test execution status and the defect summary report to the stakeholders during the various testing cycles.
• Prepared SQL queries to query the databases and performed Data validation and analysis of large Data sets retrieved from the Database and Inbound /Outbound file transmissions.
• Served as a liaison between the business stakeholders, development team, QA team, various upstream and downstream application teams in designing and implementing various functionalities and integrations.
• Created the Requirement Traceability Matrix to trace requirements throughout the development and testing processes
• Effectively followed the Change Management process to track any changes in the requirements after requirements being signed off. Analyzed the changes, performed impact analysis of the proposed changes, Documented the changes to the requirements in the CRF (Change Request form) and followed up with stakeholders for sign off on the Change Requests.
• Provided post production support after various application release cycles.
• Prepared project charters and worked closely with the project Manager to come up with the project scope, project plans and implementation plans.
• Conducted status meetings to track the progress of the project during various phases of SDLC.

Environment: Mainframes, SDLC Waterfall, HP ALM, MS Visio, MS Office Suite, SQL Server, Toad for Oracle.

Business Systems Analyst

Confidential, Pittsburgh, PA

Responsibilities:

• Thoroughly understood the Post sales, Interim and e-delivery Prospectus delivery processes of PNC, various systems involved, various integrations and the associated workflows
• Documented the current state process flows for both Post sales and interim prospectus delivery using MS Visio.
• Gathered Business Requirements by Facilitating and conducting Joint Application Development (JAD) sessions with various Stake holders, Decision makers, Business Users, SME’s and IT Groups across Asset Management Line of Business of PNC.
• Conducted Gap analysis, Feasibility Study, Risk Assessment and Impact Analysis of the proposed requirements.
• Designed and documented future state process flows for post sales, Interim and e-delivery Prospectus delivery. Provided the solution that addressed the pain areas of the inherent design.
• Prepared High level design documents like Functional Requirement Document (FRD), use cases, user stories, UI mock up’s, data flow diagrams to help the stakeholders and the Development team understand the design and functionality of the future state.
• Performed requirement walkthroughs with the Development team, QA teams to ensure complete understanding and coverage of requirements, Coordinated and worked with various upstream and downstream applications teams to ensure various interfaces/integrations are implemented as required.
• Reviewed Test strategy, Test plan and Test scripts and provide feedback to the QA team
• Conducted application testing including system testing, functional testing and integration testing.
• Experience in writing SQL queries to query the databases and perform Data validation and Analysis of large Data sets retrieved from the Database and various Inbound /Outbound file transmissions.
• Supported and Coordinated the User Acceptance Testing during various release cycles. Conducted testing status meetings to track the progress of the User acceptance testing and answer any queries that the Business users would have; validated and performed RCA of the defects reported by the Business users during UAT phase.
• Logged, tracked and maintained the defects using HP ALM, worked with the development team for defect fixes, retested the fixes and ensured the timely closure of the defects.
• Published the test execution status and the defect summary report to the stakeholders during the various testing cycles.
• Effectively followed the Change Management process to track any changes in the requirements after requirements being signed off. Analyzed the changes, performed impact analysis of the proposed changes, Documented the changes to the requirements in the CRF (Change Request form) and followed up with stakeholders for sign off on the Change Requests.
• Traced the Requirements throughout the software development cycle using HP ALM.
• Prepared project charters and worked closely with the project Manager to come up with the project scope, project plans and implementation plans.
• Conducted status meetings to track the progress of the project during various phases of SDLC.

Environment: Mainframes, SDLC Waterfall, HP ALM, MS Visio, MS Office Suite, SharePoint, SQL Server, Toad for Oracle.

