SUMMARY:

Over 9+ years of Business Analyst and Business Strategy experience with a successful track record as lead analyst for several large - scale transformation and integration projects for financial services and healthcare clients. Background in Business Process and Technology enable driving business objectives to solutions while mapping functional and data dependencies. Transcends knowledge commoditization with trusted senior-level engagement on highly visible and complex programs.

SKILL:

Business Analysis: Waterfall Method, Scrum, JAD, RAD

Systems Development (SDLC): IBM RTC

Large Scale Transformation: SQL

Requirements Gathering/Management: Star UML, UML 2.0

Agile/Scrum: MS Access, MS Visio

Process and Performance Improvement: MS Excel, MS Project, MS PPT

Use Case Development: BPMN

Data Requirements: JIRA, Confluence, TFS

PROFESSIONAL EXPERIENCE:

Confidential, San Diego, CA

Senior Business Analyst (Lead)

Responsibilities:

• Lead Business Analyst for Confidential ’s Database Marketing Program Data Platform Project
• Lead Business Analyst for Confidential ’s Data Management and Delivery Team for $80M+ Core Banking Transformation
• Worked directly with Business Leads, Technical Leads, and PMs to complete required MUB EPLC documentation
• Led workshops and interview sessions with stakeholder groups in order to perform effective Enterprise Analysis.
• Created RFP documentation with support of Requirements and Market Analysis for vendor engagement
• Created scoring rubric and facilitated team meetings for vendor analysis and selection
• Project Manager for CAT-3 projects, including data clean-up, data requirements and data migration
• Created WBS and Project Plan and led meetings with stakeholders from Technology, Security and Architecture.
• Applied business and technical knowledge in determining end-to-end requirements for projects involving lines of business
• Led initiative to gather data requirements for 275+ systems and led stakeholder/SME meetings to compile data
• Created and distributed documentation to include questionnaires, system interface catalogs, data requirements document, data flow diagrams

Confidential, Los Angeles, CA

Senior Business Analyst

Responsibilities:

• Spearheaded process overhaul for the ingestion of external membership files (Agile)
• Enabled successful project development through requirements gathering by analyzing, interpreting and documenting clear elicited requirements
• Cultivated relationships and established bridge between software development, QA team, management and business on key projects
• Created user stories in JIRA for process overhaul of member applications
• Assisted Product Owner in developing and grooming user stories, and in managing and prioritizing product backlog
• Facilitated iteration planning meetings, daily scrum calls and scrum ceremonies
• Responsible for facilitating UAT to verify product meets acceptance criteria and provides business value and satisfies stakeholders
• Developed Data Flow Diagrams, design documentation, Use Case diagrams, sequence diagrams, and interface models
• Ensured delivery of projects with respect to triple constraint by resolving numerous issues including staff restrictions, scope creep and conflicting business and user needs

Confidential, San Diego, CA

Senior Business Analyst

Responsibilities:

• Worked with project stakeholders to develop and refine business objectives, project scope, assumptions and constraints when developing or enhancing applications
• Captured, defined, analyzed and translated functional and non-functional business requirements into activity diagrams, system use cases and supplemental specifications that contributed to effective software development.
• Lead elicitation and review of requirements, use cases and other artifacts and clearly communicated those requirements to both business and technical team members
• Conducted gap analysis on existing processes and potential alternatives and assisted in resolution of process gaps
• Performed To-Be analysis by identifying, validating and implementing changes to incrementally improve process efficiency and effectiveness
• Maintained and tracked requirements and specifications through traceability matrix, configuration modification and other usage change control processes throughout SDLC
• Recommended improvements to methodologies and processes and helped integrate them in order to effectively deliver requirements

Confidential, Los Angeles, CA

Business Analyst

Responsibilities:

• Supported Marketing Channel Opportunity project with 25-75% Performance Gain Incremental across channels
• Supported deployment of an integrated $38M initiative with RFP creation, vendor engagement, future state roadmap and supporting functional requirements
• Prepared functional specifications utilizing user stories in IBM RTC (Jazz)
• Contributed to CRM migration from SalesForce for wealth management opportunities
• Prepared estimations for business analysis tasks and deliverables
• Worked collaboratively with vendors, business representatives, Subject Matter Experts (SMEs) and technical teams and project managers for discovery phase
• Demonstrated ability to apply analytical and logical thinking while solving business needs and presenting solutions using UML models and prototypes.
• Demonstrated skill organizing and presenting complex technical informationeffectively.

Confidential, Auburn, WA

Business/Data Analyst

Responsibilities:

• Served as liaison between business sponsor and service delivery organizations
• Documented user needs and transformed those needs into clear requirements that were used to deploy solutions to meet sponsor project objectives
• Communicated across all business and technological channels to ensure mutual understanding on business objectives
• Analyzed operations to determine strengths and weaknesses and identify opportunities to automate processes and functions
• Generated requirements documentation through work sessions, interviews, surveys and other gathering techniques
• Traced requirements to ensure business objectives
• Facilitated relationship and communication between business unit, technology, and delivery organization from initial requirements to final implementation
• Assisted Project Manager in development of project plans and associated planning tools as needed
• Conducted feasibility studies to assess cost/benefit, efficiency and technical viability of solutions to business problems

Confidential, Oceanside, CA

Finance Technician/BI Analyst

Responsibilities:

• Supported Commanding Officer with budget monitoring, report development, and monthly reconciliation
• Provided support for purchasing, accounts payable, personnel transactions, and labor redistribution
• Worked with Commanding Officers for sponsored project administration, data gathering and preparation of ad hoc financial reports
• Reviewed and provided input for project artifacts following established standards and procedures
• Reviewed reported trouble tickets for completeness per defined standards and prepared reports
• Logged, tracked and communicated status of requests to key stakeholders
• Contributed to and prepared reporting on KPIs
• Performed data processing activities for ongoing client services and assisted with resolution of participant issues.
• Coordinated with Project Manager and clients for enforcement of project deadlines and timeliness of deliverables
• Developed SQL skills through analyzing data in support of project objectives
• Modeled key business processes through MS Visio