SUMMARY

• Over all 7+ years of experience in Business Analyst and Quality Assurance of proven skills in Requirement Gathering, interacting with developers, documenting various business Process, executing test plans, and coordinating various projects in region of various Industries.
• IT industry experience in Banking, Financial, Supply Chain, Retail, Health Insurance & Mortgage industries with strong Business and Functional knowledge.
• Guiding the team and organization on how to use Agile/Scrum practices and facilitates the team's use of agile techniques.
• Responsible for all communication, requirements gathering and documentation of assigned projects.
• Experience facilitating requirement sessions with business partners, articulating business requirements and working within the technology organization to deliver new features/functionality.
• Established standards for measuring performance against process requirements Align projects to management strategy Produced new process improvement techniques and services.
• Researched and Analyzed Business needs and ways to improve property and casualty specifically policy contracts and processes administration.
• Experienced in managing teams, client - interaction, project planning, scheduling, and development teams.
• Reviewed and assessed the information gathered, defined key facts and issues, identified potential problems and facilitated problem resolution.
• Defined various Business Rules at every stage of the project to help it be in line with the working of the organization.
• Authored business and system requirements analyses and functional specifications with supporting business process flows (data modeling), Traceability matrices, risk analyses and concept of operations for systems utilizing company standards, processes, and procedures.
• Conducted Joint application development (JAD) sessions with relevant Subject Matter Experts to assess and document current configuration.
• Strong experience of creating use case documentation from business requirements and/or existing application.
• Interacted with large teams of testers and developers through excellent communication and inter personal skills.
• Experienced in using different UML diagrams including use case diagrams, sequence diagrams, activity diagrams and collaboration diagrams.
• Strong knowledge of all functional areas of business including, finance, accounting, marketing and IT.
• Strong presentation skills and ability to tailor presentations towards different functional areas of business.
• Excellent knowledge in creating test cases for various stages of software testing.
• Creates and publishes periodic reports, as well as any necessary ad hoc reports.

TECHNICAL SKILLS

Testing Tools: HP ALM/Quality Center 12.5, Rally, Putty, JIRA, Clear Quest, Test Director

Bug Reporting Tools: Information Design Tool, Design Studio, Tableau

ETL Tools: Informatics, SQL Server2008/20012, Toad

Operating System: UNIX, Windows 10/07/08/XP, Mac OS

Programming Languages: Core Java, SQL Developer

Microsoft Tools: MS Word, MS Excel, MS PowerPoint, MS Outlook, MS OneNote, MS Visual Studio, MS SQL Server Management Tools

Business Modeling Tools: MS Visio, Just in Mind Prototype, Snag it, Azure, Facet, Share point, Blue print, Unified Modeling Language (UML)

SDLC Methodology: Agile, Scrum, Waterfall, V-Model, Rational Unified Process (RUP)

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Business Analyst

Responsibilities:

• Lead business initiatives including brainstorming on new functionality for current systems.
• Gathered and documented the requirements that were critical to the business mission and used those requirements to design application software using a Use Case in Requisite Pro
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Created use case scenarios and documents work flow and business process.
• Documented business workflows textually as well as in UML diagrams (State diagrams)according to RUP, for the stakeholder review
• Analyzed and documented Business requirements and detail design of the software for full understanding of the business.
• Conducted FRS and URS reviews and walkthroughs with the designers, developers and stakeholders
• Prepared the UML Use Cases using Rational Rose
• Used Requisite Pro to document requirements, associated change requests with requirements and connected requirements with Use cases.
• Supported IT unit creating functional specification documents for the design, development and implementation of strategic projects.
• Supported the assigned project manager with creating detailed project plans assisting in developing, scheduling and tracking project timelines.
• Supported project governance and provided regular project communications to the project manager and business areas.
• Performed feasibility, adaptability study and risk analysis to identify the business critical areas from USER perspective.
• Extensively involved in gathering business requirements and system requirements and specifications. Provided conceptual solution. Translated conceptual solution into technical design. Extensively worked on system architecture. Used UML to create use cases, used case diagrams, classes & sequence diagrams.
• Prepared test cases, test plans, test strategies, traceability matrix for QA team.
• Solid understanding of computing environment, systems engineering concepts, architectural framework diagrams, QA testing, building test plans, test cases, scripts, UAT, systems integration with multiple sources including outside vendors.
• Conditioned and prepared test data for the Automation testing team and supported them in understanding the functionalities of the application.
• Executed the test in multiple environments (QA01, UAT, DEV and Production) to ensure the requirements were met.

Environment: Windows 07/10, XML BLOB mapping, Visio, UCD, Your loan tracker(YTL), Share point, Blue Print, Quality Center 12.0, HP ALM, JIRA, Agile/Scrum, Excel, Word, power point.

Confidential, Charlotte, NC

Business QA Analyst

Responsibilities:

• Facilitated JAD sessions with SMEs and business analysts from other feeder systems for a detailed analysis and a better understanding of impact of various projects on each other.
• Interacted with different stakeholders and customers to gather business and functional requirements and converted them to technical requirements.
• Performed Gap Analysis to understand and analyze the business requirements
• Developed Use-Cases and Business Use-Case Model after understanding the business processes.
• Acted as a liaison when between with various business units and being cross-functional.
• Created the use case models using Rational Rose
• Conducted informal Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
• Responsible for facilitating and arranging Conference Calls, JAD Sessions, Business interviews.
• Reporting and presentation of key components and milestones to Top Management.
• Working with developers, testers, business users, stakeholders at various levels at different stages of the SDLC.
• Created test plan and test cases for user acceptance testing.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
• Handling various projects, prioritizing, specifying timelines, reporting, interacting with clients and end users.