Business Analyst

Confidential, Pittsburgh, PA

Responsibilities:

• Thoroughly understood the current Employee On boarding process of PNC and the various systems involved, identified and analyzed the pain points of the current system
• Documented the current state process flows using Business Process Modelling tool IBM Blue works and MS Visio.
• Facilitated and conducted Joint Requirement Planning (JRP) to gather Business requirements from various stake holders and also interviewed the Business Users, Key Stake Holders, SMEs, and Decision makers across all domains.
• Performed requirement analysis and documented the requirements in the Business Requirement Document (BRD)
• Conducted Gap analysis to understand new business model and additional functionalities to be incorporated into the ITSM ServiceNow EOB application.
• Performed Feasibility study and Impact analysis of each requirement
• Designed and documented future state process flows for Employee Onboarding and provided solutions to overcome the pain areas of the current system.
• Prepare High level design documents like Functional Requirement Document (FRD), process guide and user stories for the New EOB system to help the EOB stakeholders and the Development team understand the design and functionality of the future state.
• Created the Requirement Traceability Matrix for tracing the Requirements throughout the application development process
• Performed requirement walkthroughs with the QA team to ensure complete understanding and coverage of requirements in the Functional and Integration test scripts
• Conducted application testing including system testing, functional testing and integration testing and logged, tracked and maintained the defects using HP ALM.
• Created Use Cases for the EOB stream.
• Prepared User Acceptance Test scripts, coordinated and provided UAT support during the UAT Testing by recreating the defects and Performing Root Cause analysis of the defects to ensure the closure of the defects on time.
• Prepared Job aids and assisted the training team to come up with the training material for the New Onboarding system

Environment: Service Now, SDLC Waterfall, IBM Blueworks live, HP ALM, MS Visio, MS Office Suite, SharePoint, Snagit

Business Analyst

Confidential, Pittsburgh, PA

Responsibilities:

• Understood the “As IS “service request process of Hardware, Software, VPN, LAN, Desk phone of PNC and the various systems involved, identified and analyzed the pain points of the current systems
• Facilitated and conducted Joint Requirement Planning (JRP), interviewed the Business Users, Key Stake Holders, SME’s to gather Business requirements across all domains.
• Performed requirement analysis and documented the requirements in the Business Requirement Document (BRD)
• Conducted Gap analysis, Feasibility study and Impact analysis of various requirements
• Prepare High level design documents like Functional Requirement Document (FRD) and process guides for the New Service Request system employing UML components such as Use Case Diagrams, Activity Diagrams and Process Flow Diagrams using MS Visio.
• Created the Requirement Traceability Matrix for tracing the Requirements throughout the application development process
• Performed requirement walkthroughs with the QA team to ensure complete understanding and coverage of requirements in the Functional and Integration test scripts
• Conducted application testing including system testing, functional testing and integration testing and logged, tracked and maintained the defects using HP ALM.
• Prepared User Acceptance Test scripts, coordinated and provided UAT support during the UAT Testing by recreating the defects and Performing Root Cause analysis of the defects to ensure the closure of the defects on time.
• Prepared Job aids and assisted the training team to come up with the training material for the New Onboarding system

Environment: Service Now, SDLC Waterfall, IBM Blueworks live, HP ALM, MS Visio, MS Office Suite, SharePoint, Snagit

Business Systems Analyst

Confidential, Pittsburgh, PA

Responsibilities:

• Thoroughly studied the inherent AS-IS system specifications of Brokerage New Account opening system of PNCI to have a clear understanding of the business processes and associated workflows.
• Identified the pain points in the existing New Account Opening System, analyzed and provided solutions to overcome these pain points, Conducted Fit Gap analysis to understand functionalities to be incorporated into the new system.
• Conducted online polling to understand the level of pain, frequency of occurrence and the benefit of resolution of various pain areas which involved participation from various stakeholders.
• Contributed to define the scope of the project by analyzing and prioritizing the pain areas based on the polling results.
• Participated in Joint Requirement Planning (JRP), Joint Application Development (JAD) with Business User Groups, Subject Matter Experts and IT Groups catering to Investment Line of Business of PNC.
• Gathered high level requirements from various stake holders by interviewing the Key Stake Holders, SMEs, and Decision makers across all domains.
• Performed the Requirement Analysis, Fit Gap analysis, Impact analysis and Feasibility study for each requirement.
• Prepared Functional Design Specifications (FDS) employing UML components such as Use Case Diagrams, Activity Diagrams and Process Flow Diagrams using MS Visio and documented the entire process journey including documentation of constraints, assumptions, business impacts, project risks, dependencies and scope exclusions.
• Created the Requirement Traceability Matrix and traced requirements throughout the development and testing processes and verify adherence using the Requirements Traceability Matrix (RTM).
• Performed requirement walkthroughs with the Development team and UI team to answer all their queries and help them to prepared Screen Mock ups, User Interface designs for various functional requirements.

