SUMMARY:

• Over 5+ years of experience in IT industry wif 4+ years of experience as a business analyst involved in all phases of implementation including requirements session, fit - gap analysis, solution design, build, test, user and roll-out.
• Continuous learning attitude wif proficiency in grasping new concepts, existing business process quickly.
• Excellent in eliciting Business Requirements (BR), and preparing Requirements Gathering documents.
• Proficient in mapping the business process thereby preparing Map documents.
• Team Player wif proven skills in managing and leading teams, competent communicator wif good client management skills.
• Involved in performing Functional, System Integration Testing and User Acceptance Testing (UAT).
• Produced professional quality project artifacts including but not limited to business requirement documents, requirement plans, models (e.g. data, event, context and process), traceability matrices, use cases, issue logs and other documents as needed.
• Strong expertise on MS Suite which includes MS Excel, MS word, Power point, MS Visio.
• Analyzed and prepared the users ‘AS-IS’ workflow scenarios and the ‘TO-BE’ business processes.
• Extensive noledge of Waterfall, Agile methodology, Daily Scrum, Sprint Planning, Design sessions, Sprint Reviews and Sprint Retrospectives.
• Estimated time required to deliver project artifacts and reports progress toward delivery goals throughout the project
• Strong Technical and Analytical skills wif the capability of working efficiently under tight deadlines and short turnaround times.
• Facilitated and participated in Joint Application Development (JAD) sessions, user workshops, interviews, conference calls and white board sessions to keep executive staff and the team members apprised of goals, project status, project deliverables, and to resolve issues.
• Working upon the domain noledge enhancement and researching the data and giving presentations to the team.
• Strong experience in Financial Analysis and Reporting, data Roadmaps.
• Have day-to-day interaction wif top level management, customers and clients wif excellent communication skills and interpersonal skills along wif customer service skills.
• Define Business Process, identify the risk, methods, baseline acceptance criteria, and deliverables.
• Strong Experience of elicitation techniques like interviewing, questionnaires, brainstorming and focus groups.

TECHNICAL SKILLS:

Operating Systems: Windows Vista/7, UNIX, Windows Server 2003/2008

Application Software: MS Office suite, JIRA, MS Project, MS Outlook

Methodologies: RUP, UML & Business/Data Modeling, ER modeling

Requirements Management Tools: Requisite Pro, MS Visio

Databases: SQL Server, Oracle, MS Access

Testing Tools: HPQC, HP ALM, Win Runner, Quick Test Pro

Process Modeling: MS Visio, Rational Rose

Documents & Processes: SRS, Use Cases, UML diagrams, FRS, Test plans & cases, Business Process Modeling, Project Planning & tracking, MS Word, MS Excel, Outlook, MS PowerPoint

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Business Analyst

Responsibilities:

• Adopted a Waterfall methodology for the software development life cycle (SDLC)
• Served as a liaison between the internal/external business community and the IT organization in order to help facilitate the development of project business, user and functional/non-functional requirements.
• Gathered requirements for enhancing the Payment system for the Claims process and also streamlined the portal for member/ provider data interchange.
• Analyzed, define and interpret business needs and issues by gathering, analyzing, documenting and validating the Business area(s) and user(s) technical requirements
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams using UML, Enterprise Architect and Rational Tools
• Worked wif a cross functional and diverse team of business users and developers to enable accurate communication of requirements and ensure consensus.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.
• Was involved in the end to end project phase where in was responsible for requirements gathering, writing test scripts, sanity and UAT testing as well.

Environment: Waterfall Methodology, Blue Print Requirement Center, Enterprise Architect

Confidential, Boston, MA

Business Analyst

Responsibilities:

• Coordinated meetings to gather requirements from end-users, and kept track wif evolution of requirements using Agile.
• Developed and maintained RTM (Requirement Traceability Matrix) and conducted requirements and design walkthroughs wif designers, developers and management staff.
• Met wif users to generate and review business test cases.
• Assessed the status of the organization to determine the scope of the application.
• Gathered requirements by using interviews, requirement workshops and brainstorming sessions.
• Audited and reviewed wif client application. Reviewed current Actuate reports made recommendations on designs to improve maintenance and efficiency.
• Created a vision document to explain user demographics, profiles, environments and requirements and Business process remodeling.
• Responsible for working on financial analysis and reporting where in I even worked on the data roadmaps and analysis of the account wallets and profits.
• Performed querying wif SQL programming wif relational databases like Oracle
• Assisted in Test Plan creation and monitoring for the application using Requisite Pro.
• Created use cases from requirements using Requisite Pro.
• Monitoring Test Data input from the Site and efficient use of Data Warehousing.
• Creation of Deployment plan such as selecting users and devices for deployment.
• Deployment of Product on test user devices after release of builds.
• Monitored version control and defect tracking activities using Rational Clear Case and Rational Clear Quest.

Environment: XML, Oracle, Mercury Quality Center, SQL, Windows, MS-Office, MS-Visio, Java, J2EE, .net Actuate Report Rational requisite Pro.

Confidential, FL

Business Systems Consultant

Responsibilities:

• Worked as member of the business applications team to manage user accounts wifin the MS Great Plains.
• Provided and first line contact for issues related to corporate wide scheduling system called Hemasphere.
• Acted as the liaison between the end-users and the developers in terms of technical and functional requirements gathering to streamline their job functions utilizing Hemasphere.
• Worked as the lead support for 4000 users wifin the state of FL by means of taking calls, emails, and direct face-to-face contact for addressing Hemasphere issues.
• Worked wif development team in improvement of business processes wifin the Hemasphere.
• Created test runs and test scripts to validate system changes
• Reported directly to the Director of Information of Technology in terms of issue related to GP and Hemasphere.

Confidential

Security Administrator

Responsibilities:

• Manage requests and troubleshoot basic security administration systems including Windows AD, Lotus
• Notes, powerful accounts, LDAP security administration and ACF2.
• Investigate RSA token related issues and help users login to VPN.
• Process all the termination requests.
• Create\Modify Lotus notes DL groups.
• Process renaming request by renaming users in multiple domains and applications.
• Conduct system provisioning and security administration activities relating to granting and denying access, resolving problems.
• Handle adhoc requests based on the priority.
• Trained offshore employees on different applications like Active directory, Lotus notes, LDAP and RSA Secure
• ID creation, modification and investigation on incidents for those applications.
• Generate report on remedy tool and service management to keep track of SLA requests and monitor the queue.
• Generate report on RSA console for housekeeping.