Analyst, RCM Business Resume Frisco, TX - Hire IT People

SUMMARY:

Experienced professional who responds to shifting business needs and priorities. Excels at understanding the needs of the business and aligning strategy with processes to achieve desired results. Self - starter with a proven capacity to learn and grow in any environment.
Verbal and written communication
Requirements gathering
Gap analysis
Client engagement
Process mapping
Change management
Project Management
IT support services and call centers
Lean Six Sigma methodologies
Microsoft Excel, Word, Visio, PowerPoint, and Project
ITIL, Agile, and Waterfall methodologies

PROFESSIONAL EXPERIENCE:

Analyst, RCM Business

Confidential - Frisco, TX

Responsibilities:

Work with client operations to document requirements for implementing revenue cycle workflow, primarily for insurance eligibility and financial assistance processes
Draft detailed process maps for current and future state workflow
Perform gap analysis and design future state workflow with an emphasis on increasing efficiency and earnings potential
Engage management and end users at different levels of the organization to ensure alignment and provide workflow as needed
Manage exception reports to identify workflow issues and opportunities for business improvement
Analyze inbound and outbound data flow with external healthcare systems, such as Epic and Meditech, to ensure workflow is responsive to changes in the client’s host system
Lead and support different projects as requested by management
Mentor newly hired analysts, as well as provide quick and effective for my peers as needed

Business Analyst

Confidential - San Antonio, TX

Responsibilities:

Lead support analyst for 3rd party software solutions that contributed annual cost savings of $1.5 million
Conducted interviews with key business users to collect information on business processes, user requirements, and operational risks
Mapped and analyzed end to end business processes, including data integration with external applications such as SAP and Oracle
Managed testing cycles, including test plan creation, test cases, and coordination of user acceptance testing
Developed support documentation and material for supported systems
Provided extensive pre-implementation and post-implementation support for assigned projects, with an emphasis on mitigating risks, identifying Key Performance Indicators, developing dashboards, and coordinating effective transitions to steady state support

Associate Business Analyst, IT

Confidential - San Antonio, TX

Responsibilities:

Provided technical support for Point of Sale systems for over 800 retail fuel stations
Installed software and resolved technical issues using a variety of diagnostic tools
Coordinated the planning and installation of server racks at retail stations to protect vital fuel systems and improve business continuity
Worked on special projects as requested by management

Support Systems Analyst

Confidential - Baton Rouge, LA

Responsibilities:

Provided base level IT support to non-technical personnel within the business
Installed software and resolved technical issues using a variety of diagnostic tools
Managed call flow and responded to technical support needs of customers
Worked on special projects as requested by management

Software Support Representative

Confidential - Mobile, AL

Responsibilities:

Provided functional support of proprietary Electronic Health Records software
Conducted interviews with key business users to collect information on business and data requirements for future implementations
Advised and trained clients on effective software use to meet required utilization guidelines as outlined by the Center for Medicare and Medicaid Services
Managed testing cycles, including test plan creation, test cases, and coordination of user acceptance testing
Conducted knowledge sharing sessions to capture lessons learned and streamline the product improvement process