Environment: Windows 7, MS Project, MS Visio and UML, MS ENTERPRISE ARCHITECT, Agile/Scrum, Waterfall, JIRA, Rally, Excel, PowerPoint, Visio, QC /ALM, Share point, Blue Print.

Confidential, Auburn Hills MI

Business QA Analyst

Responsibilities:

• Analyzed Business Requirements and prepared Test Plans and Test Cases
• Helped in conducting release backlog, Attended scrum meetings, conducted sprints and UAT in Agile methodology.
• Involved in understanding the Requirements of the end Users/Business Analysts and Developed Strategies for ETL processes.
• Conducted heavy data-driven testing using HP ALM
• Tested user interface and navigation controls of the application using HP ALM
• Scheduled the ETL jobs using Maestro and loaded the data into target tables from staging area using dynamic load process.
• Used Prototyping method to gather additional requirements from the users in order to describe the business needs in terms of the system being created.
• Responsible for completing weekly project status reports.
• Conducted interviews with key business users to collect requirements and business process information.
• Documented requirements associated change requests with requirements and connected requirements with Use cases in Requisite Pro and created different traceability views.
• Performed and evaluated the benefits of the new system and generated workflows.
• Designed and developed the Test plan and Test case documents.
• Retrieved Data using SQL queries and performed Data Mapping and Data analysis.
• Developed documentation templates, specifications and schedules for technical writing deliverables.
• Analyzed and interpreted the technical information in order to compose User Manuals.
• Participated in writing several test cases for UAT and regression testing.
• Facilitate Joint Application Development (JAD) sessions and White Board Sessions withbusiness users from various departments in Sentry Insurance, Data Architects and developers.
• Interact with all the levels in PMO for reviewing, regular modifications, change management and Traceability Matrix.
• Perform Gap analysis of the reports by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Define testing objectives and verify requirements are testable.
• Plan and let UAT process by setting up weekly status and planning meetings with users, handling UAT scrums, UAT touch point meetings.
• Work with users to document the test scripts correctly and ensured that all data is tested.

Environment: Windows, Enterprise Data Warehouse, tools like Informatics, Oracle developer tool, Teradata, Visio, SharePoint, HP Quality Center for defect management, MS-Excel, MS-Word.

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Worked closely with the loan officers (SMEs) to obtain a detailed knowledge of the loan life cycle process, risk analysis etc.
• Wrote Business Cases for the Stakeholders to understand the functioning of the new Underwriting System.
• Responsible for special projects requested by company management or reinsurance broker involving analyzing underwriting revenue and financial performance for company’s reinsurance broker.
• Analysis of business requirements and system requirements of the client and also for Property and casualty modules
• Creating, Process Flow Diagram, Context Diagram and Activity diagrams using UML.
• Created & implemented Test Plans for multiple releases to accomplish complete testing coverage and ensure the best Quality is always maintained
• Worked extensively on the end-to-end testing of the various integration points of the Billing application to make sure information is properly transferred into and out of the System.
• Strong in creating SQL queries to supporting and perform database testing.
• Hands on experience working in an AGILE development environment.
• Extensively involved in the modeling and development of Oracle Data Warehousing System.
• Created customized report using OLAP Tools such as Crystal Report for business use
• Wrote Test Cases in Mercury Quality center that would test various Test scenarios.
• Used UML notations for Object Oriented Design and Documentation.
• Responsible for creating test plans, UML diagrams, flowcharts, and screen mock-ups and systems requirements specifications.
• Design and develop the data load process using XML Style sheets and ACORD.
• Manually tested and GTS modules using Quality Center.
• Wrote Test plan and Test cases for the Integration testing and system testing.
• Queried database using SQL for backend testing
• Provide implementation assessment, strategy, and mentoring services for Rational Rose, UML and RUP.
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance
• Developed and maintained the project plan using MS Project
• Rational Clear Case was used to manage all the changes and change requests in the projects. Worked with QA team with the aid of Clear Quest for the bug tracking and Mercury Test Director for Test Case Management.
• Designed and implemented SQL queries for QA testing
• Prepared user manual and performed user acceptance testing
• Played a key role in the planning and testing the system enhancements and conversions.

Environment: Rational Suite (Rose, Requisite Pro), Rational Unified Process (RUP), SharePoint, Windows XP/7, Oracle, PL/SQL, MS-Project, MS-Office Suite, MS Visio, MS Word, MS Excel

Confidential, New York, NY

Business Analyst

Responsibilities:

• Analyzed system requirements and developed detailed test plan and test cases for testing.
• Participated in creation of Business Process Workflow Diagrams with Stakeholders.
• Conducted meetings with business users and SMEs to identify and gather various functional and nonfunctional requirements.
• Analyzed business requirements and organized high-level and low-level Use Cases.
• Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures to create a Business requirement Document (BRD).
• Conducted GAP analysis of the different reports that are being presented to clients to accommodate their requirements.
• Created artifacts such as Use Cases, Activity Diagrams, and Sequence Diagrams using MS Visio. Planned all the RUP iterations and documented the artifacts throughout various phases.
• Participated in team meetings to improve overall implementation process. Also participated in HIPPA 4010 to 5010 upgrade (Level 1)
• Knowledge of HIPAA 5010A rules to store the transactions.
• Monitored all the HIPAA transactions through the gateway.
• Participated in ICD 9 to ICD 10 codes mapping sessions as well as status meetings and provided comments and suggestions on challenges.
• Adopted Rational Unified Process (RUP) methodology with emphasis on its six best practices for iterative and incremental development.
• Conducted JAD sessions during the various stages of upgrading the matching system and discuss the current system preference.
• Reviewed System Test Plans, wrote test scripts and worked with business folks to validate and execute the test scripts.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.

Environment: RUP, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MS-Project, Windows 2000 server, Clear Case, Clear Quest