Environment: \Tools: SDLC Waterfall, IBM Blueworks live, HP ALM, MS Visio, MS Office Suite, SharePoint

Business Systems Analyst

Confidential, Pittsburgh, PA

Responsibilities:

• Gathered and Analyzed Requirements, prepared Functional Design Specifications (FDS) employing UML components such as Use Case Diagrams, Activity Diagrams and Process Flow Diagrams using MS Visio including documentation of constraints, assumptions, business impacts, project risks, dependencies and scope exclusions
• Performed the Fit Gap analysis, Impact analysis and Feasibility study for various proposed application enhancements.
• Prepared Screen Mock ups, User Interface designs for various requirements.
• Created Requirement Traceability Matrix and traced the requirements throughout the development and testing processes and verify adherence using the Requirements Traceability Matrix (RTM).
• Performed requirement walkthroughs with the Development and QA teams with the aim to develop testing strategies and test plans such that test cases reflect user needs.
• Assisted QA team by Reviewing Test Scenarios, Test Scripts and clarifying requirements to ensure complete coverage of requirements.
• Conducted application testing including system testing, functional testing, integration testing, and supported User Acceptance Testing using HP ALM for logging tracking and maintaining defects.

Environment: \Tools: IBM Websphere, SDLC Waterfall, IBM Blueworks live, HP ALM, MS Visio, MS Office Suite, Sharepoint, Snagit

Business Systems Analyst

Confidential

Responsibilities:

• Thoroughly studied the “As Is” processes of profiling a PNC Investment customer to have a clear understanding of the business processes and associated system workflows.
• Gathered Business requirements from business users and various Investment stake holders, Conducted Gap analysis to understand new business model and additional functionalities to be incorporated into the Profiling and Playbook application.
• Clarified and prioritized requirements by conducting brainstorming sessions with the stakeholders and SME’s.
• Prepared Functional Requirement Document (FRD) employing UML components such as Use Case Diagrams, Activity Diagrams and Process Flow Diagrams using MS Visio.
• Performed Data Analysis, Feasibility Study and Impact Analysis of new business requirements.
• Documented use cases to address various business scenarios.
• Prepared the Requirements Traceability Matrix (RTM) to track requirements throughout the development and testing processes
• Created a complex dashboard for business users to track progress of various investment goals of a customer.

Environment: SDLC Waterfall, IBM Blueworks live, HP ALM, MS Visio, MS Office Suite, SharePoint, Snagit

Business Systems Analyst

Confidential

Responsibilities:

• Understanding and analyzing various sales related business processes like Order Management, Repair, Consignment and Gift Cards etc.
• Followed a systematic approach for eliciting, organizing, and documenting requirements of the system.
• Performed Gap Analysis, Data Analysis, Feasibility Study and Impact Analysis.
• Prepared Functional requirement specifications (FRD).
• Performed requirement walkthroughs with the Development team.
• Documented use cases to address various scenarios.
• Tracing requirements throughout the development and testing processes and verify adherence using the Requirements Traceability Matrix (RTM).
• Creating Test Strategy, Test Scenarios and Test Scripts.
• Performing System Testing, Functional Testing, Integration Testing, User Acceptance Testing and tracking and managing them through Mercury QC and HP ALM tools.

Environment: \Tools: SAP, SDLC Waterfall, IBM Blueworks live, HPQC, QTP, MS Visio, MS Office Suite, SharePoint, Snagit

Business Analyst

Confidential

Responsibilities:

• Worked on RFP’s like P&G and Michaels
• Understanding the various Sales and distribution processes for the retail industry.
• Created Business process mapping of the legacy systems of the prospect clients using MS Visio.
• Worked on various solutions and offerings for the Retail clients.