We provide IT Staff Augmentation Services!

Account Manager Resume Profile

4.00/5 (Submit Your Rating)
Hire Now

SUMMARY

Senior Consultant

Confidential

Provides business process modeling, business analysis, systems analysis, and project management for the following Isconme clients:

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Creates business process documentation utilizing BPMN
  • Create and maintain Business domain capability maps, System Resource Diagrams, Class Diagrams, Business Process Diagrams, Stakeholder Interaction Diagrams, Information Exchange Diagrams, Health Care Exchange Diagrams, Data Exchange Diagrams, etc.
  • Creates business requirements documentation for financial, trading, human resource, supply chain, procurement, healthcare, construction, and transportation
  • Creates business functional requirements documentation for financial, trading, human resource, supply chain, procurement, healthcare, construction, and transportation
  • Assists in the creation of system technical design documentation for financial, trading, human resource, supply chain, procurement, healthcare, construction, and transportation
  • Developed Service Level Agreements SLAs based on industry standard best practices ITIL
  • Maintained service catalogues and facilitated SLA teams
  • Facilitates formal and informal stakeholder requirements meetings
  • Creates process models, use case, specifications, diagrams, and charts to provide direction to system programmers
  • Liaises with various business groups in the organization to facilitate implementation of new or improved business processes
  • Created and maintained system topology maps and operational documentation
  • Assisted in the development of IT Governance Plans, Steering Committee formation, facilitation, and maintenance
  • Led and participated in multiple, competing, cross-functional technical projects and service requests
  • Created and maintained project schedules, budgets, status reports and other documentation as required
  • Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions
  • Produced test plans / cases, training documentation and product user guides
  • Experienced in facilitating user acceptance testing sessions and training end users

Call Center Manager

Confidential

Managed staff who communicated healthcare benefit and claim information. Supervised call center facility and operations. Trained staff on customer service protocol, coding, claim, and benefit information. Worked with IT group to create user centered applications that helped communicate benefit information in an easy to understand manner. Created, maintained, and presented reports for extensive senior leadership review and analysis. Created presentations, surveys, and conducted research. Worked with and assisted in the customization of vendor and in-house claims software.

Services Account Manager

Confidential

Provided administration, project coordination, documentation, and contract oversight to several managed prescription pharmacy care programs. Liaison between Client Services and internal and external IT groups contracted to create applications used throughout the organization.

Skill Set

  • Business Process Model and Notation 2.0 BPMN
  • ADONIS
  • IBM Process Designer
  • Lucid Chart
  • Visio
  • Business Intelligence Systems BI
  • Microsoft SQL Server Reporting Services SSRS
  • Microsoft BI
  • Oracle Business Intelligence Enterprise Edition OBIEE
  • Google BI
  • Crystal Reporting
  • Content Management Systems CMS
  • Ektron
  • Documentum
  • CMS Made Simple
  • SharePoint
  • Customer Experience Management
  • Ektron
  • Customer Relationship Management Systems CRMS
  • Siebel CRM prior to and after Oracle ownership
  • Database
  • Oracle
  • SQL
  • Enterprise Resource Management ERP
  • PeopleSoft
  • SAP Business Suite
  • Financial Management Systems
  • Microsoft Dynamics Great Plains
  • Microsoft Dynamics Solomon
  • Summit
  • Various client specific custom FMS's
  • Learning Management Systems LMS
  • Blackboard
  • SharePointLMS
  • Taleo
  • Other
  • ITIL
  • VA / DOD BRAT
  • VA DE IE IPT
  • VA IE IPT
  • VA VLER Health Project Data Persistence
  • VA Vista 4
  • Procurement Systems
  • Various Vendor Management Applications
  • Sales Force Automation Systems SFA
  • Salesforce
  • SDLC Methodologies
  • Agile
  • Iterative
  • Waterfall
  • RAD
  • Software
  • Microsoft Office Word, Excel, Access, Project, Outlook, PowerPoint, Visio
  • Adobe Professional
  • Lotus Notes
  • Source Code Management
  • Team Foundation Server TFS
  • Web Content Management System WCM

Ektron

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship